Petrie's

★★☆☆☆
  • 3274 Bel Air Mall

    Mobile, AL 36606

    Map & Directions
  • 251-471-1010

About Petrie's

Hours
Mon. - Sat. 10am - 9pm;Sun. 12:30am - 5pm

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I agree that very often workers are very rude in some shops and supermarkets also in Dubai where normally the service is good. I though workers were kind in Dubai but not always. There are people from different part of the world here but this is not an excuse for being rude with customers. There are some rude workers at the Mall of Emirates in Carrefour and l` Occitane. I went inside in this shop , the sale guy was talking with the customers and me like we were nobody with no respect. I tried to tell him that the his way was wrong.. now prepare your self for a laugh.. this guy said that he does not use Sir or Madame with customers because he thinks that in this way he will be considered inferior to them. No words. I never heard a more idiot answer. Yep , this is the world where we are living people.

2
★★☆☆☆

I agree that very often workers are very rude in some shops and supermarkets also in Dubai where normally the service is good. I though workers were kind in Dubai but not always. There are people from different part of the world here but this is not an excuse for being rude with customers. There are some rude workers at the Mall of Emirates in Carrefour and l` Occitane. I went inside in this shop , the sale guy was talking with the customers and me like we were nobody with no respect. I tried to tell him that the his way was wrong.. now prepare your self for a laugh.. this guy said that he does not use Sir or Madame with customers because he thinks that in this way he will be considered inferior to them. No words. I never heard a more idiot answer. Yep , this is the world where we are living people.

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I feel the same way that many of these people feel. The items that are sold in the store are great but the customer service sucks. I work in retail as well and customer service boost sales it also insures that shrink is low. A store as small as Petrie's it should be easy for employees to at least greet customers if nothing else.

1
★☆☆☆☆

I feel the same way that many of these people feel. The items that are sold in the store are great but the customer service sucks. I work in retail as well and customer service boost sales it also insures that shrink is low. A store as small as Petrie's it should be easy for employees to at least greet customers if nothing else.

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I agree that the employees do need to take a course on how to treat customers. The employees are very rude.

1
★☆☆☆☆

I agree that the employees do need to take a course on how to treat customers. The employees are very rude.

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1 out of 1 people found this review helpful.

.

i m a seamstress and also custom make items such as petries carries....i believe in great customer service brings back repeated business but not once did they say hello how are you...can i help you...kiss my butt...etc...i m surprised that this store is still open if you think they have great prices then you really need to check out my friends shop in grand bay called....kountry stitchin its off hwy 188...we do custom bows...outfits....keychains...monogramming...anything you want and we dont have we can make it...
we also do alterations...and we offer good home customer service where every customer deserves one on one attention....!

like i said we dont have it we can get it or make it...and we're cheaper than petries...

2
★★☆☆☆

i m a seamstress and also custom make items such as petries carries....i believe in great customer service brings back repeated business but not once did they say hello how are you...can i help you...kiss my butt...etc...i m surprised that this store is still open if you think they have great prices then you really need to check out my friends shop in grand bay called....kountry stitchin its off hwy 188...we do custom bows...outfits....keychains...monogramming...anything you want and we dont have we can make it...
we also do alterations...and we offer good home customer service where every customer deserves one on one attention....!

like i said we dont have it we can get it or make it...and we're cheaper than petries...

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As most of the comments on this page the customers service SUCKS! I bought a lap table for my niece and wanted to get her name on it. The lady who i assume was the manager wrote on it with a paint pen that my 5 year old could of written better. It was horrible, I had seen the sticker that you could put on things with a name she never offered that on their when i told her that it looked horrible she just looked at me. She said their was nothing she could do i said that their was i needed something that didn't look like chicken scratch. There was another lady behind me in line that also said that it looked bad. Also another time i was there I was looking for a purse that i only saw one of and it was defedtive i said excuse me do you have anymore of these and she said did you look! I was so aggrevated first of all I looked because I found and second I wouldn't be asking if I saw anymore! These were the rudest people ever. I can't believe they are still in business I work with children and many parents and I will not be recommending this place to anyone!

1
★☆☆☆☆

As most of the comments on this page the customers service SUCKS! I bought a lap table for my niece and wanted to get her name on it. The lady who i assume was the manager wrote on it with a paint pen that my 5 year old could of written better. It was horrible, I had seen the sticker that you could put on things with a name she never offered that on their when i told her that it looked horrible she just looked at me. She said their was nothing she could do i said that their was i needed something that didn't look like chicken scratch. There was another lady behind me in line that also said that it looked bad. Also another time i was there I was looking for a purse that i only saw one of and it was defedtive i said excuse me do you have anymore of these and she said did you look! I was so aggrevated first of all I looked because I found and second I wouldn't be asking if I saw anymore! These were the rudest people ever. I can't believe they are still in business I work with children and many parents and I will not be recommending this place to anyone!

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Try Thrillz Gifts over in Daphne - similar store to Petrie's at the mall in Mobile. The workers there are exceptional and will go out of their way to help their customers.

My stars are for Thrillz, not Petrie's.

2
★★☆☆☆

Try Thrillz Gifts over in Daphne - similar store to Petrie's at the mall in Mobile. The workers there are exceptional and will go out of their way to help their customers.

My stars are for Thrillz, not Petrie's.

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.

Worst workers!! They offered no help and were very rude! Upon checking out the GIRL never even said a word to me. Not a Hello, Not a Thank you. NOTHING!!!! Like I made her mad to get off her stool while she was playing on her phone to help me. I have been in this store several times and I have never once had someone be nice to me.

1
★☆☆☆☆

Worst workers!! They offered no help and were very rude! Upon checking out the GIRL never even said a word to me. Not a Hello, Not a Thank you. NOTHING!!!! Like I made her mad to get off her stool while she was playing on her phone to help me. I have been in this store several times and I have never once had someone be nice to me.

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I am from Louisiana. While I loved the store and its setup, I found the employees very non-chalant about helping their customers. The two young ladies did nothing out of their way to help me and my 3 daughters. The oolder gentleman whom I am assuming is the owner didn't even speak. There was a slight thank you mumbled to us at the end of our checkout. If my 9 year old wouldn't have wanted the hair bows so badly I would have left them there. But they were unique and matched with several outfits. They will lose some customers because of their attitude. By the way, I plan on setting up a boutique similiar to that one in Louisiana BUT with better customer service.

2
★★☆☆☆

I am from Louisiana. While I loved the store and its setup, I found the employees very non-chalant about helping their customers. The two young ladies did nothing out of their way to help me and my 3 daughters. The oolder gentleman whom I am assuming is the owner didn't even speak. There was a slight thank you mumbled to us at the end of our checkout. If my 9 year old wouldn't have wanted the hair bows so badly I would have left them there. But they were unique and matched with several outfits. They will lose some customers because of their attitude. By the way, I plan on setting up a boutique similiar to that one in Louisiana BUT with better customer service.

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I absolutely adore this store! I have 4 kids, 3 of which are girls and I can get all kinds of accessories, bows, gifts, etc. At AWESOME prices. I have met the manager and several other employees, and I can only say that the other reviews must have really had bad days. The employees, were more than helpful, and the manager was a very friendly lady who offered assistance more than once. A MUST SHOP store for anyone with young girls!

5
★★★★★

I absolutely adore this store! I have 4 kids, 3 of which are girls and I can get all kinds of accessories, bows, gifts, etc. At AWESOME prices. I have met the manager and several other employees, and I can only say that the other reviews must have really had bad days. The employees, were more than helpful, and the manager was a very friendly lady who offered assistance more than once. A MUST SHOP store for anyone with young girls!

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I visited Petrie's Bel Air Mall store for the very first time today, and I am sorry to say that I had one of the worst retail experiences ever. I was looking for something very specific, even bringing the items I was trying to match. I glanced around the store and, not seeing what I needed right off hand, decided to ask the TWO ladies behind the counter for help. One girl, the younger one, ignored me completely. The other older lady simply pointed at the wall and said, "Did you not see all the bows right there?" in a very condescending tone. Then, still not leaving her seat behind the desk, said, "See where that other bow is? Look there." Never once did this woman leave her perch to assist me, a new customer, who needed some direction to maneuver through all the crap they have in there. I was clearly interrupting the ladies' break plans, as all they really seemed interested in was which one of them was going for snacks. Finally, after noticing I was still in the store, the same older lady says, "Oh, we have ribbons too. You DO see those, don't you?" There is a very large display of ribbons on the wall, so that snide little comment was COMPLETELY unnecessary and unprofessional. I eventually found a lovely hairbow, at a fair price, that exactly matched what I needed. But I purposely left the store without purchasing a darn thing. I know Petrie's has been in business for many years, but with that kind of attitude I do not understand how. I genuinely enjoy purchasing hairbows and accessories for my daughter, and had I been treated with any kindness whatsoever I would have become a customer of this establishment for life. Now they can forget it. Oh, and by the way....I work in customer service, and I will be sure to let everyone I meet know how poorly Petrie's of Mobile treats their customers.

1
★☆☆☆☆

I visited Petrie's Bel Air Mall store for the very first time today, and I am sorry to say that I had one of the worst retail experiences ever. I was looking for something very specific, even bringing the items I was trying to match. I glanced around the store and, not seeing what I needed right off hand, decided to ask the TWO ladies behind the counter for help. One girl, the younger one, ignored me completely. The other older lady simply pointed at the wall and said, "Did you not see all the bows right there?" in a very condescending tone. Then, still not leaving her seat behind the desk, said, "See where that other bow is? Look there." Never once did this woman leave her perch to assist me, a new customer, who needed some direction to maneuver through all the crap they have in there. I was clearly interrupting the ladies' break plans, as all they really seemed interested in was which one of them was going for snacks. Finally, after noticing I was still in the store, the same older lady says, "Oh, we have ribbons too. You DO see those, don't you?" There is a very large display of ribbons on the wall, so that snide little comment was COMPLETELY unnecessary and unprofessional. I eventually found a lovely hairbow, at a fair price, that exactly matched what I needed. But I purposely left the store without purchasing a darn thing. I know Petrie's has been in business for many years, but with that kind of attitude I do not understand how. I genuinely enjoy purchasing hairbows and accessories for my daughter, and had I been treated with any kindness whatsoever I would have become a customer of this establishment for life. Now they can forget it. Oh, and by the way....I work in customer service, and I will be sure to let everyone I meet know how poorly Petrie's of Mobile treats their customers.

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.

i love going to petrie's!! there bows are awesome. i could spend all day in there looking at things. the people that work there are so nice and very helpful. you should go to petrie's!

5
★★★★★

i love going to petrie's!! there bows are awesome. i could spend all day in there looking at things. the people that work there are so nice and very helpful. you should go to petrie's!

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I shopped at the Colonial mall store. The manager at this store has an "I don't care" attitude. I purchased a nap mat and got home to find it was torn. When I spoke with the manager she kinda laughed and said "well you can exchange it...I mean I could replace it for you" Why would I exchange for another mat that tears so easily? Come to find out..I would not be getting the same style mat that I had. When I asked for a refund the manager said with a laugh "We do not do refunds" I would have to exchange it for something else. My child starts school in a week. I live an hour and half from this store. Am I suppose to drop everything and drive to her store to exchange for something I do not need when a mat is what is needed by a week?? She does not care about her customers once they have paid her and walked out the door. I will prolly not use this store again unless customers service improves or new management.

2
★★☆☆☆

I shopped at the Colonial mall store. The manager at this store has an "I don't care" attitude. I purchased a nap mat and got home to find it was torn. When I spoke with the manager she kinda laughed and said "well you can exchange it...I mean I could replace it for you" Why would I exchange for another mat that tears so easily? Come to find out..I would not be getting the same style mat that I had. When I asked for a refund the manager said with a laugh "We do not do refunds" I would have to exchange it for something else. My child starts school in a week. I live an hour and half from this store. Am I suppose to drop everything and drive to her store to exchange for something I do not need when a mat is what is needed by a week?? She does not care about her customers once they have paid her and walked out the door. I will prolly not use this store again unless customers service improves or new management.

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.

I just left from this store in Colonial mall and I have never received such terribly awful customer service. Especially when the woman I had this encounter with said that she was the manager. I mean what kind of example are you setting for your employees when you yourself are this rude to customers. She had an attitude when I first approached her to ask a few questions about their iron on monograms...for I have never seen or used this type of monogram. With hesitation, I went ahead and let her do the iron on monogram which to my surprise turned out extremely cute, however, my exact words when I went back to pick up the bag were " I love the bag, the monogram turned out great but it is really off center." Fair enough, right?? I mean I did pay for this. She continued to have an attitude and come up with every excuse not to fix this problem....she exclaimed, the pocket is off center, she reiterated that the font I had picked would not be cute, so on and so on. GEEZ!!! We even pulled out the ruler to measure and it was clearly off center and she would not re-do the monogram. I can't believe how difficult this was when I kept telling her I want the bag and I want it monogrammed, I really love it. I just did not understand the fuss. She made a mistake and placed the monogram off center. She refused to do another monogram for me because she stated " if I do another and you don't like it then I will be out another bag." I mean I clearly loved the bag I just wanted her to do the job right! Anyway I could go on about her disgusting attitude forever, but I will not return to this store and I will spread the word to everyone I know about how rude this woman, the 'manager', was. There are way cuter places to shop anyway!!

1
★☆☆☆☆

I just left from this store in Colonial mall and I have never received such terribly awful customer service. Especially when the woman I had this encounter with said that she was the manager. I mean what kind of example are you setting for your employees when you yourself are this rude to customers. She had an attitude when I first approached her to ask a few questions about their iron on monograms...for I have never seen or used this type of monogram. With hesitation, I went ahead and let her do the iron on monogram which to my surprise turned out extremely cute, however, my exact words when I went back to pick up the bag were " I love the bag, the monogram turned out great but it is really off center." Fair enough, right?? I mean I did pay for this. She continued to have an attitude and come up with every excuse not to fix this problem....she exclaimed, the pocket is off center, she reiterated that the font I had picked would not be cute, so on and so on. GEEZ!!! We even pulled out the ruler to measure and it was clearly off center and she would not re-do the monogram. I can't believe how difficult this was when I kept telling her I want the bag and I want it monogrammed, I really love it. I just did not understand the fuss. She made a mistake and placed the monogram off center. She refused to do another monogram for me because she stated " if I do another and you don't like it then I will be out another bag." I mean I clearly loved the bag I just wanted her to do the job right! Anyway I could go on about her disgusting attitude forever, but I will not return to this store and I will spread the word to everyone I know about how rude this woman, the 'manager', was. There are way cuter places to shop anyway!!

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This is a great store with all kinds of gift ideas. I purchased an entire set of luggage for my daughter which is unique and different. When traveling, it helps to be able to quickly identify your bags. Each piece was very affordable and good quality. We love this store and recommend it to anyone looking for cute gifts. They also carry purses, earrings, necklaces, and specialized and personalized items. It is a great store to go in if all you have is $20 and you need to pick up a birthday present for that special girl in your life. Great for all ages.

5
★★★★★

This is a great store with all kinds of gift ideas. I purchased an entire set of luggage for my daughter which is unique and different. When traveling, it helps to be able to quickly identify your bags. Each piece was very affordable and good quality. We love this store and recommend it to anyone looking for cute gifts. They also carry purses, earrings, necklaces, and specialized and personalized items. It is a great store to go in if all you have is $20 and you need to pick up a birthday present for that special girl in your life. Great for all ages.

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This store needs to be shut down. They sold me a rhinestone necklace and earrings that were defected!!! All I wanted was an exchange and the girl I spoke to refused to exchange my necklace set and she had a NASTY attitude. She does not need to work with the public AT ALL!! I will make sure I spread the word about this place to all my business associates, friends, family and especially to the Better Business Bureau as well as who this store pays their rent to! Please Please do not go to this store because their merchandise is defected and they will not let you exchange or receive a refund on it!

1
★☆☆☆☆

This store needs to be shut down. They sold me a rhinestone necklace and earrings that were defected!!! All I wanted was an exchange and the girl I spoke to refused to exchange my necklace set and she had a NASTY attitude. She does not need to work with the public AT ALL!! I will make sure I spread the word about this place to all my business associates, friends, family and especially to the Better Business Bureau as well as who this store pays their rent to! Please Please do not go to this store because their merchandise is defected and they will not let you exchange or receive a refund on it!

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This great little store in the Colonial Mall is wonderful. They sell the cutest little trinkets. I found some silver shoe charms there once that you attach to your shoe laces. My daughter loved those. They also carry earrings, necklaces, cute little purses and containers and frames that you can get your name painted on. Lots of great "stocking stuffers". They have really good prices too.

PROS: Unique gifts
CONS: None

5
★★★★★

This great little store in the Colonial Mall is wonderful. They sell the cutest little trinkets. I found some silver shoe charms there once that you attach to your shoe laces. My daughter loved those. They also carry earrings, necklaces, cute little purses and containers and frames that you can get your name painted on. Lots of great "stocking stuffers". They have really good prices too.

PROS: Unique gifts
CONS: None

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Petries is one of the best shops at the Mobile mall! They offer lots of jewelry, purses (which they can put your name on!), bulletin boards, chairs, buckets...anything you want that is glittery, golden, fluffy, and painted; check out Petries! The store is very kid-friendly, and offers many gifts that would be perfect for the upcoming holiday season! The staff is always willing to help! Monograming can be done at a small addition fee, and is usually ready the next business day!

4
★★★★☆

Petries is one of the best shops at the Mobile mall! They offer lots of jewelry, purses (which they can put your name on!), bulletin boards, chairs, buckets...anything you want that is glittery, golden, fluffy, and painted; check out Petries! The store is very kid-friendly, and offers many gifts that would be perfect for the upcoming holiday season! The staff is always willing to help! Monograming can be done at a small addition fee, and is usually ready the next business day!

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