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The staffing quality is the lowest I've ever seen. The turnover is high and full of either snotty young geeks or unknowledgeable hacks. I've been an apple fan for many years, but avoid buying there if you don't like a lot of bad attitude.
The customer service at this particular apple store is excellent. I recently decided to return a nano which was purchased over the online store. With the proper paper work they helped me upgrade to the ipod video.
I have been very pleased with this store. It's always well stocked, well organized and clean. I have been satisfied with the ipod I bought there, and with the technical support they offer in the store. I also like going into the store instead of buying online because the workers here are very knowledgeable and have been very effective at answering questions.
It is probably safe to say that the salespeople at this Apple Store are also apple enthusiasts. The genteman we talked to, Kris, was very forth-coming about the products, catering to our needs rather then how much profit he could make for the company. We will definitely purchase our next ipod from this store.
PROS: great staff who know what they are talking about
CONS:
This is a great apple store. I was super impressed with how knowledgeable the staff was and helpful! I had about a million questions about the IPOD, i-trip radio hook up for your car and they answered every single one of them willingly and helped me make a great purchase. I'd definitely go there for apple advice on just about anything.
it is always a pleasure to enter a store were you are treated with courtesy and the staff is helpful and knowledgable. They have alot of computers and they will be happy to spend time with you -even if it is busy - to show you the wonderful features of their pcs. the cameras are great, the prices are reasonable. they also have programs for computers. A+
This is a pretty fun store to experiement in on a boring trip to downtown Pasadena. While I personally don't like Apple too much, the store is fun and features the latest in Apple technology. The staff is very friendly and wants to demonstrate the hardware. Unfortunately for some, you can't really buy anything at the store - just look. Which is a good way to kill time. Don't go out just to go to the store; it should only be visited as a passerby.
I concur with all the other reviews on this place. The Apple Store turns me into a drooling 5-year old. Last time I was there, I just stood in front of the 30-inch flat display for three minutes, hypnotized by its beauty. The classes they teach are really informative and show you all sorts of little tricks on programs that you might have been using for months, but just never knew about. Although Macs tend to be more expensive than other computers, it's a small price to pay for the ability to create with such technical ease.
Apple stores are always awesome, especially if you're into macs (obviously). I really like the layout of this store, in addition to the standard Apple classes that they teach there. I have often found myself wandering in to a class to listen to the topic, whether it be Itunes or digital photo management and printing. They also have extremely helpful salespeople who do not work on a commission (SO refreshing). They are extremely well-informed and professional.
The Apple Store is peculiar--it occupies a very expensive section of Old Town Pasadena, yet contains very little merchandise for sale. Its minimalist design features lots of open space with a few shelves of Apple products and software. If you're a Mac user or shopping for an iPod, check out the store. It's hard for Mac users to find software, so it's refreshing to go to a store that's just for us! The employees are knowledgeable and happy to help you learn more about the products and find what you're looking for. There is definitely some cool stuff in the store (warning: it isn't cheap!).
The Genius Bar at this location is top notch. Make sure to ask to speak to Bob if you need help with something on the floor. He is the best sales guy there.
Great place to hang out with the kids (five computers set up with games they can play), and a store load of Macs you can experiment with. After an afternoon here stop in for dinner just a few doors away at "Boba World."
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Took forever to get helped. Love my new phone!
3Gs! :)
Pros: Selection
Cons: Parking and customer service
Long wait to get service; they didn't have a person working the floor to intercept you upon arrival like at Beverly Center. Front desk was only staffed by zero or one person during lunch hour rush. When I finally got service, I was told No, they couldn't exchange my defective product because it wasn't in stock. When I asked about the stock of it I could see over his shoulder, he said, No, that's a different inventory. When I asked about Genius Bar, he said, No we won't help you without an appointment. I can understand that (even though I've been able to walk in and wait at other Apple Stores). But I could've done without the surly attitude: no graciousness, no 'sorry you're having problems with our merchandise,' no 'sorry for the inconvenience,' no offer to help or make me happy, just a big, repeated, 'No' with a dull blank face.
Pros: Merchandise, location
Cons: Unhelpful Staff
When this store first opened, everyone and their brother flocked to it. When the iPhone came out...there were lines and lines. Since the novelty has worn off, the crowds are less (usually during the week) so it's fun to wander around the store and ogle the toys. Lord knows the staff here aren't really that helpful unless they fairly certain you're there to buy something TODAY.
I went to this locations when the new ipod touch started selling, so the store was incredibly crowded. I was surprised with how much store there was, though. There was like a children's area and area for tutorials on how to mac software. And many of the salespeople were attentive and there were plenty, which was surprising since there was a huge crowd. Also, the line moved really fast since once you got to the front of the line, the cashier would ask you what you wanted and they would get it for you really quickly. It seemed really efficient.
Pros: big store, a lot of salespoeple
Cons: always pretty crowded, long lines
I mean, they're Qiute helpful... The know Exactly when your iPod warrantee expiry date twould be, and they'll glady tell you when it is, even if it's later(longer?) than you thought. good guys, but "genius"'s? please....
Pros: Apple "Brand", Pretty Pretty, on Colorado,InOldTown
Cons: , "mac guys", on Colorado,InOldTown
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