Ruth's Bridal

★★★★☆
  • 3071 Richmond Rd

    Lexington, KY 40509

    Map & Directions
  • 859-266-0754

About Ruth's Bridal

Hours
Monday and Thursday 11-8 Tuesday and Wed. 11-6 Fri and Sat 10-5
3.5 8
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Stay FAR FAR AWAY!!! I would not recommend Ruth's to anyone, they made a mistake and would not fess up to it!!! This ended up costing me $800.00! I ordered my dress a year and a half before my wedding, and when I came to try on my dress it would not even zip, AT ALL! I was measured four times in four days to try to find what the issue was (I had truthfully only gained 5 pounds after I bought the dress). I was given 4 amazingly different measurements which ranged from +/- 3 inches in my waist, all this change supposedly happening in one night!!! One associate told me I was a 4, while another told me I was a 10!!!! Which is it?!?! Now I am stuck with an amazingly beautiful dress which is WAY too small, and cannot be altered. They offered me the two year old dirty sample dress, and that was it....Now I am told that I need to buy a new dress. Guess where I wont be buying it...Ruth's Bridal. They did not care about me, my feelings (they told me to lose weight when I am only 135 lbs), or doing fair buisness. Shame on them.

1
★☆☆☆☆

Stay FAR FAR AWAY!!! I would not recommend Ruth's to anyone, they made a mistake and would not fess up to it!!! This ended up costing me $800.00! I ordered my dress a year and a half before my wedding, and when I came to try on my dress it would not even zip, AT ALL! I was measured four times in four days to try to find what the issue was (I had truthfully only gained 5 pounds after I bought the dress). I was given 4 amazingly different measurements which ranged from +/- 3 inches in my waist, all this change supposedly happening in one night!!! One associate told me I was a 4, while another told me I was a 10!!!! Which is it?!?! Now I am stuck with an amazingly beautiful dress which is WAY too small, and cannot be altered. They offered me the two year old dirty sample dress, and that was it....Now I am told that I need to buy a new dress. Guess where I wont be buying it...Ruth's Bridal. They did not care about me, my feelings (they told me to lose weight when I am only 135 lbs), or doing fair buisness. Shame on them.

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My daughter ordered her bridesmaids' dresses and maid of honor dress along with a veil at Ruth's bridal. We were pressured to "hurry up to get our order in so that they would be back in on time. The veil that came back was the wrong

3
★★★★★

My daughter ordered her bridesmaids' dresses and maid of honor dress along with a veil at Ruth's bridal. We were pressured to "hurry up to get our order in so that they would be back in on time. The veil that came back was the wrong

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I would recommend Ruth's to anyone I know in the market for a wedding dress. I recently purchased my dress there and it was a great experience. The sales staff was incredibly knowledgeable, listened to what I wanted, and found the perfect dress for me! Unlike other stores, where I had to dig through racks myself to find what I wanted (even after making appointments with consultants..) the people at Ruth's showed me dresses just like I asked for.

2
★★★★★

I would recommend Ruth's to anyone I know in the market for a wedding dress. I recently purchased my dress there and it was a great experience. The sales staff was incredibly knowledgeable, listened to what I wanted, and found the perfect dress for me! Unlike other stores, where I had to dig through racks myself to find what I wanted (even after making appointments with consultants..) the people at Ruth's showed me dresses just like I asked for.

Pros: Had lots of dresses I hadn't seen anywhere else, very unique! Service was great!

Cons: It is a little pricey, but definitely worth it.

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My daughter shopped and ordered her bridesmaids dresses from Ruth's Bridal. She was assured by staff present that indeed they could match the men's vest and tie to the royal blue color of the dresses. When the groom went to be fitted, uh, no we can't match that. We would not have bought the dresses there if they had been honest at first. Then, when the dresses came in, one was too small. They do not alter, send back, apolozige, try to make it right, nothing. You are on your own after they get your money. So at more expense we have to have the dress altered. These are not cheap dresses but the customer service certainly is. I do not know how they stay in business. Don't go to Ruth's Bridal for anything except a headache, an expensive one!

0
★☆☆☆☆

My daughter shopped and ordered her bridesmaids dresses from Ruth's Bridal. She was assured by staff present that indeed they could match the men's vest and tie to the royal blue color of the dresses. When the groom went to be fitted, uh, no we can't match that. We would not have bought the dresses there if they had been honest at first. Then, when the dresses came in, one was too small. They do not alter, send back, apolozige, try to make it right, nothing. You are on your own after they get your money. So at more expense we have to have the dress altered. These are not cheap dresses but the customer service certainly is. I do not know how they stay in business. Don't go to Ruth's Bridal for anything except a headache, an expensive one!

Pros: Clean

Cons: Do not attempt to help a customer navigate sizes, measuring, telling the customer if sizes run small/large, etc. Everything is just peachy keen. Just sign your name.

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After trying on Hundreds of dressed in a ton of shops, my party stumbled into Ruth's Bridal! A consultant went to work right away, She pulled a tone of dresses that were beautiful but not quite my style. Since i am getting married on the beach, i didn't want a heavy or "puffy" dress. I wanted a very light and breezy dress with a lot of chiffon! Other consultants tried to push pricey dresses that were nothing like what i wanted. The ladies at Ruth's were not like that! They really listened to what i had to say. They brought me a brides maid dress that was exactly what i had in mind, although it was ruby red! It was perfect and they let me order it white! As i was leaving, i was so happy, i actually cried! They did not push any dresses that i did not like! And i also ended up buying my brides maid dress there. They also offer a 15% discount for people who buy a wedding dress and bridesmaid dress at the same time, and even though my dress was technically not a wedding dress, they gave us the discount anyway! And if that was not enough, they even kept the shop open late, to accommodate my schedule! What a great place! Their patience and the way they listened to what i was saying was greatly appreciated!

2
★★★★★

After trying on Hundreds of dressed in a ton of shops, my party stumbled into Ruth's Bridal! A consultant went to work right away, She pulled a tone of dresses that were beautiful but not quite my style. Since i am getting married on the beach, i didn't want a heavy or "puffy" dress. I wanted a very light and breezy dress with a lot of chiffon! Other consultants tried to push pricey dresses that were nothing like what i wanted. The ladies at Ruth's were not like that! They really listened to what i had to say. They brought me a brides maid dress that was exactly what i had in mind, although it was ruby red! It was perfect and they let me order it white! As i was leaving, i was so happy, i actually cried! They did not push any dresses that i did not like! And i also ended up buying my brides maid dress there. They also offer a 15% discount for people who buy a wedding dress and bridesmaid dress at the same time, and even though my dress was technically not a wedding dress, they gave us the discount anyway! And if that was not enough, they even kept the shop open late, to accommodate my schedule! What a great place! Their patience and the way they listened to what i was saying was greatly appreciated!

Pros: Patient staff that really listens! Beautiful dresses that can be ordered in any color!

Cons: Small dressing rooms.

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Contrary to the other review I had excellent service the entire time!!! Wedding dresses take forever!! (months) to get NO MATTER WHERE you get them!! That's why you are supposed to get them so far in advance. These ladies weren't the pushy sales people that I had dealt with everywhere else!! Thanks!

2
★★★★★

Contrary to the other review I had excellent service the entire time!!! Wedding dresses take forever!! (months) to get NO MATTER WHERE you get them!! That's why you are supposed to get them so far in advance. These ladies weren't the pushy sales people that I had dealt with everywhere else!! Thanks!

Pros: Service, they weren't pushy like other places

Cons: Smaller boutique, but they can order you anything!!

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Ruth's is a one stop bridal shop for the wedding party attire. We ordered our Alfred Angelo bridesmaids dresses for our 2004 wedding from Ruth's Bridal. The staff were very helpful and knew about the styles and types of dresses. They helped with invitations and tuxedoes as well. Ruth's offers everything you need! The prices were the best I found in the area as well.

PROS:
CONS: Need more selection of bridesmaids dresses in more sizes

4
★★★★☆

Ruth's is a one stop bridal shop for the wedding party attire. We ordered our Alfred Angelo bridesmaids dresses for our 2004 wedding from Ruth's Bridal. The staff were very helpful and knew about the styles and types of dresses. They helped with invitations and tuxedoes as well. Ruth's offers everything you need! The prices were the best I found in the area as well.

PROS:
CONS: Need more selection of bridesmaids dresses in more sizes

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Ruth's completely took advantage of me as a trusting first time bride. They quoted wrong estimated shipping dates and refused to take responsibility for their mistake. I have nothing but negative things to say about Ruth's. Don't let them fool you into thinking they care about you or your wedding through anything other than a "business perspective." This terrible treatment came directly from the top- the "highest ranking sales manager" and the owner.

0
★☆☆☆☆

Ruth's completely took advantage of me as a trusting first time bride. They quoted wrong estimated shipping dates and refused to take responsibility for their mistake. I have nothing but negative things to say about Ruth's. Don't let them fool you into thinking they care about you or your wedding through anything other than a "business perspective." This terrible treatment came directly from the top- the "highest ranking sales manager" and the owner.

Pros: one on one contact

Cons: BAD customer service, no contact after sale

 

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