Bruce's Tree Service

★☆☆☆☆

About Bruce's Tree Service

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Home & Garden
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Terrible service. Made appointment for a bid - Bruce never showed up (8-09). Prior service was terrible - office staff is rude. I figure I would try them one more time - big mistake. Try Alamo Tree service.

1
★☆☆☆☆

Terrible service. Made appointment for a bid - Bruce never showed up (8-09). Prior service was terrible - office staff is rude. I figure I would try them one more time - big mistake. Try Alamo Tree service.

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Similar problems as the others below. I think Angela actually has a problem of some sort, she must be the owner or related to the owner for anyone to allow this type of person to represent their company - she is an embarrassment. They are dishonest. They were to come out and grind the stump of the tree they took down (had the same problems with the tree as everyone else, scheduling issues bizarre arguments with Angela, etc.) when I arrived home the stump was still there. I called the office and they told me they would not remove the stump until I removed a bench that was built around it. They removed the tree and said nothing about the bench, but canceled the stump job on me. I said that was fine, I would call back some time to reschedule, but that since they canceled on me, I would like to save the $300 and was not in a hurry to get the work done. I went out to dinner that evening around 7pm with my husband, we came back one hour later and they had come back while we were gone and did the work. The neighbor said they were working so fast he couldn't believe it. He was also suspicious of them and that is why he was telling us about seeing them. They must have been hiding around the corner waiting for us to leave - I don't know how else to explain their absolutely impeccable timing, and did work in the evening so they could charge my credit card. It was clear there was no miscommunication on their part for the work as they charged my card that night but did not send the receipt in the mail until I was able to get someone on the phone to complain about it a week later. I currently have put in a dispute for the charge with the credit card company.

1
★☆☆☆☆

Similar problems as the others below. I think Angela actually has a problem of some sort, she must be the owner or related to the owner for anyone to allow this type of person to represent their company - she is an embarrassment. They are dishonest. They were to come out and grind the stump of the tree they took down (had the same problems with the tree as everyone else, scheduling issues bizarre arguments with Angela, etc.) when I arrived home the stump was still there. I called the office and they told me they would not remove the stump until I removed a bench that was built around it. They removed the tree and said nothing about the bench, but canceled the stump job on me. I said that was fine, I would call back some time to reschedule, but that since they canceled on me, I would like to save the $300 and was not in a hurry to get the work done. I went out to dinner that evening around 7pm with my husband, we came back one hour later and they had come back while we were gone and did the work. The neighbor said they were working so fast he couldn't believe it. He was also suspicious of them and that is why he was telling us about seeing them. They must have been hiding around the corner waiting for us to leave - I don't know how else to explain their absolutely impeccable timing, and did work in the evening so they could charge my credit card. It was clear there was no miscommunication on their part for the work as they charged my card that night but did not send the receipt in the mail until I was able to get someone on the phone to complain about it a week later. I currently have put in a dispute for the charge with the credit card company.

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I called this company to have a stump ground out from my front yard. When I received the quote I was told that the shavings of the stump would be left in the ground, and that we had to remove them. However they said that they would come back if the stump was still there.

When they initially came to the house to do the job, and were 4 hours late to the appointment. Because they were only there for a day they had to return the following day to complete the job again. This is the 4th time I have had to ask them to come to the house, and work on the stump, and it is still not removed.

After I asked them to come out again the customer service person, Angela yelled at me and hung up on me several times, then she said that she will ??See me in court? when I told her that I was putting a hold on the payment until they came out to finish the job. After this I called for the manager Noelle ever day for a week, and she wouldn??t accept or return any of my phone calls. When my boyfriend called she hung up on his as well.

DO NOT USE THIS SERVICE!!! They are terribly rude, and disrespectful.

1
★☆☆☆☆

I called this company to have a stump ground out from my front yard. When I received the quote I was told that the shavings of the stump would be left in the ground, and that we had to remove them. However they said that they would come back if the stump was still there.

When they initially came to the house to do the job, and were 4 hours late to the appointment. Because they were only there for a day they had to return the following day to complete the job again. This is the 4th time I have had to ask them to come to the house, and work on the stump, and it is still not removed.

After I asked them to come out again the customer service person, Angela yelled at me and hung up on me several times, then she said that she will ??See me in court? when I told her that I was putting a hold on the payment until they came out to finish the job. After this I called for the manager Noelle ever day for a week, and she wouldn??t accept or return any of my phone calls. When my boyfriend called she hung up on his as well.

DO NOT USE THIS SERVICE!!! They are terribly rude, and disrespectful.

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Hired them to remove a stump from our yard. They told us it would take one day to get completely removed. They came out one day and worked for about an hour and left. They came back two days later and worked for a few hours and left. They considered the project finished. When we removed the trimmings from where they were working we found more of the stump not ground out.

When we called the company, they were rude and unhelpful. One woman hung up on me. We have to now find another company to finish the job.

1
★☆☆☆☆

Hired them to remove a stump from our yard. They told us it would take one day to get completely removed. They came out one day and worked for about an hour and left. They came back two days later and worked for a few hours and left. They considered the project finished. When we removed the trimmings from where they were working we found more of the stump not ground out.

When we called the company, they were rude and unhelpful. One woman hung up on me. We have to now find another company to finish the job.

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I have used and recommended Bruce's tree service for over 5 years and can't be more impressed with the quality of work, clean up, punctuality for meeting the appointment date and time. Having been in contracting and safety for over 40 years I am extremely picky I was surprised to see the other bad reviews. The office staff/scheduler has always been courteous and returned my calls and made accommodations for changes in schedule times. I had them trim trees (date palms) for 5 years an on the 6th year I had them removed and the stumps ground. I was always satisfied with the workmanship and clean up other the missing tree you couldn't tell they had been there. Everything right down to the saw dust was gone! Good Luck from a satisfied Pleasanton customer.

1
★☆☆☆☆

I have used and recommended Bruce's tree service for over 5 years and can't be more impressed with the quality of work, clean up, punctuality for meeting the appointment date and time. Having been in contracting and safety for over 40 years I am extremely picky I was surprised to see the other bad reviews. The office staff/scheduler has always been courteous and returned my calls and made accommodations for changes in schedule times. I had them trim trees (date palms) for 5 years an on the 6th year I had them removed and the stumps ground. I was always satisfied with the workmanship and clean up other the missing tree you couldn't tell they had been there. Everything right down to the saw dust was gone! Good Luck from a satisfied Pleasanton customer.

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I called Bruce's Tree Service to cut down a large tree in my back yard. They called to confirm and showed up for what they said was a one day job. They were to cut down the tree on day 1 and grind out the stump on day 2. They estimated wrong so the tree cutters cancelled the stump grinders appointment, came back two days later to cut the rest of the tree down. It took another week to get the stump grinders back out to finish the job, but they saw the dog in the yard and left and didn't even call. I called the office and asked why they left and she said they saw a dog in the yard and were scared. I explaind to the office folks that the dog would be in the yard and that he was harmless. The workers eventually came back, broke a piece of their equipment and left with no word on when they would return. On the 3rd day of no phone calls from the office, I called and asked when they would be back to finish. It has been 3 weeks and they still have not been back. They are scheduled to come back in a week, because they say they are booked. In the mean time I keep getting rude phone calls from the office personel that I need to pay them. Well the job is not finished. Their response is that I have to pay or they will cancel the appointment to get the stump grinders out to finish the job. The girl Angela in the office is about the rudest person in a customer service roll, that I have ever dealt with. I will never use these people again.....

2
★★☆☆☆

I called Bruce's Tree Service to cut down a large tree in my back yard. They called to confirm and showed up for what they said was a one day job. They were to cut down the tree on day 1 and grind out the stump on day 2. They estimated wrong so the tree cutters cancelled the stump grinders appointment, came back two days later to cut the rest of the tree down. It took another week to get the stump grinders back out to finish the job, but they saw the dog in the yard and left and didn't even call. I called the office and asked why they left and she said they saw a dog in the yard and were scared. I explaind to the office folks that the dog would be in the yard and that he was harmless. The workers eventually came back, broke a piece of their equipment and left with no word on when they would return. On the 3rd day of no phone calls from the office, I called and asked when they would be back to finish. It has been 3 weeks and they still have not been back. They are scheduled to come back in a week, because they say they are booked. In the mean time I keep getting rude phone calls from the office personel that I need to pay them. Well the job is not finished. Their response is that I have to pay or they will cancel the appointment to get the stump grinders out to finish the job. The girl Angela in the office is about the rudest person in a customer service roll, that I have ever dealt with. I will never use these people again.....

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I hired Bruce's Tree service to trim to trees at my Mother's home. The trees were large and had needed to be trimmed for about 20 years, one was touching the roof of her house and dropping apples. Bruce's Tree Service promptly gave us a fair estimate and called 4 times to confirm the work appointment. That's where the strangeness came in, they showed up did about 90% of the work, broke my Mom's arbor and then disappeared. My Mom didn't know if they were trying to fix the arbor or what, but they never said that they were leaving and left many apples on her roof. Payment was supposed to be paid at the completion of service, so she and I assumed that they were coming back. After two weeks my Mom got a bill in the mail. I called and spoke to Bonnie who was surprised that the work had not been completed and sympathetic regarding the arbor breaking. She said to discount the payment to account for the extra work and arbor replacement. If the workers in the field were as good as the office workers, this would be a hard company to beat. I would still call them again. They have a toll free number too, it is 800-368-8733

3
★★★☆☆

I hired Bruce's Tree service to trim to trees at my Mother's home. The trees were large and had needed to be trimmed for about 20 years, one was touching the roof of her house and dropping apples. Bruce's Tree Service promptly gave us a fair estimate and called 4 times to confirm the work appointment. That's where the strangeness came in, they showed up did about 90% of the work, broke my Mom's arbor and then disappeared. My Mom didn't know if they were trying to fix the arbor or what, but they never said that they were leaving and left many apples on her roof. Payment was supposed to be paid at the completion of service, so she and I assumed that they were coming back. After two weeks my Mom got a bill in the mail. I called and spoke to Bonnie who was surprised that the work had not been completed and sympathetic regarding the arbor breaking. She said to discount the payment to account for the extra work and arbor replacement. If the workers in the field were as good as the office workers, this would be a hard company to beat. I would still call them again. They have a toll free number too, it is 800-368-8733

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