Jam Paper

★★★★☆

About Jam Paper

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3.8571 7
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I ordered an item online to be shipped to a PO Box out of state. It doesn't say anywhere on the website that they are unable to ship to PO Boxes. When I placed my order, I was contacted via email informing me that I needed to choose a physical address to ship to. I was unable to provide one as the PO Box is the only business address that I use. I was told that my order would be cancelled and I would be refunded.

Fast forward approx 4 weekdays later- I had not received a refund on my credit card or any follow-up email with a confirmation number to state the cancellation on record. I called and spoke to a guy (who sounded like a college kid that I had seriously annoyed by calling to bother him while at work- my apologies!!) who assured me that the order was cancelled. I asked for a confirmation number but he refused to provide one and was just very rude overall. I have never experienced such poor customer service. He told me to "chill out" when I had not raised my voice or spoken over him, and was simply requesting a piece of information that should have been provided to me to begin with.

Fast forward another 2 or 3 business days later: I STILL hadn't received a refund on my card and STILL hadn't gotten any sort of confirmation number via telephone or email. I send an email that was clear, polite and to-the-point explaining my situation again and requesting some sort of confirmation that this was even being handled. I received a generic, automated response back stating that the return would be issued. I finally saw the credit back on my card almost 2 weeks after cancelling this order, and after dealing with some bad customer service.

Let me remind you again: it doesn't say anywhere on the website that they do not ship to PO Boxes. If it had, I wouldn't have this issue to begin with! The items are overpriced anyway- I ended up purchasing the same enveloped on Party City's website for half the price and cheaper shipping. I won't ever be dealing with this company again.

1
★☆☆☆☆

I ordered an item online to be shipped to a PO Box out of state. It doesn't say anywhere on the website that they are unable to ship to PO Boxes. When I placed my order, I was contacted via email informing me that I needed to choose a physical address to ship to. I was unable to provide one as the PO Box is the only business address that I use. I was told that my order would be cancelled and I would be refunded.

Fast forward approx 4 weekdays later- I had not received a refund on my credit card or any follow-up email with a confirmation number to state the cancellation on record. I called and spoke to a guy (who sounded like a college kid that I had seriously annoyed by calling to bother him while at work- my apologies!!) who assured me that the order was cancelled. I asked for a confirmation number but he refused to provide one and was just very rude overall. I have never experienced such poor customer service. He told me to "chill out" when I had not raised my voice or spoken over him, and was simply requesting a piece of information that should have been provided to me to begin with.

Fast forward another 2 or 3 business days later: I STILL hadn't received a refund on my card and STILL hadn't gotten any sort of confirmation number via telephone or email. I send an email that was clear, polite and to-the-point explaining my situation again and requesting some sort of confirmation that this was even being handled. I received a generic, automated response back stating that the return would be issued. I finally saw the credit back on my card almost 2 weeks after cancelling this order, and after dealing with some bad customer service.

Let me remind you again: it doesn't say anywhere on the website that they do not ship to PO Boxes. If it had, I wouldn't have this issue to begin with! The items are overpriced anyway- I ended up purchasing the same enveloped on Party City's website for half the price and cheaper shipping. I won't ever be dealing with this company again.

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UNBELIEVABLE customer service!! Extremely poor. I called to ask a question about my order.

Me: "I have a question about the order that I just received."
JAM: "listening" - that is it! Not how can I help you?" "What can I do for you?"

I proceed to ask my question when I can not even complete my sentence when they continue to talk over me and not let me finish asking my question. I ask to let me finish my sentence and she keeps going. I needed to raise my voice and she HANGS UP ON ME!! Who is the customer??

I call back asking to speak to her boss. "No, my boss will not speak to you."

UNREAL!!

1
★☆☆☆☆

UNBELIEVABLE customer service!! Extremely poor. I called to ask a question about my order.

Me: "I have a question about the order that I just received."
JAM: "listening" - that is it! Not how can I help you?" "What can I do for you?"

I proceed to ask my question when I can not even complete my sentence when they continue to talk over me and not let me finish asking my question. I ask to let me finish my sentence and she keeps going. I needed to raise my voice and she HANGS UP ON ME!! Who is the customer??

I call back asking to speak to her boss. "No, my boss will not speak to you."

UNREAL!!

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1 out of 1 people found this review helpful.

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As long as JAM Paper & Envelope keeps variety, good quality, fair prices, fast delivery then I surely recommend it to anyone.
This is really very useful for our daily use items like envelopes, folders, portfolios, binders, not cards, paperclips, gift boxes, gift bags, wrapping papers and so on. Whenever I ordered for any product. I always received on time and in well packaged manner.

5
★★★★★

As long as JAM Paper & Envelope keeps variety, good quality, fair prices, fast delivery then I surely recommend it to anyone.
This is really very useful for our daily use items like envelopes, folders, portfolios, binders, not cards, paperclips, gift boxes, gift bags, wrapping papers and so on. Whenever I ordered for any product. I always received on time and in well packaged manner.

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0 out of 1 people found this review helpful.

.

I highly recommend shopping at JAM Paper & Envelope. Every time I order, my order is processed and sent the same day! I often receive my package the very next day! In over 10 years of ordering from JAM, I have received the correct package every single time. I tell everyone in my company to order from JAM and everyone I know has positive results as well. Bottom line their products and service are great. I highly recommend them and would not even think of going anywhere else for my envelopes!

5
★★★★★

I highly recommend shopping at JAM Paper & Envelope. Every time I order, my order is processed and sent the same day! I often receive my package the very next day! In over 10 years of ordering from JAM, I have received the correct package every single time. I tell everyone in my company to order from JAM and everyone I know has positive results as well. Bottom line their products and service are great. I highly recommend them and would not even think of going anywhere else for my envelopes!

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0 out of 1 people found this review helpful.

.

JAM Paper & Envelope is perfect for so many occasions, and you can find pretty much any type of card, invitation, announcements or label you could possibly want on Jampaper.com!

5
★★★★★

JAM Paper & Envelope is perfect for so many occasions, and you can find pretty much any type of card, invitation, announcements or label you could possibly want on Jampaper.com!

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1 out of 2 people found this review helpful.

.

I make a lot of custom cards, and I can always find the right envelope for these cards at Jam Paper. They have an enormous selection of colors and sizes in a variety of paper stocks. They also have a wide selection of other stationery supplies as well- notebooks, wrapping papers, tape and tacks. You can always find what you need here at a great price.

5
★★★★★

I make a lot of custom cards, and I can always find the right envelope for these cards at Jam Paper. They have an enormous selection of colors and sizes in a variety of paper stocks. They also have a wide selection of other stationery supplies as well- notebooks, wrapping papers, tape and tacks. You can always find what you need here at a great price.

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1 out of 2 people found this review helpful.

.

When my wife and sister-in-law started making greeting cards and other paper crafts, I was sucked into the business and started to notice more stationery stores in my travels. During one visit to NY, we noticed the large Jam Paper in Manhattan. Although they do have two other locations (one in NY and one in Tenafly, NJ), I visited this particular locale.

I am impressed with the envelopes for sale--one of the harder things to find at a decent price is an envelope to protect the greeting cards that we make. The clear cellophane envelopes were just perfect for our projects. The store has an impressive collection of paper, gift bags, tissue, stickers, envelopes. The only downside to this store is that sales tax in NY is higher than in NJ. However, it is open on a Sunday and you can place an order online if you can't make a trip in the Big Apple.

Jam Paper is a great specialty store that has much to offer--planning an event? They have matching card stock and envelopes. Holiday party coming up and you need invites? Visit Jam Paper for festive choices. This is a store you shouldn't miss if you would like something different than the typical mass-produced cards.

PROS: Great selection
CONS: Far, far away

5
★★★★★

When my wife and sister-in-law started making greeting cards and other paper crafts, I was sucked into the business and started to notice more stationery stores in my travels. During one visit to NY, we noticed the large Jam Paper in Manhattan. Although they do have two other locations (one in NY and one in Tenafly, NJ), I visited this particular locale.

I am impressed with the envelopes for sale--one of the harder things to find at a decent price is an envelope to protect the greeting cards that we make. The clear cellophane envelopes were just perfect for our projects. The store has an impressive collection of paper, gift bags, tissue, stickers, envelopes. The only downside to this store is that sales tax in NY is higher than in NJ. However, it is open on a Sunday and you can place an order online if you can't make a trip in the Big Apple.

Jam Paper is a great specialty store that has much to offer--planning an event? They have matching card stock and envelopes. Holiday party coming up and you need invites? Visit Jam Paper for festive choices. This is a store you shouldn't miss if you would like something different than the typical mass-produced cards.

PROS: Great selection
CONS: Far, far away

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0 out of 1 people found this review helpful.

 

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