Hunan Chef

★★★☆☆

About Hunan Chef

Hours
Daily 11am-10pm
3.0 4
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Went for my first time a week ago. We were sitting promptly and attended to promptly. The food was average in my opinion. They didn't have the same kind of chicken wings most Chinese restaurants have. The fries were salty. IMO, I think the

3
★★★★★

Went for my first time a week ago. We were sitting promptly and attended to promptly. The food was average in my opinion. They didn't have the same kind of chicken wings most Chinese restaurants have. The fries were salty. IMO, I think the

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My family and I had eaten here several times and found the food to be excellent, service okay.
However, our last visit, we got there about 9 p.m. on a Sunday and the buffet was rather picked over but we knew it was late and we were hungry and the things that we liked were still on the buffet. The service was very bad. The girl took our drink order, without a smile, a welcome, or anything, brought our drinks, still making no comment. Everything was cold to lukewarm. We did not complain because it was late. When we went to check out I asked the cashier if we could get a discount because the buffet selection was limited and the food was all cold or lukewarm. She said we should have said something to the waitress. She also said that we could have looked at the buffet before we ate and we didn't have to eat there.
She was not polite and acted like she could care less if we ever came back. Her name is Serena. I would have been okay with the fact that she couldn?t give us a discount if she had just been nice about it, but the ?I don?t care? attitude just did not sit well with me. I emailed Hunan Chef about the incident and they have not responded. I guess customer service and satisfaction won't sink in with them until no one is going there anymore. We are telling all our friends to go down the road to the Woodlands House.

0
★☆☆☆☆

My family and I had eaten here several times and found the food to be excellent, service okay.
However, our last visit, we got there about 9 p.m. on a Sunday and the buffet was rather picked over but we knew it was late and we were hungry and the things that we liked were still on the buffet. The service was very bad. The girl took our drink order, without a smile, a welcome, or anything, brought our drinks, still making no comment. Everything was cold to lukewarm. We did not complain because it was late. When we went to check out I asked the cashier if we could get a discount because the buffet selection was limited and the food was all cold or lukewarm. She said we should have said something to the waitress. She also said that we could have looked at the buffet before we ate and we didn't have to eat there.
She was not polite and acted like she could care less if we ever came back. Her name is Serena. I would have been okay with the fact that she couldn?t give us a discount if she had just been nice about it, but the ?I don?t care? attitude just did not sit well with me. I emailed Hunan Chef about the incident and they have not responded. I guess customer service and satisfaction won't sink in with them until no one is going there anymore. We are telling all our friends to go down the road to the Woodlands House.

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If you have young children, who are not the "average" height, do not go to this restaurant. I was willing to pay full price for my 12yr. old., but my 10yr. old, who is almost 5'5", was also charged an adult price because of the restaurant's pricing policy for children, which is based on two lines on their wall. What guideline are they using as the "average" height for children and do they think just because a child is taller they will eat more? My 10yr. only ate half her plate, then had dessert. When I asked for the manager's name, the hostess told me she did not know the manager's name. What???? I am 5'7" and my husband is almost 6'5", therefore, my children got the raw end of the deal because of their genetics. This place will never receive a dime from me or my family again!!!

0
★☆☆☆☆

If you have young children, who are not the "average" height, do not go to this restaurant. I was willing to pay full price for my 12yr. old., but my 10yr. old, who is almost 5'5", was also charged an adult price because of the restaurant's pricing policy for children, which is based on two lines on their wall. What guideline are they using as the "average" height for children and do they think just because a child is taller they will eat more? My 10yr. only ate half her plate, then had dessert. When I asked for the manager's name, the hostess told me she did not know the manager's name. What???? I am 5'7" and my husband is almost 6'5", therefore, my children got the raw end of the deal because of their genetics. This place will never receive a dime from me or my family again!!!

Pros: Great Food, Fast Service

Cons: Children Pricing should be based on AGE, not height!!!

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Although this buffet is up on 1960, we look forward to visiting. The variety and quality of food is very good, and they don't skimp. The large (21-25) salt & pepper shrimp are my highlight (eat them shells and all!), there is plenty of whole fish, beef, chicken, ribs, brisket, sushi, vegetables, and the sauces actually all taste different. Service is good & friendly, and although the bathrooms are nice they often are trashed. Worth going out of your way for.

2
★★★★☆

Although this buffet is up on 1960, we look forward to visiting. The variety and quality of food is very good, and they don't skimp. The large (21-25) salt & pepper shrimp are my highlight (eat them shells and all!), there is plenty of whole fish, beef, chicken, ribs, brisket, sushi, vegetables, and the sauces actually all taste different. Service is good & friendly, and although the bathrooms are nice they often are trashed. Worth going out of your way for.

Pros: Variety, freshness

Cons: Huge place, bathrooms get trashed

 

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