Urban CableWorks

★★☆☆☆

About Urban CableWorks

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  • Electricians

Home Construction & Remodeling

Home Construction & Remodeling
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I moved to Philly and signed up with urban Cable Works for cable tv and internet (internet in conjunction with Road Runner High Speed). From the minute the cable was installed, the cable television worked great and I haven't had problems with it. The cable internet is another story. It never ever worked, not even once and whenc alling customer service, we waited on hold, sometimes for more than a half and hour and we kept getting the runaround about why it wasn't working. After three weeks and no internet, we got rid of them. It is bad when a company can't fix their own problem.

Now, when calling customer service about cable tv, the wait is sometimes long and tedious. Sometimes we are on hold for 15 minutes to a half an hour.

The thing I like best about them is they have a time gurantee. If they do not show up on time to do service, you get a $20 credit. So far, they have been late each time and I have always gotten my credit without asking. Since no other cable company services the "urban area", I have no choice but to have them and it is nice to be compensated without asking when they are late.

2
★★☆☆☆

I moved to Philly and signed up with urban Cable Works for cable tv and internet (internet in conjunction with Road Runner High Speed). From the minute the cable was installed, the cable television worked great and I haven't had problems with it. The cable internet is another story. It never ever worked, not even once and whenc alling customer service, we waited on hold, sometimes for more than a half and hour and we kept getting the runaround about why it wasn't working. After three weeks and no internet, we got rid of them. It is bad when a company can't fix their own problem.

Now, when calling customer service about cable tv, the wait is sometimes long and tedious. Sometimes we are on hold for 15 minutes to a half an hour.

The thing I like best about them is they have a time gurantee. If they do not show up on time to do service, you get a $20 credit. So far, they have been late each time and I have always gotten my credit without asking. Since no other cable company services the "urban area", I have no choice but to have them and it is nice to be compensated without asking when they are late.

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