Ray Roberts Marina

★★☆☆☆
Contact Ray Roberts Marina in Sanger, TX, at (940) 458-7343 to learn more about Lake Ray Roberts and our marina boat rentals.
  • 1399 Marina Circle

    Sanger, TX 76266

    Map & Directions
  • 940-458-7343

About Ray Roberts Marina

Categories
  • Boat Dealers
  • Boat Parts & Equipment
  • Boat Repair
  • Outdoor Recreation
  • Boating Instruction
Details
  • Boat Rental
Hours
Monday: 09:00 AM - 05:00 PM
Tuesday: 09:00 AM - 05:00 PM
Wednesday: 09:00 AM - 05:00 PM
Thursday: 09:00 AM - 05:00 PM
Friday: 09:00 AM - 05:00 PM
Saturday: 09:00 AM - 05:00 PM
Sunday: 09:00 AM - 05:00 PM
2.4 5
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I kept my boat at Lake Ray Roberts Marina. I was never asked to sign an agreement. Over the year two years that my boat was at the marina ?.one year of it was spent in the marina??s repair garage.

We hit something in the water and bent the prop and drive shaft. My boat sat outside in the elements unprotected (ruining the gel coat) for six months with them basically doing nothing to repair it. (In that six months we paid for an additional $13,000 in miscellaneous repairs from our own pocket).

I started getting upset that they had basically done nothing except ruin the exterior ?so they LIED and claimed to have repaired it. During that 6 months we continued to pay $500 per month for a slip that we couldn??t even use.

In March, when the weather permited we took it out?..It shook and vibrated so bad we couldn??t even drive it.

We reported it to Mike Wallace and were very clear that we were not happy ?that we had been without our boat all summer and winter and now that spring was upon us we were missing that time as well AND that we now been out over $16K over the past several months..and STILL ?NO BOAT thanks to them.

For the next three?LET ME REPEAT ?.3 MORE months ?they still COULD NOT get it repaired. The incompetence that this marina has is hands down ..pathetic at best on top of the incompetence?Mike Wallace treated us like crap.

The situation really got ugly when Mike Wallace called me to tell me that the boat needed a tune up and that the tune up was the cause of this HORRIBLE vibration.

I insisted that it was not in need of a tune up and that I would NOT pay for a tune up if it did not repair the vibration (I had called several boat mechanics - after each of them heard the description of the vibration OVER THE PHONE - EVERY single one of them said that it has to be in the driveshaft or the prop and that a TUNE UP WOULD NOT FIX IT)

Mike screamed at me and said ??I??ve been doing this for 20 plus years and I know what I??m talking about, and I??m not going to have you tell me what is going to fix this boat?.

However that is exactly what happened?I??m female and apparently smarter than his 20 years of experience ?? it had been an ENTIRE YEAR and all he could come up with was a trumped up excuse of a tune up that he wanted ME to pay for.

Of course the tune up did not fix the boat?and he has been harassing us ever since for a $600 tune up that our boat DID NOT NEED ??he had to hire a mechanic from Lake Texoma to tell him that IN FACT IT was the Coupler that attaches the drive shaft to the transmission ??

HE HAD PUT THE WRONG PART ON OUR BOAT TWELVE MONTHS EARLIER AND WE HAVE BEEN LIVING WITH THIS NIGHT MARE FOR NEARLY A YEAR??

IT GETS BETTER?.

NOW ?we sold our boat because we didn??t want any more headaches and nightmares like this?

He has put a lock on our lift and will not let us get our belongings out of our slip?.

HE WANT S A COMMISSION,?.HE ACTUALLY WANTS A COMMISSION FOR DOING NOTHING?.WE SOLD OUR BOAT WITHOUT ANY HELP NEEDED, WE DO NOT HAVE AN AGREEMENT WITH THIS MARINA?.WE HAVE BEEN LIED TO, STOLEN FROM, SCREAMED AT, AND HAD OUR BOAT BASICALLY TAKEN FROM US FOR AN ENTIRE YEAR ALL WHILE WE CONTINUED TO PAY $500 PER MONTH FOR SLIP FEES ALL TO HAVE THEM TELL US WE STILL OWE THEM?.. THEY WANT A COMMISSION ON A BOAT THEY DID NOT SELL?.

The marina knows that you can??t get your boat out of the water without their help and they won??t help you?they threaten any boat mover that they will never do business with them again and they own four North Texas Marina??s. The will not allow you to get your lift out?they make you ??of course use their incompetent staff? , but you can??t use their staff because they won??t let you?.

1
★☆☆☆☆

I kept my boat at Lake Ray Roberts Marina. I was never asked to sign an agreement. Over the year two years that my boat was at the marina ?.one year of it was spent in the marina??s repair garage.

We hit something in the water and bent the prop and drive shaft. My boat sat outside in the elements unprotected (ruining the gel coat) for six months with them basically doing nothing to repair it. (In that six months we paid for an additional $13,000 in miscellaneous repairs from our own pocket).

I started getting upset that they had basically done nothing except ruin the exterior ?so they LIED and claimed to have repaired it. During that 6 months we continued to pay $500 per month for a slip that we couldn??t even use.

In March, when the weather permited we took it out?..It shook and vibrated so bad we couldn??t even drive it.

We reported it to Mike Wallace and were very clear that we were not happy ?that we had been without our boat all summer and winter and now that spring was upon us we were missing that time as well AND that we now been out over $16K over the past several months..and STILL ?NO BOAT thanks to them.

For the next three?LET ME REPEAT ?.3 MORE months ?they still COULD NOT get it repaired. The incompetence that this marina has is hands down ..pathetic at best on top of the incompetence?Mike Wallace treated us like crap.

The situation really got ugly when Mike Wallace called me to tell me that the boat needed a tune up and that the tune up was the cause of this HORRIBLE vibration.

I insisted that it was not in need of a tune up and that I would NOT pay for a tune up if it did not repair the vibration (I had called several boat mechanics - after each of them heard the description of the vibration OVER THE PHONE - EVERY single one of them said that it has to be in the driveshaft or the prop and that a TUNE UP WOULD NOT FIX IT)

Mike screamed at me and said ??I??ve been doing this for 20 plus years and I know what I??m talking about, and I??m not going to have you tell me what is going to fix this boat?.

However that is exactly what happened?I??m female and apparently smarter than his 20 years of experience ?? it had been an ENTIRE YEAR and all he could come up with was a trumped up excuse of a tune up that he wanted ME to pay for.

Of course the tune up did not fix the boat?and he has been harassing us ever since for a $600 tune up that our boat DID NOT NEED ??he had to hire a mechanic from Lake Texoma to tell him that IN FACT IT was the Coupler that attaches the drive shaft to the transmission ??

HE HAD PUT THE WRONG PART ON OUR BOAT TWELVE MONTHS EARLIER AND WE HAVE BEEN LIVING WITH THIS NIGHT MARE FOR NEARLY A YEAR??

IT GETS BETTER?.

NOW ?we sold our boat because we didn??t want any more headaches and nightmares like this?

He has put a lock on our lift and will not let us get our belongings out of our slip?.

HE WANT S A COMMISSION,?.HE ACTUALLY WANTS A COMMISSION FOR DOING NOTHING?.WE SOLD OUR BOAT WITHOUT ANY HELP NEEDED, WE DO NOT HAVE AN AGREEMENT WITH THIS MARINA?.WE HAVE BEEN LIED TO, STOLEN FROM, SCREAMED AT, AND HAD OUR BOAT BASICALLY TAKEN FROM US FOR AN ENTIRE YEAR ALL WHILE WE CONTINUED TO PAY $500 PER MONTH FOR SLIP FEES ALL TO HAVE THEM TELL US WE STILL OWE THEM?.. THEY WANT A COMMISSION ON A BOAT THEY DID NOT SELL?.

The marina knows that you can??t get your boat out of the water without their help and they won??t help you?they threaten any boat mover that they will never do business with them again and they own four North Texas Marina??s. The will not allow you to get your lift out?they make you ??of course use their incompetent staff? , but you can??t use their staff because they won??t let you?.

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.

Great Lake, but don't do business with this marina! Mike really is the worst type of person that you will ever deal with. He will hold your boat hostage like the other post says. Once you become their tenant, they only allow you to use their incompetent shop to do repairs. If you sell your boat, they want 10% and their mechanics are terrible -- they will screw up your boat, while taking way too much time in the shop and then they won't make it right without a fight. I hope I save someone the headache that many of the slip tenants are currently experiencing. Many of the current tenants are upset, but few are willing to complain for fear of retaliation by Mike the service manager.

1
★☆☆☆☆

Great Lake, but don't do business with this marina! Mike really is the worst type of person that you will ever deal with. He will hold your boat hostage like the other post says. Once you become their tenant, they only allow you to use their incompetent shop to do repairs. If you sell your boat, they want 10% and their mechanics are terrible -- they will screw up your boat, while taking way too much time in the shop and then they won't make it right without a fight. I hope I save someone the headache that many of the slip tenants are currently experiencing. Many of the current tenants are upset, but few are willing to complain for fear of retaliation by Mike the service manager.

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1 out of 1 people found this review helpful.

.

Beautiful super clean lake with excellent fishing and NO CROWDS! Safe place to take your boat and family. They have nice boat docks and nice parking lots. They have excellent security and service for a boating family. Friendly people in the Marina and the people working there. Definitely Recommend the place! I have been to many others in North Texas and appreciate the genuine people at this facility. Worth the drive if you are looking for a nice place spend your weekends. Slightly off the beaten path as all Treasures are!

5
★★★★★

Beautiful super clean lake with excellent fishing and NO CROWDS! Safe place to take your boat and family. They have nice boat docks and nice parking lots. They have excellent security and service for a boating family. Friendly people in the Marina and the people working there. Definitely Recommend the place! I have been to many others in North Texas and appreciate the genuine people at this facility. Worth the drive if you are looking for a nice place spend your weekends. Slightly off the beaten path as all Treasures are!

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0 out of 1 people found this review helpful.

.

My boat is stuck at this marina because the service manager Mr Wallace refuses to provide haulout services for no reason. He refuses to cooperate with my boat moving company. I am having to pay for a large cran to haul my boat out at a public ramp. Beware of becomming trapped in this marina if you go there.

1
★☆☆☆☆

My boat is stuck at this marina because the service manager Mr Wallace refuses to provide haulout services for no reason. He refuses to cooperate with my boat moving company. I am having to pay for a large cran to haul my boat out at a public ramp. Beware of becomming trapped in this marina if you go there.

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1 out of 1 people found this review helpful.

.

The prices for storing your boat in a slip are great. There's a store with gas for all your boating needs. The slips come with water and electricty and are gated for security. If you are looking for a place to keep your boat on the lake or a convenient boat ramp for easy access, then I definitely recommend this place. I have enjoyed keeping my boat here from day one.

4
★★★★☆

The prices for storing your boat in a slip are great. There's a store with gas for all your boating needs. The slips come with water and electricty and are gated for security. If you are looking for a place to keep your boat on the lake or a convenient boat ramp for easy access, then I definitely recommend this place. I have enjoyed keeping my boat here from day one.

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0 out of 1 people found this review helpful.

Message from Ray Roberts Marina

Contact Ray Roberts Marina in Sanger, TX, at (940) 458-7343 to learn more about Lake Ray Roberts and our marina boat rentals.

More about Ray Roberts Marina

Contact Ray Roberts Marina in Sanger, TX, at (940) 458-7343 to learn more about Lake Ray Roberts and our marina boat rentals.

 

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