Lily's Chinese & Japanese

★★★☆☆
  • 31 Oliver St

    New York, NY 10038

    Map & Directions
  • 212-766-3336

About Lily's Chinese & Japanese

Hours
Mon: 11:00 AM to 10:59 PM Tue: 11:00 AM to 10:59 PM Wed: 11:00 AM to 10:59 PM Thu: 11:00 AM to 10:59 PM Fri: 11:00 AM to 10:59 PM Sat: 12:00 PM to 10:59 PM Sun: 12:00 PM to 10:59 PM

Food

Food
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We were disappointed in the food, but the delivery and service was worse.

Our order had been mixed up with another apartment's. Instead of replacing both of our meals, they merely went to each apartment and switched the food (good thing I didn't start eating the first delivery we received!).

I've never had this experience with a restaurant who has made a mistake. Usually they try to make it up to you, but these folks didn't even seem to care. By the time we finally did receive our correct order, the food was cold and soggy. We weren't even hungry anymore at that point.

0
★☆☆☆☆

We were disappointed in the food, but the delivery and service was worse.

Our order had been mixed up with another apartment's. Instead of replacing both of our meals, they merely went to each apartment and switched the food (good thing I didn't start eating the first delivery we received!).

I've never had this experience with a restaurant who has made a mistake. Usually they try to make it up to you, but these folks didn't even seem to care. By the time we finally did receive our correct order, the food was cold and soggy. We weren't even hungry anymore at that point.

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Go for the delivery, don't bother eating in. The service has been better the other way around and I do wonder if the delivery is faster than eating in since they were so slow in the past. That would be a pretty ridiculous thing if the delivery outpaced the dine-in experience.

2
★★★★☆

Go for the delivery, don't bother eating in. The service has been better the other way around and I do wonder if the delivery is faster than eating in since they were so slow in the past. That would be a pretty ridiculous thing if the delivery outpaced the dine-in experience.

Pros: Food, Delivery Times, Delivery Persons

Cons: Phone Manners

 

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