Alley & Company Heating and Air Conditioning

★★☆☆☆
  • 11357 A Pyrites Way, Suite 1

    Rancho Cordova, CA 95670

    Map & Directions
  • 916-429-2072

About Alley & Company Heating and Air Conditioning

Categories
  • Special Trade Contractors
  • Heating & Air Conditioning
  • Air Conditioning Contractors
  • Heating Contractors
  • Heat Pumps
  • HVAC Contractors
  • HVAC Engineers
  • Commercial Air Conditioning
Details
  • Furnace Repair
Hours
Monday: 09:00 AM - 09:00 PM
Tuesday: 12:00 PM - 09:00 PM
Wednesday: 12:00 PM - 09:00 PM
Thursday: 09:00 AM - 09:00 PM
Friday: 12:00 PM - 09:00 PM
Saturday: 09:00 AM - 09:00 PM
Sunday: 09:00 AM - 09:00 PM

Home Construction & Remodeling

Home Construction & Remodeling
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Wish I had read reviews and looked up this company in BBB before calling them. They misdiagnosed a problem with the heater and pushed a new system. Fortunately, we got a second opinion before making an unnecessary, expensive purchase and found someone to properly diagnose and fix our heater.

1
★☆☆☆☆

Wish I had read reviews and looked up this company in BBB before calling them. They misdiagnosed a problem with the heater and pushed a new system. Fortunately, we got a second opinion before making an unnecessary, expensive purchase and found someone to properly diagnose and fix our heater.

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Business Response:

Hi Heather P, Thank you for your review, I am sorry to hear that we misdiagnosed the problem with your heater and it was not resolved with our company. We greatly appreciate the feedback and have used your review to better the company. We encourage the request of a second opinion from a technician within our company that has more experience with the specific brand or age of your heating unit. I hope that our changes bring a refreshing outlook on our company and that you might consider using Alley Heating and Air again. Either way, thank you for your review and for helping us better our company. Best Wishes, Janet C. Janet.AlleyHeatingandAir@gmail.com AlleyHeatingandAir.com
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Alley and Company misdiagnosed my air conditioner by saying that I needed a new system and immediately began quoting a price of 10,000! I asked if the wires could be replaced and the technician, Mustafa said no. I got a second opinion and the tech replaced the wires and my air conditioner has been working fine. Please beware of this company.

1
★☆☆☆☆

Alley and Company misdiagnosed my air conditioner by saying that I needed a new system and immediately began quoting a price of 10,000! I asked if the wires could be replaced and the technician, Mustafa said no. I got a second opinion and the tech replaced the wires and my air conditioner has been working fine. Please beware of this company.

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Business Response:

Hi Linda S., I am sorry that you had this experience. You are absolutely right; bad wires, are no reason by itself to replace an entire air conditioning unit. Just a little more information, so that you may feel less taken advantage of; wires, of course can always be replaced. But once a wire has over heated it usually means that the a/c unit is malfunctioning and consuming electricity. So much electricity that the wires heat up. Replacing the wires is putting a band-aid on the a/c unit and covering up what could be a hazard. After replacing the wires the a/c does not last long afterwards to the dissatisfaction of our own customers. I am sorry that a new unit was the only option offered to you and that at the time you were not able to get this information as to why we would have offered a new unit. We have used your feedback on this incident to remind our technicians of giving thorough explanations. I hope that this information gives you a new outlook on our company and you decide to use us again. If not, I thank you for using Alley Heating and Air in the first place and helping to make us better. Best Wishes, Janet C. Janet.AlleyHeatingandAir@gmail.com AlleyHeatingandAir.com
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I love Alley & Company because when all other A/C repair companies were booked up for weeks, they were able to come out the next day to save me from the 100-plus degree heat. Their prices are very reasonable. The technician who came to my home was very courteous and respectful and explained what was wrong with my air conditioner. He took the time to show me the non-working part and explain what it's function is. I would strongly recomment Alley & Company!

5
★★★★★

I love Alley & Company because when all other A/C repair companies were booked up for weeks, they were able to come out the next day to save me from the 100-plus degree heat. Their prices are very reasonable. The technician who came to my home was very courteous and respectful and explained what was wrong with my air conditioner. He took the time to show me the non-working part and explain what it's function is. I would strongly recomment Alley & Company!

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Business Response:

Hi Dave G., I wanted to thank you for sharing your positive experience with Alley Heating and Air on Insider Pages. Our staff and technicians work very hard to provide services around the clock for our customers, especially during the busy heat waves. It's very rewarding to hear that not only were we able to come out so soon, but that you were happy with our policy that the technicians explain what they do when they come out to service units. We greatly appreciate and welcome your recommendations. Please feel free to let me know if you have any suggestions for us, as we are continuously trying to approve. Best Wishes, Janet C. Janet.AlleyHeatingandAir@gmail.com AlleyHeatingandAir.com

Message from Alley & Company Heating and Air Conditioning

We bring Experience and Integrity to every job!

More about Alley & Company Heating and Air Conditioning

Here at Alley & Company Heating and Air Conditioning, we pride ourselves in our ability to provide excellent heating and air services that include; repairs, maintenace, equipment replacement, installations, and duct work. We are more than happy to service many different types of units, new and old.

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