Jimmy's Love Bug

★★★★☆
  • 235 S Freedom Blvd

    Provo, UT 84601

    Map & Directions
  • 801-374-3435

About Jimmy's Love Bug

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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4.2 5
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I am very disappointed in the service I have received from Jimmy's.
I needed some body work done on my Audi A6 front headlight, bumper, and grate. When I went to pick up my car, I was assured by the service person that there was "supposed" to be a gaping hole behind my grate--under my headlight, where they had failed to put a plastic grate cover. I showed them pictures of my car before the accident--and found pictures of other Audi A6's on the internet--all that had the grate cover. But your service man walked me across the street to try to find another Audi A6 to prove to me that I was wrong. I left, disappointed and upset--and I went to the Audi dealership in Orem. Sure enough, the Audi dealership assured me I was right--that there was a grate cover for my car that was missing. I had to purchase that piece (an additional $50) and bring it back to the service people to ask them to please put it in the right place.

I brought my car in this week for an oil change and was given an estimate (which I have a copy of) for new brake pads and rotors for $250, including parts and labor. When I went to pick up my car this afternoon, the total was $333!!! When I looked closely at the invoice, I was charged $120 for rotors, $75 for pads, $5 for enviro fee, and $112 for labor. I asked them WHY the discrepancy of $83 extra dollars, and he didn't have an answer for me. I have both my invoices, as well as my estimate in hand, and feel that I have been taken advantage of.

I am disappointed at the service I have received in both the body shop and the service shop. I have spent more than $600 in their shop this month alone and expected great service. The fact that I had to go look for and purchase a part myself was annoying, but the additional $83 charge (without explanation) is unacceptable. I do not recommend Jimmy's for Audi repair.

1
★☆☆☆☆

I am very disappointed in the service I have received from Jimmy's.
I needed some body work done on my Audi A6 front headlight, bumper, and grate. When I went to pick up my car, I was assured by the service person that there was "supposed" to be a gaping hole behind my grate--under my headlight, where they had failed to put a plastic grate cover. I showed them pictures of my car before the accident--and found pictures of other Audi A6's on the internet--all that had the grate cover. But your service man walked me across the street to try to find another Audi A6 to prove to me that I was wrong. I left, disappointed and upset--and I went to the Audi dealership in Orem. Sure enough, the Audi dealership assured me I was right--that there was a grate cover for my car that was missing. I had to purchase that piece (an additional $50) and bring it back to the service people to ask them to please put it in the right place.

I brought my car in this week for an oil change and was given an estimate (which I have a copy of) for new brake pads and rotors for $250, including parts and labor. When I went to pick up my car this afternoon, the total was $333!!! When I looked closely at the invoice, I was charged $120 for rotors, $75 for pads, $5 for enviro fee, and $112 for labor. I asked them WHY the discrepancy of $83 extra dollars, and he didn't have an answer for me. I have both my invoices, as well as my estimate in hand, and feel that I have been taken advantage of.

I am disappointed at the service I have received in both the body shop and the service shop. I have spent more than $600 in their shop this month alone and expected great service. The fact that I had to go look for and purchase a part myself was annoying, but the additional $83 charge (without explanation) is unacceptable. I do not recommend Jimmy's for Audi repair.

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We went to Jimmy's just to look at a VW Jetta we'd seen online and were immediately impressed with both Jimmy and his wife. They stayed late and answered all of our questions, and we ended up leaving with not just the Jetta, but a Passat as well! The deal Jimmy's Love Bug gave us was amazing, as was the service we received. Both vehicles are in excellent condition, although we did have to take the Jetta back for a minor repair. The repair was made with no fuss and a promise to come back if we ever needed help. We LOVE Jimmy's Love Bug and will refer all of our friends and family there when looking for their next vehicle!

5
★★★★★

We went to Jimmy's just to look at a VW Jetta we'd seen online and were immediately impressed with both Jimmy and his wife. They stayed late and answered all of our questions, and we ended up leaving with not just the Jetta, but a Passat as well! The deal Jimmy's Love Bug gave us was amazing, as was the service we received. Both vehicles are in excellent condition, although we did have to take the Jetta back for a minor repair. The repair was made with no fuss and a promise to come back if we ever needed help. We LOVE Jimmy's Love Bug and will refer all of our friends and family there when looking for their next vehicle!

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Over the past few years my business partner and I have bought 10 cars from Jimmy because from day 1 we have been extremely impressed. They have a family run mentality and are honest in their dealings. We have referred many friends and they have all come away very pleased. Their service and repair is amazing. I went to The Audi dealership up the road and the estimate for my repairs was $4500 (Jimmy did it for 850.) They treat everyone like friends and family and will help you find exactly what you're looking for without being pushy (If they don't have it, they will find it.) They take pride in their cars and their customer service. We LOVE them!

5
★★★★★

Over the past few years my business partner and I have bought 10 cars from Jimmy because from day 1 we have been extremely impressed. They have a family run mentality and are honest in their dealings. We have referred many friends and they have all come away very pleased. Their service and repair is amazing. I went to The Audi dealership up the road and the estimate for my repairs was $4500 (Jimmy did it for 850.) They treat everyone like friends and family and will help you find exactly what you're looking for without being pushy (If they don't have it, they will find it.) They take pride in their cars and their customer service. We LOVE them!

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We bought an Audi there last year and it was a great experience. They went out of their way to make us happy, gave us a great deal on the vehicle (1k below blue book) and gave us the full trade in value of our trade in. We have since gone to other dealerships who will only offer fractions of the trade in value. Jimmy's has earned our service and we will return!

5
★★★★★

We bought an Audi there last year and it was a great experience. They went out of their way to make us happy, gave us a great deal on the vehicle (1k below blue book) and gave us the full trade in value of our trade in. We have since gone to other dealerships who will only offer fractions of the trade in value. Jimmy's has earned our service and we will return!

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Jimmy's Love Bug is a very honest dealership with very nice cars (mostly Audis & Volkswagon). Jimmy himself was always out working with everyone else and helping customers whenever we went to their lot. The car lot is small and there is not a huge selection, but they will help you find what you are looking for. Jimmy is very honest, even if it is not in his favor to be. I trust him completely and would recommend his cars and service!

5
★★★★★

Jimmy's Love Bug is a very honest dealership with very nice cars (mostly Audis & Volkswagon). Jimmy himself was always out working with everyone else and helping customers whenever we went to their lot. The car lot is small and there is not a huge selection, but they will help you find what you are looking for. Jimmy is very honest, even if it is not in his favor to be. I trust him completely and would recommend his cars and service!

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