Masterlube

★★★☆☆

About Masterlube

Details
Hours
Sun 10am-3pm, Mon-Fri 9am-6pm, Sat 8am-5pm

Automotive

Automotive
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Bmw Highline European Mtrcrs

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Bmw Highline European Mtrcrs

10562 Walker St Cypress, CA

2.5 2
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I was a regular. On my last visit the manager showed me my air filter that was filthy and recomended changing it. I declined the service. I planed on cleaning the filter at home and getting a new one at my next service at the dealership. When I got home I took out the air filter and found that I had a pretty clean filter. They had tried to get me to change the filter by showing me a bad filter that was not mine. I took my car back to complain and they took the filter out which looked great. The manager said that this was the same filter he showed me. I pointed out that he would have never recomended to replace a filter that looked this good. Make sure they are showing you your filter and not some filthy thing they have saved to get business.

1
★☆☆☆☆

I was a regular. On my last visit the manager showed me my air filter that was filthy and recomended changing it. I declined the service. I planed on cleaning the filter at home and getting a new one at my next service at the dealership. When I got home I took out the air filter and found that I had a pretty clean filter. They had tried to get me to change the filter by showing me a bad filter that was not mine. I took my car back to complain and they took the filter out which looked great. The manager said that this was the same filter he showed me. I pointed out that he would have never recomended to replace a filter that looked this good. Make sure they are showing you your filter and not some filthy thing they have saved to get business.

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I've been coming to Masterlube for the last few years, because they do what you ask, it's quick, and they don't try to tack on a bunch of every things you didn't request. They are always friendly and provide good customer service.

4
★★★★☆

I've been coming to Masterlube for the last few years, because they do what you ask, it's quick, and they don't try to tack on a bunch of every things you didn't request. They are always friendly and provide good customer service.

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