Forever 21

★☆☆☆☆
  • 7700 W Arrowhead Towne Ste 2184

    Glendale, AZ 85308

    Map & Directions
  • 623-334-0530

About Forever 21

Categories
  • Clothing Stores
  • Men's Clothing
  • Women's Clothing Stores

Shopping

Shopping
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Lets start with the environment, it is absolutely the most disgusting store I have been in, I have been to cleaner stores in Tijuana! The carpets remind me of a seedy pay by the hour hotel as does the walls, counters, etc.... The dressing rooms alone do not give you that "Please let me take my clothes off and try on these awesome jeans" feel; you do however get a " I may raped, mugged or something else that would inflict much bodily harm" feel!

The staff are great and they are not to blame for any of this companies problems, although FOREVER 21 you may want to actually listen to your employees because I for one know that they feel the same way!

With that being said lets move on to why I decided to write this; the absolutely atrocious policy this store attempts to inflict on its "Customers"! I have never ever been to an establishment other than an music store that tells its customers they have 21 days to return or exchange the item, I am guessing someone in their meager policy/marketing department must have thought that was cute. But then to tell your customers that even if returned in that 21 day time frame they will receive store credit and not a cash refund. Excuse me but with the sub par clothing and prices that should be a crime why in the world would I want a store credit to buy more junk? Probably to ensure that they have very little on their P/L sheets every quarter!

I decided to take my wife bikini shopping, she found a cute one, it was the last one, so to ensure she got it we decided to buy it and if she found something better we would return it. Well after a couple more stores and couple more bikini purchases she decided that it really wasn't all that flattering and decided to take it back. This is where we were told that we could have a store credit but not a refund! After advising them that I had been in there not more the 20 minutes prior and purchased it in cash I decided it was quite pointless as the "manager" could not be found and the store associates were not in a position to change this lackluster policy, I decided to write this post and take my business elsewhere.

If you decided to shop at this store please remember for this company they operate off of Caveat emptor!

1
★☆☆☆☆

Lets start with the environment, it is absolutely the most disgusting store I have been in, I have been to cleaner stores in Tijuana! The carpets remind me of a seedy pay by the hour hotel as does the walls, counters, etc.... The dressing rooms alone do not give you that "Please let me take my clothes off and try on these awesome jeans" feel; you do however get a " I may raped, mugged or something else that would inflict much bodily harm" feel!

The staff are great and they are not to blame for any of this companies problems, although FOREVER 21 you may want to actually listen to your employees because I for one know that they feel the same way!

With that being said lets move on to why I decided to write this; the absolutely atrocious policy this store attempts to inflict on its "Customers"! I have never ever been to an establishment other than an music store that tells its customers they have 21 days to return or exchange the item, I am guessing someone in their meager policy/marketing department must have thought that was cute. But then to tell your customers that even if returned in that 21 day time frame they will receive store credit and not a cash refund. Excuse me but with the sub par clothing and prices that should be a crime why in the world would I want a store credit to buy more junk? Probably to ensure that they have very little on their P/L sheets every quarter!

I decided to take my wife bikini shopping, she found a cute one, it was the last one, so to ensure she got it we decided to buy it and if she found something better we would return it. Well after a couple more stores and couple more bikini purchases she decided that it really wasn't all that flattering and decided to take it back. This is where we were told that we could have a store credit but not a refund! After advising them that I had been in there not more the 20 minutes prior and purchased it in cash I decided it was quite pointless as the "manager" could not be found and the store associates were not in a position to change this lackluster policy, I decided to write this post and take my business elsewhere.

If you decided to shop at this store please remember for this company they operate off of Caveat emptor!

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