Santa Monica Collection

★★☆☆☆
Sunday - Saturday 9a to 6p
  • 1418 7th Street

    Santa Monica, CA 90401

    Map & Directions
  • 310-576-7072

About Santa Monica Collection

Categories
  • Apartment Operators

Real Estate

Real Estate
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Ocean Palms

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Hughes Towers Apartments

3520 Hughes Ave Los Angeles, CA

2.0 3
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The apartments here are ok, but there are absolutely no amenities - which there should be for the rent you have to pay. It's virtually impossible to get your security deposit back b/c the onsite management is lazy and rude. I would highly recommend checking out other options, like The Seacastle or Archstone, rather than spending money for mediocre apartments and horrid management.

0
★☆☆☆☆

The apartments here are ok, but there are absolutely no amenities - which there should be for the rent you have to pay. It's virtually impossible to get your security deposit back b/c the onsite management is lazy and rude. I would highly recommend checking out other options, like The Seacastle or Archstone, rather than spending money for mediocre apartments and horrid management.

Cons: rude onsite management, location next to homeless shelters, over-priced

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I noticed that the review before mine has the same complaint, the management is completely deceptive and charge you astronomical amounts when you move out. They lost two of my rent checks and then tried to charge me $200 in late fees for checks they had lost. I had to move out of my apartment early, they charged me unbelievable amounts for maintenance to an apt that was left in great condition and then waited until the last days of my original lease to re-lease the apartment; thus forcing me to pay 3 months of rent when I was no longer living there.They are totally deceptive and I will never rent from them again.
I strongly advise you to look elsewhere. The apartments are nice and they do have what seems to be a monopoly on apts. in Santa Monica, but you will be forced to pay possibly three or four times your deposit when you move out including various erroneous charges they add on.

2
★★☆☆☆

I noticed that the review before mine has the same complaint, the management is completely deceptive and charge you astronomical amounts when you move out. They lost two of my rent checks and then tried to charge me $200 in late fees for checks they had lost. I had to move out of my apartment early, they charged me unbelievable amounts for maintenance to an apt that was left in great condition and then waited until the last days of my original lease to re-lease the apartment; thus forcing me to pay 3 months of rent when I was no longer living there.They are totally deceptive and I will never rent from them again.
I strongly advise you to look elsewhere. The apartments are nice and they do have what seems to be a monopoly on apts. in Santa Monica, but you will be forced to pay possibly three or four times your deposit when you move out including various erroneous charges they add on.

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Business Response:

Thanks for your Feedback We are always looking to improve in the quality of our Customer Service Care. We have made significant changes to better serve our Customers. Everyone deserves a second chance....right?
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The sales people at the Santa Monica Collection apartments are trained to say anything to get you to rent. The apartments are small, but beautiful, and have good closets and bathrooms.

Once you get in, dealing with the management is impossible. They are rude, deceptive, and getting any commitment from them to fix anything whatsoever is impossible. When they do fix it, the repairs will be halfway, and their workers will use your tools, vacuum, etc., and not tell you.

When you move out, they will allege they spent about 20 hours turning your unit around, and that it cost about twice your deposit.

3
★★★☆☆

The sales people at the Santa Monica Collection apartments are trained to say anything to get you to rent. The apartments are small, but beautiful, and have good closets and bathrooms.

Once you get in, dealing with the management is impossible. They are rude, deceptive, and getting any commitment from them to fix anything whatsoever is impossible. When they do fix it, the repairs will be halfway, and their workers will use your tools, vacuum, etc., and not tell you.

When you move out, they will allege they spent about 20 hours turning your unit around, and that it cost about twice your deposit.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thanks for your Feedback We are always striving to improve the level of service that we provide to our residents. Significant changes have been made to provide the highest level of service to our residents. Everyone deserves a second chance....right?

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