Barber Subaru

★★☆☆☆
  • 1969 Thompson Blvd

    Ventura, CA 93001

    Map & Directions
  • 805-643-9259

About Barber Subaru

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Horrible Service!!!
I took my car in when my check engine light came on. Barry had me convinced they would be the best place to fix any Subaru problem. They told me it was that the tires were registering different speeds. Ok...I got new tires and the problem went away.
A few weeks passed and my car started making horrible noise and my brother suggested I do not drive it to Ventura. I stopped by Barber Subaru (in my brother's car) to discuss the symptoms with Barry. When I told him that my brother was completely unable to put the car in reverse, he told me that it is "perfectly normal for a car to not go in reverse if you're on a slight hill. That's why there is the little compartment next to the gear shifter. If you get stuck and unable to put the car in reverse, take off the cover, put a screwdriver in there, and it will go in reverse." What!?! I know that's not "normal"!! I then told Barry about how my car was rolling backwards in park. Again, he told me that it's "perfectly normal for a car to roll back in park if you're not using the emergency break." Ok...obvious this guy is taking me for a fool. Within the next week or so, my transmission was history. Needed to be completely replaced. I called several mechanics to get pricing and knew I would not be taking my car to Barber Subaru for repair. I did end up calling Barry to ask him for a price for a new transmission. We ended our conversation with him promising to find a quote for a new transmission. This was 3 weeks ago and I still haven't heard back from him. Guess they're busy enough and don't need to obtain or retain customers. Not only were they not helpful, but Barry talked to me in an extremely deaming manner and did not take any of my concerns seriously. I found him condescending and rude. I wonder if this is a gender issue. Does Barry treat all women like this?
I believe that had Barry listened to my concerns, my transmission could have been repaired instead of needing to be replaced.
I will never go back, and I will be sure to pass it on with my big mouth.

1
★☆☆☆☆

Horrible Service!!!
I took my car in when my check engine light came on. Barry had me convinced they would be the best place to fix any Subaru problem. They told me it was that the tires were registering different speeds. Ok...I got new tires and the problem went away.
A few weeks passed and my car started making horrible noise and my brother suggested I do not drive it to Ventura. I stopped by Barber Subaru (in my brother's car) to discuss the symptoms with Barry. When I told him that my brother was completely unable to put the car in reverse, he told me that it is "perfectly normal for a car to not go in reverse if you're on a slight hill. That's why there is the little compartment next to the gear shifter. If you get stuck and unable to put the car in reverse, take off the cover, put a screwdriver in there, and it will go in reverse." What!?! I know that's not "normal"!! I then told Barry about how my car was rolling backwards in park. Again, he told me that it's "perfectly normal for a car to roll back in park if you're not using the emergency break." Ok...obvious this guy is taking me for a fool. Within the next week or so, my transmission was history. Needed to be completely replaced. I called several mechanics to get pricing and knew I would not be taking my car to Barber Subaru for repair. I did end up calling Barry to ask him for a price for a new transmission. We ended our conversation with him promising to find a quote for a new transmission. This was 3 weeks ago and I still haven't heard back from him. Guess they're busy enough and don't need to obtain or retain customers. Not only were they not helpful, but Barry talked to me in an extremely deaming manner and did not take any of my concerns seriously. I found him condescending and rude. I wonder if this is a gender issue. Does Barry treat all women like this?
I believe that had Barry listened to my concerns, my transmission could have been repaired instead of needing to be replaced.
I will never go back, and I will be sure to pass it on with my big mouth.

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Owning an Outback, my car was plagued by the recall involving the cooling fan relay and the ecm. After contacting the dealer stating my problem, they were quite understanding of the problem and said they would order a computer for the car and that it would take a couple of weeks since the part was on backorder. When the part finally came in, I went there and my car was tested, from which I was told it would not need the computer, just the relay. Having researched this problem on the internet and being an engineer, I found this suspect, but took the car since I had no way to prove my suspicion without driving it.

After taking the car all of 2 miles down the road, the problem started again so I turned around and took the car back where I was greeted and told that the problem was not what Subaru of America said it should be and that there is nothing they could do about it (consequently, this is the furthest they would ever take it). Knowing this was going nowhere, I called Subaru customer service and started a case file from which they told me to take the vehicle back to the dealership.

Upon returning to the dealership, they took my car in, did a test on the fan to see its operation (the fan wasn't the problem, it was the computer) and then proceeded to tell me my car was perfectly normal. The service manager there began to take a calm, but hostile tone with me as I tried to debate (note: in a normal tone, no screaming, no swearing) with him why he can tell me my car is normal when I know there is an issue. I was then told that I couldnt possibly know how my car is supposed to operate (note: engineer, specifically auto engineer) and that I should leave and find service elsewhere since we aren't getting anywhere here. I was thrown out of a dealership, a dealership who hadn't even offered to drive my car to verify the problem and decided to talk down to me as if I knew nothing about the operation of my vehicle.

Overall: This was the worst dealer experience I had ever had. I vehemently recommend staying away from this dealer, especially if you know little about cars because they WILL NOT go the extra mile and try to actually fix your car, and when they were called out on their inability to diagnose a problem, any facade of customer service they put up was completely gone. I cannot but whole-heartedly disagree with Yvonne N. about Barry, the service manager. I too thought he was helpful and courteous at first, but showed otherwise when I challenged him about the problem. Also, there may be nothing wrong with your car, but after my experience, I'd recommend taking the car to another dealer or private garage for a second opinion.

P.S. I was in training in CA and was about to take the car home to Jacksonville, FL via Pittsburgh, PA. The car was eventually fixed 3 months and 12,000miles later. Yes, it was the computer like I said in the beginning, and yes the two dealerships (Day Subaru in Pittsburgh, and Subaru of Jacksonville were outstanding and are getting letters of commendation).

1
★☆☆☆☆

Owning an Outback, my car was plagued by the recall involving the cooling fan relay and the ecm. After contacting the dealer stating my problem, they were quite understanding of the problem and said they would order a computer for the car and that it would take a couple of weeks since the part was on backorder. When the part finally came in, I went there and my car was tested, from which I was told it would not need the computer, just the relay. Having researched this problem on the internet and being an engineer, I found this suspect, but took the car since I had no way to prove my suspicion without driving it.

After taking the car all of 2 miles down the road, the problem started again so I turned around and took the car back where I was greeted and told that the problem was not what Subaru of America said it should be and that there is nothing they could do about it (consequently, this is the furthest they would ever take it). Knowing this was going nowhere, I called Subaru customer service and started a case file from which they told me to take the vehicle back to the dealership.

Upon returning to the dealership, they took my car in, did a test on the fan to see its operation (the fan wasn't the problem, it was the computer) and then proceeded to tell me my car was perfectly normal. The service manager there began to take a calm, but hostile tone with me as I tried to debate (note: in a normal tone, no screaming, no swearing) with him why he can tell me my car is normal when I know there is an issue. I was then told that I couldnt possibly know how my car is supposed to operate (note: engineer, specifically auto engineer) and that I should leave and find service elsewhere since we aren't getting anywhere here. I was thrown out of a dealership, a dealership who hadn't even offered to drive my car to verify the problem and decided to talk down to me as if I knew nothing about the operation of my vehicle.

Overall: This was the worst dealer experience I had ever had. I vehemently recommend staying away from this dealer, especially if you know little about cars because they WILL NOT go the extra mile and try to actually fix your car, and when they were called out on their inability to diagnose a problem, any facade of customer service they put up was completely gone. I cannot but whole-heartedly disagree with Yvonne N. about Barry, the service manager. I too thought he was helpful and courteous at first, but showed otherwise when I challenged him about the problem. Also, there may be nothing wrong with your car, but after my experience, I'd recommend taking the car to another dealer or private garage for a second opinion.

P.S. I was in training in CA and was about to take the car home to Jacksonville, FL via Pittsburgh, PA. The car was eventually fixed 3 months and 12,000miles later. Yes, it was the computer like I said in the beginning, and yes the two dealerships (Day Subaru in Pittsburgh, and Subaru of Jacksonville were outstanding and are getting letters of commendation).

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I rarely feel compelled to write a letter regarding outstanding customer service, primarily because I rarely have my socks knocked off. My recent experience with the staff at Barber Subaru however, can not go without an acknowledgement.

I recently leased the new 2006 B9 Tribeca and was very impressed by the knowledge, patience, and professionalism demonstrated by your Sales Manager, Tom Hayden. Buying/leasing a new vehicle is not something I do everyday. Actually, my last experience was several years ago when I purchased a car from another Ventura based car dealer, not to be mentioned. At that time I was treated like the "little woman" who should have had her daddy with her to deal.

My experience with Mr. Hayden was quite the opposite. I am a professional woman however, I admit to not knowing much about the every day mechanics of a car. Tom was very thorough in answering all of my questions, patient when I was still confused, and professional in describing the advantages, disagvantages of a purchase vs. lease, given my life style.

I absolutely love my car and when I had concerns a week later regarding how the engine was running, I called Tom. Once again, Tom was very patient and tried to answer my questions. In fact, Tom asked your service manager, Barry Service, to also speak with my. Barry was great and spent a great deal of time with me on the phone to try and identify the possible problems with the car. We jointly made a decision to bring the car back in on a Saturday so that the car could be inspected. As it turned out, the car was running just fine. Apparently I was just unaccustomed to the power of the Tribeca and new driving conditions!

Overall, my experience with Barber Subaru was phenomenal! You have a great team!

PROS: World Class Customer Service, Professional Staff, Personal attention
CONS: none

5
★★★★★

I rarely feel compelled to write a letter regarding outstanding customer service, primarily because I rarely have my socks knocked off. My recent experience with the staff at Barber Subaru however, can not go without an acknowledgement.

I recently leased the new 2006 B9 Tribeca and was very impressed by the knowledge, patience, and professionalism demonstrated by your Sales Manager, Tom Hayden. Buying/leasing a new vehicle is not something I do everyday. Actually, my last experience was several years ago when I purchased a car from another Ventura based car dealer, not to be mentioned. At that time I was treated like the "little woman" who should have had her daddy with her to deal.

My experience with Mr. Hayden was quite the opposite. I am a professional woman however, I admit to not knowing much about the every day mechanics of a car. Tom was very thorough in answering all of my questions, patient when I was still confused, and professional in describing the advantages, disagvantages of a purchase vs. lease, given my life style.

I absolutely love my car and when I had concerns a week later regarding how the engine was running, I called Tom. Once again, Tom was very patient and tried to answer my questions. In fact, Tom asked your service manager, Barry Service, to also speak with my. Barry was great and spent a great deal of time with me on the phone to try and identify the possible problems with the car. We jointly made a decision to bring the car back in on a Saturday so that the car could be inspected. As it turned out, the car was running just fine. Apparently I was just unaccustomed to the power of the Tribeca and new driving conditions!

Overall, my experience with Barber Subaru was phenomenal! You have a great team!

PROS: World Class Customer Service, Professional Staff, Personal attention
CONS: none

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