Joann Fabrics

★★★☆☆

About Joann Fabrics

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  • Fabric, Quilting & Needlework
  • Fabric Stores

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Jo-Ann Fabrics and Crafts

17501 Southcenter Pkwy 100 Tukwila, WA

3.0909 11
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Hands down one of the rudest, most unhelpful experiences I've had in a long time. I asked 4 people for assistance, but received either rude or incorrect answers. I waited over 30 minutes in line, while ONE person checked out over 25 people in line. When the cashier asked if I had found everything, and I told her NO, she actually kind of laughed. Plus, the other cashier, who after 30 minutes finally came to the front, said she'd had no idea they were alone up front, when I watched people CALL from line to speak to the manager to tell them we'd been waiting in line over a half hour. SO unprofessional...I will be telling everyone I know to avoid this place.

1
★☆☆☆☆

Hands down one of the rudest, most unhelpful experiences I've had in a long time. I asked 4 people for assistance, but received either rude or incorrect answers. I waited over 30 minutes in line, while ONE person checked out over 25 people in line. When the cashier asked if I had found everything, and I told her NO, she actually kind of laughed. Plus, the other cashier, who after 30 minutes finally came to the front, said she'd had no idea they were alone up front, when I watched people CALL from line to speak to the manager to tell them we'd been waiting in line over a half hour. SO unprofessional...I will be telling everyone I know to avoid this place.

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I am in no way shape or form a crafty person, I am a chef; that said, when I leave JoAnn's in Kent, I feel that I have an IQ of 60. Why? Because of the staff. They are very short tempered and irrated with my lack of knowledge with fabrics and even the isles of where I may find things I need. ( I go to JoAnn's for my childrens projects).
I always feel depressed and hate going to the store. Unfortunately, this is the only craft store near me. Please, Managers, read these comments and do something about it.
Thanks

1
★☆☆☆☆

I am in no way shape or form a crafty person, I am a chef; that said, when I leave JoAnn's in Kent, I feel that I have an IQ of 60. Why? Because of the staff. They are very short tempered and irrated with my lack of knowledge with fabrics and even the isles of where I may find things I need. ( I go to JoAnn's for my childrens projects).
I always feel depressed and hate going to the store. Unfortunately, this is the only craft store near me. Please, Managers, read these comments and do something about it.
Thanks

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.

I have gone to the Kent Joann Fabric store a number of times and each time come away disappointed. They either don't have enough stock, or they don't have enough cashiers. I went today as I hadn't been in a while; I picked out a couple of items and went to check out. There were 12 people in line, with only 1 cashier. I put my basket aside and walked out. I will drive to the Southcenter store from now on. When I spoke with the manager I was told they simply don't have enough cashiers. I'll take my business elsewhere.

1
★☆☆☆☆

I have gone to the Kent Joann Fabric store a number of times and each time come away disappointed. They either don't have enough stock, or they don't have enough cashiers. I went today as I hadn't been in a while; I picked out a couple of items and went to check out. There were 12 people in line, with only 1 cashier. I put my basket aside and walked out. I will drive to the Southcenter store from now on. When I spoke with the manager I was told they simply don't have enough cashiers. I'll take my business elsewhere.

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I can think of one instance at the Kent JoAnn Fabrics where an employee was very short tempered, instead of customer service oriented with a person of middle eastern descent. It wasn't rude enough for me to say something but rude enough to be noticeable. I don't think this reflects the whole store, I think it was this one young white employee. I don't think she's particularly nice to anyone though I have seen her friendly with some. I suspected she was prejudiced. I have seen diverse people in this store treated nicely. So to say the Kent store is prejudiced is unfair. The actions of a few should not affect the whole. The Kent store is not all that friendly but I don't go there to make friends..

3
★★★☆☆

I can think of one instance at the Kent JoAnn Fabrics where an employee was very short tempered, instead of customer service oriented with a person of middle eastern descent. It wasn't rude enough for me to say something but rude enough to be noticeable. I don't think this reflects the whole store, I think it was this one young white employee. I don't think she's particularly nice to anyone though I have seen her friendly with some. I suspected she was prejudiced. I have seen diverse people in this store treated nicely. So to say the Kent store is prejudiced is unfair. The actions of a few should not affect the whole. The Kent store is not all that friendly but I don't go there to make friends..

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I live in Manteca, CA. We have not had a craft store in our
area for many years. With Joann Fabrics coming to town
we are so thrilled. And it is so complete, and such a big
store. I have been there 3 times recently, and have seen some
thing new each time I am there. Thanks

5
★★★★★

I live in Manteca, CA. We have not had a craft store in our
area for many years. With Joann Fabrics coming to town
we are so thrilled. And it is so complete, and such a big
store. I have been there 3 times recently, and have seen some
thing new each time I am there. Thanks

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Joann Fabrics of Kent is a very prejudice store.Every time I go to the store I feel like I am not welcomed. I have noticed that the workers in the store are not friendly towards people of Asian descent. I only went to that store because it was near my house, but ever since I went to the Southcenter branch Joann Fabrics i have stopped going to that store. I feel more welcomed and would rather go to the southcenter branch even if its farther from my house.

1
★☆☆☆☆

Joann Fabrics of Kent is a very prejudice store.Every time I go to the store I feel like I am not welcomed. I have noticed that the workers in the store are not friendly towards people of Asian descent. I only went to that store because it was near my house, but ever since I went to the Southcenter branch Joann Fabrics i have stopped going to that store. I feel more welcomed and would rather go to the southcenter branch even if its farther from my house.

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Every time I have gone into Joann Fabrics it has been a very positive experience. They are very helpful and will help you find whatever it is that you are looking for. If they don't carry it they will give you suggestions of who else might carry it.

4
★★★★☆

Every time I have gone into Joann Fabrics it has been a very positive experience. They are very helpful and will help you find whatever it is that you are looking for. If they don't carry it they will give you suggestions of who else might carry it.

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.

With some other fabric/craft stores on the East Hill & Covington now out of business, Joann stands alone to meet our needs. They are well stocked, dress the store up cute throughout the year, and have enough help on the floor to assist whenever we need help.

5
★★★★★

With some other fabric/craft stores on the East Hill & Covington now out of business, Joann stands alone to meet our needs. They are well stocked, dress the store up cute throughout the year, and have enough help on the floor to assist whenever we need help.

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JoAnnes in Kent is conveniently located. A smaller store than most, but it has a wide variety of items and good prices for most craft items. The staff is helpful and friendly.

4
★★★★☆

JoAnnes in Kent is conveniently located. A smaller store than most, but it has a wide variety of items and good prices for most craft items. The staff is helpful and friendly.

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This store is not as big as some of the others, but meets the needs of the Kent area. They will locate fabric or other items at their other stores and hold them for you if necessary. The staff is friendly and eager to know what your next craft is!

4
★★★★☆

This store is not as big as some of the others, but meets the needs of the Kent area. They will locate fabric or other items at their other stores and hold them for you if necessary. The staff is friendly and eager to know what your next craft is!

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This location of Jo-Ann Fabrics does not always have everything that you need, however the staff is always eager to help locate and even have transfered to their store any item that they do not have in that particular store. I have had them go out of their way calling every store in the local area and then to the warehouse where they were finally able to locate discontinued fabric purchased a year previous to finish a wedding dress. If this isn't service I don't know what is. GREAT JOB!

PROS: Great Service
CONS: Smaller store

5
★★★★★

This location of Jo-Ann Fabrics does not always have everything that you need, however the staff is always eager to help locate and even have transfered to their store any item that they do not have in that particular store. I have had them go out of their way calling every store in the local area and then to the warehouse where they were finally able to locate discontinued fabric purchased a year previous to finish a wedding dress. If this isn't service I don't know what is. GREAT JOB!

PROS: Great Service
CONS: Smaller store

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