Best Buy

★★★☆☆

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To Sam C. please contact me at this address and we can begin towork on fulfilling your needs. You can pull up the Tri County Best Buy site or contact the store directly. Ask for the Product Process Manager or the Customer Solutions Manager. 513) 671-4305

5
★★★★★

To Sam C. please contact me at this address and we can begin towork on fulfilling your needs. You can pull up the Tri County Best Buy site or contact the store directly. Ask for the Product Process Manager or the Customer Solutions Manager. 513) 671-4305

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at my college for the new bachlors programs, we are supposed to receive a lap top computer, that was 6 weeks ago. the store we delt with first was on fields ertal, now this one in hamilton has our information and wont call us back with a conformation number. seriously this company is huge and could be better if it got its act together and started communicating better with customers. were talkin about 1,000 lap tops a year, you would think they want our business

2
★★☆☆☆

at my college for the new bachlors programs, we are supposed to receive a lap top computer, that was 6 weeks ago. the store we delt with first was on fields ertal, now this one in hamilton has our information and wont call us back with a conformation number. seriously this company is huge and could be better if it got its act together and started communicating better with customers. were talkin about 1,000 lap tops a year, you would think they want our business

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My shopping experience started at the Best Buy in Tri-County. When shopping at the Best Buy chains you have to realize that they never have in stock what they advertise in the paper. This particular chain at Tri-County of course did not have what I was shopping for but they called around to all the neighboring stores and found the computer system we required. They said they would hold it at new store in Hamilton at the Princton exit off 129. We travel from Tri-County to Hamilton get there 20 min. before closing and they tell me they do not have the merchandise we are requesting. The sales rep I was speaking to says I didn't talk to the other store. It doesn't matter to me whether he spoke to them or not. It is poor customer service to send a patron from one store to the next. They were not at first willing to help me in any way just telling me they don't have it and sorry. Eventually after two managers later I was able to walk out of the store 45 minutes after closing time with a comparable item at the same price. I would not recommend this store to my friends or family. They have poor levels of customer service. I thought the customer is what makes a store but apparently Best Buy doesn't see it the same way.

2
★★☆☆☆

My shopping experience started at the Best Buy in Tri-County. When shopping at the Best Buy chains you have to realize that they never have in stock what they advertise in the paper. This particular chain at Tri-County of course did not have what I was shopping for but they called around to all the neighboring stores and found the computer system we required. They said they would hold it at new store in Hamilton at the Princton exit off 129. We travel from Tri-County to Hamilton get there 20 min. before closing and they tell me they do not have the merchandise we are requesting. The sales rep I was speaking to says I didn't talk to the other store. It doesn't matter to me whether he spoke to them or not. It is poor customer service to send a patron from one store to the next. They were not at first willing to help me in any way just telling me they don't have it and sorry. Eventually after two managers later I was able to walk out of the store 45 minutes after closing time with a comparable item at the same price. I would not recommend this store to my friends or family. They have poor levels of customer service. I thought the customer is what makes a store but apparently Best Buy doesn't see it the same way.

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1 out of 1 people found this review helpful.

 

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