CottageCare - Denver

★☆☆☆☆
  • 2705 E Louisiana Ave

    Denver, CO 80210

    Map & Directions
  • 303-282-7885

About CottageCare - Denver

Categories
  • Employment Agencies
  • House Cleaning
Details
  • Maid & Butler Service

Personal Services

Personal Services
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The cleaning gal (Nancy) was good but this Chad Neimann who called himself the owner, but was really only the Denver, CO, manager showed up & all went down hill from then on, He used dirty rags to dust with. Refused to use Pledge I provided that is non allergen based since I have asthma & instead continued to use this VERY DRYING "all purpose cleaner" on everything from kitchen to bathroom to expensive wood antiques! Did NOT vacuum the stairs or other areas or most important the one bedroom I asked them to do as I had just had an extremely serious chest surgery. Any dusting or cleaning by Chad Niemenn was at best sloppy and left many areas not touched. Plus, this Chad Niemann decided to charge me over and above the quote to do the edges of the wood floor that was quoted as part of the original quote! I let them know I was not happy with the job within the 24 hour time limit. I then requested my check returned (i.e. my money returned in full, per CottageCare's "if you are not completely satisfied we will refund your money in full" e-mail guarantee I had requested. This did not happen! I also requested a copy of CottageCare's Insurance and Bonding and was NEVER provided with this. I spoke with a "Mike" who was supposed to be Chad Niemann's superviser, but "Mike", an obvious member of the "good ole boy network" failed to do his job & "left it up to Chad". I requested to speak with the franchise owner and was refused his name & how to reach him.

1
★☆☆☆☆

The cleaning gal (Nancy) was good but this Chad Neimann who called himself the owner, but was really only the Denver, CO, manager showed up & all went down hill from then on, He used dirty rags to dust with. Refused to use Pledge I provided that is non allergen based since I have asthma & instead continued to use this VERY DRYING "all purpose cleaner" on everything from kitchen to bathroom to expensive wood antiques! Did NOT vacuum the stairs or other areas or most important the one bedroom I asked them to do as I had just had an extremely serious chest surgery. Any dusting or cleaning by Chad Niemenn was at best sloppy and left many areas not touched. Plus, this Chad Niemann decided to charge me over and above the quote to do the edges of the wood floor that was quoted as part of the original quote! I let them know I was not happy with the job within the 24 hour time limit. I then requested my check returned (i.e. my money returned in full, per CottageCare's "if you are not completely satisfied we will refund your money in full" e-mail guarantee I had requested. This did not happen! I also requested a copy of CottageCare's Insurance and Bonding and was NEVER provided with this. I spoke with a "Mike" who was supposed to be Chad Niemann's superviser, but "Mike", an obvious member of the "good ole boy network" failed to do his job & "left it up to Chad". I requested to speak with the franchise owner and was refused his name & how to reach him.

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