Usaa

★★★★☆

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I was rear-ended by another driver. I went to have my car evaluated by the USAA preferred vendor. I was then given the money to fix my car. I could not get my car fixed in NC so I waited until I got back to Florida to have my car fixed. In Florida, I took my car to another USAA preferred vendor. Instead of just fixing the car, they reevaluated my car in the system. The difference in dollar amounts, which was only a tax difference, caused it to be classified as totaled. USAA failed to inform me of the change in status. They took the money they had given me back out of my account as I bank with them as well. I fought for 3 months to have this changed but USAA was unwilling to negotiate. I have been a long time customer. Previously they had been very communicative and worked with me on that vehicle. Overall, the experience I have had has been one of non-communication, non-transparency on their part, and dis-respectfulness by some of the representatives.

1
★☆☆☆☆

I was rear-ended by another driver. I went to have my car evaluated by the USAA preferred vendor. I was then given the money to fix my car. I could not get my car fixed in NC so I waited until I got back to Florida to have my car fixed. In Florida, I took my car to another USAA preferred vendor. Instead of just fixing the car, they reevaluated my car in the system. The difference in dollar amounts, which was only a tax difference, caused it to be classified as totaled. USAA failed to inform me of the change in status. They took the money they had given me back out of my account as I bank with them as well. I fought for 3 months to have this changed but USAA was unwilling to negotiate. I have been a long time customer. Previously they had been very communicative and worked with me on that vehicle. Overall, the experience I have had has been one of non-communication, non-transparency on their part, and dis-respectfulness by some of the representatives.

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USAA is the best insurance company if you can get in. It is only offered to military, former military and their spouses/children. We have our auto, home and boat insurance with them. No one can beat their rates - in fact no one even tries. Although they are national and not local, they process claims and reimbursements promptly without hassle.

5
★★★★★

USAA is the best insurance company if you can get in. It is only offered to military, former military and their spouses/children. We have our auto, home and boat insurance with them. No one can beat their rates - in fact no one even tries. Although they are national and not local, they process claims and reimbursements promptly without hassle.

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0 out of 1 people found this review helpful.

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USAA is the best insurance company by far. It is only offered to military and former military and their spouses and children. They offer so many services. We have our auto, home and life insurance with them. They also offer banking, realty services and discounts on car rentals, flowers and so much more. The rates are very reasonable and can not be beat. We have been so happy with them.

5
★★★★★

USAA is the best insurance company by far. It is only offered to military and former military and their spouses and children. They offer so many services. We have our auto, home and life insurance with them. They also offer banking, realty services and discounts on car rentals, flowers and so much more. The rates are very reasonable and can not be beat. We have been so happy with them.

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0 out of 1 people found this review helpful.

 

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