J R Furniture USA LTD

★★★★☆
Furniture Dealers
  • 1201 Andover Park E

    Tukwila, WA 98188

    Map & Directions
  • 206-575-1451

About J R Furniture USA LTD

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Buyer Beware! No refunds (in tiny print) and a huge restocking fee on purchases. Don't pay for any furniture until it's ready for pickup and you've fully inspected it. We had to complain on BBB AND later get a lawyer to get all of our hard

3
★★★★★

Buyer Beware! No refunds (in tiny print) and a huge restocking fee on purchases. Don't pay for any furniture until it's ready for pickup and you've fully inspected it. We had to complain on BBB AND later get a lawyer to get all of our hard

.

The buying experience wasnt bad. It took me 9 months to get my bed after ordering it though. They sold me a bed that wasnt available, and I had to wait til a similar one got built. They then sent me the wrong size bed twice. In between all this they would never let me know what was going on, until I contacted the bbb. They compensated by giving me a new nightstand that I had no use for but to give away. I wanted my money back but said they would fee me. Once they got my money they could care less about me. LESSON: make sure the business you buy from have A+ rating not just A. Any company can gain an A. if its less dont go, or take your chances. Check JR furniture out on BBBorg look at the complaint and govt action sections.

0
★☆☆☆☆

The buying experience wasnt bad. It took me 9 months to get my bed after ordering it though. They sold me a bed that wasnt available, and I had to wait til a similar one got built. They then sent me the wrong size bed twice. In between all this they would never let me know what was going on, until I contacted the bbb. They compensated by giving me a new nightstand that I had no use for but to give away. I wanted my money back but said they would fee me. Once they got my money they could care less about me. LESSON: make sure the business you buy from have A+ rating not just A. Any company can gain an A. if its less dont go, or take your chances. Check JR furniture out on BBBorg look at the complaint and govt action sections.

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The furniture choices are great and the service isn't bad. But they can be dishonest. They told me they would have my couch ready and at my house in three weeks but that didn't happen and when i i called they said they might not get it for a while. They said they knew for two weeks the couch would take maybe a month but didn't tell me. When i said they should give me a refund since it is their fault they refused. They said just use the money i put down on something else. Even though they messed up they still aren't refunding my money. Horrible don't go here.

0
★☆☆☆☆

The furniture choices are great and the service isn't bad. But they can be dishonest. They told me they would have my couch ready and at my house in three weeks but that didn't happen and when i i called they said they might not get it for a while. They said they knew for two weeks the couch would take maybe a month but didn't tell me. When i said they should give me a refund since it is their fault they refused. They said just use the money i put down on something else. Even though they messed up they still aren't refunding my money. Horrible don't go here.

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Good Customer Service at store location. Beat competitors prices. Preofessional and courteous delivery guys

2
★★★★★

Good Customer Service at store location. Beat competitors prices. Preofessional and courteous delivery guys

.

best price great service!iv bought a of furniture believe me the service in other stores are a lot less then them.

2
★★★★★

best price great service!iv bought a of furniture believe me the service in other stores are a lot less then them.

.

JR Furniture did such a great job, nice quality and provide many choices. The showroom was very large, clean and inviting. The staff was excellent. They were friendly, knowledgable and helpful.

2
★★★★★

JR Furniture did such a great job, nice quality and provide many choices. The showroom was very large, clean and inviting. The staff was excellent. They were friendly, knowledgable and helpful.

.

I prefer Costco but what we were looking it was not available in Costco. Anyways came here the sales person was nice and showed us what we were looking for. They assembled the tv stand it for an extra small charge and was cheaper compared to another store we went.

2
★★★★★

I prefer Costco but what we were looking it was not available in Costco. Anyways came here the sales person was nice and showed us what we were looking for. They assembled the tv stand it for an extra small charge and was cheaper compared to another store we went.

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My experience was great at the Tukwila location. I found the staff to be friendly and the products great for the price I paid.

2
★★★★★

My experience was great at the Tukwila location. I found the staff to be friendly and the products great for the price I paid.

.

If I would have read all of the terrible reviews that I found for JR Furniture BEFORE I visited, I never would have even gone there. Seriously scary stuff So I wanted to share my experience, which was actually quite positive. I'm really glad we shopped there. Our goal was to purchase a new couch. And after driving around the furniture haven that is Tukwila, and getting scared off by the hovering clingy saleswoman at Macy's Furniture, we found ourselves at JR Furniture. First impression is that the place looked like a giant warehouse that could quite possibly be scary on the inside, but it was really quite normal and everything was laid out nicely for browsing. We were greeted right away and then left to browse on our own. No stalkers. When we had a question, the nice saleswoman, Evelyn, answered it, and helped us while keeping a respectful distance. Some of the other salesfolks looked a little shady, so I'm glad we had her helping us. We found the perfect sofa (made by a local company, bonus) that was unfortunately being sold as part of a 3 piece set - we only needed the sofa. Luckily, they had a couple of extras in the warehouse and were willing to sell us a single sofa for a very fair price - wayyy under the budget that we had initially planned for. Really nice surprise. Little things: I read in their online flyer that they had free delivery, but of course there must have been fine print that I missed because delivery to Seattle would have cost $75 and was done through an outside delivery service. We had to haul our old futon away, so we ended up getting a U-Haul van. Cost broke about even, and we weren't at the mercy of a delivery service's schedule. My husband said it was a little awkward to figure out where to go to pick up the couch back at the warehouse, but after knocking on some doors he finally caught someone's attention. The sofa came wrapped up really, really well - pretty impressive, and handy since we had to do some serious dragging and shoving to get it through the door. So yep, positive experience. Walked in, bought a couch, no special orders or fancy business. JR Furniture totally worked for us.

2
★★★★★

If I would have read all of the terrible reviews that I found for JR Furniture BEFORE I visited, I never would have even gone there. Seriously scary stuff So I wanted to share my experience, which was actually quite positive. I'm really glad we shopped there. Our goal was to purchase a new couch. And after driving around the furniture haven that is Tukwila, and getting scared off by the hovering clingy saleswoman at Macy's Furniture, we found ourselves at JR Furniture. First impression is that the place looked like a giant warehouse that could quite possibly be scary on the inside, but it was really quite normal and everything was laid out nicely for browsing. We were greeted right away and then left to browse on our own. No stalkers. When we had a question, the nice saleswoman, Evelyn, answered it, and helped us while keeping a respectful distance. Some of the other salesfolks looked a little shady, so I'm glad we had her helping us. We found the perfect sofa (made by a local company, bonus) that was unfortunately being sold as part of a 3 piece set - we only needed the sofa. Luckily, they had a couple of extras in the warehouse and were willing to sell us a single sofa for a very fair price - wayyy under the budget that we had initially planned for. Really nice surprise. Little things: I read in their online flyer that they had free delivery, but of course there must have been fine print that I missed because delivery to Seattle would have cost $75 and was done through an outside delivery service. We had to haul our old futon away, so we ended up getting a U-Haul van. Cost broke about even, and we weren't at the mercy of a delivery service's schedule. My husband said it was a little awkward to figure out where to go to pick up the couch back at the warehouse, but after knocking on some doors he finally caught someone's attention. The sofa came wrapped up really, really well - pretty impressive, and handy since we had to do some serious dragging and shoving to get it through the door. So yep, positive experience. Walked in, bought a couch, no special orders or fancy business. JR Furniture totally worked for us.

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Lisa was very helpful.

2
★★★★★

Lisa was very helpful.

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Nice but not pushy.

2
★★★★★

Nice but not pushy.

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Understood my needs - no upsale.

2
★★★★★

Understood my needs - no upsale.

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Great service and help!

2
★★★★★

Great service and help!

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Very knowledgeable and helpful.

2
★★★★★

Very knowledgeable and helpful.

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Darryl was very helpful in finding a unit to fit the size wall. Nice to finish 2 rooms with one stop shopping.

2
★★★★★

Darryl was very helpful in finding a unit to fit the size wall. Nice to finish 2 rooms with one stop shopping.

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WILL DID A GREAT JOB - EXPLAINED THE QUALITY OF FURNITURE AND ALL THE FEATURES.

2
★★★★★

WILL DID A GREAT JOB - EXPLAINED THE QUALITY OF FURNITURE AND ALL THE FEATURES.

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Very professional.

2
★★★★★

Very professional.

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Lisa was extremely helpful and really knew her material. I really appreciated the fact that measurements were on the signage and my item was in stock! Thank you for a great experience.

2
★★★★★

Lisa was extremely helpful and really knew her material. I really appreciated the fact that measurements were on the signage and my item was in stock! Thank you for a great experience.

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Employees were very helpful. Showrooms were very clean.

2
★★★★★

Employees were very helpful. Showrooms were very clean.

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Lisa was very helpful staying late to assist us. She wasn't oushy or anything. We really enjoyed her customer service. Thank you!

2
★★★★★

Lisa was very helpful staying late to assist us. She wasn't oushy or anything. We really enjoyed her customer service. Thank you!

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Lisa is great, helpful and professional.

2
★★★★★

Lisa is great, helpful and professional.

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Lisa was great!!!

2
★★★★★

Lisa was great!!!

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Will was very helpful in picking out styles and colors with me. Very appreciated.

2
★★★★★

Will was very helpful in picking out styles and colors with me. Very appreciated.

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Great, will be back!

2
★★★★★

Great, will be back!

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Both Craig and Lisa were great, helpful, informative, and extremely patient with all of my random questions and thoughts.

2
★★★★★

Both Craig and Lisa were great, helpful, informative, and extremely patient with all of my random questions and thoughts.

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Lisa worked very hard to get the sofa we really wanted!! She went above and beyond.

2
★★★★★

Lisa worked very hard to get the sofa we really wanted!! She went above and beyond.

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The sales associates are always friendly and very helpful! Also enjoy having all the brands names under one roof.

2
★★★★★

The sales associates are always friendly and very helpful! Also enjoy having all the brands names under one roof.

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great

2
★★★★★

great

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Emmett was very helpful, knew what he was talking about and non-pushy.

2
★★★★★

Emmett was very helpful, knew what he was talking about and non-pushy.

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good customer service, very helpful

2
★★★★★

good customer service, very helpful

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Will was a great help in getting us the right furniture for our need.

2
★★★★★

Will was a great help in getting us the right furniture for our need.

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Will was most helpful and knowledgeable.

2
★★★★★

Will was most helpful and knowledgeable.

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Craig was very helpful and patient with our questions.

2
★★★★★

Craig was very helpful and patient with our questions.

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Most enjoyable

2
★★★★★

Most enjoyable

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Great service, very helpful.

2
★★★★★

Great service, very helpful.

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Gave us time to go through all products and pointed out options that were similar to what we were looking for.

2
★★★★★

Gave us time to go through all products and pointed out options that were similar to what we were looking for.

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Very nice I will shop your store again

2
★★★★★

Very nice I will shop your store again

.

best price great service!iv bought a of furniture believe me the service in other stores are a lot less then them.

5
★★★★★

best price great service!iv bought a of furniture believe me the service in other stores are a lot less then them.

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.

I just bought a house few months ago and i needed the furniture for the whole house, so i shopped around every furniture store in tukwila and as soon as i walked in to JR FURNITURE i knew thats were i would buy all my furniture from now on. I was approached by a knowledgable sales associate Jason, he provided me answers to all my questions, by the time i was done my order was over $8000.00. With the owners help Paul i was able to get a great deal i could not refuse. So if anybody is looking for furniture i would'nt look at the negatives think of the possitives. I would definetly recomend this store to anybody looking to buy furniture. I would like to recomend Jason to anybody looking for furniture.

2
★★★★★

I just bought a house few months ago and i needed the furniture for the whole house, so i shopped around every furniture store in tukwila and as soon as i walked in to JR FURNITURE i knew thats were i would buy all my furniture from now on. I was approached by a knowledgable sales associate Jason, he provided me answers to all my questions, by the time i was done my order was over $8000.00. With the owners help Paul i was able to get a great deal i could not refuse. So if anybody is looking for furniture i would'nt look at the negatives think of the possitives. I would definetly recomend this store to anybody looking to buy furniture. I would like to recomend Jason to anybody looking for furniture.

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came here the sales person was nice and showed us what we were looking for. They assembled the tv stand it for an extra small charge and was cheaper compared to another store we went.

2
★★★★★

came here the sales person was nice and showed us what we were looking for. They assembled the tv stand it for an extra small charge and was cheaper compared to another store we went.

.

Lisa is wonderful! Will be back again for sure!

2
★★★★★

Lisa is wonderful! Will be back again for sure!

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Great service, good staff very knowledgeable

2
★★★★★

Great service, good staff very knowledgeable

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Lisa has helped us in the past, and we always ask for her when we come in. She is always friendly and answers all of our questions. We always leave happy! And we will be back!

2
★★★★★

Lisa has helped us in the past, and we always ask for her when we come in. She is always friendly and answers all of our questions. We always leave happy! And we will be back!

.

We found the perfect sofa (made by a local company, bonus) that was unfortunately being sold as part of a 3 piece set - we only needed the sofa. Luckily, they had a couple of extras in the warehouse and were willing to sell us a single sofa for a very fair price - wayyy under the budget that we had initially planned for. Really nice surprise.

2
★★★★★

We found the perfect sofa (made by a local company, bonus) that was unfortunately being sold as part of a 3 piece set - we only needed the sofa. Luckily, they had a couple of extras in the warehouse and were willing to sell us a single sofa for a very fair price - wayyy under the budget that we had initially planned for. Really nice surprise.

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I bought bedroom furniture from JR last month and had a gratifying experience. My wife and I scouted all the furniture stores in Tukwila (which we discovered to be a furniture haven) and found the style we liked at JR. The price sounded right and competitive. Olga, the design consultant, who helped us around the store was pleasant, spirited and helpful in a non-intrusive. I was a little wary about the delivery but the sales manager, Mac, was reassuring and friendly. Our delivery was on time as promised and the delivery guys did a good job with handling and assembly. Overall, based on my experience, I would go back to JR for more furniture.

2
★★★★★

I bought bedroom furniture from JR last month and had a gratifying experience. My wife and I scouted all the furniture stores in Tukwila (which we discovered to be a furniture haven) and found the style we liked at JR. The price sounded right and competitive. Olga, the design consultant, who helped us around the store was pleasant, spirited and helpful in a non-intrusive. I was a little wary about the delivery but the sales manager, Mac, was reassuring and friendly. Our delivery was on time as promised and the delivery guys did a good job with handling and assembly. Overall, based on my experience, I would go back to JR for more furniture.

.

Thank you - you did a good job. You helped a lot.

2
★★★★★

Thank you - you did a good job. You helped a lot.

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The sales person was very patient and helpful. The delivery people were thorough and courteous. They were alson on time, which we appreciate a lot.

2
★★★★★

The sales person was very patient and helpful. The delivery people were thorough and courteous. They were alson on time, which we appreciate a lot.

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I went into the Tukwila store to buy a couch set, coffee and end table set, and a couple of tv stands. I found everything I was looking for and was gladly helped by one of the worst sales people I've ever met. I won't say names because Brian would probably get fired. He didn't even have to ask for the sale, I was ready to buy. Anyway, he went to the back to "check" on how many couch sets they had and they would have to order everything else.
He promptly came back to tell me there were only two left and they might be gone if I come back next week. Riiiight...so I went back the next week because there was a Presidents Day sale and he said there was one left. Surprise! So I ordered the rest of the furniture and opted to have it all delivered at the same time otherwise I would have to pay for two deliveries. They said they would have it to me in 2 to 3 weeks.
Three weeks later, I called to ask where my furniture was and Brian said he would find out what was going on. After I had to call him back, he transfered me to the warehouse guy who told me that there was another shipment that was coming in 3 weeks and my couches should be in that order. After he checked the pending orders, he told me the couches were sold out on that shipment, so I would be looking at another 6 weeks before I got the couches I already paid for. How do you tell me you have the couches when I paid and now you don't? They didn't call me to tell me my other furniture was in or anything. What kind of customer service is that?
Brian said they over-sold the couches and he was unaware that happened. But he was aware they had them when I had money in my hand.
At this point I'm asking for my money back and they told me it would take 14 days and I would also have to pay a restocking fee for some furniture I didn't get. One guy Mack or something, told me that Paul, "the owner" would be in on Monday so I should call and talk to him then. I called back and spoke to the cashier to find out if they would have any problem getting me a check or a credit on Saturday and she said Paul "the manager" would be in and I could talk to him then. Great!, I thought he wasn't coming in until Monday. I told her I would be there at 3 pm and she said he would be there. So I showed up and the manager or owner or whatever his title is, wasn't there because he was out of the county and very ill and he couldn't be disturbed. But apparently he's well enough for them to tell me that he'll be in on Monday no matter what and he's the only one who can authorize a refund. How do you know he'll be in on Monday if you can't disturb him? How is it that everyone has a different story and different title for this Paul guy? The more I talked to Mack, the sicker Paul got. He's seriously ill now? Maybe the doctor prescribed something, made him pay for it and when he went to pick it up, they didn't have it.

So you can lie and sell me something you don't have and take my money when he's not there but in order for me to get my money back, I have to wait until he's back and then wait another 14 days and pay him to restock furniture that I don't want. It took 1 minute for them to get paid and now I have to go through all this to get my money back because of their error. Oh yeah, Brian told me was just the sales person and he doesn't know how this happened or what's going on. I wonder if he feels like that when he gets the commission on his paycheck.

I'm contacting the Attorney General, BBB, an attorney and the local news among other things.

I would never recommend them to anyone. STAY AWAY!!!

1
★☆☆☆☆

I went into the Tukwila store to buy a couch set, coffee and end table set, and a couple of tv stands. I found everything I was looking for and was gladly helped by one of the worst sales people I've ever met. I won't say names because Brian would probably get fired. He didn't even have to ask for the sale, I was ready to buy. Anyway, he went to the back to "check" on how many couch sets they had and they would have to order everything else.
He promptly came back to tell me there were only two left and they might be gone if I come back next week. Riiiight...so I went back the next week because there was a Presidents Day sale and he said there was one left. Surprise! So I ordered the rest of the furniture and opted to have it all delivered at the same time otherwise I would have to pay for two deliveries. They said they would have it to me in 2 to 3 weeks.
Three weeks later, I called to ask where my furniture was and Brian said he would find out what was going on. After I had to call him back, he transfered me to the warehouse guy who told me that there was another shipment that was coming in 3 weeks and my couches should be in that order. After he checked the pending orders, he told me the couches were sold out on that shipment, so I would be looking at another 6 weeks before I got the couches I already paid for. How do you tell me you have the couches when I paid and now you don't? They didn't call me to tell me my other furniture was in or anything. What kind of customer service is that?
Brian said they over-sold the couches and he was unaware that happened. But he was aware they had them when I had money in my hand.
At this point I'm asking for my money back and they told me it would take 14 days and I would also have to pay a restocking fee for some furniture I didn't get. One guy Mack or something, told me that Paul, "the owner" would be in on Monday so I should call and talk to him then. I called back and spoke to the cashier to find out if they would have any problem getting me a check or a credit on Saturday and she said Paul "the manager" would be in and I could talk to him then. Great!, I thought he wasn't coming in until Monday. I told her I would be there at 3 pm and she said he would be there. So I showed up and the manager or owner or whatever his title is, wasn't there because he was out of the county and very ill and he couldn't be disturbed. But apparently he's well enough for them to tell me that he'll be in on Monday no matter what and he's the only one who can authorize a refund. How do you know he'll be in on Monday if you can't disturb him? How is it that everyone has a different story and different title for this Paul guy? The more I talked to Mack, the sicker Paul got. He's seriously ill now? Maybe the doctor prescribed something, made him pay for it and when he went to pick it up, they didn't have it.

So you can lie and sell me something you don't have and take my money when he's not there but in order for me to get my money back, I have to wait until he's back and then wait another 14 days and pay him to restock furniture that I don't want. It took 1 minute for them to get paid and now I have to go through all this to get my money back because of their error. Oh yeah, Brian told me was just the sales person and he doesn't know how this happened or what's going on. I wonder if he feels like that when he gets the commission on his paycheck.

I'm contacting the Attorney General, BBB, an attorney and the local news among other things.

I would never recommend them to anyone. STAY AWAY!!!

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.

Arrived looking for couch and loveseat. Dwayne Riedel asked us a few questions and quickly brought us to the right area. He was very helpful and made the experience enjoyable. The time waiting for the furniture to arrive was too long. The delivery men were friendly and mindul of the house when bringing in the furniture. Thank you!

2
★★★★★

Arrived looking for couch and loveseat. Dwayne Riedel asked us a few questions and quickly brought us to the right area. He was very helpful and made the experience enjoyable. The time waiting for the furniture to arrive was too long. The delivery men were friendly and mindul of the house when bringing in the furniture. Thank you!

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The service was exceptional. The delivery guys were very courteous and right on time.

2
★★★★★

The service was exceptional. The delivery guys were very courteous and right on time.

 

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