Marchi Jewelers

★★★★★
  • 737 Walnut St Ste A

    Philadelphia, PA 19106

    Map & Directions
  • 215-627-3134

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I've finally calmed down enough that I can write a fair review. My fiance and I went to Marchi to get a custom engagement ring made after reading stellar reviews here and elsewhere. Our experience with John was good UNTIL there was a problem.

We had a design in mind. John was able to show us some stones (sapphires) and we selected one that we liked. He tweaked the design a little bit and had the ring to us in a couple of weeks as promised. The ring was lovely. However, after only a few hours of wearing it I noticed a sizable chip in the center stone. (Big enough that there was lint in it and it was visible to the naked eye.) This is obviously where things took a turn for the worse.

My fiance immediately called John and we went to the shop that day. John said that he had not noticed the chip before and appologized before indirectly accusing me of chipping the stone. The option that he was pressuring us toward was to have the stone re-cut. Obviously not a good option for us because my fiance paid for a flawless stone of a certain size. We left with the compromise that John would try to find a similar stone and would call us back in. He did call us later in the week saying that he had some sapphires to show us. When we went in to see them, they were the EXACT SAME sapphire we had already seen before. He had made no additional effort to find a similar stone as promised.

Also, John mentioned that he had talked with his stone setter and miraculously remembers the setter mentioning the flaw at the time the ring was being made. Of course we never heard a word of this at the time. At this point (knowing our wedding is a mere 2 weeks away) he again began with the discussion of "buffing out" the chip. Disappointed, we asked for our money back which he willingly gave.

I will never return to Marchi. I simply do not believe that an experienced jeweler would not notice such a large flaw in a sapphire and then would "forget" the setter bringing the flaw to his attention. Therefore I have to conclude that John tried to take advantage of us. I left without an engagement ring and only 2 weeks until our wedding date, not to mention the gross feeling in the pit of my stomach from being treated with such dishonesty.

2
★★☆☆☆

I've finally calmed down enough that I can write a fair review. My fiance and I went to Marchi to get a custom engagement ring made after reading stellar reviews here and elsewhere. Our experience with John was good UNTIL there was a problem.

We had a design in mind. John was able to show us some stones (sapphires) and we selected one that we liked. He tweaked the design a little bit and had the ring to us in a couple of weeks as promised. The ring was lovely. However, after only a few hours of wearing it I noticed a sizable chip in the center stone. (Big enough that there was lint in it and it was visible to the naked eye.) This is obviously where things took a turn for the worse.

My fiance immediately called John and we went to the shop that day. John said that he had not noticed the chip before and appologized before indirectly accusing me of chipping the stone. The option that he was pressuring us toward was to have the stone re-cut. Obviously not a good option for us because my fiance paid for a flawless stone of a certain size. We left with the compromise that John would try to find a similar stone and would call us back in. He did call us later in the week saying that he had some sapphires to show us. When we went in to see them, they were the EXACT SAME sapphire we had already seen before. He had made no additional effort to find a similar stone as promised.

Also, John mentioned that he had talked with his stone setter and miraculously remembers the setter mentioning the flaw at the time the ring was being made. Of course we never heard a word of this at the time. At this point (knowing our wedding is a mere 2 weeks away) he again began with the discussion of "buffing out" the chip. Disappointed, we asked for our money back which he willingly gave.

I will never return to Marchi. I simply do not believe that an experienced jeweler would not notice such a large flaw in a sapphire and then would "forget" the setter bringing the flaw to his attention. Therefore I have to conclude that John tried to take advantage of us. I left without an engagement ring and only 2 weeks until our wedding date, not to mention the gross feeling in the pit of my stomach from being treated with such dishonesty.

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I've finally calmed down enough that I can write a fair review. My fiance and I went to Marchi to get a custom engagement ring made after reading stellar reviews here and elsewhere. Our experience with John was good UNTIL there was a

3
★★★★★

I've finally calmed down enough that I can write a fair review. My fiance and I went to Marchi to get a custom engagement ring made after reading stellar reviews here and elsewhere. Our experience with John was good UNTIL there was a

.

John designed a beautiful engagement ring for us. He was patient, professional, creative, and had a wealth of expertise. I??m generally an indecisive person with 0 knowledge of jewelry. John was patient and walked me through everything with patience. I left the shop with the perfect ring. He??s got some great connections with local artists as well. You can??t go wrong with this shop.

5
★★★★★

John designed a beautiful engagement ring for us. He was patient, professional, creative, and had a wealth of expertise. I??m generally an indecisive person with 0 knowledge of jewelry. John was patient and walked me through everything with patience. I left the shop with the perfect ring. He??s got some great connections with local artists as well. You can??t go wrong with this shop.

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I have bought a few pieces from there, and I love the style and uniqueness of each piece. John is a nice and personable man, who takes his time with you while you look and try things on.

5
★★★★★

I have bought a few pieces from there, and I love the style and uniqueness of each piece. John is a nice and personable man, who takes his time with you while you look and try things on.

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John designed a beatiful ring for my fiancee. His advice and expertise was wonderful, and his prices are very reasonable. Marchi Jewelers may seem like a small outfit, but John has some of the best connections in own, and can get incredible things done! It's refreshing to find a business owner like him.

5
★★★★★

John designed a beatiful ring for my fiancee. His advice and expertise was wonderful, and his prices are very reasonable. Marchi Jewelers may seem like a small outfit, but John has some of the best connections in own, and can get incredible things done! It's refreshing to find a business owner like him.

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This is a great small business. Personal service and a great selection. John helped me pick out an awesome watch myself and several nice pieces for ex-girlfriends. I think they only liked me for the gifts.

5
★★★★★

This is a great small business. Personal service and a great selection. John helped me pick out an awesome watch myself and several nice pieces for ex-girlfriends. I think they only liked me for the gifts.

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