Kids' Smile Ctr

★★★★☆
  • 3600 Communications Pkwy

    Plano, TX 75093

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  • 972-378-0404

About Kids' Smile Ctr

3.6 15
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I'm shocked to see low scores. My son is absolutely terrified of dentists and is almost impossible to control. Both times, they have been helpful and patient when working with him. He is already so much better since they haven't "hurt" him and they take the time to talk with him and explain what they are going to do.

I'm with the other person on here... the bad reviews look to be very, very suspicious!

5
★★★★★

I'm shocked to see low scores. My son is absolutely terrified of dentists and is almost impossible to control. Both times, they have been helpful and patient when working with him. He is already so much better since they haven't "hurt" him and they take the time to talk with him and explain what they are going to do.

I'm with the other person on here... the bad reviews look to be very, very suspicious!

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My son has very high anxiety when it comes to the dentist. The staff and Dr. Hill are always extremely patient and kind with him. They even try to let him "help" so that he feels like he is in control of what is happening. Dr. Hill always answeres all of our questions and addresses any of our concerns. She always makes us feel comfortable with putting our son in her care. I would highly recomend her if you are looking for a pediatric dentist, she is truly on of the best.

4
★★★★☆

My son has very high anxiety when it comes to the dentist. The staff and Dr. Hill are always extremely patient and kind with him. They even try to let him "help" so that he feels like he is in control of what is happening. Dr. Hill always answeres all of our questions and addresses any of our concerns. She always makes us feel comfortable with putting our son in her care. I would highly recomend her if you are looking for a pediatric dentist, she is truly on of the best.

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We have been very happy with Dr Hill and her staff. My children don't mind at all going to the dentist. Has anyone noticed that the two very bad reviews from two seperate people include some of the exact wording as if one person wrote both reviews or if two people collaborated on what they were going to say or they had some sort of a form letter that they tweaked a bit to seem their own. I would be very suspicious of these two bad reviews. Yes, there is usually a long wait especially if your appt is in the afternoon. Try making an early to mid morning appt if your time is so valuable. I would rather Dr Hill and her staff take the time to give individual attention to each patient rather than trying to get them out of the chair as quickly as possible like an assembly line. Food for thought

5
★★★★★

We have been very happy with Dr Hill and her staff. My children don't mind at all going to the dentist. Has anyone noticed that the two very bad reviews from two seperate people include some of the exact wording as if one person wrote both reviews or if two people collaborated on what they were going to say or they had some sort of a form letter that they tweaked a bit to seem their own. I would be very suspicious of these two bad reviews. Yes, there is usually a long wait especially if your appt is in the afternoon. Try making an early to mid morning appt if your time is so valuable. I would rather Dr Hill and her staff take the time to give individual attention to each patient rather than trying to get them out of the chair as quickly as possible like an assembly line. Food for thought

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I have taken my sons to Dr. Hill for 8+ years-since my older son was 18 months old and had a dental injury. My boys love her and love going to the dentist, even though they don't always like the necessary treatments. Dr. Hill and her staff always accommodate my kids' moods respectfully and with pediatric focused skill. They know us by name and by sight and treat us like family. We are not the exception. Dr. Hill is also one of the few pediatric dentists who accept Medicaid for payment. Most others do not and therefore limit their clientele in the interest of increased revenue. Dr. Hill doesn't turn people away because of poor/no dental coverage. She is truly patient and mission minded. Sometimes we have experienced long waits in the office due to dental emergencies or difficult children or difficult cases. I don't mind, knowing that I have the option to reschedule. I am also assured that my children will receive the same attention at the times they may need it. You always have the ability to call before coming to an appointment to see if everything is on schedule. Saves time and frustration for all involved. I recommend this practice without reservation.

5
★★★★★

I have taken my sons to Dr. Hill for 8+ years-since my older son was 18 months old and had a dental injury. My boys love her and love going to the dentist, even though they don't always like the necessary treatments. Dr. Hill and her staff always accommodate my kids' moods respectfully and with pediatric focused skill. They know us by name and by sight and treat us like family. We are not the exception. Dr. Hill is also one of the few pediatric dentists who accept Medicaid for payment. Most others do not and therefore limit their clientele in the interest of increased revenue. Dr. Hill doesn't turn people away because of poor/no dental coverage. She is truly patient and mission minded. Sometimes we have experienced long waits in the office due to dental emergencies or difficult children or difficult cases. I don't mind, knowing that I have the option to reschedule. I am also assured that my children will receive the same attention at the times they may need it. You always have the ability to call before coming to an appointment to see if everything is on schedule. Saves time and frustration for all involved. I recommend this practice without reservation.

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We just returned home from my 8 yr. old son's first visit with Dr. Hill to have a tooth filled. The experience was traumatic and did not go well. They reduced the amount of gas which caused him to feel everything, instead of waiting for the new flow of gas to take effect, they proceded - only to cause my son to react negatively - hyperventalating, crying, etc. The only comment I heard was from Dr. Hill saying "Oh my, I haven't even touched you yet!" Not the soothing bedside manners I would expect for someone who prides herself as a kids specialist. While the staff was wonderful in helping soothe my son and truly seemed concerned - I walked away never wanting to ever go back.

2
★★☆☆☆

We just returned home from my 8 yr. old son's first visit with Dr. Hill to have a tooth filled. The experience was traumatic and did not go well. They reduced the amount of gas which caused him to feel everything, instead of waiting for the new flow of gas to take effect, they proceded - only to cause my son to react negatively - hyperventalating, crying, etc. The only comment I heard was from Dr. Hill saying "Oh my, I haven't even touched you yet!" Not the soothing bedside manners I would expect for someone who prides herself as a kids specialist. While the staff was wonderful in helping soothe my son and truly seemed concerned - I walked away never wanting to ever go back.

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My son has been going to Dr. Hill for 12 years, and we love her and her staff. Their always very nice and understanding. Keep up the good work Kid's Smile Center.

Anita & Lorenzo

5
★★★★★

My son has been going to Dr. Hill for 12 years, and we love her and her staff. Their always very nice and understanding. Keep up the good work Kid's Smile Center.

Anita & Lorenzo

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My son is a patient and we love Dr. Hill and her staff. I've always been impressed with the amount of time they take to with him both during his cleanings and his time with Dr. Hill. We moved out of the area and still drive back to Plano to see Dr. Hill.

4
★★★★☆

My son is a patient and we love Dr. Hill and her staff. I've always been impressed with the amount of time they take to with him both during his cleanings and his time with Dr. Hill. We moved out of the area and still drive back to Plano to see Dr. Hill.

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I love the staff as well as Dr. Hill. She does great work! Just thought I should shed some light on the BAD reviews. Basically it is their opinion and perception of their visit. If you are needy and high maintenance then waiting at "ANY" office will be a problem for you! Dr. Hill is a very good at what she does! As well as her hygienist. I appreciate the time Dr. Hill takes with each patient. For some patients the visit may be longer than expected but their is alot to consider. You always want the first visit to the dentist to be as comfortable as possible for the child and sometimes even the parents need time. This causes less anxiety at the next visit! But above all Dr. Hill isn't GOD she is truely HUMAN! So if she goes over on time what is the harm? If it was your child would you want to be rushed in and out? Its not a drive thru restaurant where your service is quick but sometimes not as efficient. She is a DENTIST! As for Dr. Hill being a FRAUD those are serious charges! Im more than sure it was a mix up with billing and there we go again DR. Hill is HUMAN! As well as her staff! On top of that people now adays dont bother reading their plan benefits & provisions! Insurance is put on this earth to take your premium in hoping that you wont need to use it but if you do its there to use. Insurance companies play games with your dental office providers because they dont want to pay on the claims. The only way to conquer your insurance is to become one with your dental office and fight together and not against each other!!! FOOD FOR THOUGHT!

5
★★★★★

I love the staff as well as Dr. Hill. She does great work! Just thought I should shed some light on the BAD reviews. Basically it is their opinion and perception of their visit. If you are needy and high maintenance then waiting at "ANY" office will be a problem for you! Dr. Hill is a very good at what she does! As well as her hygienist. I appreciate the time Dr. Hill takes with each patient. For some patients the visit may be longer than expected but their is alot to consider. You always want the first visit to the dentist to be as comfortable as possible for the child and sometimes even the parents need time. This causes less anxiety at the next visit! But above all Dr. Hill isn't GOD she is truely HUMAN! So if she goes over on time what is the harm? If it was your child would you want to be rushed in and out? Its not a drive thru restaurant where your service is quick but sometimes not as efficient. She is a DENTIST! As for Dr. Hill being a FRAUD those are serious charges! Im more than sure it was a mix up with billing and there we go again DR. Hill is HUMAN! As well as her staff! On top of that people now adays dont bother reading their plan benefits & provisions! Insurance is put on this earth to take your premium in hoping that you wont need to use it but if you do its there to use. Insurance companies play games with your dental office providers because they dont want to pay on the claims. The only way to conquer your insurance is to become one with your dental office and fight together and not against each other!!! FOOD FOR THOUGHT!

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I have took my daughter to Dr Hills office twice for cleaning. Both time we were there for 3 - 4 hours!!!! just to get her teeth cleaned and checked out. The office is always too busy, and Dr Hill likes to write a long novel (patient's record) after seeing each patients. Her stuff are very nice but I don't appreciate the inefficient ways of handling patients there. As matter of face, we were sent home due to the long wait last time! I wouldn't not recommend this dentist to anyone.

1
★☆☆☆☆

I have took my daughter to Dr Hills office twice for cleaning. Both time we were there for 3 - 4 hours!!!! just to get her teeth cleaned and checked out. The office is always too busy, and Dr Hill likes to write a long novel (patient's record) after seeing each patients. Her stuff are very nice but I don't appreciate the inefficient ways of handling patients there. As matter of face, we were sent home due to the long wait last time! I wouldn't not recommend this dentist to anyone.

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I have been taking my nieces to Dr. Hill for over two years and the experience has been nothing but tremendous both for them and me. Dr. Hill and her staff are very professional and her work impeccable.

Kudos to them for a job well done!

Cheryl Mitchell
Aunt of Jasmyne and Jade Thomas

5
★★★★★

I have been taking my nieces to Dr. Hill for over two years and the experience has been nothing but tremendous both for them and me. Dr. Hill and her staff are very professional and her work impeccable.

Kudos to them for a job well done!

Cheryl Mitchell
Aunt of Jasmyne and Jade Thomas

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I started taking my nieces and nephew to see Dr. Sharon Hill over the summer of 2006, first dental appointment for all of them. The office was very clean and VERY kid friendly. Dr. Hill and her staff were very patient and very pleasant. It was a great experience for all of us. I drive all the way from Mesquite to see her. I won't take them to see anyone else!

5
★★★★★

I started taking my nieces and nephew to see Dr. Sharon Hill over the summer of 2006, first dental appointment for all of them. The office was very clean and VERY kid friendly. Dr. Hill and her staff were very patient and very pleasant. It was a great experience for all of us. I drive all the way from Mesquite to see her. I won't take them to see anyone else!

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Beware of the pediatric dental office of Dr. Sharon Hill. She is money hungry and will go to whatever means necessary to get money out of her patient's families and/or the insurance companies. She has trained her staff to give "not so good"
reports to the families in order to have more dental work performed, up to and including day surgery procedures; which means more money out of our pocket and from the insurance companies. My child went to this office for two years ONLY because she was listed with our insurance company and close to our home. I've since learned sometimes you have to go the extra mile to get better service, especially for our children. I moved my child to a pediatric dentist located in Frisco and will NEVER return to Dr. Hill's office, even if for an emergency.

1
★☆☆☆☆

Beware of the pediatric dental office of Dr. Sharon Hill. She is money hungry and will go to whatever means necessary to get money out of her patient's families and/or the insurance companies. She has trained her staff to give "not so good"
reports to the families in order to have more dental work performed, up to and including day surgery procedures; which means more money out of our pocket and from the insurance companies. My child went to this office for two years ONLY because she was listed with our insurance company and close to our home. I've since learned sometimes you have to go the extra mile to get better service, especially for our children. I moved my child to a pediatric dentist located in Frisco and will NEVER return to Dr. Hill's office, even if for an emergency.

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0 out of 1 people found this review helpful.

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We have had the worst experience there with Dr Hill and her staff. The staff along with the dentist are totally unprofessional. First off, it is almost impossible to speak to anyone unless you are making an appt. Last year in March they charged us twice for my daughters cleaning .I noticed that when I went for her second cleaning at some other dr and the insurance comany refused to pay for it,since they cover only 2 cleanings in a year.I had my insurance company notify them about the error and the dental office informed me that they realized they had made a mistake and that all the information was given to the dentist so that she could approve the refund and they could get a check out to the insurance company. This was back in December 2005,!! I have yet to get my money and the office nurse keeps telling they have forwarded the info to the accounts office.But as of today the insurance comany has still not recived the refund back .I have also filed complaint with the better business bureau. But looks like the Dr doesnt care of her reputation.
Would not recommend to anyone.

1
★☆☆☆☆

We have had the worst experience there with Dr Hill and her staff. The staff along with the dentist are totally unprofessional. First off, it is almost impossible to speak to anyone unless you are making an appt. Last year in March they charged us twice for my daughters cleaning .I noticed that when I went for her second cleaning at some other dr and the insurance comany refused to pay for it,since they cover only 2 cleanings in a year.I had my insurance company notify them about the error and the dental office informed me that they realized they had made a mistake and that all the information was given to the dentist so that she could approve the refund and they could get a check out to the insurance company. This was back in December 2005,!! I have yet to get my money and the office nurse keeps telling they have forwarded the info to the accounts office.But as of today the insurance comany has still not recived the refund back .I have also filed complaint with the better business bureau. But looks like the Dr doesnt care of her reputation.
Would not recommend to anyone.

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0 out of 1 people found this review helpful.

.

My 3 year old grandson had a great experience at Dr Hill's office. He was treated with patience, care and he actually gets excited about going to the dentist now. I found the staff to be very helpful and professional. He needed surgery to remove a broken tooth and Dr Hill did a great job! He recovered quickly and was left with a very nice experience. I would recommend them to anyone with a small child! I drive across 2 towns to reach them and it's worth it!

PROS: Clean, Colorful environment for kids! Pleasant staff and Dentist.
CONS:

5
★★★★★

My 3 year old grandson had a great experience at Dr Hill's office. He was treated with patience, care and he actually gets excited about going to the dentist now. I found the staff to be very helpful and professional. He needed surgery to remove a broken tooth and Dr Hill did a great job! He recovered quickly and was left with a very nice experience. I would recommend them to anyone with a small child! I drive across 2 towns to reach them and it's worth it!

PROS: Clean, Colorful environment for kids! Pleasant staff and Dentist.
CONS:

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Beware of this pediatric dentist..The Kid's Smile Center in Plano, the dentist is Dr. Sharon Hill. We have had the worst experience there...I chose it because it was one of the few pediatric dentists on our insurance list. Big Mistake! The staff along with the dentist are totally unprofessional. First off, it is almost impossible to speak to anyone unless you are making an appt. Back in July they overcharged me (they had the wrong insurance fee schedule). I noticed when I got my explanation of benefits from my insurance company. I had my insurance company notify them about the error and the dental office informed me that they realized they had made a mistake and that all the infromation was given to the dentist so that she could approve the refund and they could get a check out to me. This was back on August 4th!! I have yet to get my money and have left numerous messages for the dentist to call me and she has not once returned my calls. As of today my insurance has filed a compaint with them.
I wonder how many other people with the same insurance have been overcharged...and may not even know it. I would warn everyone to stay clear of this dental office.

1
★☆☆☆☆

Beware of this pediatric dentist..The Kid's Smile Center in Plano, the dentist is Dr. Sharon Hill. We have had the worst experience there...I chose it because it was one of the few pediatric dentists on our insurance list. Big Mistake! The staff along with the dentist are totally unprofessional. First off, it is almost impossible to speak to anyone unless you are making an appt. Back in July they overcharged me (they had the wrong insurance fee schedule). I noticed when I got my explanation of benefits from my insurance company. I had my insurance company notify them about the error and the dental office informed me that they realized they had made a mistake and that all the infromation was given to the dentist so that she could approve the refund and they could get a check out to me. This was back on August 4th!! I have yet to get my money and have left numerous messages for the dentist to call me and she has not once returned my calls. As of today my insurance has filed a compaint with them.
I wonder how many other people with the same insurance have been overcharged...and may not even know it. I would warn everyone to stay clear of this dental office.

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1 out of 2 people found this review helpful.

 

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