EyeCare & EyeWear Center pc Madonna M. Santos, O.D.

★★★★☆
  • 170 Main St

    Agawam, MA 01001

    Map & Directions
  • 413-789-7711

About EyeCare & EyeWear Center pc Madonna M. Santos, O.D.

Hours
Tue-Fri 8:30am-5pm, Sat 8:30am-12:30pm

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3.5 2
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while Dr. Santos was a wonderful physician, her receptionist was so unfriendly that I will never go back to her office again. Both times I had gone previously she didn't so much as offer a smile. This last time I went simply because i needed a new screw put in my eyeglasses; glasses that I had just gotten from their office two months ago. As unhappy as i was that the my new glasses had broken so soon after receiving them, i would have been fine if they would have helped me. Instead I was told in a clipped, rude tone that she couldn't help me and i would just have to wait. If I had been told this in a friendly manner the time wait would not have been a big deal, but as i said she was rude. I left my glasses with her and was told that the women who could help would be back in forty five minutes. When I came back an hour and a half later my glasses still hadn't been attended to. I asked for the screw i needed and stated i would fix them myself if i had the necessary screw. Again the receptionist rudely said "I'll get your glasses for you". She gave me back my glasses without the screw and when my four year old daughter tried to speak with her she wouldn't even smile at her. After leaving her office I went to another optometrist office in the area where they fixed my glasses within five minutes,without a charge,even though i didn't purchase my glasses from them. They also had a smile for me and my daughter which in the grand scheme of things may not seem like much but mean the world to someone like me.

2
★★☆☆☆

while Dr. Santos was a wonderful physician, her receptionist was so unfriendly that I will never go back to her office again. Both times I had gone previously she didn't so much as offer a smile. This last time I went simply because i needed a new screw put in my eyeglasses; glasses that I had just gotten from their office two months ago. As unhappy as i was that the my new glasses had broken so soon after receiving them, i would have been fine if they would have helped me. Instead I was told in a clipped, rude tone that she couldn't help me and i would just have to wait. If I had been told this in a friendly manner the time wait would not have been a big deal, but as i said she was rude. I left my glasses with her and was told that the women who could help would be back in forty five minutes. When I came back an hour and a half later my glasses still hadn't been attended to. I asked for the screw i needed and stated i would fix them myself if i had the necessary screw. Again the receptionist rudely said "I'll get your glasses for you". She gave me back my glasses without the screw and when my four year old daughter tried to speak with her she wouldn't even smile at her. After leaving her office I went to another optometrist office in the area where they fixed my glasses within five minutes,without a charge,even though i didn't purchase my glasses from them. They also had a smile for me and my daughter which in the grand scheme of things may not seem like much but mean the world to someone like me.

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What a sweet woman Dr. Santos is. Her office is peaceful. She gave a thorough eye exam and wrote out the presciption. She realized that we didn't have insurance and encouraged us to go to another place to fill prescription.

5
★★★★★

What a sweet woman Dr. Santos is. Her office is peaceful. She gave a thorough eye exam and wrote out the presciption. She realized that we didn't have insurance and encouraged us to go to another place to fill prescription.

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