I-Magik of California

★☆☆☆☆

About I-Magik of California

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I uploaded manuals via their website to be printed. I made highlights and notes in the pdf and of course wanted those printed as well. The first time I was told that I should make note of that when ordering because the staff does not look at the document(s). No problem. However, I had to explain to this person how to do it because he was arguing with me that it wasn't possible. The next time I made note of this need in the project details section. Again, it was not done. Again, I'm speaking with (a new ignoramus) someone who has no clue how to do this and this time she is insolently arguing with me in the background. As recompense, they agreed to redo the job. Again, they botched it - this time they figured out how to print the markups but printed it on the wrong paper and neglected to 3 hole punch it - all of which I paid extra for. While the prices here are competitive and they offer the convenience of online ordering, the customer service, experience, and attention to detail is completely lacking. If you want your job done right and deal with people who take pride in their work as well as their business - look elsewhere. They have an F+ rating on the BBB and I'm sorry I gave them the benefit of the doubt, THREE times. And beware that they are also listed under different names including Copies in Color and Copies & Color. No matter the name - they SUCK!

1
★☆☆☆☆

I uploaded manuals via their website to be printed. I made highlights and notes in the pdf and of course wanted those printed as well. The first time I was told that I should make note of that when ordering because the staff does not look at the document(s). No problem. However, I had to explain to this person how to do it because he was arguing with me that it wasn't possible. The next time I made note of this need in the project details section. Again, it was not done. Again, I'm speaking with (a new ignoramus) someone who has no clue how to do this and this time she is insolently arguing with me in the background. As recompense, they agreed to redo the job. Again, they botched it - this time they figured out how to print the markups but printed it on the wrong paper and neglected to 3 hole punch it - all of which I paid extra for. While the prices here are competitive and they offer the convenience of online ordering, the customer service, experience, and attention to detail is completely lacking. If you want your job done right and deal with people who take pride in their work as well as their business - look elsewhere. They have an F+ rating on the BBB and I'm sorry I gave them the benefit of the doubt, THREE times. And beware that they are also listed under different names including Copies in Color and Copies & Color. No matter the name - they SUCK!

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I noticed a sign on the window that said 10 cents per color copy. I went inside to inquire and was told that they needed 24 hours, which I thought was very resonable. I e-mailed a job of 200 color copies to the e-mail address given to me by a representative, I went back 3 working days later and my job was missing. I was asked when I sent the e-mail, exact date and time. I explained that I wasn't sure of the exact time, that I would have to look on my computer. I was told that they get 2000 e-mails a day. I said that I would have proof of sending it on my computer and was told that they did not "care about my proof". When I got back to my office, I forwarded the same e-mail to the exact same e-mail address I had. I called to confirm that they had received it the second time and IN FACT they had. I asked what they think happend to the first e-mail I had sent, and was told "I have no idea". There was never an apology or any expression that they cared about what had happened. What if I had been on a strict deadline?

After they looked at my job, I was told that the job was full of color and that they would have to show it to the main guy and let me know if there would be a problem. I decided to cancel my order. I do hundreds of print jobs throughout the year. Unfortunantely, I would rather pay a little more and be sure that I will get my print jobs and be treated professionally, rather than deal with this.

Sincerely

0
★☆☆☆☆

I noticed a sign on the window that said 10 cents per color copy. I went inside to inquire and was told that they needed 24 hours, which I thought was very resonable. I e-mailed a job of 200 color copies to the e-mail address given to me by a representative, I went back 3 working days later and my job was missing. I was asked when I sent the e-mail, exact date and time. I explained that I wasn't sure of the exact time, that I would have to look on my computer. I was told that they get 2000 e-mails a day. I said that I would have proof of sending it on my computer and was told that they did not "care about my proof". When I got back to my office, I forwarded the same e-mail to the exact same e-mail address I had. I called to confirm that they had received it the second time and IN FACT they had. I asked what they think happend to the first e-mail I had sent, and was told "I have no idea". There was never an apology or any expression that they cared about what had happened. What if I had been on a strict deadline?

After they looked at my job, I was told that the job was full of color and that they would have to show it to the main guy and let me know if there would be a problem. I decided to cancel my order. I do hundreds of print jobs throughout the year. Unfortunantely, I would rather pay a little more and be sure that I will get my print jobs and be treated professionally, rather than deal with this.

Sincerely

Pros: They say that they will have the copies done within 24 hours

Cons: 1.The job wasn't done, or started, the people were rude.

 

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