Martin & Martin Jewelers

★★★★☆
Monday, Tuesday, & Thursday: 9am - 6:30pm Wednesday & Friday: 9am - 4:30pm Saturday: 9am - 3:30pm Sundays: CLOSED
41.714 -87.7403
Map and Directions to Martin & Martin Jewelers

708-423-0200

9825 Cicero Ave

Oak Lawn, IL

60453

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About Martin & Martin Jewelers

Categories
  • Appraisals
  • Jewelry Repair Shops
  • Jewelry
  • Watches
  • Engravers
Hours
Monday: 09:00 AM - 06:30 PM
Tuesday: 09:00 AM - 06:30 PM
Wednesday: 09:00 AM - 04:30 PM
Thursday: 09:00 AM - 06:30 PM
Friday: 09:00 AM - 04:30 PM
Saturday: 09:00 AM - 03:30 PM
Sunday: Closed

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Reviews 1 - 38 of 38.
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I just have to say I had a wonderful experience at Martin & Martin. The customer service is great. Marge, Dawn, Danielle - I think that was her name and Greg. Couldn't be happier. I got two rings re-sized and two watches repaired. One of the watches couldn't be repaired so they bought it off of me for the gold. The one ring I had re-sized was a diamond that has been in my family for 70 years! I never once thought they would switch the diamond. All were very friendly and told family stories. I would definitely go back again to have work done or even to purchase a new piece of jewelry! While I was there, Marge had a gentleman - I'm so sorry I forgot his name - to clean all the jewelry I was wearing; rings and necklaces. Best customer service ever!!

5
★★★★★

I just have to say I had a wonderful experience at Martin & Martin. The customer service is great. Marge, Dawn, Danielle - I think that was her name and Greg. Couldn't be happier. I got two rings re-sized and two watches repaired. One of the watches couldn't be repaired so they bought it off of me for the gold. The one ring I had re-sized was a diamond that has been in my family for 70 years! I never once thought they would switch the diamond. All were very friendly and told family stories. I would definitely go back again to have work done or even to purchase a new piece of jewelry! While I was there, Marge had a gentleman - I'm so sorry I forgot his name - to clean all the jewelry I was wearing; rings and necklaces. Best customer service ever!!

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.

just bought my engagement ring from the martin's. my family has been doing business with them since the late 50's, early 60's.
you can not do business with better people, the best service, best bang for the buck regardless of budget.....you want jewelry? if you go anywhere else, your making a mistake. hopefully my last engagement ring, but not my last piece of jewelry from them.

5
★★★★★

just bought my engagement ring from the martin's. my family has been doing business with them since the late 50's, early 60's.
you can not do business with better people, the best service, best bang for the buck regardless of budget.....you want jewelry? if you go anywhere else, your making a mistake. hopefully my last engagement ring, but not my last piece of jewelry from them.

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.

I have been a customer of Martin and Martin since the mid-seventies. I knew Gino the Father as well as Greg for many years.

Recently, I sold some gold and I must say that they were the most accurate on the weight out of many jewelers that I have researched.

As it is a customers right to do so; ask any question and they can answer in a knowledgeable and professional manner.

Other than jewelry purchases, if one is looking to sell gold; it is good to do business with folks like these ..........

5
★★★★★

I have been a customer of Martin and Martin since the mid-seventies. I knew Gino the Father as well as Greg for many years.

Recently, I sold some gold and I must say that they were the most accurate on the weight out of many jewelers that I have researched.

As it is a customers right to do so; ask any question and they can answer in a knowledgeable and professional manner.

Other than jewelry purchases, if one is looking to sell gold; it is good to do business with folks like these ..........

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.

Went to Martin & Martin for an engagement ring and received excellent customer service throughout. They took the time to educate me to help me make the best choice. Will definitely be returning in the future.

5
★★★★★

Went to Martin & Martin for an engagement ring and received excellent customer service throughout. They took the time to educate me to help me make the best choice. Will definitely be returning in the future.

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.

I recently bought an engagement ring for my Fianc from Martin & Martin. I did my research and met with several wholesalers and establishments on Jeweler's Row in Chicago. My mom and dad recommended Martin & Martin since my brother in law purchased my sister's engagement ring from M&M in 2003. My grandmother, who lives in the area, also gave me a glowing recommendation of M&M as she has purchased jewelry from them in the past. We made an appointment in October and from the beginning, Greg Martin was accommodating. He showed me stones that were better quality and a better price than anything I saw before. I met with Greg several times after until we found the stone I was ready to purchase. Never once was he or his staff aggressive or trying to push a hard sell

I appreciated the extra level of service and I would recommend M&M to everyone looking to purchase an engagement ring or purchase high quality jewelry. The quality of stone and the level of service I was given by Greg at Martin & Martin was and is unparalleled.

We look forward to coming back and purchasing our wedding bands. Thank you Greg, and everyone at Martin & Martin.

5
★★★★★

I recently bought an engagement ring for my Fianc from Martin & Martin. I did my research and met with several wholesalers and establishments on Jeweler's Row in Chicago. My mom and dad recommended Martin & Martin since my brother in law purchased my sister's engagement ring from M&M in 2003. My grandmother, who lives in the area, also gave me a glowing recommendation of M&M as she has purchased jewelry from them in the past. We made an appointment in October and from the beginning, Greg Martin was accommodating. He showed me stones that were better quality and a better price than anything I saw before. I met with Greg several times after until we found the stone I was ready to purchase. Never once was he or his staff aggressive or trying to push a hard sell

I appreciated the extra level of service and I would recommend M&M to everyone looking to purchase an engagement ring or purchase high quality jewelry. The quality of stone and the level of service I was given by Greg at Martin & Martin was and is unparalleled.

We look forward to coming back and purchasing our wedding bands. Thank you Greg, and everyone at Martin & Martin.

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1 out of 1 people found this review helpful.

.

I wanted to write a review about my experience at Martin and Martin after my trip there today. I am new to the area and read some mixed reviews online so I was not sure what to expect. I have to say, the experience was phenomenal. I took an old ring there to have reset in a more modern setting. I was not sure how much it should cost and what needed to be done. This ring was my great grandmother's ring and I was very nervous to ruin it. They spent extra time with me coming up with a new setting and treating my ring with care. The price was well below any other store I had called to get an idea of cost on a setting. I would recommend Martin and Martin to anyone looking for a ring or any piece of jewelry for that matter. They were great and I cannot wait to go back!

5
★★★★★

I wanted to write a review about my experience at Martin and Martin after my trip there today. I am new to the area and read some mixed reviews online so I was not sure what to expect. I have to say, the experience was phenomenal. I took an old ring there to have reset in a more modern setting. I was not sure how much it should cost and what needed to be done. This ring was my great grandmother's ring and I was very nervous to ruin it. They spent extra time with me coming up with a new setting and treating my ring with care. The price was well below any other store I had called to get an idea of cost on a setting. I would recommend Martin and Martin to anyone looking for a ring or any piece of jewelry for that matter. They were great and I cannot wait to go back!

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1 out of 1 people found this review helpful.

.

Terrible Terrible Service!!!! I believe these people are very discriminating! Very rude and uncomfortable service! I brought my fianc to this location because I went once by myself and the salespeople were decent. Then when I came back with my fianc who is African American so we can pick out rings and the salespeople
there stared at us strangely and talk to us in a tone as if we didn't belong in there! Not knowing we were ready to spend good money with them they practically forced us to leave... They gave us short answers about ring details and make. I wouldn't recommend anyone to spend money with these rude and racial profiling people!

1
★☆☆☆☆

Terrible Terrible Service!!!! I believe these people are very discriminating! Very rude and uncomfortable service! I brought my fianc to this location because I went once by myself and the salespeople were decent. Then when I came back with my fianc who is African American so we can pick out rings and the salespeople
there stared at us strangely and talk to us in a tone as if we didn't belong in there! Not knowing we were ready to spend good money with them they practically forced us to leave... They gave us short answers about ring details and make. I wouldn't recommend anyone to spend money with these rude and racial profiling people!

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0 out of 1 people found this review helpful.

.

Yesterday we took my 83 year old mother-in-law to pick up her gold and ruby ring which had been damaged. She was thrilled with the way they repaired it and commented it looks as beautiful today as the day she bought it from the original Mr. Martin 37 years ago. The staff there were just delighted to see her response. My wife and I have been customers of Martin & Martin also for many, many years having originally bought her engagement ring and wedding band there. We have made several purchases there and my wife recently had a new setting made for the diamond engagement ring and it is beautiful. Pleasing a mother-in-law and a wife is not an easy feat and they do it. Their jewelry is always stunning, in all price ranges, and they take great pride in making sure the piece we select is just right and what we are looking for. I know Martin & Martin is now in their 3rd generation of business. I don't think you can make that milestone today unless you bring along old loyal customers and thrill and treat the new generation of customers well also. They do both.

5
★★★★★

Yesterday we took my 83 year old mother-in-law to pick up her gold and ruby ring which had been damaged. She was thrilled with the way they repaired it and commented it looks as beautiful today as the day she bought it from the original Mr. Martin 37 years ago. The staff there were just delighted to see her response. My wife and I have been customers of Martin & Martin also for many, many years having originally bought her engagement ring and wedding band there. We have made several purchases there and my wife recently had a new setting made for the diamond engagement ring and it is beautiful. Pleasing a mother-in-law and a wife is not an easy feat and they do it. Their jewelry is always stunning, in all price ranges, and they take great pride in making sure the piece we select is just right and what we are looking for. I know Martin & Martin is now in their 3rd generation of business. I don't think you can make that milestone today unless you bring along old loyal customers and thrill and treat the new generation of customers well also. They do both.

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1 out of 1 people found this review helpful.

.

Let's start this story by saying I have never "loved" jewelry. My original engagement ring was a let's go to Jared's and pick something. I decided to upgrade and maybe find something I actually like and remembered to put on in the morning. Because the employees are not commission based, there is no sales pressure to pick something and be on your way. Dawn spent an hour pulling out every case of rings until I said "OHHHH" .....ya that was my moment...I fell in love for the first time with a ring at Martin and Martin. I have the most unique ring ever. It's a nice blend of antique style yet delicate craftsmanship... I get stopped everywhere I go and I recommend everyone here. It's a true mom and pops type of business, laid back, friendly, and if you are lucky Dean (the owner's dog) will sing you Happy Birthday. So next time you are on the Southside, skip Jeweler's row!!!

5
★★★★★

Let's start this story by saying I have never "loved" jewelry. My original engagement ring was a let's go to Jared's and pick something. I decided to upgrade and maybe find something I actually like and remembered to put on in the morning. Because the employees are not commission based, there is no sales pressure to pick something and be on your way. Dawn spent an hour pulling out every case of rings until I said "OHHHH" .....ya that was my moment...I fell in love for the first time with a ring at Martin and Martin. I have the most unique ring ever. It's a nice blend of antique style yet delicate craftsmanship... I get stopped everywhere I go and I recommend everyone here. It's a true mom and pops type of business, laid back, friendly, and if you are lucky Dean (the owner's dog) will sing you Happy Birthday. So next time you are on the Southside, skip Jeweler's row!!!

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1 out of 1 people found this review helpful.

.

Horrible service, snotty employees, they undervalued my ring by thousands of dollars because I didn't purchase it there. They told me it was junk. It was my engagement ring that I have had for over 17 years with sentimental meaning. Most horrible experience I have ever had. Would NEVER buy anything from them. Would NEVER recommend them. Maybe if people stop patronizing them they would learn to appreciate a customer whether they purchased something there or not. Word of mouth is what will make or break you.

1
★☆☆☆☆

Horrible service, snotty employees, they undervalued my ring by thousands of dollars because I didn't purchase it there. They told me it was junk. It was my engagement ring that I have had for over 17 years with sentimental meaning. Most horrible experience I have ever had. Would NEVER buy anything from them. Would NEVER recommend them. Maybe if people stop patronizing them they would learn to appreciate a customer whether they purchased something there or not. Word of mouth is what will make or break you.

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Business Response:

I am very sorry that we came across as rude, crass, and uninterested. That is as far from reality as possible. It is not our intention to offend our clients. We are here to please our clients and grow our business. We have obviously failed in this regard and are more than willing to discuss this further. Please do not hesitate to come in or call the owner Greg Martin or our general manager John Hartman. They can be contacted at (708) 423-0200.
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Top Notch Jewelers.
Their staff is so knowledgeable & friendly.
When it some to jewelry they are the Best!!!!!
***** 5 STARS

5
★★★★★

Top Notch Jewelers.
Their staff is so knowledgeable & friendly.
When it some to jewelry they are the Best!!!!!
***** 5 STARS

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.

My fiance and I received many recommendations to go to Martin & Martin for our wedding bands. When we stopped in to pick out his ring, I also checked out a couple options for my wedding band. Everyone was very friendly and knowledgeable in the store. Since my ring has some details and curves in the setting, none of the bands that they had (or ones that I have tried on at other stores) looked right. After a few minutes of trying rings on, the lady suggested I talk with the owner about possibly getting a custom ring made to match the setting of my engagement ring more naturally. I was not sure if I should do it because of the tight budget that we were on. However, after discussing some options, I decided to find out how much it would be to have my wedding band custom made to match my ring, and the price quote I was given was far below what I was expecting. After a week of anticipation, I finally got my ring yesterday and it was far more than I could have ever imagined!! It is beautiful and a perfect match! The price, for both my band and his was great and the final product was gorgeous. I did not want to take it off when I got it and look forward to showing it off once I can wear it. I would definitely go back here again for any jewelry needs in the future and not hesitate to recommend this to others.

5
★★★★★

My fiance and I received many recommendations to go to Martin & Martin for our wedding bands. When we stopped in to pick out his ring, I also checked out a couple options for my wedding band. Everyone was very friendly and knowledgeable in the store. Since my ring has some details and curves in the setting, none of the bands that they had (or ones that I have tried on at other stores) looked right. After a few minutes of trying rings on, the lady suggested I talk with the owner about possibly getting a custom ring made to match the setting of my engagement ring more naturally. I was not sure if I should do it because of the tight budget that we were on. However, after discussing some options, I decided to find out how much it would be to have my wedding band custom made to match my ring, and the price quote I was given was far below what I was expecting. After a week of anticipation, I finally got my ring yesterday and it was far more than I could have ever imagined!! It is beautiful and a perfect match! The price, for both my band and his was great and the final product was gorgeous. I did not want to take it off when I got it and look forward to showing it off once I can wear it. I would definitely go back here again for any jewelry needs in the future and not hesitate to recommend this to others.

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.

I went to Martin & Martin on a referral from a friend. I needed a wedding band to match my engagement ring. (i did not get my engagement ring there). The staff here are very nice and give great suggestions. I had my band made and it fits with my engagement ring perfectly. I asked them to appraise my engagement ring as well with my wedding band, and they were so kind as to do it free of charge. And it just gets better...they gave me a quote for what they made and when I picked it up, they actually charged me over $600 LESS because it cost them less than they thought it would to make. That is honesty, which can be hard to find!! Highly recommend them!!!

5
★★★★★

I went to Martin & Martin on a referral from a friend. I needed a wedding band to match my engagement ring. (i did not get my engagement ring there). The staff here are very nice and give great suggestions. I had my band made and it fits with my engagement ring perfectly. I asked them to appraise my engagement ring as well with my wedding band, and they were so kind as to do it free of charge. And it just gets better...they gave me a quote for what they made and when I picked it up, they actually charged me over $600 LESS because it cost them less than they thought it would to make. That is honesty, which can be hard to find!! Highly recommend them!!!

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1 out of 1 people found this review helpful.

.

Martin & Martin offers the best around. There staff is incredibly helpful and caring. They want only the best, for every person that walks in the door. Kind and fulfilling all your needs. Recently engaged, the staff has helped make this time in our lives much more meaningful & special. Helping my fiance pick out the most incredibly designed, exquisite ring imaginable. It couldn't have been more perfectly matched with me. They were also very attentive of my needs with sizing and concern. Twice I have gone in sizing, a without a doubt, I walked away please!
Martin & Martin will be our #1 jeweler and I will continue to refer all friends & family there!
Each and every one at Martin & Martin seems devoted to their work and their customers.

4
★★★★☆

Martin & Martin offers the best around. There staff is incredibly helpful and caring. They want only the best, for every person that walks in the door. Kind and fulfilling all your needs. Recently engaged, the staff has helped make this time in our lives much more meaningful & special. Helping my fiance pick out the most incredibly designed, exquisite ring imaginable. It couldn't have been more perfectly matched with me. They were also very attentive of my needs with sizing and concern. Twice I have gone in sizing, a without a doubt, I walked away please!
Martin & Martin will be our #1 jeweler and I will continue to refer all friends & family there!
Each and every one at Martin & Martin seems devoted to their work and their customers.

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1 out of 1 people found this review helpful.

.

I would like to comment on the previous post as I read it before I was about to write how excellent the service and staff is there. Groupon is a wonderful opportunity, however, you cannot expect a jeweler to have unlimited ruby rings in stock! This isn't a chain jeweler....they are known for their high quality items, and maybe you should not run in the minute the groupon is offered....that's what everyone does...instead of complaining, check back with them in a few months. Anyway, I stopped in there because I purchased an antique piece from an outside source. The owner spent quality time with me going over the age of the diamond, etc even though he did not have to, and even though I was just there to get it sized. They truly have a passion for jewelry and satisfying their customers, and hopefully when they come across some vintage items, I can come check them out!

5
★★★★★

I would like to comment on the previous post as I read it before I was about to write how excellent the service and staff is there. Groupon is a wonderful opportunity, however, you cannot expect a jeweler to have unlimited ruby rings in stock! This isn't a chain jeweler....they are known for their high quality items, and maybe you should not run in the minute the groupon is offered....that's what everyone does...instead of complaining, check back with them in a few months. Anyway, I stopped in there because I purchased an antique piece from an outside source. The owner spent quality time with me going over the age of the diamond, etc even though he did not have to, and even though I was just there to get it sized. They truly have a passion for jewelry and satisfying their customers, and hopefully when they come across some vintage items, I can come check them out!

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1 out of 1 people found this review helpful.

.

I wish my experience was as wonderful as everyone else. My boyfriend surprised me with their Groupon which was $250 for $500. I was hopefully when I first walked in. The place was beautiful though they didn't have that large of a selection. I decided to cut to the chase since I knew exactly what I had wanted. When my boyfriend was originally looking at the Groupon they showed some pieces you could get with the Groupon. He saw a beautiful ruby ring for $500. Never did it say that items were limited and first come first serve. So when I explained that I had a Groupon she immediately rolled her eyes and looked at her co-worker then said that they only had one piece and it sold last weekend. Then said they might be able to recreate it, but it would cost more! Never anywhere on the Groupon page where it displayed some ideas of items they sold for that price range did they say they were limited. So I was upset and felt very uncomfortable our entire visit, because the whole time they kept showing me rings that were$1,800 and up or some gaudy horrible jewelry that was cheaper. When we got home we tried look at their site since it showed a lot more than the store did. I did end up finding some nice pieces including another beautiful ruby ring I was never shown and it showed they were in stock, but when my boyfriend called they claimed it was out of stock. Again it could be recreated, but then it would cost more. He also received a call from them a couple days later saying they found a similar ring for $2,000. That place was a joke. That night we wrote to Groupon and they apologized and refunded our money immediately. We then took our $250 and bought a beautiful piece from Helzberg Jewelry where we were not treated poorly just because didn't want to spend a couple thousand. I think I'll stick with Alberts Jewelers and Helzberg from now on.

1
★☆☆☆☆

I wish my experience was as wonderful as everyone else. My boyfriend surprised me with their Groupon which was $250 for $500. I was hopefully when I first walked in. The place was beautiful though they didn't have that large of a selection. I decided to cut to the chase since I knew exactly what I had wanted. When my boyfriend was originally looking at the Groupon they showed some pieces you could get with the Groupon. He saw a beautiful ruby ring for $500. Never did it say that items were limited and first come first serve. So when I explained that I had a Groupon she immediately rolled her eyes and looked at her co-worker then said that they only had one piece and it sold last weekend. Then said they might be able to recreate it, but it would cost more! Never anywhere on the Groupon page where it displayed some ideas of items they sold for that price range did they say they were limited. So I was upset and felt very uncomfortable our entire visit, because the whole time they kept showing me rings that were$1,800 and up or some gaudy horrible jewelry that was cheaper. When we got home we tried look at their site since it showed a lot more than the store did. I did end up finding some nice pieces including another beautiful ruby ring I was never shown and it showed they were in stock, but when my boyfriend called they claimed it was out of stock. Again it could be recreated, but then it would cost more. He also received a call from them a couple days later saying they found a similar ring for $2,000. That place was a joke. That night we wrote to Groupon and they apologized and refunded our money immediately. We then took our $250 and bought a beautiful piece from Helzberg Jewelry where we were not treated poorly just because didn't want to spend a couple thousand. I think I'll stick with Alberts Jewelers and Helzberg from now on.

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0 out of 1 people found this review helpful.

.

Recently, my soon-to-be-mother-in-law discovered their Groupon for $500 worth of jewelry for $250. We were both skeptical at first, because it seemed like too good of a deal. However, I trust that Groupon vets their businesses, and when I did a search for reviews I was blown away by the resounding positivity in regards to Martin & Martin Jewelers - both for the products, and for the service, such a rarity these days. So, I took a chance, purchased the Groupon, and drove from my home in the city out to Oak Lawn, and the 40 minute drive was absolutely worth it. I worked with Marge who patiently let me try on every diamond wedding band in the showcase, even when some were clearly out of my price range, but just too beautiful not to. I narrowed my choice down to two and let me take my time as I decided which one I loved the most. Even the other customers there were incredibly friendly, and gladly gave their opinions. Once I decided on my ring, Marge let me know that she could size it within the hour! The whole family chipped in to give me directions to the mall so that I could kill some time :) Suffice it to say, the ring is gorgeous, and fits perfectly on my finger, as well as within my price range. I cannot wait until I have another reason to return!

5
★★★★★

Recently, my soon-to-be-mother-in-law discovered their Groupon for $500 worth of jewelry for $250. We were both skeptical at first, because it seemed like too good of a deal. However, I trust that Groupon vets their businesses, and when I did a search for reviews I was blown away by the resounding positivity in regards to Martin & Martin Jewelers - both for the products, and for the service, such a rarity these days. So, I took a chance, purchased the Groupon, and drove from my home in the city out to Oak Lawn, and the 40 minute drive was absolutely worth it. I worked with Marge who patiently let me try on every diamond wedding band in the showcase, even when some were clearly out of my price range, but just too beautiful not to. I narrowed my choice down to two and let me take my time as I decided which one I loved the most. Even the other customers there were incredibly friendly, and gladly gave their opinions. Once I decided on my ring, Marge let me know that she could size it within the hour! The whole family chipped in to give me directions to the mall so that I could kill some time :) Suffice it to say, the ring is gorgeous, and fits perfectly on my finger, as well as within my price range. I cannot wait until I have another reason to return!

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.

I found a piece of custom jewelry on eBay and wanted the piece to be the ??real thing?. I met with Greg and he assured me that he and his staff could make the item. They did and it looks WONDERFUL. Now fast forward 5 years. I live in Texas and my husband wanted to add an anniversary band to my set. We called Martin and Martin, Dawn sent us a shipping label, we sent the original set to Chicago, and within 10 days, we had ALL of the rings back, and it was a week before our anniversary! Everyone who has seen the rings wants to know who made them. It is always my pleasure to say MARTIN & MARTIN! Thanks Greg, Dawn and the rest of the Martin & Martin family for making us so happy.

5
★★★★★

I found a piece of custom jewelry on eBay and wanted the piece to be the ??real thing?. I met with Greg and he assured me that he and his staff could make the item. They did and it looks WONDERFUL. Now fast forward 5 years. I live in Texas and my husband wanted to add an anniversary band to my set. We called Martin and Martin, Dawn sent us a shipping label, we sent the original set to Chicago, and within 10 days, we had ALL of the rings back, and it was a week before our anniversary! Everyone who has seen the rings wants to know who made them. It is always my pleasure to say MARTIN & MARTIN! Thanks Greg, Dawn and the rest of the Martin & Martin family for making us so happy.

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.

Greg & everyone at M & M are stellar! My husband has bought me many beautiful pieces here...both of my sons' engagement and wedding rings...we have sent many teacher friends and others and NO ONE has ever been anything but completely satisfied with the quality, service and above all a sense that you are always treated with honesty and respect, no matter how much $$ you spend!

5
★★★★★

Greg & everyone at M & M are stellar! My husband has bought me many beautiful pieces here...both of my sons' engagement and wedding rings...we have sent many teacher friends and others and NO ONE has ever been anything but completely satisfied with the quality, service and above all a sense that you are always treated with honesty and respect, no matter how much $$ you spend!

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.

Service par excellence! Staff gracious, helpful & informed. Work done was exquisite. I was far from a $$$ customer just looking for minor repair but treated queenly! Definitely will be back & highly recommend them!

5
★★★★★

Service par excellence! Staff gracious, helpful & informed. Work done was exquisite. I was far from a $$$ customer just looking for minor repair but treated queenly! Definitely will be back & highly recommend them!

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.

Great service! Very accommodating and helpful. Courteous and very willing to help in every way possible. We've been doing business with them for about 5 years now, and would not consider going anywhere else! Thank you!

5
★★★★★

Great service! Very accommodating and helpful. Courteous and very willing to help in every way possible. We've been doing business with them for about 5 years now, and would not consider going anywhere else! Thank you!

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.

I was recommended to Greg Martin by a friend (Rocco P.) who insisted I needed to go see "his guy." So on a spur of a moment I called and asked for Greg Martin. Greg seemed very welcoming on the phone and informative. Well arriving at the store everyone seem so welcoming even though they all had customers. They had more setting that any huge jewelry I visited. In short what I would suggest to anyone shopping around for engagement ring like I was (or any jewelry) is go to as many stores large or small and get prices on what you looking for.... Then go visit Martin and Martin, only then will you see the quality and amazing customer service. I have approx 4 friends that are diamond shopping and I have already told them all go see "my guy" Greg and I'm sure they will... Thank you M&M you should see how gorgeous that ring looks on her hand!!

5
★★★★★

I was recommended to Greg Martin by a friend (Rocco P.) who insisted I needed to go see "his guy." So on a spur of a moment I called and asked for Greg Martin. Greg seemed very welcoming on the phone and informative. Well arriving at the store everyone seem so welcoming even though they all had customers. They had more setting that any huge jewelry I visited. In short what I would suggest to anyone shopping around for engagement ring like I was (or any jewelry) is go to as many stores large or small and get prices on what you looking for.... Then go visit Martin and Martin, only then will you see the quality and amazing customer service. I have approx 4 friends that are diamond shopping and I have already told them all go see "my guy" Greg and I'm sure they will... Thank you M&M you should see how gorgeous that ring looks on her hand!!

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I've purchased several items from Martin & Martin over the past 20 years and wouldn't even consider going anywhere else. John is EXCEPTIONAL and goes above and beyond to make sure we have the highest quality at the best price. Seriously....in this day and age of Internet shopping it's easy enough to compare prices and quality of stones. I've done my homework and have always come out with better quality and larger stones for a lower price. How can you beat that?

What adds value for anyone considering Martin & Martin is the customer service and knowing you can trust them to come up with a win/win. Thanks to all the folks at Martin & Martin (especially John) for creating a wonderful experience!

by Jeanie N.

5
★★★★★

I've purchased several items from Martin & Martin over the past 20 years and wouldn't even consider going anywhere else. John is EXCEPTIONAL and goes above and beyond to make sure we have the highest quality at the best price. Seriously....in this day and age of Internet shopping it's easy enough to compare prices and quality of stones. I've done my homework and have always come out with better quality and larger stones for a lower price. How can you beat that?

What adds value for anyone considering Martin & Martin is the customer service and knowing you can trust them to come up with a win/win. Thanks to all the folks at Martin & Martin (especially John) for creating a wonderful experience!

by Jeanie N.

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I went to Martin and Martin looking for a loose diamond for an engagement band that I already had. I was greeted by everyone as I stepped into the building. Marge helped me find EXACTLY what I was looking for at a great price. I asked if the diamond could be set that same day. To which she replied, "Sure, we're about to put some burgers on the grill. Want a beer while you wait?". Of course that sounded great! Where else can a regular guy get a burger and a couple beers while he is shopping for an engagement ring? This is certainly not what I was expecting, but couldn't of been happier.

Great deal, a burger, friendly staff, couple beers all while shopping for an engagement ring? Can't beat that if you are in the market.

After I proposed my fiance and I went back to M&M to get the ring sized (as I forgot about that). When we did, we noticed that a small diamond from the band (purchased elsewhere) had gone missing from the previous nights festivities. My fiance was a little worried that as the ring was shrunk to her finger size that additional diamonds from the band may pop out or become loose. At which point Mr Martin told her that it was no problem to size it correctly and fix any problems that may arise along the way as well as replace the small diamond that had already popped out. This put her at ease and made me feel good about the people I chose to do business with.

Long and short, great people, great prices, gorgeous jewelery and great customer service. Absolutely TOP NOTCH. Oh yeah, and burgers and beers.

5
★★★★★

I went to Martin and Martin looking for a loose diamond for an engagement band that I already had. I was greeted by everyone as I stepped into the building. Marge helped me find EXACTLY what I was looking for at a great price. I asked if the diamond could be set that same day. To which she replied, "Sure, we're about to put some burgers on the grill. Want a beer while you wait?". Of course that sounded great! Where else can a regular guy get a burger and a couple beers while he is shopping for an engagement ring? This is certainly not what I was expecting, but couldn't of been happier.

Great deal, a burger, friendly staff, couple beers all while shopping for an engagement ring? Can't beat that if you are in the market.

After I proposed my fiance and I went back to M&M to get the ring sized (as I forgot about that). When we did, we noticed that a small diamond from the band (purchased elsewhere) had gone missing from the previous nights festivities. My fiance was a little worried that as the ring was shrunk to her finger size that additional diamonds from the band may pop out or become loose. At which point Mr Martin told her that it was no problem to size it correctly and fix any problems that may arise along the way as well as replace the small diamond that had already popped out. This put her at ease and made me feel good about the people I chose to do business with.

Long and short, great people, great prices, gorgeous jewelery and great customer service. Absolutely TOP NOTCH. Oh yeah, and burgers and beers.

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Martin and Martin does not provide the 4c??s, they provide 5c??s: Clarity, Color, Cut, Carat and most of all Customer Service! From the moment I walked into the store I was treated like a life long customer. John, the GM, worked with me to find the perfect item I was looking for. I also had the pleasure of working with the owner, Greg, and all I can say about them is that there is no surprise as to why the company is so successful. Let me say that you would really be wasting your time by shopping around, trust me, I did it. If you were to ask anyone who knows me they would tell you that when I choose a place to put my trust in, it??s worth it, because I am one of the pickiest people ever. I did my research online and with several other jewelers in the area and no one came close to the customer service, price and value. What you will buy from Martin and Martin will far surpass anything you can get elsewhere. The prices are outstanding and the quality is like no other. The saying ??You get what you pay for? does not apply here, you get more than you pay for!! Skeptical person are you? Go to Martin and Martin and you will be amazed as to how much you agree with my opinion!

5
★★★★★

Martin and Martin does not provide the 4c??s, they provide 5c??s: Clarity, Color, Cut, Carat and most of all Customer Service! From the moment I walked into the store I was treated like a life long customer. John, the GM, worked with me to find the perfect item I was looking for. I also had the pleasure of working with the owner, Greg, and all I can say about them is that there is no surprise as to why the company is so successful. Let me say that you would really be wasting your time by shopping around, trust me, I did it. If you were to ask anyone who knows me they would tell you that when I choose a place to put my trust in, it??s worth it, because I am one of the pickiest people ever. I did my research online and with several other jewelers in the area and no one came close to the customer service, price and value. What you will buy from Martin and Martin will far surpass anything you can get elsewhere. The prices are outstanding and the quality is like no other. The saying ??You get what you pay for? does not apply here, you get more than you pay for!! Skeptical person are you? Go to Martin and Martin and you will be amazed as to how much you agree with my opinion!

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Words truly cannot describe the experience one has with Martin & Martin Jewelers! Superb! Exquisite! Class! Style! Beauty....these words not only describe the wonderful merchandise Martin & Martin has but also describes the people who work at Martin & Martin. The father, Greg and his son, Greg are two of the classiest and smartest men in the diamond business. John, Marge, Dawn and Mary are all a part of what makes Martin & Martin the BEST jeweler in the Chicago area. Their kindness and true passion for what they do is contagious! I drive from downtown Chicago out to Oak Lawn because there is no one more I trust. I have sent several of my friends/family to Martin & Martin and everyone raves about their experience and continue to go back. Greg and his crew are like one big family and they make the customers feel right at home. It will be your loss should you opt to go to some place other than Martin & Martin. There trulty is no place like it!! THANK YOU, Martin & Martin.

5
★★★★★

Words truly cannot describe the experience one has with Martin & Martin Jewelers! Superb! Exquisite! Class! Style! Beauty....these words not only describe the wonderful merchandise Martin & Martin has but also describes the people who work at Martin & Martin. The father, Greg and his son, Greg are two of the classiest and smartest men in the diamond business. John, Marge, Dawn and Mary are all a part of what makes Martin & Martin the BEST jeweler in the Chicago area. Their kindness and true passion for what they do is contagious! I drive from downtown Chicago out to Oak Lawn because there is no one more I trust. I have sent several of my friends/family to Martin & Martin and everyone raves about their experience and continue to go back. Greg and his crew are like one big family and they make the customers feel right at home. It will be your loss should you opt to go to some place other than Martin & Martin. There trulty is no place like it!! THANK YOU, Martin & Martin.

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My engagement ring was purchased at Martin & Martin and the ring was beautiful. I was very happy with it even though one of the diamonds popped out of it the night my finance gave it to me! But I still recommended it to my cousin who was in the market for wedding bands. She went in and said that the staff was incredibly rude to her and she left very upset. I couldn't believe this because they had been so nice to me!

But then I went back months later to purchase a wedding band and I realized what my cousin was talking about. I walked in and when asked to have my ring cleaned and the diamonds tightened, was told it would cost me money and that it would take a few days. I said I could not leave it there because I was looking to buy a matching wedding band. Then all of a sudden when the saleswoman heard I was interested in buying something, she went into the back and said they could clean and fix the ring for me right away. I chose not to purchase anything after that.

My mother had a ring made for her there. They called her when it was "ready" and when she got there it was not. They said to come back in an hour. She did and then still had to wait another hour and half before she could leave with her ring!

On top of that, when she went to get the ring appraised, they told her it was only worth $3,500. She questioned it and they checked again and verified it. She went to three other jewelers who all appraised it at $15,000. Apparently they have NO IDEA what they are talking about at Martin & Martin. Keep in mind that this is a ring THEY MADE THERE!

Basically, unless you're on a first name basis with someone who works there, they treat you like crap. I would not recommend this place to ANYONE, even someone I didn't like. Their work is shoddy, they have horrible customer service, and try to screw people out of money by giving false appraisals. Don't go there unless you like being treated like dirt....I know I don't. I, nor anyone else in my family, will ever purchase something from there again.

1
★☆☆☆☆

My engagement ring was purchased at Martin & Martin and the ring was beautiful. I was very happy with it even though one of the diamonds popped out of it the night my finance gave it to me! But I still recommended it to my cousin who was in the market for wedding bands. She went in and said that the staff was incredibly rude to her and she left very upset. I couldn't believe this because they had been so nice to me!

But then I went back months later to purchase a wedding band and I realized what my cousin was talking about. I walked in and when asked to have my ring cleaned and the diamonds tightened, was told it would cost me money and that it would take a few days. I said I could not leave it there because I was looking to buy a matching wedding band. Then all of a sudden when the saleswoman heard I was interested in buying something, she went into the back and said they could clean and fix the ring for me right away. I chose not to purchase anything after that.

My mother had a ring made for her there. They called her when it was "ready" and when she got there it was not. They said to come back in an hour. She did and then still had to wait another hour and half before she could leave with her ring!

On top of that, when she went to get the ring appraised, they told her it was only worth $3,500. She questioned it and they checked again and verified it. She went to three other jewelers who all appraised it at $15,000. Apparently they have NO IDEA what they are talking about at Martin & Martin. Keep in mind that this is a ring THEY MADE THERE!

Basically, unless you're on a first name basis with someone who works there, they treat you like crap. I would not recommend this place to ANYONE, even someone I didn't like. Their work is shoddy, they have horrible customer service, and try to screw people out of money by giving false appraisals. Don't go there unless you like being treated like dirt....I know I don't. I, nor anyone else in my family, will ever purchase something from there again.

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1 out of 2 people found this review helpful.

Business Response:

Response... This is owner, Greg Martin, and I am unaware of the occurrences that you are speaking of. However if you would like to get to the bottom of this, I know I certainly would, please call me personally at (708) 423-0200. Thank you.
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I've shopped with Martin and Martin before, and that experience was wonderful, but this time I can't put into words to express how I feel, but I'll try.
Greg Sr, Greg Jr, John, Dawn, Marge, and Mary; are the best at what they do, every time I've come there I was greeted warmly, and attended to quickly.

They take the time for you to understand the business of diamonds. Dawn, has been like my personal shopper, helping me pick out my wedding band and my fiance's band and even pieces my fiance' managed to surprise me with. They are all wonderful.

You can't go wrong coming here, they offer the finest diamonds at the best prices. It doesn't matter if you're on a budget or have money to burn, there is something beautiful and unique for everyone.
We're getting married on May 3, 2009 and I know that without a doubt that our jewelry will be just as stunning as we will be.

Thanks to everyone at Martin and Martin, but especially Dawn for all the help you've given. You are all the best!

5
★★★★★

I've shopped with Martin and Martin before, and that experience was wonderful, but this time I can't put into words to express how I feel, but I'll try.
Greg Sr, Greg Jr, John, Dawn, Marge, and Mary; are the best at what they do, every time I've come there I was greeted warmly, and attended to quickly.

They take the time for you to understand the business of diamonds. Dawn, has been like my personal shopper, helping me pick out my wedding band and my fiance's band and even pieces my fiance' managed to surprise me with. They are all wonderful.

You can't go wrong coming here, they offer the finest diamonds at the best prices. It doesn't matter if you're on a budget or have money to burn, there is something beautiful and unique for everyone.
We're getting married on May 3, 2009 and I know that without a doubt that our jewelry will be just as stunning as we will be.

Thanks to everyone at Martin and Martin, but especially Dawn for all the help you've given. You are all the best!

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I want to thank Martin and Martin. Your salesperson John was excellent. He knew his product, was very professional and took his time waiting on me. He went above and beyond your competition. I will definately shop at Martin and Martin Jewelers in the futre. Please send my thanks to John. He is a Top Notch salesperson with much class and has a great personality.

5
★★★★★

I want to thank Martin and Martin. Your salesperson John was excellent. He knew his product, was very professional and took his time waiting on me. He went above and beyond your competition. I will definately shop at Martin and Martin Jewelers in the futre. Please send my thanks to John. He is a Top Notch salesperson with much class and has a great personality.

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I have always gotten my jewelry from this store, and not once have I been disappointed with the service or quality of the products I bought. The staff is very courteous, helpfull, and knowledgeable. Recently I went in to buy a watch, and Greg Martin was in front. I have seen him before but never dealt with him. He was fabulous. He explained the differences in the manufacturers, he worked with the budget I had and took his time to find me something I really liked. We ended up finding a Tag Heuer within my price range and that would be functional and practical in my everyday life. I recommend this jeweler to anybody. They have the best prices around and they really help to listen and try to get you what you want.

5
★★★★★

I have always gotten my jewelry from this store, and not once have I been disappointed with the service or quality of the products I bought. The staff is very courteous, helpfull, and knowledgeable. Recently I went in to buy a watch, and Greg Martin was in front. I have seen him before but never dealt with him. He was fabulous. He explained the differences in the manufacturers, he worked with the budget I had and took his time to find me something I really liked. We ended up finding a Tag Heuer within my price range and that would be functional and practical in my everyday life. I recommend this jeweler to anybody. They have the best prices around and they really help to listen and try to get you what you want.

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My sister and brother-in-law went to Martin & Martin on my recommendation. We had gone there for our engagement/wedding ring and other jewerly over the years. The person they worked with was not cordial and never called them back. Needless to say they purchased an anniversary ring in another jeweler recommended by another friend. Not sure I will go back. Our 20th anniversary is next year.

2
★★☆☆☆

My sister and brother-in-law went to Martin & Martin on my recommendation. We had gone there for our engagement/wedding ring and other jewerly over the years. The person they worked with was not cordial and never called them back. Needless to say they purchased an anniversary ring in another jeweler recommended by another friend. Not sure I will go back. Our 20th anniversary is next year.

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0 out of 1 people found this review helpful.

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I would highly recommend this jeweler. I received an engagement ring that was difficult to find a ready made wedding band for it. My husband and I walked into the store and ended up working with one of the gentleman. Together with our input not only did the he design a wedding band but earrings and necklace. They did this with diamonds I already had.On top of it, the price for all the pieces were very reasonable. I would not go to any other jeweler. They are excellent!

5
★★★★★

I would highly recommend this jeweler. I received an engagement ring that was difficult to find a ready made wedding band for it. My husband and I walked into the store and ended up working with one of the gentleman. Together with our input not only did the he design a wedding band but earrings and necklace. They did this with diamonds I already had.On top of it, the price for all the pieces were very reasonable. I would not go to any other jeweler. They are excellent!

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My husband went to Martin and Martin 10 years ago to purchase my wedding ring. He met Marge. Marge was so patient in helping him find something I would like. Marge gives each customer a level of service you don't often hear about. He recently called Marge to assist him in finding a 10 year anniversary ring. After 10 years she still has that same kind spirit. The staff at Martin and Martin are outstanding. They are the real jewels. You don't look at them as jewelers but good friends that you must go see. Keep providing outstanding customer service and we will keep coming back.

5
★★★★★

My husband went to Martin and Martin 10 years ago to purchase my wedding ring. He met Marge. Marge was so patient in helping him find something I would like. Marge gives each customer a level of service you don't often hear about. He recently called Marge to assist him in finding a 10 year anniversary ring. After 10 years she still has that same kind spirit. The staff at Martin and Martin are outstanding. They are the real jewels. You don't look at them as jewelers but good friends that you must go see. Keep providing outstanding customer service and we will keep coming back.

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I have purchased diamond earrings, a TAG watch, and a diamond ring from Martin and Martin. The sales people always took their time to find just what I wanted within my specific price range. They are trustworthy and very helpful, without pressuring their customers. They have an excellent rating with the Better Business Bureau as well - unlike another jeweler in the area.

5
★★★★★

I have purchased diamond earrings, a TAG watch, and a diamond ring from Martin and Martin. The sales people always took their time to find just what I wanted within my specific price range. They are trustworthy and very helpful, without pressuring their customers. They have an excellent rating with the Better Business Bureau as well - unlike another jeweler in the area.

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Me and my husband searched high and low to find a wedding band to fit my engagement ring but couldn't find what I wanted anywhere. We walked into Martin & Martin and were helped by the nicest woman. She helped me take my ideas and custom make a wedding band that turned out to be absolutely stunning. They do all their work on site and will even work on your jewelry while you wait in the store. They also let my husband pay in payments so it was easier on him. Martin & Martin is affordable, high quality, professional & trustworthy.

Update:
I went to purchase other items for our anniversary and one of the gentlemen there was very rude to me. I had experienced this rude behavior from the same gentleman previously, but worked with a different lady who was great. I don't know why this person, who I think may be the owners son, has to be continually rude with me. I figured once I had spent thousands of dollars with them I would get a different response, but apparently he could care less.

3
★★★☆☆

Me and my husband searched high and low to find a wedding band to fit my engagement ring but couldn't find what I wanted anywhere. We walked into Martin & Martin and were helped by the nicest woman. She helped me take my ideas and custom make a wedding band that turned out to be absolutely stunning. They do all their work on site and will even work on your jewelry while you wait in the store. They also let my husband pay in payments so it was easier on him. Martin & Martin is affordable, high quality, professional & trustworthy.

Update:
I went to purchase other items for our anniversary and one of the gentlemen there was very rude to me. I had experienced this rude behavior from the same gentleman previously, but worked with a different lady who was great. I don't know why this person, who I think may be the owners son, has to be continually rude with me. I figured once I had spent thousands of dollars with them I would get a different response, but apparently he could care less.

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Business Response:

Let us rectify the situation We are not in business to offend our customers. Please let us know how we can rectify this situation. We value each and every one of our customers with the utmost respect, for we understand that without them we would not and could not exist.
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My husband and I will not shop anywhere else for jewelry. My engagement ring and wedding bands were purchased from this store 10 years ago. The quality and price are amazing. The employees do not rush you and they treat all customers equally with no huge pressure to purchase. We have purchased birthday gifts throughout the years and plan on getting a 10 year anniversary band there soon. You can not go wrong with this place!!!!

5
★★★★★

My husband and I will not shop anywhere else for jewelry. My engagement ring and wedding bands were purchased from this store 10 years ago. The quality and price are amazing. The employees do not rush you and they treat all customers equally with no huge pressure to purchase. We have purchased birthday gifts throughout the years and plan on getting a 10 year anniversary band there soon. You can not go wrong with this place!!!!

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I've trusted Martin & Martin with my jewelry needs since getting engaged a decade ago. Their prices were fair and my rings appraised for a great deal more than we paid. The quality of their product and workmanship is outstanding. Their designers created a one-of-a-kind ring that was exactly what I wanted. I've had cleanings and repairs done, and they were excellent as well. In my opinion they are far superior to the jewelers you may find in the mall.

5
★★★★★

I've trusted Martin & Martin with my jewelry needs since getting engaged a decade ago. Their prices were fair and my rings appraised for a great deal more than we paid. The quality of their product and workmanship is outstanding. Their designers created a one-of-a-kind ring that was exactly what I wanted. I've had cleanings and repairs done, and they were excellent as well. In my opinion they are far superior to the jewelers you may find in the mall.

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My husband bought my engagement ring at this family owned business. He was very undecided arriving at the store, but Marge spent over 4 hours with him picking out the perfect ring. We have returned to purchase our wedding bands at this store, as well. They have financing available, as well.

5
★★★★★

My husband bought my engagement ring at this family owned business. He was very undecided arriving at the store, but Marge spent over 4 hours with him picking out the perfect ring. We have returned to purchase our wedding bands at this store, as well. They have financing available, as well.

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Message from Martin & Martin Jewelers

At Martin & Martin, our clients know that when they shop with us they are guaranteed four main things: a superior product, a great price, a knowledgeable and friendly staff, and the foremost service the industry has to offer. Having a full shop on premise allows us to better serve our clientele, as we are able to perform any and all necessary work, often times while you wait. Being that we are a family run operation, our small, knowledgeable staff understands the importance of personal service. At the same time, we are large enough that we do business all over the world in order to bring you the most competitive prices, the latest fashions and the best quality. Every diamond that we sell is hand selected from thousands of carats to ensure that the finest "makes" are chosen and then passed on to our customers.

More about Martin & Martin Jewelers

Services: Jewelry Repair, Appraisals, Watch Repair, Remounts, Insurance Replacements, Engagement Rings, Engraving, CAD & Custom Designs. Products: G.I.A. & E.G.L. certified diamonds, Tag Heuer, Raymond Weil, Officina Del Tempo, Gucci, Simon G, Diana, Artcarved, & Triton rings.

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