Best Buy

★★★☆☆
  • 5065 Almaden Expy

    San Jose, CA 95118

    Map & Directions
  • 408-979-1591

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Hours
M-Th 10am-10pm, F 9am-11pm, Sa 9am-10pm, Su 10am-8pm
Special Offer
Black Friday 2016

Shopping

Shopping
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3.0 4
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The customer service is pathetic and the employees have very little knowledge. I will no longer shop at Best Buy.\n\nWe order a TV online and pickup at this store. We tried to return the TV 5 days later and were told that the system could could not process the return and there is no override so they can't do anything to resolve the issue. They gave us the option to take the TV with us and try again a different day or to leave the TV with them and they would continue to try the refund. They couldn't tell me when that would be or what they would do if the system would not accept the return.\n\n

0
★☆☆☆☆

The customer service is pathetic and the employees have very little knowledge. I will no longer shop at Best Buy.\n\nWe order a TV online and pickup at this store. We tried to return the TV 5 days later and were told that the system could could not process the return and there is no override so they can't do anything to resolve the issue. They gave us the option to take the TV with us and try again a different day or to leave the TV with them and they would continue to try the refund. They couldn't tell me when that would be or what they would do if the system would not accept the return.\n\n

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To me, Best Buy is very similar to Circuit City. When new movies are released on DVD, I always check the Sunday ads to see which store will have the lower price.

This Best Buy has two entrances (which is nice if you're parked on the other side of the store). I think they have a nice selection of DVDs.

My husband also got his keyboard here--which still works.

3
★★★☆☆

To me, Best Buy is very similar to Circuit City. When new movies are released on DVD, I always check the Sunday ads to see which store will have the lower price.

This Best Buy has two entrances (which is nice if you're parked on the other side of the store). I think they have a nice selection of DVDs.

My husband also got his keyboard here--which still works.

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We have bought all sorts of things from this store because they always have good quality at a good price, especially if you watch their ads.

We have bought a microwave, CD's, DVD's, and miscellaneous computer stuff from Best Buy.

When I bought the microwave, I was really impressed at the product knowledge the guy who helped me had. He never put down a certain product but instead would tell me that another product did certain things better. I liked that he could focus on the positive and still help me steer away from the lesser-quality products.

We always check here first for most electronics because we have always been happy with their selection, prices and service.

5
★★★★★

We have bought all sorts of things from this store because they always have good quality at a good price, especially if you watch their ads.

We have bought a microwave, CD's, DVD's, and miscellaneous computer stuff from Best Buy.

When I bought the microwave, I was really impressed at the product knowledge the guy who helped me had. He never put down a certain product but instead would tell me that another product did certain things better. I liked that he could focus on the positive and still help me steer away from the lesser-quality products.

We always check here first for most electronics because we have always been happy with their selection, prices and service.

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.

This is a typical big box store. They have decent prices and below average service. Sometimes you will get someone that knows what they are talking about. The selection is good, so you will probably find what you are looking for.

3
★★★☆☆

This is a typical big box store. They have decent prices and below average service. Sometimes you will get someone that knows what they are talking about. The selection is good, so you will probably find what you are looking for.

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