Usaa

★★★☆☆

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Insurance
More choices in San Antonio:
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Treaty Oak Insurance Partners

24165 IH 10 West Suite 220 San Antonio, TX

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Jeff Ellis - State Farm Insurance Agent

16350 Blanco Rd San Antonio, TX

3.0 2
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I was rear-ended by another driver. I went to have my car evaluated by the USAA preferred vendor. I was then given the money to fix my car. I could not get my car fixed in NC so I waited until I got back to Florida to have my car fixed. In Florida, I took my car to another USAA preferred vendor. Instead of just fixing the car, they reevaluated my car in the system. The difference in dollar amounts, which was only a tax difference, caused it to be classified as totaled. USAA failed to inform me of the change in status. They took the money they had given me back out of my account as I bank with them as well. I fought for 3 months to have this changed but USAA was unwilling to negotiate. I have been a long time customer. Previously they had been very communicative and worked with me on that vehicle. Overall, the experience I have had has been one of non-communication, non-transparency on their part, and dis-respectfulness by some of the representatives.

1
★☆☆☆☆

I was rear-ended by another driver. I went to have my car evaluated by the USAA preferred vendor. I was then given the money to fix my car. I could not get my car fixed in NC so I waited until I got back to Florida to have my car fixed. In Florida, I took my car to another USAA preferred vendor. Instead of just fixing the car, they reevaluated my car in the system. The difference in dollar amounts, which was only a tax difference, caused it to be classified as totaled. USAA failed to inform me of the change in status. They took the money they had given me back out of my account as I bank with them as well. I fought for 3 months to have this changed but USAA was unwilling to negotiate. I have been a long time customer. Previously they had been very communicative and worked with me on that vehicle. Overall, the experience I have had has been one of non-communication, non-transparency on their part, and dis-respectfulness by some of the representatives.

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I have been a member of USAA for 20 years and I can't think of ever needing another insurance company!
Their customer service IS world class. They go above and beyond expectations to help!
RECOMMENDED for all your financial needs!

5
★★★★★

I have been a member of USAA for 20 years and I can't think of ever needing another insurance company!
Their customer service IS world class. They go above and beyond expectations to help!
RECOMMENDED for all your financial needs!

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