Pavilion At John Knox Village

★★☆☆☆
  • 400 NW Murray Rd

    Lees Summit, MO 64081

    Map & Directions
  • 816-347-2161

About Pavilion At John Knox Village

Hours
Sun-Fri 8am-8pm, Sat 9:30am-8pm

Sports & Recreation

Sports & Recreation
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1.8 5
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I wholeheartedly agree with the previous reviewers statement that if you stay long enough at John Knox you will see something that will upset you. Be very, very leery of John Knox Valley View Residential Care facility.

My 81 year old mother lived in the Valley View assisted living for 2 years until May 3, 2013. On April 9, 2013, mom was diagnosed with side effects from a medication that left her incapacitated, i.e, unable to walk and needing assistance with daily activities. On April 21, 2013, 2 weeks later, with her medication cut in half, she was able to walk again, get up unassisted from her lounge chair, and dress and bathe herself. Instead of listening to her doctor or me, the staff, including the administrator, insisted it was a sudden decline in dementia and told me mom needed Memory Care, an increase of $1500 per month. By April 25, 2013, I was instructed to tour Memory Care, which I did and found it to be completely unacceptable, and was given a week to move mom there or she would, essentially, be kicked to the curb. Interestingly, there was no mention of an immediate move to Memory Care prior to April 9, 2013.

I was given five excuses for moving mom: her sudden decline, confusion 1 time when ordering her meal, a resident concerned about her, Lifestyles (Village Helpers) still visiting her, and needing assistance when rising from a chair. Yes, Lifestyles was still visiting her, but isnt that why they are there, to assist people, including those at John Knox. At least thats what is stated on http://jkv.org/villagehelpers/index.asp. I was told mom didnt fit their criteria because, paraphrasing, she cant get up from a chair without help. Funny, she could get up from her chair to answer the knock on her apartment door without assistance, was able to get out of bed without assistance, and was able to get out of my car without assistance.

It was apparent from those excuses that from April 9, 2013, to May 3, 2013, the administrator and her underlings did not check on my mother to determine her health status, consult with her doctor, or with me. Mom was forced to needlessly move to another facility in 7 days. I tried to tell them of her improved status, but they would have none of that. I attempted to talk with the night nurse and found by her comments she didnt have a clue about moms improved condition.

I am writing this review to try to prevent this from happening to another resident and his or her family. I understand this has happened on at least 2 other occasions. It was a nightmare.

Please be aware of the state regulations regarding notice requirements for transfer and discharge of a resident from a long-term care facility. They can be found at 19 CSR 30-82.050. Other state regulations which apply to assisted living facilities are 19 CSR 30-88.010, 19 CSR 30-88.020, and 19 CSR 30-86.012, 022, 032, 042, 043, 045, 047, and 052. http://health.mo.gov/seniors/nursinghomes/lawsregs.php#Regs

1
★☆☆☆☆

I wholeheartedly agree with the previous reviewers statement that if you stay long enough at John Knox you will see something that will upset you. Be very, very leery of John Knox Valley View Residential Care facility.

My 81 year old mother lived in the Valley View assisted living for 2 years until May 3, 2013. On April 9, 2013, mom was diagnosed with side effects from a medication that left her incapacitated, i.e, unable to walk and needing assistance with daily activities. On April 21, 2013, 2 weeks later, with her medication cut in half, she was able to walk again, get up unassisted from her lounge chair, and dress and bathe herself. Instead of listening to her doctor or me, the staff, including the administrator, insisted it was a sudden decline in dementia and told me mom needed Memory Care, an increase of $1500 per month. By April 25, 2013, I was instructed to tour Memory Care, which I did and found it to be completely unacceptable, and was given a week to move mom there or she would, essentially, be kicked to the curb. Interestingly, there was no mention of an immediate move to Memory Care prior to April 9, 2013.

I was given five excuses for moving mom: her sudden decline, confusion 1 time when ordering her meal, a resident concerned about her, Lifestyles (Village Helpers) still visiting her, and needing assistance when rising from a chair. Yes, Lifestyles was still visiting her, but isnt that why they are there, to assist people, including those at John Knox. At least thats what is stated on http://jkv.org/villagehelpers/index.asp. I was told mom didnt fit their criteria because, paraphrasing, she cant get up from a chair without help. Funny, she could get up from her chair to answer the knock on her apartment door without assistance, was able to get out of bed without assistance, and was able to get out of my car without assistance.

It was apparent from those excuses that from April 9, 2013, to May 3, 2013, the administrator and her underlings did not check on my mother to determine her health status, consult with her doctor, or with me. Mom was forced to needlessly move to another facility in 7 days. I tried to tell them of her improved status, but they would have none of that. I attempted to talk with the night nurse and found by her comments she didnt have a clue about moms improved condition.

I am writing this review to try to prevent this from happening to another resident and his or her family. I understand this has happened on at least 2 other occasions. It was a nightmare.

Please be aware of the state regulations regarding notice requirements for transfer and discharge of a resident from a long-term care facility. They can be found at 19 CSR 30-82.050. Other state regulations which apply to assisted living facilities are 19 CSR 30-88.010, 19 CSR 30-88.020, and 19 CSR 30-86.012, 022, 032, 042, 043, 045, 047, and 052. http://health.mo.gov/seniors/nursinghomes/lawsregs.php#Regs

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I noticed that two of three reviews prior to my own, were negative. I fully concur. One star facility at best. A lot of problems you don't see with all its grandiose glitter on the outside. While there are some wonderful, caring and compassionate people involved there are far more who are either burned out, or just simply mean-spirited people with attitude. Additionally, you may or may not have a bad experience but the longer your stay or your loved one's, chances are you are to encounter or see something that upsets you.

1
★☆☆☆☆

I noticed that two of three reviews prior to my own, were negative. I fully concur. One star facility at best. A lot of problems you don't see with all its grandiose glitter on the outside. While there are some wonderful, caring and compassionate people involved there are far more who are either burned out, or just simply mean-spirited people with attitude. Additionally, you may or may not have a bad experience but the longer your stay or your loved one's, chances are you are to encounter or see something that upsets you.

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My mother has been living at John Knox in the retirement apartments for years now; and she's extremely happy there. My family and I have found the employees to be extremely attentive to her needs, and have a wonderful relationship with the residents. There are many activities available for the seniors all throughout the week and special events during holidays. John Knox has day trips as well as longer trips such as cruises available for those who want to go at a discounted rate.
My mother has told me on many occasions that she is very happy and feels she is in the best place to suit her needs.

2
★★★★★

My mother has been living at John Knox in the retirement apartments for years now; and she's extremely happy there. My family and I have found the employees to be extremely attentive to her needs, and have a wonderful relationship with the residents. There are many activities available for the seniors all throughout the week and special events during holidays. John Knox has day trips as well as longer trips such as cruises available for those who want to go at a discounted rate.
My mother has told me on many occasions that she is very happy and feels she is in the best place to suit her needs.

Pros: Attentive, and friendly employees in the retirement villa's

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Please take note, this nursing home wears a mask to disguise it's true colors of caring. Lack of leadership from the top and the facility is not clean. Far and few between good nurses, seems the good ones leave (indicator) and absolutely the worst administrative team (lack of) assembled in a high profile
scenic profession. Be aware, terrible care and treatment for our elderly.

0
★☆☆☆☆

Please take note, this nursing home wears a mask to disguise it's true colors of caring. Lack of leadership from the top and the facility is not clean. Far and few between good nurses, seems the good ones leave (indicator) and absolutely the worst administrative team (lack of) assembled in a high profile
scenic profession. Be aware, terrible care and treatment for our elderly.

.

I wouldn't take a rat to their nursing home! Alot of "rent a Nurses"! My great grandparents were there and not taken care of at all. My grand mother was ordered to not get up at all due to a brkn leg and i walked in the room and found a nurse yelling at her pulling her up to walk to the bathroom! We'd go visit my grandpa and he'd fling his arms up to cover his head as if we were gonna hit him. other things happened too..i'd just recc. you go there and just hang out in the halls and see what you witness...you'll find a lot of nurses hanging out every where but not taking care of the pts.

1
★☆☆☆☆

I wouldn't take a rat to their nursing home! Alot of "rent a Nurses"! My great grandparents were there and not taken care of at all. My grand mother was ordered to not get up at all due to a brkn leg and i walked in the room and found a nurse yelling at her pulling her up to walk to the bathroom! We'd go visit my grandpa and he'd fling his arms up to cover his head as if we were gonna hit him. other things happened too..i'd just recc. you go there and just hang out in the halls and see what you witness...you'll find a lot of nurses hanging out every where but not taking care of the pts.

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