Audio Express

★★★★☆
Lowest Installed Price Guaranteed
  • 1140 E Sahara Ave

    Las Vegas, NV 89104

    Map & Directions
  • 702-369-6086

About Audio Express

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Hours
9am - 7pm Monday thru Saturday 12am - 5pm Sunday

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4.0 3
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They were very helpful. Took time to understand exactly what I wanted and adressed my concerns. It was nice that they were not pushy on a sale.

3
★★★★★

They were very helpful. Took time to understand exactly what I wanted and adressed my concerns. It was nice that they were not pushy on a sale.

.

Where do I get started?..

About a year ago, I walked into an Audio Express after hearing a radio ad. I wanted to get a DVD player. An associate by the name of Flint helped me pick out the unit and another associate rang me up. He seemed very knowledgeable about the products and directed me towards the Kenwood KVA-617DVD unit. Despite being an Alpine guy, I chose the Kenwood over the Alpine available at the time, because according to the store brochure, AND the sales rep the unit had three 5V pre-outs along with Bluetooth capability with an Alpine KCA-BT100 unit sold separately and it had navigation capability as well with Kenwood??s navigation plug-in. I was sold on the features and the upgradability of the product.
At the time, I didn??t really need the Bluetooth, because I didn??t own a Bluetooth capable phone, and chose to hold off on trying to install the plug in until such time that I owned a Bluetooth capable phone. I did purchase the navigation plug-in from a separate online retailer.
Just under a year later, I wore out my old phone and jumped on the iPhone bandwagon. The iPhone being Bluetooth capable and remembering that my unit was Bluetooth compliant I rushed to Audio Express to get Kenwood??s Bluetooth expansion pack, that they said would work with the unit. Before I did however I called.
There are three ??Audio Express? stores in the Las Vegas area. I purchased the unit from the ??Sahara? store, but the employee that had sold it to me originally Flint (not the person that rang me up) had moved to the ??Sunset? store. After contacting the store on sunset I enquired about options of connecting my iphone to the unit. They said that Kenwood had a new device the KCA-BT200 that would do the trick and that they had several in stock ready for me.

Later that day, I drove across town to the sunset store to purchase and install the unit. When purchasing the unit, both Flint and another associate assured me, that the unit was the way to go, and that it was backwards compatible. I purchased the unit for around $200. It was late and I wanted the unit installed today. Seeing that it was a simple module plug-in that I could do myself with relative ease, I installed the unit in the parking lot myself. Took about 10min.

To my surprise, the KVA-617DVD unit would not recognize the KCA-BT200 module. Having the store on hand and still open, I asked for help. An associate walked out and attempted to get the unit to work. Flint and an installer at the store, suggested, that perhaps the unit needs to be reset. I did that with the associate and sure enough NOTHING!

Now at this point, I had 3 Audio Express employees try ideas on how to connect the KCA-617DVD to a KCA-BT200 module. It was getting late, and the store was closing. I was instructed/told, that I should wait until tomorrow, and come back in the morning when they can look over the manual and make sure that I or they didn??t miss something.

I came back in the morning, and after about an hour of fumbling around with the manual, the associate decided to call Kenwood technical support to figure out what was wrong. Kenwood??s reply ??THE UNIT IS NOT COMPATIBLE WITH BLUETOOTH?. The associate, shocked at this point, asked Kenwood, if they realize that their literature clearly stated that the unit was in fact Blue=tooth compatible. The technical support guy at the other end replied, yes they were aware of the issue. At this point, the call was ended and I was told that I could return the KCA-BT200 module and go on my marry way. It??s not that simple however.
I was not happy with the fact that I was sold a unit by Audio Express that was to be Bluetooth compatible but was in fact NOT compatible with Bluetooth.

The interesting thing, is that Flint (manager) was shocked and told me that his training manuals stated that it was Bluetooth compatible and that Kenwood was to blame. To his credit he was right. After looking online, I found a Kenwood brochure featuring the KVA-617DVD unit and clearly listing it as a Bluetooth compatible unit.

Now, my offer to the store was that I would return the currently installed unit as it was misrepresented to me, and I would purchase a new unit that WAS Bluetooth compatible, I would also purchase the BT-200 module ($200), would pay the difference on the new unit in price to go Bluetooth, AND would purchase a warranty ($200) on the new unit, something I hadn??t done with the unit I purchased a year ago.

I was told NO!

To read my entire ordeal, right up to the district manager and his sarcasm and how nothing will happen go here...

http://www.shorttext.com/xv4fp5

1
★☆☆☆☆

Where do I get started?..

About a year ago, I walked into an Audio Express after hearing a radio ad. I wanted to get a DVD player. An associate by the name of Flint helped me pick out the unit and another associate rang me up. He seemed very knowledgeable about the products and directed me towards the Kenwood KVA-617DVD unit. Despite being an Alpine guy, I chose the Kenwood over the Alpine available at the time, because according to the store brochure, AND the sales rep the unit had three 5V pre-outs along with Bluetooth capability with an Alpine KCA-BT100 unit sold separately and it had navigation capability as well with Kenwood??s navigation plug-in. I was sold on the features and the upgradability of the product.
At the time, I didn??t really need the Bluetooth, because I didn??t own a Bluetooth capable phone, and chose to hold off on trying to install the plug in until such time that I owned a Bluetooth capable phone. I did purchase the navigation plug-in from a separate online retailer.
Just under a year later, I wore out my old phone and jumped on the iPhone bandwagon. The iPhone being Bluetooth capable and remembering that my unit was Bluetooth compliant I rushed to Audio Express to get Kenwood??s Bluetooth expansion pack, that they said would work with the unit. Before I did however I called.
There are three ??Audio Express? stores in the Las Vegas area. I purchased the unit from the ??Sahara? store, but the employee that had sold it to me originally Flint (not the person that rang me up) had moved to the ??Sunset? store. After contacting the store on sunset I enquired about options of connecting my iphone to the unit. They said that Kenwood had a new device the KCA-BT200 that would do the trick and that they had several in stock ready for me.

Later that day, I drove across town to the sunset store to purchase and install the unit. When purchasing the unit, both Flint and another associate assured me, that the unit was the way to go, and that it was backwards compatible. I purchased the unit for around $200. It was late and I wanted the unit installed today. Seeing that it was a simple module plug-in that I could do myself with relative ease, I installed the unit in the parking lot myself. Took about 10min.

To my surprise, the KVA-617DVD unit would not recognize the KCA-BT200 module. Having the store on hand and still open, I asked for help. An associate walked out and attempted to get the unit to work. Flint and an installer at the store, suggested, that perhaps the unit needs to be reset. I did that with the associate and sure enough NOTHING!

Now at this point, I had 3 Audio Express employees try ideas on how to connect the KCA-617DVD to a KCA-BT200 module. It was getting late, and the store was closing. I was instructed/told, that I should wait until tomorrow, and come back in the morning when they can look over the manual and make sure that I or they didn??t miss something.

I came back in the morning, and after about an hour of fumbling around with the manual, the associate decided to call Kenwood technical support to figure out what was wrong. Kenwood??s reply ??THE UNIT IS NOT COMPATIBLE WITH BLUETOOTH?. The associate, shocked at this point, asked Kenwood, if they realize that their literature clearly stated that the unit was in fact Blue=tooth compatible. The technical support guy at the other end replied, yes they were aware of the issue. At this point, the call was ended and I was told that I could return the KCA-BT200 module and go on my marry way. It??s not that simple however.
I was not happy with the fact that I was sold a unit by Audio Express that was to be Bluetooth compatible but was in fact NOT compatible with Bluetooth.

The interesting thing, is that Flint (manager) was shocked and told me that his training manuals stated that it was Bluetooth compatible and that Kenwood was to blame. To his credit he was right. After looking online, I found a Kenwood brochure featuring the KVA-617DVD unit and clearly listing it as a Bluetooth compatible unit.

Now, my offer to the store was that I would return the currently installed unit as it was misrepresented to me, and I would purchase a new unit that WAS Bluetooth compatible, I would also purchase the BT-200 module ($200), would pay the difference on the new unit in price to go Bluetooth, AND would purchase a warranty ($200) on the new unit, something I hadn??t done with the unit I purchased a year ago.

I was told NO!

To read my entire ordeal, right up to the district manager and his sarcasm and how nothing will happen go here...

http://www.shorttext.com/xv4fp5

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1 out of 1 people found this review helpful.

.

Save yourself the trouble, and go to a larger retailer that will stand behind it's products and respects their customers.

This place misrepresents products and does'nt honor returns.

5
★★★★★

Save yourself the trouble, and go to a larger retailer that will stand behind it's products and respects their customers.

This place misrepresents products and does'nt honor returns.

Was this review helpful to you?
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1 out of 1 people found this review helpful.

More about Audio Express

We proudly sell Kenwood, Pioneer, JBL, Infinity, JVC, Clarion, Alpine, Viper, Code Alarm, Kicker, Parrot, Excelon, Audiovox

 

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