Rene's Of La Jolla

★★★☆☆

About Rene's Of La Jolla

Personal Services

Personal Services
More choices in San Diego:
Resultset_next

Express Champion Svc Inc

893 8th Ave San Diego, CA

Resultset_next

Maid In America

1761 Hotel Cir S San Diego, CA

2.75 16
Hi! Sign in to let us know how Rene's Of La Jolla was?
Write a Review
.

I have used Rene's a number of times.

3
★★★★★

I have used Rene's a number of times.

.

I have used Rene's for over 3 years. While there has been occasional problems regarding individual workers, the office has always handled the problem to my satisfaction. For the last year, I have had the same cleaning team and they do an

3
★★★★★

I have used Rene's for over 3 years. While there has been occasional problems regarding individual workers, the office has always handled the problem to my satisfaction. For the last year, I have had the same cleaning team and they do an

.

I have used Rene's of La Jolla for several years now and would NEVER use anyone else! They have always done a good professional job and the prices are the best I have found. I refer all my friends and neighbors to her.

3
★★★★★

I have used Rene's of La Jolla for several years now and would NEVER use anyone else! They have always done a good professional job and the prices are the best I have found. I refer all my friends and neighbors to her.

.

Really bad service. Ladies spoke little English and had to use my own cleaning supplies and vacuum. They came with little supplies ( rags, spray bottle, and mopping bucket). Got a coupon for $65 dollars for 4 hrs. but the ladies left at 31/2 hrs. Spent most of the time talking to each other ( in Spanish) and didn't meet my expectations. A few hours after they left, I discovered that my whole jewelry box ( that had sentimental value and was worth a lot of money that was kept in one of my drawers) was missing. I called the office and reported it. The answering service said that they would alert the management about my missing jewelry. I am not sure that they will follow up with this promised report and I would DEFIANTLY NOT RECOMMEND this service if you chose to get your house clean. This is the result of not checking the reviews before I hired them.

1
★☆☆☆☆

Really bad service. Ladies spoke little English and had to use my own cleaning supplies and vacuum. They came with little supplies ( rags, spray bottle, and mopping bucket). Got a coupon for $65 dollars for 4 hrs. but the ladies left at 31/2 hrs. Spent most of the time talking to each other ( in Spanish) and didn't meet my expectations. A few hours after they left, I discovered that my whole jewelry box ( that had sentimental value and was worth a lot of money that was kept in one of my drawers) was missing. I called the office and reported it. The answering service said that they would alert the management about my missing jewelry. I am not sure that they will follow up with this promised report and I would DEFIANTLY NOT RECOMMEND this service if you chose to get your house clean. This is the result of not checking the reviews before I hired them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

07.29.11
Rene??s of La Jolla:

Residence scheduled for 9 AM VACANCY Cleaning. I understood it was a six hour cleaning and I had a coupon for an extra half hour. I knew there were two staff coming but I thought that meant both would be here six hours, not a total of six hours. First the crew showed up late, at 9:40 AM.; I was at the residence at 8:30 AM. Then they tried to leave early, saying they had cleaned their 3 hours each, without even vacuuming the house. I called the office and that was straightened out; they stayed until 1:15 PM, per your instructions.

My understanding of a vacancy cleaning is to get the house very clean so the resident can get back a cleaning deposit! What they did was just a basic cleaning. The crew obviously spent most of their time on the bathrooms and kitchen but left a lot of things unfinished or not attended to at all!
If I didn??t call the office they would not have vacuumed! I had to ask them to do the inside of the refrigerator; they only completed a partial cleaning.

Here is an itemized list of what was NOT done that I expected as part of the service:

1.Kitchen ?? refrigerator shelves, drawers and door compartments not cleaned until I asked; then only half of the compartments pulled out. Washed and left to dry, not put back in frig! I had to clean all shelves, other compartments, walls,etc. FREEZER NEVER cleaned! Outside and top of frig NOT cleaned.
2.Kitchen- baseboards in ??eating?? area never dusted/cleaned before floor mopped
3.Kitchen ?? stove burners left on top of stove; catch plates left on counters, not put back under burners
4.Kitchen ?? small shelf areas above stove not cleaned
5.Kitchen ?? inside of cabinets not cleaned
6.Living Room ?? didn??t do baseboards or cobwebs
7.Dining Room - didn??t do baseboards or cobwebs
8.Office (off dining room) - didn??t do baseboards or cobwebs
9.Hall ?? didn??t dust furnace door or grate
10.All rooms ?? didn??t dust/clean BLINDS; I mentioned that the entire house interior would be painted but I wanted the blinds dusted
11.Bathroom (guest, in hall) ?? didn??t wash floor under cabinet; no one bent down to move a scale or clean under cabinets
12.Bathroom (guest, in hall) ?? didn??t open cabinets and clean/dust inner trim (obvious dust accumulation)
13.Bathroom (guest, in hall) ?? didn??t clean large mirrored medicine cabinet
14.Bathroom (guest, in hall) ?? didn??t dust top of shower door frame
15.Bathroom (guest, in hall) ?? didn??t clean tile trim on wall adjacent to floor
16.Bathroom (guest, in hall) ?? didn??t clean doorknob area where obvious handling left dark areas
17.Bathroom (master) ?? didn??t open cabinets and clean/dust inner trim (obvious dust accumulation)
18.Bathroom (master) - didn??t clean tile trim on wall adjacent to floor
19.Bathroom (master) ?? didn??t clean doorknob area where obvious handling left dark areas
20.Bathroom (master) ?? didn??t clean shower door
21.Bathroom (master) ?? shower grout between tiles could have been cleaned better
22.Bedroom (master) ?? didn??t dust/clean closet floor/inside trim/closet tracks; didn??t vacuum inside closet
23.Bedroom (2nd) ?? didn??t dust/clean closet floor/inside trim/closet tracks; didn??t vacuum inside closet
24.Bedroom (2nd) ?? didn??t clean mirrored closet doors
25.Bedroom (3rd) ?? didn??t dust/clean closet floor/inside trim/closet tracks; didn??t vacuum inside closet

I am not at all pleased with this service; it was incomplete and not what I expected according to your flyer and our conversation on the phone. Too many obvious areas to clean were unattended! It did not take 3 hours for 2 people to clean a kitchen and two bathrooms, and only partially at that! Additionally the crew asked me for supplies such as dish soap, cleaning product for the frig and garbage bags; I only had some cleaning items since we have already moved to our new rental. I expected this all to be supplied by them, since I assumed they had specific products/tools your service uses.

As I stated earlier, after a close inspection of the service I cannot believe all the missed areas! I had to stay an additional 2 hours to begin cleaning what they missed!!! I am moving out of this house and am obligated to clean it for the next tenant.

I should not have had to clean for 2 hours after the crew left; that??s why I hired your staff; to do a job that they were trained to do! To assist me leave the rental house in terrific shape for the next tenant. While they were working I was cleaning my garage, so I wasn??t just sitting around while they worked in the house.

I feel this service contract was incomplete at best. What can you do about this?

[08.02.11 follow up call to Rene's after sending the above list Friday after the cleaning; she felt I was too picky and would not refund any funds; she would have sent someone to clean more, at my cost.]

1
★☆☆☆☆

07.29.11
Rene??s of La Jolla:

Residence scheduled for 9 AM VACANCY Cleaning. I understood it was a six hour cleaning and I had a coupon for an extra half hour. I knew there were two staff coming but I thought that meant both would be here six hours, not a total of six hours. First the crew showed up late, at 9:40 AM.; I was at the residence at 8:30 AM. Then they tried to leave early, saying they had cleaned their 3 hours each, without even vacuuming the house. I called the office and that was straightened out; they stayed until 1:15 PM, per your instructions.

My understanding of a vacancy cleaning is to get the house very clean so the resident can get back a cleaning deposit! What they did was just a basic cleaning. The crew obviously spent most of their time on the bathrooms and kitchen but left a lot of things unfinished or not attended to at all!
If I didn??t call the office they would not have vacuumed! I had to ask them to do the inside of the refrigerator; they only completed a partial cleaning.

Here is an itemized list of what was NOT done that I expected as part of the service:

1.Kitchen ?? refrigerator shelves, drawers and door compartments not cleaned until I asked; then only half of the compartments pulled out. Washed and left to dry, not put back in frig! I had to clean all shelves, other compartments, walls,etc. FREEZER NEVER cleaned! Outside and top of frig NOT cleaned.
2.Kitchen- baseboards in ??eating?? area never dusted/cleaned before floor mopped
3.Kitchen ?? stove burners left on top of stove; catch plates left on counters, not put back under burners
4.Kitchen ?? small shelf areas above stove not cleaned
5.Kitchen ?? inside of cabinets not cleaned
6.Living Room ?? didn??t do baseboards or cobwebs
7.Dining Room - didn??t do baseboards or cobwebs
8.Office (off dining room) - didn??t do baseboards or cobwebs
9.Hall ?? didn??t dust furnace door or grate
10.All rooms ?? didn??t dust/clean BLINDS; I mentioned that the entire house interior would be painted but I wanted the blinds dusted
11.Bathroom (guest, in hall) ?? didn??t wash floor under cabinet; no one bent down to move a scale or clean under cabinets
12.Bathroom (guest, in hall) ?? didn??t open cabinets and clean/dust inner trim (obvious dust accumulation)
13.Bathroom (guest, in hall) ?? didn??t clean large mirrored medicine cabinet
14.Bathroom (guest, in hall) ?? didn??t dust top of shower door frame
15.Bathroom (guest, in hall) ?? didn??t clean tile trim on wall adjacent to floor
16.Bathroom (guest, in hall) ?? didn??t clean doorknob area where obvious handling left dark areas
17.Bathroom (master) ?? didn??t open cabinets and clean/dust inner trim (obvious dust accumulation)
18.Bathroom (master) - didn??t clean tile trim on wall adjacent to floor
19.Bathroom (master) ?? didn??t clean doorknob area where obvious handling left dark areas
20.Bathroom (master) ?? didn??t clean shower door
21.Bathroom (master) ?? shower grout between tiles could have been cleaned better
22.Bedroom (master) ?? didn??t dust/clean closet floor/inside trim/closet tracks; didn??t vacuum inside closet
23.Bedroom (2nd) ?? didn??t dust/clean closet floor/inside trim/closet tracks; didn??t vacuum inside closet
24.Bedroom (2nd) ?? didn??t clean mirrored closet doors
25.Bedroom (3rd) ?? didn??t dust/clean closet floor/inside trim/closet tracks; didn??t vacuum inside closet

I am not at all pleased with this service; it was incomplete and not what I expected according to your flyer and our conversation on the phone. Too many obvious areas to clean were unattended! It did not take 3 hours for 2 people to clean a kitchen and two bathrooms, and only partially at that! Additionally the crew asked me for supplies such as dish soap, cleaning product for the frig and garbage bags; I only had some cleaning items since we have already moved to our new rental. I expected this all to be supplied by them, since I assumed they had specific products/tools your service uses.

As I stated earlier, after a close inspection of the service I cannot believe all the missed areas! I had to stay an additional 2 hours to begin cleaning what they missed!!! I am moving out of this house and am obligated to clean it for the next tenant.

I should not have had to clean for 2 hours after the crew left; that??s why I hired your staff; to do a job that they were trained to do! To assist me leave the rental house in terrific shape for the next tenant. While they were working I was cleaning my garage, so I wasn??t just sitting around while they worked in the house.

I feel this service contract was incomplete at best. What can you do about this?

[08.02.11 follow up call to Rene's after sending the above list Friday after the cleaning; she felt I was too picky and would not refund any funds; she would have sent someone to clean more, at my cost.]

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We've had a few issues with the maids not cleaning good enough and leaving early, taking sodas without asking as they're walking out the door (if they take a 50 cent can of soda right in front of you without asking, what else will they take when you aren't in the room) and for some reason which we now regret, we had them come today. One of the maids took the nesting box off of our bird cage (an area they don't clean) and set it on top of the bird cage and let three of our birds out, one of which is gone. Of course, it's the mama bird. This was noticed right after they left because the remainging birds in the cage were freaking out that something was wrong. I was unable to reach them with the phone numbers listed on their invoice so I looked online and got a different number. The lady stated that it didnt make sense they would do this, implying that I was lying, and only backed down and stopped with the attitude after I pointed out I refused to pay them and that this could possiby be theft. I have had it with this service. They're unprofessional, rude and theifs. I hope that anyone who reads this message will not use them or make the same mistake we did and use them again. I am waiting for the callback promised and can't imagine how they could rectify this situation.

1
★☆☆☆☆

We've had a few issues with the maids not cleaning good enough and leaving early, taking sodas without asking as they're walking out the door (if they take a 50 cent can of soda right in front of you without asking, what else will they take when you aren't in the room) and for some reason which we now regret, we had them come today. One of the maids took the nesting box off of our bird cage (an area they don't clean) and set it on top of the bird cage and let three of our birds out, one of which is gone. Of course, it's the mama bird. This was noticed right after they left because the remainging birds in the cage were freaking out that something was wrong. I was unable to reach them with the phone numbers listed on their invoice so I looked online and got a different number. The lady stated that it didnt make sense they would do this, implying that I was lying, and only backed down and stopped with the attitude after I pointed out I refused to pay them and that this could possiby be theft. I have had it with this service. They're unprofessional, rude and theifs. I hope that anyone who reads this message will not use them or make the same mistake we did and use them again. I am waiting for the callback promised and can't imagine how they could rectify this situation.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Extremely dissatisfied with the management of this service! I scheduled an appointment with them in order to clean up before I had company over. I scheduled two workers to come for 2.5 hours each. Only one worker come over, and when I asked she called her manager. I was told somewhat apologetically that her other worker couldn't find parking so they left. (Plenty of street parking available, I even gave some quarters to the one who stayed)

Since I had arranged 5 hours, she promised me that she would proprate the amount. When time came to pay at the end of the 3 hours, her manager was again on the line and demanded almost the entire amount. I attempted to calmly explain my thoughts, and she immediately became hostile and belligerent--including such gems as "I don't care if we've lost you as a customer."

Needless to say, there's plenty of other services in the area, and this one will never again have my business.

1
★☆☆☆☆

Extremely dissatisfied with the management of this service! I scheduled an appointment with them in order to clean up before I had company over. I scheduled two workers to come for 2.5 hours each. Only one worker come over, and when I asked she called her manager. I was told somewhat apologetically that her other worker couldn't find parking so they left. (Plenty of street parking available, I even gave some quarters to the one who stayed)

Since I had arranged 5 hours, she promised me that she would proprate the amount. When time came to pay at the end of the 3 hours, her manager was again on the line and demanded almost the entire amount. I attempted to calmly explain my thoughts, and she immediately became hostile and belligerent--including such gems as "I don't care if we've lost you as a customer."

Needless to say, there's plenty of other services in the area, and this one will never again have my business.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Well, they were late (2 hrs!). Supervisor was rude and appeared surprised that we expected them on time (we're not talking 5-10min, 2 hours!). When they eventually arrived, cleaners did a mediocre job and couldn't speak and understand english (i.e. it's a headache trying to explain to them what to do / what NOT to do). I'm not demanding, but c'mon - they missed all the BASICS! Don't be a fool, take your money elsewhere for better and cheaper service.

1
★☆☆☆☆

Well, they were late (2 hrs!). Supervisor was rude and appeared surprised that we expected them on time (we're not talking 5-10min, 2 hours!). When they eventually arrived, cleaners did a mediocre job and couldn't speak and understand english (i.e. it's a headache trying to explain to them what to do / what NOT to do). I'm not demanding, but c'mon - they missed all the BASICS! Don't be a fool, take your money elsewhere for better and cheaper service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very unsatisfied with both the cleaning and customer service. They were late by an hour and half.
Unprofessional service. Owner is arrogant!
Regret using them!

1
★☆☆☆☆

Very unsatisfied with both the cleaning and customer service. They were late by an hour and half.
Unprofessional service. Owner is arrogant!
Regret using them!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I have used Rene's of La Jolla for several years now and would NEVER use anyone else! They have always done a good professional job and the prices are the best I have found.
I refer all my friends and neighbors to her.

4
★★★★☆

I have used Rene's of La Jolla for several years now and would NEVER use anyone else! They have always done a good professional job and the prices are the best I have found.
I refer all my friends and neighbors to her.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Absolutely Terrible and BBB should be notified. 2 women were 45 minutes late; they were to clean for 2.5 hours. They stayed for 1 hr 15 minutes. I had to clean the floors after they left and nothing was dusted. I would NEVER use this company- they cheat you out of your money. When I called the alleged owner, she was extremely rude! I would NEVER suggest this company clean your house!!!!!!

1
★☆☆☆☆

Absolutely Terrible and BBB should be notified. 2 women were 45 minutes late; they were to clean for 2.5 hours. They stayed for 1 hr 15 minutes. I had to clean the floors after they left and nothing was dusted. I would NEVER use this company- they cheat you out of your money. When I called the alleged owner, she was extremely rude! I would NEVER suggest this company clean your house!!!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have used Rene's for over 3 years. While there has been occasional problems regarding individual workers, the office has always handled the problem to my satisfaction. For the last year, I have had the same cleaning team and they do an outstanding job.

4
★★★★☆

I have used Rene's for over 3 years. While there has been occasional problems regarding individual workers, the office has always handled the problem to my satisfaction. For the last year, I have had the same cleaning team and they do an outstanding job.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I used Rene's of La Jolla on a regular basis for about a year. They always came on the scheduled days. I had 6 hours of work so there were usually 2-3 women cleaning. They worked quickly but were not thorough in their cleaning. Things got broken. There were areas not dusted and objects were dusted around rather than moved. And things on the floors were mopped around rather than moved as well. They often left bath mats and rugs just thrown to the side and not replaced where they had come from. Once they were wadded up in a pile in a bathtub. They spilled drops of bleach on my carpet on two different occasions... in areas that are highly visible. I was not always home when they came to clean but on the days that I was home, they always left before the scheduled amount of time was up...without telling me they were leaving. I wrote a letter to the company, cancelling the service and explaining why and I didn't get any response at all. Not the most professional.

1
★☆☆☆☆

I used Rene's of La Jolla on a regular basis for about a year. They always came on the scheduled days. I had 6 hours of work so there were usually 2-3 women cleaning. They worked quickly but were not thorough in their cleaning. Things got broken. There were areas not dusted and objects were dusted around rather than moved. And things on the floors were mopped around rather than moved as well. They often left bath mats and rugs just thrown to the side and not replaced where they had come from. Once they were wadded up in a pile in a bathtub. They spilled drops of bleach on my carpet on two different occasions... in areas that are highly visible. I was not always home when they came to clean but on the days that I was home, they always left before the scheduled amount of time was up...without telling me they were leaving. I wrote a letter to the company, cancelling the service and explaining why and I didn't get any response at all. Not the most professional.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I have used Rene's a number of times. The women always try to leave 15-20 minutes early. The do a decent job, but not a very thorough cleaning. I recommend finding someone you can count on to give you the time you pay for.

3
★★★☆☆

I have used Rene's a number of times. The women always try to leave 15-20 minutes early. The do a decent job, but not a very thorough cleaning. I recommend finding someone you can count on to give you the time you pay for.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have used Rene's for over a year now. They have always been available when I called for an appointment and always done an excellent job cleaning my home and provided both friendly and courteous service. I think that they are a good value for the money.

I suspect that the previous reviewer did not realize that she received four hours of service - two hours each from two women. I cannot speak to whether or not the coupon she used was misleading.

4
★★★★☆

I have used Rene's for over a year now. They have always been available when I called for an appointment and always done an excellent job cleaning my home and provided both friendly and courteous service. I think that they are a good value for the money.

I suspect that the previous reviewer did not realize that she received four hours of service - two hours each from two women. I cannot speak to whether or not the coupon she used was misleading.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had Rene's cleaning service come to my home the day before I was having a baby shower. I called them because I received a coupon in the mail for four hours of cleaning for $60. I thought that this was a good price for that amount of time so I scheduled a visit. Two women came and they were extremely friendly. They did a good job of cleaning the house, but they finished in under two hours. I thought that they would find other things to do (because Lord knows there was plenty) but they didn't. I thought that I was paying for the time, but I guess that they only do certain things for that $60. I think their coupon was misleading and next time I will try someone else.

3
★★★☆☆

I had Rene's cleaning service come to my home the day before I was having a baby shower. I called them because I received a coupon in the mail for four hours of cleaning for $60. I thought that this was a good price for that amount of time so I scheduled a visit. Two women came and they were extremely friendly. They did a good job of cleaning the house, but they finished in under two hours. I thought that they would find other things to do (because Lord knows there was plenty) but they didn't. I thought that I was paying for the time, but I guess that they only do certain things for that $60. I think their coupon was misleading and next time I will try someone else.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Rene's Of La Jolla, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review