Russo's Pet Experience

★★★☆☆
33.6146 -117.878
Map and Directions to Russo's Pet Experience

949-644-0980

1013 Newport Center Dr

Newport Beach, CA

92660

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About Russo's Pet Experience

Hours
Mon-Fri, 10am-9pm; Sat, 10am-7pm; Sun, 11am-6pm

Pets & Animals

Pets & Animals
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Russo's Pet Experience is the product of greedy and selfish human beings. This pet store supplies puppies exclusively from Brule Creek Kennel - this is a PUPPY MILL! The supposed family run company is non-existent and even worse the man who owns Russo's is a convicted criminal of animal cruelty! This company has been in business for over thirty year now let's ban together and end this horrific company! If you need any more information check out the link I've supplied: http://newportbeach.patch.com/groups/kelly-sawyers-blog/p/bp--blog-puppy-mill-pets-trucked-into-russos-at-fashion-island.

1
★☆☆☆☆

Russo's Pet Experience is the product of greedy and selfish human beings. This pet store supplies puppies exclusively from Brule Creek Kennel - this is a PUPPY MILL! The supposed family run company is non-existent and even worse the man who owns Russo's is a convicted criminal of animal cruelty! This company has been in business for over thirty year now let's ban together and end this horrific company! If you need any more information check out the link I've supplied: http://newportbeach.patch.com/groups/kelly-sawyers-blog/p/bp--blog-puppy-mill-pets-trucked-into-russos-at-fashion-island.

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Cynthia M., I had to comment after reading your review. My mini Aussie, now age 8, came from Brule Creek Kennel, via Russo's. He was diagnosed with congenital medial patella luxation in both back knees after 1yr, 2mos, so we weren't even eligible for the 150% of purchase price towards vet fees. When I informed Russo's they didn't much seem to care since it didn't cost them anything. Well, it cost me $6,000 for two knee surgeries, not including the 6 month recoveries, special slings, containment areas, and life-long prescriptions to reduce inflamation. Obviously, they haven't changed much in the past 8 years. If you care, email the Irvine City Council to vote yes on their animal welfare ordinance coming up for a vote soon. email: IrvineCC@cityof Irvine.org. Our surgeries enabled our dog to still be walking at age 8 and I wish you the best success with your pet.

1
★☆☆☆☆

Cynthia M., I had to comment after reading your review. My mini Aussie, now age 8, came from Brule Creek Kennel, via Russo's. He was diagnosed with congenital medial patella luxation in both back knees after 1yr, 2mos, so we weren't even eligible for the 150% of purchase price towards vet fees. When I informed Russo's they didn't much seem to care since it didn't cost them anything. Well, it cost me $6,000 for two knee surgeries, not including the 6 month recoveries, special slings, containment areas, and life-long prescriptions to reduce inflamation. Obviously, they haven't changed much in the past 8 years. If you care, email the Irvine City Council to vote yes on their animal welfare ordinance coming up for a vote soon. email: IrvineCC@cityof Irvine.org. Our surgeries enabled our dog to still be walking at age 8 and I wish you the best success with your pet.

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2 out of 2 people found this review helpful.

.

After acquiring my Italian Greyhound from Russo's, at 3 months old, she had just finished a course of antibiotics for a cough that she had while in Russo's. We brought her home, only to find out that 1 month later, I was back at the vet for a skin condition from group housing. Not living close to their vet, I had to rearrange my work schedule to attend appts. She had drops first, orally daily, then pills, then skin scraping twice and then a skin test that was grown to see what was the cause.After that process, I saw a drop of blood on her bed. There we go, back to the vet. A urinalysis was taken when she was getting her spay, only to come back positive. She then needed to go on a soy diet for a month, so I had to go buy the dog food for that.Lastly, while running, she started lifting her back right leg, I took her again to the vet.She has a congenital or hereditary condition from the breeder "BRULE CREEK KENNEL." for luxating patellas. Her kneecaps pop out of place at any given time.She has this condition in BOTH back legs! I called and asked Russo's manager to give me the phone number of the breeder (since you can't find it anywhere). She has not gotten back to me yet! Russo'o covers 150% of the price of what you pay for the animal.This would be $1,125.00 towards this congenital surgery. Guess what the price is for 1 leg...$2,500.00! Times 2, for me! It is sad to think that they sell and do not cover the conditions for their buyers.What good is getting an animal to love and take care of, if you can not afford $5, 000.00 to keep it? So, I tell you, in a matter of the 5 months I have had my dog, ALL of the above has happened!!! Think TWICE before buying any animal from RUSSO"S!!

1
★☆☆☆☆

After acquiring my Italian Greyhound from Russo's, at 3 months old, she had just finished a course of antibiotics for a cough that she had while in Russo's. We brought her home, only to find out that 1 month later, I was back at the vet for a skin condition from group housing. Not living close to their vet, I had to rearrange my work schedule to attend appts. She had drops first, orally daily, then pills, then skin scraping twice and then a skin test that was grown to see what was the cause.After that process, I saw a drop of blood on her bed. There we go, back to the vet. A urinalysis was taken when she was getting her spay, only to come back positive. She then needed to go on a soy diet for a month, so I had to go buy the dog food for that.Lastly, while running, she started lifting her back right leg, I took her again to the vet.She has a congenital or hereditary condition from the breeder "BRULE CREEK KENNEL." for luxating patellas. Her kneecaps pop out of place at any given time.She has this condition in BOTH back legs! I called and asked Russo's manager to give me the phone number of the breeder (since you can't find it anywhere). She has not gotten back to me yet! Russo'o covers 150% of the price of what you pay for the animal.This would be $1,125.00 towards this congenital surgery. Guess what the price is for 1 leg...$2,500.00! Times 2, for me! It is sad to think that they sell and do not cover the conditions for their buyers.What good is getting an animal to love and take care of, if you can not afford $5, 000.00 to keep it? So, I tell you, in a matter of the 5 months I have had my dog, ALL of the above has happened!!! Think TWICE before buying any animal from RUSSO"S!!

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3 out of 3 people found this review helpful.

.

I have recently visited Russo's while shopping at Fashion Island. And guess what! Russo's Pet Experience has moved and expanded. So all you complaining about a tiny space, no need to complain no more. The store seemed neat and tidy. I praise for that. Also, there's only no more than two puppies in one cage. So the cages aren't overcrowded. The puppies seemed well cared for but sad. But you should expect that since they just want a home. However, the staff is SO RUDE! I just asked a few questions about a Shichon (Bichon + Shih Tzu) and that lady rolled her eyes and sighed. Basically all the staff was like that except one. The rest honestly just hung out in the back doing nothing.

3
★★★☆☆

I have recently visited Russo's while shopping at Fashion Island. And guess what! Russo's Pet Experience has moved and expanded. So all you complaining about a tiny space, no need to complain no more. The store seemed neat and tidy. I praise for that. Also, there's only no more than two puppies in one cage. So the cages aren't overcrowded. The puppies seemed well cared for but sad. But you should expect that since they just want a home. However, the staff is SO RUDE! I just asked a few questions about a Shichon (Bichon + Shih Tzu) and that lady rolled her eyes and sighed. Basically all the staff was like that except one. The rest honestly just hung out in the back doing nothing.

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0 out of 3 people found this review helpful.

.

Hi everyone, I recently bought a BEAUTIFUL cockalier from russos and he is sooo fun and cute. When we first bought him I was concerned since he was from brule creek kennels that he may have major health or Training problems, but he is very smart and friendly. During the first weeks we had him (Charlie), he can down with the kennel cough so we had the vet check him out Nd she told us that almost every puppy get the kennel cough. Don't judge Russo's!!!!!!

5
★★★★★

Hi everyone, I recently bought a BEAUTIFUL cockalier from russos and he is sooo fun and cute. When we first bought him I was concerned since he was from brule creek kennels that he may have major health or Training problems, but he is very smart and friendly. During the first weeks we had him (Charlie), he can down with the kennel cough so we had the vet check him out Nd she told us that almost every puppy get the kennel cough. Don't judge Russo's!!!!!!

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0 out of 1 people found this review helpful.

.

i have 4 dogs from their store.
they all have been very sweet and they are all in good health.

i researched all their breeders and thier USDA inspection files.
none of them have violations.

you people should research before criticizing this pet store.

5
★★★★★

i have 4 dogs from their store.
they all have been very sweet and they are all in good health.

i researched all their breeders and thier USDA inspection files.
none of them have violations.

you people should research before criticizing this pet store.

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0 out of 2 people found this review helpful.

.

This shop is pandering to the society trends of south orange county and is overseen by The Irvine Co. which is nothing short of a monopoly and will never do a thing against these stores due to the business they attract with pure suckers who are lured by cute puppy's in the window, but have not done any research, preparation or self education on what they are supporting. What idiots would throw money at a store that buys all their puppy's from mass puppy mills out of Iowa, with no care to investigate conditions of where there dog is coming from, business principles, or the perpetuating crime of overproducing puppies that have a 80% likelihood of ending up sick, with kennel cough, or hyperglycemia, or ptsd, and will be inevitably surrendered to shelters and breed rescues much of the time. People why are you throwing away thousands of dollars for buying unhealthy puppies and reinforcing this terrible cycle! Stop being OC drones!

I walked into Russo's yesterday at the Irvine Spectrum, and saw many puppies that were underage to be shipped on a plane, many that appeared sick and runts (aka teacups) with difficulty breathing and listless. Worse off they will give a puppy to anyone who has money regardless of that puppy's future welfare, whether the owners are fit to care for it, or the puppy is appropriate for the family. For a area set on high standards of living, you sure set the bar low for human decency and compassion for animals.

1
★☆☆☆☆

This shop is pandering to the society trends of south orange county and is overseen by The Irvine Co. which is nothing short of a monopoly and will never do a thing against these stores due to the business they attract with pure suckers who are lured by cute puppy's in the window, but have not done any research, preparation or self education on what they are supporting. What idiots would throw money at a store that buys all their puppy's from mass puppy mills out of Iowa, with no care to investigate conditions of where there dog is coming from, business principles, or the perpetuating crime of overproducing puppies that have a 80% likelihood of ending up sick, with kennel cough, or hyperglycemia, or ptsd, and will be inevitably surrendered to shelters and breed rescues much of the time. People why are you throwing away thousands of dollars for buying unhealthy puppies and reinforcing this terrible cycle! Stop being OC drones!

I walked into Russo's yesterday at the Irvine Spectrum, and saw many puppies that were underage to be shipped on a plane, many that appeared sick and runts (aka teacups) with difficulty breathing and listless. Worse off they will give a puppy to anyone who has money regardless of that puppy's future welfare, whether the owners are fit to care for it, or the puppy is appropriate for the family. For a area set on high standards of living, you sure set the bar low for human decency and compassion for animals.

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1 out of 1 people found this review helpful.

.

Please we urge you not to purchase a puppy from Russo's by purchasing a puppy from Russo's you are not Adopting One as the Store would like you to believe. Please use your Wallets as a weapon and boycott Russo's Pet Stores until they stop Selling Puppies and profiting off the backs of Man's Best Friend.

Ask them where the puppies come from or better yet look on their cards required by law in the state of California and then look them up in the FDA Reports to see how many Violations the Breeder has had at this facility. What you will find will shock you.

Please Adopt from a Shelter or Rescue and Save a Life. Purchasing a Puppy from a Pet Store is NOT Adoption. It's just plan purchasing and supporting a horrible industry. Please break the cycle and teach your children the truth of what Pet Shops really are.

How much is the PARENTS of those cute Puppies in the Window Worth to You?

Visit us on the web at http://www.desperatepawsofocdogclub.org and join us in our Club for our Puppy Mill Awareness Walk this Holiday Season at Fashion Island. You and Your Dog will be Glad You Did!

One Last Note. Please Don't Be Fooled by their new Stance on Adoption as an Option by having a Rescue come out for adoption Events on the Weekend. The only thing they allow are Cats at the Adoption Events and their Only Goal is make you think they actually care about Dog Welfare. If they did they would stop selling Man's Best Friend! In fact if you visit this rescue website you will see the huge Ad Campaign they are running on their Pages for Russo's as the Elite Pet Shop inside Fashion Island. Don't Be fooled visit them and see for yourself.

1
★☆☆☆☆

Please we urge you not to purchase a puppy from Russo's by purchasing a puppy from Russo's you are not Adopting One as the Store would like you to believe. Please use your Wallets as a weapon and boycott Russo's Pet Stores until they stop Selling Puppies and profiting off the backs of Man's Best Friend.

Ask them where the puppies come from or better yet look on their cards required by law in the state of California and then look them up in the FDA Reports to see how many Violations the Breeder has had at this facility. What you will find will shock you.

Please Adopt from a Shelter or Rescue and Save a Life. Purchasing a Puppy from a Pet Store is NOT Adoption. It's just plan purchasing and supporting a horrible industry. Please break the cycle and teach your children the truth of what Pet Shops really are.

How much is the PARENTS of those cute Puppies in the Window Worth to You?

Visit us on the web at http://www.desperatepawsofocdogclub.org and join us in our Club for our Puppy Mill Awareness Walk this Holiday Season at Fashion Island. You and Your Dog will be Glad You Did!

One Last Note. Please Don't Be Fooled by their new Stance on Adoption as an Option by having a Rescue come out for adoption Events on the Weekend. The only thing they allow are Cats at the Adoption Events and their Only Goal is make you think they actually care about Dog Welfare. If they did they would stop selling Man's Best Friend! In fact if you visit this rescue website you will see the huge Ad Campaign they are running on their Pages for Russo's as the Elite Pet Shop inside Fashion Island. Don't Be fooled visit them and see for yourself.

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1 out of 1 people found this review helpful.

.

On nov. 27,2010, a friend and i went in to browse and see the different types of animals. we were quite delighted to see that they sell breaded Dragons, having 3 ourselves and my friend working with reptiles is very knowledgeable & can spot a sick or uncared for reptile, and immediately noticed that this particular bearded dragon was in the early stages of metabolic bone disease which is caused from improper husbandry. We immediately asked where the UVB lighting was they said they did not have any nor did they sell any. The associates nor the manager on duty were educated in the proper care of reptiles nor did they act in the least bit concerned. We bought the baby bearded dragon to properly care for him & with hopes to correct the bone disease. Also there was two other customers talking with the manager about the way the dogs were kept and how they were fighting, The whole experince was very unnerving and you could tell instantly that this pet store is more for the money than the care of there animals.

1
★☆☆☆☆

On nov. 27,2010, a friend and i went in to browse and see the different types of animals. we were quite delighted to see that they sell breaded Dragons, having 3 ourselves and my friend working with reptiles is very knowledgeable & can spot a sick or uncared for reptile, and immediately noticed that this particular bearded dragon was in the early stages of metabolic bone disease which is caused from improper husbandry. We immediately asked where the UVB lighting was they said they did not have any nor did they sell any. The associates nor the manager on duty were educated in the proper care of reptiles nor did they act in the least bit concerned. We bought the baby bearded dragon to properly care for him & with hopes to correct the bone disease. Also there was two other customers talking with the manager about the way the dogs were kept and how they were fighting, The whole experince was very unnerving and you could tell instantly that this pet store is more for the money than the care of there animals.

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1 out of 1 people found this review helpful.

.

When I use to work at Russon when Jerry and Lou owned it they got animals only from local breeders that way we stood behind every dog and could send them back when they got to big. But when they sold the store the quality and everything Russo's stood for went away so I quit Duck and Chicks were sold dogs came from unknown breeders and bad quality Russo's brothers would of never sold anything they would not stand behind.

1
★☆☆☆☆

When I use to work at Russon when Jerry and Lou owned it they got animals only from local breeders that way we stood behind every dog and could send them back when they got to big. But when they sold the store the quality and everything Russo's stood for went away so I quit Duck and Chicks were sold dogs came from unknown breeders and bad quality Russo's brothers would of never sold anything they would not stand behind.

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1 out of 1 people found this review helpful.

.

Russo's Pet Experience looks clean at first, I was pleased with the look of most of the puppies. But a litter of Maltese puppies on a top cage were covered in their own stool. They were very open about buying their puppies from Brule Creek Kennel. If they are open about it please google the kennel name before buying a dog from there!! They buy from puppy mills and from people illegaly selling dogs from Mexico. Aside from the puppies, the birds were dirty and had filthy water. A canary had very severly over grown nails. I don't know how the poor thing was even standing. They don't have a very wide selection of pet products and overal Puppies are their #1 cash crop. I recomend not shopping here.

1
★☆☆☆☆

Russo's Pet Experience looks clean at first, I was pleased with the look of most of the puppies. But a litter of Maltese puppies on a top cage were covered in their own stool. They were very open about buying their puppies from Brule Creek Kennel. If they are open about it please google the kennel name before buying a dog from there!! They buy from puppy mills and from people illegaly selling dogs from Mexico. Aside from the puppies, the birds were dirty and had filthy water. A canary had very severly over grown nails. I don't know how the poor thing was even standing. They don't have a very wide selection of pet products and overal Puppies are their #1 cash crop. I recomend not shopping here.

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1 out of 1 people found this review helpful.

.

Russo's Pets gets many of their pets from puppy mills. Puppy mills breed too many animals in terrible conditions all the while healthier animals in shelters are being gassed, heart-sticked, euthanized, and other ways of mass killing these companion animals.

If you're going to get a pet, save a life adopt.

1
★☆☆☆☆

Russo's Pets gets many of their pets from puppy mills. Puppy mills breed too many animals in terrible conditions all the while healthier animals in shelters are being gassed, heart-sticked, euthanized, and other ways of mass killing these companion animals.

If you're going to get a pet, save a life adopt.

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1 out of 1 people found this review helpful.

.

The first Italian Greyhound we bought at Russo's had kennel cough and our 2 free vet visits covered it and the dog quickly recovered (after she relapsed). Our dog was the runt of the liter with a strong stubbornness. She was smaller than local Italian Greyhound breeds but closer to the AKC standards. We've had her for a year now and she has developed into a sweet dog. We get compliments about her every time we see other Italian Greyhound owners. An Italian Greyhound group meets at Irvine Bark Park every Sunday at 8AM. Recently we had the chance to adopt another Italian Greyhound through a contact in the group but the dog was larger and had more fun with another person's IG so he went home with them. This dog found the other person's dog out of 20 Italian Greyhounds at the park. It was a much better match for them but it got us thinking about another dog again. Our dog could use a companion during the day when we are at work.
So we went back to Russo's just to look but I got attached to another female puppy Italian Greyhound. That mini room with a bench should be called the attachment room (or Sucker Seat) because I got emotionally attached. If we got a puppy, we could start from scratch with the dog training and end up with the development we want. We need training again and we've watched about 35 episodes of Dog Whisperer so we're ready and we'll include the first dog too. Our first dog graduated dog preschool by learning one trick but that's about it. She's a one-trick-pony.
Alternatively, taking on someone else's dog or a shelter dog is noble and less expensive, but we know our limitations and we are no Cesar Milan. The last thing that my wife and I wanted to do was pay another $1000 dollars for an additional dog, but I can sell more of my stuff (toys) on Ebay to make up for it. Also...if you amortize the price of the dog over the life of the dog it is very little compared to the price of all of the food, vet visits, crazy dog outfits and houses and dog stuff you'd buy anyway. We did it. we forked out the money, and we got another really nice purebred puppy. It will turn out the way we train it because of all the time we will invest. This new puppy after the first vet visit has a little cold (no kennel cough) and they will monitor the back knee caps (patellas) that are a little flexible (level 1) but she will probably develop fine. With our first dog I had her pull an R.C. car around the neighborhood to build up her leg muscles and prevent a broken leg.
All-in-all I feel that you really get what you pay for at Russo's.
My wife and I are very happy with both dog that we bought.

5
★★★★★

The first Italian Greyhound we bought at Russo's had kennel cough and our 2 free vet visits covered it and the dog quickly recovered (after she relapsed). Our dog was the runt of the liter with a strong stubbornness. She was smaller than local Italian Greyhound breeds but closer to the AKC standards. We've had her for a year now and she has developed into a sweet dog. We get compliments about her every time we see other Italian Greyhound owners. An Italian Greyhound group meets at Irvine Bark Park every Sunday at 8AM. Recently we had the chance to adopt another Italian Greyhound through a contact in the group but the dog was larger and had more fun with another person's IG so he went home with them. This dog found the other person's dog out of 20 Italian Greyhounds at the park. It was a much better match for them but it got us thinking about another dog again. Our dog could use a companion during the day when we are at work.
So we went back to Russo's just to look but I got attached to another female puppy Italian Greyhound. That mini room with a bench should be called the attachment room (or Sucker Seat) because I got emotionally attached. If we got a puppy, we could start from scratch with the dog training and end up with the development we want. We need training again and we've watched about 35 episodes of Dog Whisperer so we're ready and we'll include the first dog too. Our first dog graduated dog preschool by learning one trick but that's about it. She's a one-trick-pony.
Alternatively, taking on someone else's dog or a shelter dog is noble and less expensive, but we know our limitations and we are no Cesar Milan. The last thing that my wife and I wanted to do was pay another $1000 dollars for an additional dog, but I can sell more of my stuff (toys) on Ebay to make up for it. Also...if you amortize the price of the dog over the life of the dog it is very little compared to the price of all of the food, vet visits, crazy dog outfits and houses and dog stuff you'd buy anyway. We did it. we forked out the money, and we got another really nice purebred puppy. It will turn out the way we train it because of all the time we will invest. This new puppy after the first vet visit has a little cold (no kennel cough) and they will monitor the back knee caps (patellas) that are a little flexible (level 1) but she will probably develop fine. With our first dog I had her pull an R.C. car around the neighborhood to build up her leg muscles and prevent a broken leg.
All-in-all I feel that you really get what you pay for at Russo's.
My wife and I are very happy with both dog that we bought.

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0 out of 1 people found this review helpful.

.

I am an employee of Russo??s. It is very easy to assume that our puppies are treated poorly without spending enough time in the store. All of the puppies have beds (in the cages where they are kept warm), plenty of water, food, and attentive health care. What they also have is the incredibly necessary daily exercise and socialization they receive when they enter the play pins located in the store window and throughout the store. While in the pins they do not have their beds or water with them, this is correct, because these things would get in the way of their play. These puppies are far from unhappy; I personally love and pamper each one. My concerns about their welfare all come from our customers that do adopt them. While in the store, I know our dogs are treated wonderfully by my coworkers and me, I would not be able to work there otherwise. However, the disgust that customers show when a puppy poops always leaves me to wonder: which pound will these dogs end up in once their new Newport family realizes that their puppy poops too? And that it will need daily exercise away from its bed? What about when they realize that so many dogs, even pure breed from the best of origins, do have health problems? I often doubt our puppies will receive as great of care with their new families as they did in the store.

If you'd like to help animals, attempting to ruin our store's reputation isn't the way. Please, I urge that all families take a look at their local animal shelter before shelling out the dough for puppies that ARE NOT being neglected or mistreated. If you do not adopt one of our puppies, it will continue to be adored, pampered, and have the chance to play with other puppies. When a dog at the animal shelter isn't adopted, it cannot boast the same.

Thanks for listening.

5
★★★★★

I am an employee of Russo??s. It is very easy to assume that our puppies are treated poorly without spending enough time in the store. All of the puppies have beds (in the cages where they are kept warm), plenty of water, food, and attentive health care. What they also have is the incredibly necessary daily exercise and socialization they receive when they enter the play pins located in the store window and throughout the store. While in the pins they do not have their beds or water with them, this is correct, because these things would get in the way of their play. These puppies are far from unhappy; I personally love and pamper each one. My concerns about their welfare all come from our customers that do adopt them. While in the store, I know our dogs are treated wonderfully by my coworkers and me, I would not be able to work there otherwise. However, the disgust that customers show when a puppy poops always leaves me to wonder: which pound will these dogs end up in once their new Newport family realizes that their puppy poops too? And that it will need daily exercise away from its bed? What about when they realize that so many dogs, even pure breed from the best of origins, do have health problems? I often doubt our puppies will receive as great of care with their new families as they did in the store.

If you'd like to help animals, attempting to ruin our store's reputation isn't the way. Please, I urge that all families take a look at their local animal shelter before shelling out the dough for puppies that ARE NOT being neglected or mistreated. If you do not adopt one of our puppies, it will continue to be adored, pampered, and have the chance to play with other puppies. When a dog at the animal shelter isn't adopted, it cannot boast the same.

Thanks for listening.

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0 out of 1 people found this review helpful.

.

All of you people who think that this is an upstanding business that sells "healthy animals" ought to think twice about your animal IQ. I include myself in your group. It had been 30 years since I had made any type of purchase, big or small at Russo's, and the last my family had made was a Lhasa Apso puppy back when the main store was on Bristol. Abby was a great dog; she lived to be 22 with no major health issues. When I went to purchase a puppy for myself, I went to a breeder who bred show dogs. I was disgusted by how they didn't "handle" their animals if the "handler" wasn't there, and how the dogs all lived in play-pens. 17 years later, I bought a puppy from Russo's partly because that's where we had bought our family pet, partly because I was heartbroken over the loss of my baby and I couldn't wait to go find the perfect dog at the perfect breeder...what I got was $2000 in vet bills that remain un-reimbursed, and more heartbreak. My puppy is most-likely dead, and in 13 days, I visited the vet or the 24 hour vet 5 times, because he refused to eat. I had to force feed hm every 2 hours. My vet bills out-priced what CA laws state I may be reimbursed, but what do you do at 2 AM? One Saturday morning, he went into a coma in his kennel. I wiped corn syrup all around the inside of his mouth and gums as instructed. He snapped out. That was the day I had to sign him over to Russo's vet: That was the day I actually had to argue with the manager of the store about how "they don't cover hypoglycemia" to get my money refunded. I urge you to read the CA Health and Safety Codes before signing all those papers they want you to sign at Russo's, because the law says they cover every item that they say they won't. I have since purchased another puppy from a wonderful little shop in orange which is owned and operated by a veterinary group and my puppy has allergies. They will cover all allergy related expenses until she either outgrows them, finds a treatment that cures, or for life. Now that is service! I will never buy as much as a can of dog food from Russo's ...it's a shame because the poor kids who work there really love animals.

1
★☆☆☆☆

All of you people who think that this is an upstanding business that sells "healthy animals" ought to think twice about your animal IQ. I include myself in your group. It had been 30 years since I had made any type of purchase, big or small at Russo's, and the last my family had made was a Lhasa Apso puppy back when the main store was on Bristol. Abby was a great dog; she lived to be 22 with no major health issues. When I went to purchase a puppy for myself, I went to a breeder who bred show dogs. I was disgusted by how they didn't "handle" their animals if the "handler" wasn't there, and how the dogs all lived in play-pens. 17 years later, I bought a puppy from Russo's partly because that's where we had bought our family pet, partly because I was heartbroken over the loss of my baby and I couldn't wait to go find the perfect dog at the perfect breeder...what I got was $2000 in vet bills that remain un-reimbursed, and more heartbreak. My puppy is most-likely dead, and in 13 days, I visited the vet or the 24 hour vet 5 times, because he refused to eat. I had to force feed hm every 2 hours. My vet bills out-priced what CA laws state I may be reimbursed, but what do you do at 2 AM? One Saturday morning, he went into a coma in his kennel. I wiped corn syrup all around the inside of his mouth and gums as instructed. He snapped out. That was the day I had to sign him over to Russo's vet: That was the day I actually had to argue with the manager of the store about how "they don't cover hypoglycemia" to get my money refunded. I urge you to read the CA Health and Safety Codes before signing all those papers they want you to sign at Russo's, because the law says they cover every item that they say they won't. I have since purchased another puppy from a wonderful little shop in orange which is owned and operated by a veterinary group and my puppy has allergies. They will cover all allergy related expenses until she either outgrows them, finds a treatment that cures, or for life. Now that is service! I will never buy as much as a can of dog food from Russo's ...it's a shame because the poor kids who work there really love animals.

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Many puppies come from Brule Creek Breeders who house hundreds of dogs in kennels in IA. At http://www.petshoppuppies.org/ you can have them check the animal for you if you get the info from one of the sales people. I just think it's very odd to have so many different breeds coming from the same breeders. I would rather rescue the parents from such commercial mill. The USDA needs to come up with a better way of checking these places out. Once every several years is not enough!

1
★☆☆☆☆

Many puppies come from Brule Creek Breeders who house hundreds of dogs in kennels in IA. At http://www.petshoppuppies.org/ you can have them check the animal for you if you get the info from one of the sales people. I just think it's very odd to have so many different breeds coming from the same breeders. I would rather rescue the parents from such commercial mill. The USDA needs to come up with a better way of checking these places out. Once every several years is not enough!

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I have taken home 2 dogs and 2 cats over the past 17 years from russo's. They have been wonderful pets and I would not hesitate to bring home another baby from Russo's when the time comes. All of my pets have been healthy and live(d) long lives.

5
★★★★★

I have taken home 2 dogs and 2 cats over the past 17 years from russo's. They have been wonderful pets and I would not hesitate to bring home another baby from Russo's when the time comes. All of my pets have been healthy and live(d) long lives.

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I bought my shitzu-pekignese mix from russo's. She's 4 now. Went and bought another puppy last year (same mix) from the same breeder because their temperment is so sweet. We have had no problems so far. I would buy more dogs from them in the future.

5
★★★★★

I bought my shitzu-pekignese mix from russo's. She's 4 now. Went and bought another puppy last year (same mix) from the same breeder because their temperment is so sweet. We have had no problems so far. I would buy more dogs from them in the future.

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It would be nice if people new what they are talking about, rather than spewing untruths and lies. No one likes puppy mills and to assume without fact makes an ass out of you and me. Yes, 90%+ stores buy there animals from puppy mills, because they use the two largest brokers in the country to buy there puppies from. These brokers sell 86,000, yes 86,000 puppies a year, so if the mega brokers don't buy from puppy mills they wouldn't have enough puppies. Russos buys from small brokers who inspect each and every breeder before buying from them. How do I know, I am one of those small brokers. But guess what before that I worked at Russos for 20 years. They DO NOT buy from the mega brokers. I inspect every kennel to ensure there are NO puppy mill puppies. Has anyone who is posting these negative reviews ever heard of the California pet protection act? It says that Russos would have to pay up to 1 1/2 times what a consumers pays for their animal toward vet bills if the animal comes down with a hereditary or congenital issue. I don't think Russos would have been in business for the last 40 YEARS if they were giving out more money than they were taking in. Not everyone who sells puppies is evil, some of us really do go the extra mile to ensure we are NOT supporting puppy mills. That also means they pay more for their puppies, good reputable breeders and brokers are not cheap. If you are thinking of buying a puppy we encourage you to email us and get the truth. ken.sullivan99@yahoo.com, if you give us your number we will call you.

5
★★★★★

It would be nice if people new what they are talking about, rather than spewing untruths and lies. No one likes puppy mills and to assume without fact makes an ass out of you and me. Yes, 90%+ stores buy there animals from puppy mills, because they use the two largest brokers in the country to buy there puppies from. These brokers sell 86,000, yes 86,000 puppies a year, so if the mega brokers don't buy from puppy mills they wouldn't have enough puppies. Russos buys from small brokers who inspect each and every breeder before buying from them. How do I know, I am one of those small brokers. But guess what before that I worked at Russos for 20 years. They DO NOT buy from the mega brokers. I inspect every kennel to ensure there are NO puppy mill puppies. Has anyone who is posting these negative reviews ever heard of the California pet protection act? It says that Russos would have to pay up to 1 1/2 times what a consumers pays for their animal toward vet bills if the animal comes down with a hereditary or congenital issue. I don't think Russos would have been in business for the last 40 YEARS if they were giving out more money than they were taking in. Not everyone who sells puppies is evil, some of us really do go the extra mile to ensure we are NOT supporting puppy mills. That also means they pay more for their puppies, good reputable breeders and brokers are not cheap. If you are thinking of buying a puppy we encourage you to email us and get the truth. ken.sullivan99@yahoo.com, if you give us your number we will call you.

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Got a mini pin in December, the dog actually has one of the best temperaments I've seen in a dog, calm and sweet.. how ever it was the first and probably the last time I will buy a pet from Russo's.. besides the kennel cough he had when we bought him (yes in the general population of puppies) they are dishonest .. they charge you for a chip that they say they put in all the dogs. while getting my dog fixed at my vets we had them check the chip they used different scanners from different brands and couldn't find one.

1
★☆☆☆☆

Got a mini pin in December, the dog actually has one of the best temperaments I've seen in a dog, calm and sweet.. how ever it was the first and probably the last time I will buy a pet from Russo's.. besides the kennel cough he had when we bought him (yes in the general population of puppies) they are dishonest .. they charge you for a chip that they say they put in all the dogs. while getting my dog fixed at my vets we had them check the chip they used different scanners from different brands and couldn't find one.

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He??s super friendly with people and dogs and have a very high enthusiasm for life. He??ll need an active home that is willing to work with a young puppy. He will definitely need some training. We are currently working on potty training and crate training. He originally came from Russo??s pet store. The owner abandoned him after he came down with pneumonia. contact rescuer

2
★★☆☆☆

He??s super friendly with people and dogs and have a very high enthusiasm for life. He??ll need an active home that is willing to work with a young puppy. He will definitely need some training. We are currently working on potty training and crate training. He originally came from Russo??s pet store. The owner abandoned him after he came down with pneumonia. contact rescuer

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Russ's Pet's have been in business for many years. They have a vet who comes in and checks the puppies & kitten's every week. They receive all of their shots. Their puppies are puchased from reputable breeders that are checked out before they are used. If you don't like pet stores then don't go there but stop lying about Russo's Pets. The puppies in the window are in there for a short period of time to play and then they are returned to their cage where they always have water. Two active puppies running around in a small area would dump a water dish in less then a minute and then you'd have two wet puppies. GET A CLUE!!!!

5
★★★★★

Russ's Pet's have been in business for many years. They have a vet who comes in and checks the puppies & kitten's every week. They receive all of their shots. Their puppies are puchased from reputable breeders that are checked out before they are used. If you don't like pet stores then don't go there but stop lying about Russo's Pets. The puppies in the window are in there for a short period of time to play and then they are returned to their cage where they always have water. Two active puppies running around in a small area would dump a water dish in less then a minute and then you'd have two wet puppies. GET A CLUE!!!!

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A few years ago, when I was new to the horror of puppy mills and breeders, I walked into this shop while visiting from Illinois. I had just adopted my new Maltese puppy and was missing him dearly so I thought I will visit the puppies in this shop. What I saw left me running from the store in tears and searching for a number for the nearest animal welfare department. I called the number to file a complaint and before I could even get out all the details, the officer said to me "let met guess, Russo's at Fashion Island?" I was mortified that this man knew of the atrocities going on there but had not done anything to stop it. He explained that they visit them quite often, looking for any "legal" reason to shut them down. He also made me aware that until the laws change to protect these poor animals, stores like Russo's will continue to operate. Its appalling but legal!! Something besides reviews on a website need to be done.

1
★☆☆☆☆

A few years ago, when I was new to the horror of puppy mills and breeders, I walked into this shop while visiting from Illinois. I had just adopted my new Maltese puppy and was missing him dearly so I thought I will visit the puppies in this shop. What I saw left me running from the store in tears and searching for a number for the nearest animal welfare department. I called the number to file a complaint and before I could even get out all the details, the officer said to me "let met guess, Russo's at Fashion Island?" I was mortified that this man knew of the atrocities going on there but had not done anything to stop it. He explained that they visit them quite often, looking for any "legal" reason to shut them down. He also made me aware that until the laws change to protect these poor animals, stores like Russo's will continue to operate. Its appalling but legal!! Something besides reviews on a website need to be done.

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I went into this store looking for a hamster for my daughter. What I saw was horrifying and haunts me to this day! I saw a too-full cage of baby rats. One was being attacked by the others who had chewed a hole in its side, and it was still alive! I could not find a single staff person who would respond. It was horrible!

1
★☆☆☆☆

I went into this store looking for a hamster for my daughter. What I saw was horrifying and haunts me to this day! I saw a too-full cage of baby rats. One was being attacked by the others who had chewed a hole in its side, and it was still alive! I could not find a single staff person who would respond. It was horrible!

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I was scouting for a friend who was looking fir a Yorky puppy. I went to Russo`s. I will never go there again. I was crying the whole time seeing some puppies with a blanket, some with a bed and some just sleeping on the wire floor of the cages. I would say in the majority was the lack of bedding for these babies.

In the font window were 2 little puppies playing in the shredded paper with no water, no bed and no food.

The shop charges a fortune for puppies; and to me it reflects the kind of concern this place has for the animals by the lack of care given these babies.

Shameful and should be reported.

1
★☆☆☆☆

I was scouting for a friend who was looking fir a Yorky puppy. I went to Russo`s. I will never go there again. I was crying the whole time seeing some puppies with a blanket, some with a bed and some just sleeping on the wire floor of the cages. I would say in the majority was the lack of bedding for these babies.

In the font window were 2 little puppies playing in the shredded paper with no water, no bed and no food.

The shop charges a fortune for puppies; and to me it reflects the kind of concern this place has for the animals by the lack of care given these babies.

Shameful and should be reported.

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Latest reviews from Citysearch.

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Russo's sells from Inhumane USDA Midwest puppy mills with USDA and AWA violations. His Breeder Traiane Kennels is a Science Researcher on Dogs and has 640 canines according to USDA reports

6
★★★★★

Russo's sells from Inhumane USDA Midwest puppy mills with USDA and AWA violations. His Breeder Traiane Kennels is a Science Researcher on Dogs and has 640 canines according to USDA reports

.

The pets they sell are Healthy and I recommend that this is one of the most trustworthy places to buy pets in California & I personalty know that the staff they employ are loving & caring.

6
★★★★★

The pets they sell are Healthy and I recommend that this is one of the most trustworthy places to buy pets in California & I personalty know that the staff they employ are loving & caring.

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I purchases an English Bull Dog from Russo's pet . When I purchased him he had a rough spot on his head and I was assured that it was nothing. Well turned out that my Bull Dog had scabies mites and Parasites. I spent over $900 in vet

6
★★★★★

I purchases an English Bull Dog from Russo's pet . When I purchased him he had a rough spot on his head and I was assured that it was nothing. Well turned out that my Bull Dog had scabies mites and Parasites. I spent over $900 in vet

.

My disappointing experience at Russos was as follows:

I purchased a guinea pig at the Spectrum location. At the time of purchase I was told the animal was a male. A few days later I called the store about getting another guinea pig and

6
★★★★★

My disappointing experience at Russos was as follows:

I purchased a guinea pig at the Spectrum location. At the time of purchase I was told the animal was a male. A few days later I called the store about getting another guinea pig and

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My dog came from Russo's almost 14 years ago! He has been the greatest, healthy, best buddy ever. Nothing but great experiences with Russo's! Please go in and see for yourself and check it out. They have a wonderful staff that will help

6
★★★★★

My dog came from Russo's almost 14 years ago! He has been the greatest, healthy, best buddy ever. Nothing but great experiences with Russo's! Please go in and see for yourself and check it out. They have a wonderful staff that will help

.

Iv'e done business with Russos for years. Our first dog "Critter" was an AKC registered Chow. Super sweet, super healthy, loved by one & all (even our postman on Bal.Isle... Which says a LOT!). Critter lasted nearly 15 years, a long life

6
★★★★★

Iv'e done business with Russos for years. Our first dog "Critter" was an AKC registered Chow. Super sweet, super healthy, loved by one & all (even our postman on Bal.Isle... Which says a LOT!). Critter lasted nearly 15 years, a long life

.

This shop is pandering to the society trends of south orange county and is overseen by The Irvine Co. which is nothing short of a monopoly and will never do a thing against these stores due to the business they attract with pure suckers

6
★★★★★

This shop is pandering to the society trends of south orange county and is overseen by The Irvine Co. which is nothing short of a monopoly and will never do a thing against these stores due to the business they attract with pure suckers

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The whole anti-pet store movement/trend is getting a bit old now. The animals they sell are fine. People are complaining about the health issues the their animal has, which might as well be the animal they bought from Russo's 3 years

6
★★★★★

The whole anti-pet store movement/trend is getting a bit old now. The animals they sell are fine. People are complaining about the health issues the their animal has, which might as well be the animal they bought from Russo's 3 years

.

My dog comes from this store, we did not buy her, another person did and gave her away! My dog has EPILEPTIC SEIZURES, which is just one of the many sicknesses you will encounter if you buy a dog from a PET STORE!

1
★☆☆☆☆

My dog comes from this store, we did not buy her, another person did and gave her away! My dog has EPILEPTIC SEIZURES, which is just one of the many sicknesses you will encounter if you buy a dog from a PET STORE!

Pros: None

Cons: Sells sick animals, rips off customers

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i got my adorable yorkie, Scout, from russo's. it's the best! despite other comments,dogs from chain pet stores aren't the only dogs who become sick. a dog from an adoption center can EASILY become sick, also.so don't let those stupid reviews stop you from buying here.

5
★★★★★

i got my adorable yorkie, Scout, from russo's. it's the best! despite other comments,dogs from chain pet stores aren't the only dogs who become sick. a dog from an adoption center can EASILY become sick, also.so don't let those stupid reviews stop you from buying here.

Pros: super nice employees, adorable puppies, petting areas

Cons: none!

.

COOL STORE! puppies everywhere and the workers are super nice!

5
★★★★★

COOL STORE! puppies everywhere and the workers are super nice!

Pros: Great staff, many pets, clean,

Cons: must be 18 to hold dogs. ;(

.

I met several people who have bought dogs from this store that ended up ill and resulted in hundreds of dollars worth of vet bills. Through research, they found that their puppies came from a puppy mill in the Midwest where dogs are overbred, inbred and conditions are bleak. The parents have to spend their lives in tiny cages breeding while puppies are shipped away in vans, semis to America's pet stores where they are sold to unassuming customers who pay entirely too much and usually end up with unhealthy, or behaviorally challenged dogs. Don't be part of this cruel cycle. Adopt. Don't shop. Thousands of dogs, all breeds, shapes/sizes, ages are available on petfinder from shelters or rescue groups who are not trying to make profit.

1
★☆☆☆☆

I met several people who have bought dogs from this store that ended up ill and resulted in hundreds of dollars worth of vet bills. Through research, they found that their puppies came from a puppy mill in the Midwest where dogs are overbred, inbred and conditions are bleak. The parents have to spend their lives in tiny cages breeding while puppies are shipped away in vans, semis to America's pet stores where they are sold to unassuming customers who pay entirely too much and usually end up with unhealthy, or behaviorally challenged dogs. Don't be part of this cruel cycle. Adopt. Don't shop. Thousands of dogs, all breeds, shapes/sizes, ages are available on petfinder from shelters or rescue groups who are not trying to make profit.

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I already have two dogs (a 2 yr old Staffordshire and 6 year old Toy Poodle) and one cat (2 yr old Mexican Shorthair.) All three were rescue animals. One from the Pasadena SPCA, LA Animal Services and the third was found as a runty flea infested kitten in downtown Los Angeles.
I've never considered purchasing a companion animal from a breeder or store because it is true that there are so many animals in shelters just waiting for a loving home.
However... Fate brought me into Russo's @ Fashion Island last week. I went inside just to take a peak and liked what I saw! Never have I been to a pet store where the animals were so playful and happy. If they weren't sleeping they were cuddling or running about there cages. I'm not a professional but they all seemed to be in great health!
Both of my rescue dogs had kennel cough when I took them home and several medical problems, just want to say that pups and kitties from upscale pet stores aren't the only ones that have these types of common problems. (In response to some earlier reviews)
Before I knew it I had fallen in love with a Miniature Schnauser, a little girl who my family has now named Nona. We love her so much and are very happy for the new addition to our family.
Sumi was our sales assistant and she was such a help in providing everything we needed for Nona's homecoming. Russo's was very honest and gave us a $300 discount since Nona had been there for almost two months waiting for a home. I was so surprised by this! (And happy of course) Before leaving the store they gave us a bag of freebies and had Nona bathed and groomed. They even carried all of my bags to my car so I could hold Nona on the way out.
Thank you Russo's! I have a full house now but will definitely stop in next time with Nona for a visit.

5
★★★★★

I already have two dogs (a 2 yr old Staffordshire and 6 year old Toy Poodle) and one cat (2 yr old Mexican Shorthair.) All three were rescue animals. One from the Pasadena SPCA, LA Animal Services and the third was found as a runty flea infested kitten in downtown Los Angeles.
I've never considered purchasing a companion animal from a breeder or store because it is true that there are so many animals in shelters just waiting for a loving home.
However... Fate brought me into Russo's @ Fashion Island last week. I went inside just to take a peak and liked what I saw! Never have I been to a pet store where the animals were so playful and happy. If they weren't sleeping they were cuddling or running about there cages. I'm not a professional but they all seemed to be in great health!
Both of my rescue dogs had kennel cough when I took them home and several medical problems, just want to say that pups and kitties from upscale pet stores aren't the only ones that have these types of common problems. (In response to some earlier reviews)
Before I knew it I had fallen in love with a Miniature Schnauser, a little girl who my family has now named Nona. We love her so much and are very happy for the new addition to our family.
Sumi was our sales assistant and she was such a help in providing everything we needed for Nona's homecoming. Russo's was very honest and gave us a $300 discount since Nona had been there for almost two months waiting for a home. I was so surprised by this! (And happy of course) Before leaving the store they gave us a bag of freebies and had Nona bathed and groomed. They even carried all of my bags to my car so I could hold Nona on the way out.
Thank you Russo's! I have a full house now but will definitely stop in next time with Nona for a visit.

Pros: Friendly Staff/Happy Pups and Kitties/Clean Store

.

My husband and I just purchased a puppy from this store and took it to it's initial vet visit. The dog has kennel cough and parasites, and we have paid out several hundred dollars already in vet bills. We have only had the dog for four days!

1
★☆☆☆☆

My husband and I just purchased a puppy from this store and took it to it's initial vet visit. The dog has kennel cough and parasites, and we have paid out several hundred dollars already in vet bills. We have only had the dog for four days!

.

This store is one of the happiest pet stores in the southern California area. The pets are always lively and active and appear healthy. The store and employees allow petting to be done in top-open enclosures that are designed for interaction even with younger children, and the employees are friendly, professional and always eager to assist and answer questions. It is one of my favorite pet stores in southern California, and I have no qualms with buying a pet from this store.

4
★★★★☆

This store is one of the happiest pet stores in the southern California area. The pets are always lively and active and appear healthy. The store and employees allow petting to be done in top-open enclosures that are designed for interaction even with younger children, and the employees are friendly, professional and always eager to assist and answer questions. It is one of my favorite pet stores in southern California, and I have no qualms with buying a pet from this store.

Pros: Excellent employees, good pet interaction, happy place

Cons: Not enough enclosed corrals for petting

.

Over the past 17 years years we have welcomed into our home 2 cats and 2 dogs from Russo's. We have never gotten a sick or illtempered animal -- only the loves of our lives! I still come in whenever I can to get my puppy fix since my 2 dogs and 1 surviving cat from Russo's are getting a little too old to welcome a new family member. When the time comes, I will not hesitate to bring home my next "baby" from Russo's.

5
★★★★★

Over the past 17 years years we have welcomed into our home 2 cats and 2 dogs from Russo's. We have never gotten a sick or illtempered animal -- only the loves of our lives! I still come in whenever I can to get my puppy fix since my 2 dogs and 1 surviving cat from Russo's are getting a little too old to welcome a new family member. When the time comes, I will not hesitate to bring home my next "baby" from Russo's.

Pros: I have had only great experiences here

Cons: Can't take on another pet right now!

.

I work near this place and walk through on occasion. Today i noticed a dog there that they told me had been sold over a month ago and claimed it was 3 and a half months old (which they told me the last time i saw it) and that it had been sick and just got back from the vet.
I believe the dog was probably returned because it was sick and it is much older than 3 and half months old. Unfortunately for Russo's Wheaten's got through many colors as puppies and clearly give away the age. This dog is between 9 and 6 months old, not 3.5 months.
Please do not buy from this place!!!

1
★☆☆☆☆

I work near this place and walk through on occasion. Today i noticed a dog there that they told me had been sold over a month ago and claimed it was 3 and a half months old (which they told me the last time i saw it) and that it had been sick and just got back from the vet.
I believe the dog was probably returned because it was sick and it is much older than 3 and half months old. Unfortunately for Russo's Wheaten's got through many colors as puppies and clearly give away the age. This dog is between 9 and 6 months old, not 3.5 months.
Please do not buy from this place!!!

Pros: 0

Cons: Sick puppies

.

Watch out. I purchased a puppy from this store and it developed PARVO, a life threatening virus. According to their contract they would provide care and this dog was supposed to have a health guarantee. Spoke with Sumi, the manager and she plainly said TOO BAD! There was nothing she was going to do and said the owner would call me. Still no call. $1800.00 Vet bill and no help from the store. Disputing with my credit card company and willing to go to court on this one!

1
★☆☆☆☆

Watch out. I purchased a puppy from this store and it developed PARVO, a life threatening virus. According to their contract they would provide care and this dog was supposed to have a health guarantee. Spoke with Sumi, the manager and she plainly said TOO BAD! There was nothing she was going to do and said the owner would call me. Still no call. $1800.00 Vet bill and no help from the store. Disputing with my credit card company and willing to go to court on this one!

Pros: terrible experience

Cons: very rude!

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Older puppies can be walked by anyone who has an ID, on weekdays during the day. Has their vet come in and check on the puppies. If people are complaining about the bedding, why don't you guys pitch in and donate beds? Usually puppies are teething and they chew up the bed, so beds are usually washed and the fluff just comes out, so you can't do anything about that. Puppies birthdays and arrival dates are different. Usually puppies don't stay longer than 2 weeks at the store. There are new puppies that comes in every weds. I wish I could buy all the puppies in the store, but I have no money. All the puppies make me feel better. Puppies are usually rotated out and fed during the day. NONE of the puppies are left to starve!!!! Puppies are washed. Puppies bite because they are teething! I too is an animal lover. If you people think this is horrifying, then don't go to pet stores in Asia, you'll probably die of a heart attack.

4
★★★★☆

Older puppies can be walked by anyone who has an ID, on weekdays during the day. Has their vet come in and check on the puppies. If people are complaining about the bedding, why don't you guys pitch in and donate beds? Usually puppies are teething and they chew up the bed, so beds are usually washed and the fluff just comes out, so you can't do anything about that. Puppies birthdays and arrival dates are different. Usually puppies don't stay longer than 2 weeks at the store. There are new puppies that comes in every weds. I wish I could buy all the puppies in the store, but I have no money. All the puppies make me feel better. Puppies are usually rotated out and fed during the day. NONE of the puppies are left to starve!!!! Puppies are washed. Puppies bite because they are teething! I too is an animal lover. If you people think this is horrifying, then don't go to pet stores in Asia, you'll probably die of a heart attack.

Pros: many types of puppies

Cons: mmm....

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We got our tiny Pomeranian at Russo's and she is the BOMB!! She is healthy, super alert and SUPER SUPER smart!! I want to thank the breeders, because she is the most beautiful, special dog ever. She is potty-trained after only 3 weeks (knock on wood, huh?). We were told by many, that small dogs like her would take a year to potty-train, but she caught on real quick. She knew her name in one day and would come when called. She goes wee wee and poos on command, on her weepad and outside - happened within days of owning her. Not to say she hasn't had a few mishaps, but mainly, she goes to her weepad to go. She is very social and loves all people and animals. We cannot go anywhere without nearly every person stopping and "aweing" over how cute she is and how good she is. We are very blessed with her and have had a great experience thus far. Each day gets better and better. She is very loyal and a lap dog, so sweet. Thank you!!

5
★★★★★

We got our tiny Pomeranian at Russo's and she is the BOMB!! She is healthy, super alert and SUPER SUPER smart!! I want to thank the breeders, because she is the most beautiful, special dog ever. She is potty-trained after only 3 weeks (knock on wood, huh?). We were told by many, that small dogs like her would take a year to potty-train, but she caught on real quick. She knew her name in one day and would come when called. She goes wee wee and poos on command, on her weepad and outside - happened within days of owning her. Not to say she hasn't had a few mishaps, but mainly, she goes to her weepad to go. She is very social and loves all people and animals. We cannot go anywhere without nearly every person stopping and "aweing" over how cute she is and how good she is. We are very blessed with her and have had a great experience thus far. Each day gets better and better. She is very loyal and a lap dog, so sweet. Thank you!!

Pros: The most beautiful puppy in the world!!

Cons: Huh?

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Russo's is a great establishment. I bought my morkie puppy from them and they were awesome. The salesperson was so helpful in getting me the proper supplies and she was very knowledgeable about the dog as well. It was very clean and seemed that they took very good care for their animals. Sunshine is now 1 year old and she is the best with no health issues. I highly recommend Russo's for anyone looking for a quality pet!

5
★★★★★

Russo's is a great establishment. I bought my morkie puppy from them and they were awesome. The salesperson was so helpful in getting me the proper supplies and she was very knowledgeable about the dog as well. It was very clean and seemed that they took very good care for their animals. Sunshine is now 1 year old and she is the best with no health issues. I highly recommend Russo's for anyone looking for a quality pet!

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I agree that these dogs are from puppy mills even though the owner says they are not from puppy mills. They lie through their teeth because they are greedy and in business to make money even if it means suffering for the little puppies and kittens. There are many animals waiting to be adopted from the Orange County Animal shelter and cost alot less than purchasing from a pet store. Why are we a throw away society? There are so many animals that get euthanized every year because there so many animals that come from puppy mills or because people just don't want to take care of the animal anymore or just have to give it up. I used to work at Russo's and know firsthand that the puppies were often sick. Don't buy from pet stores anymore..simple as that. If you buy from pet stores like Russo's then you are still supporting puppy mills. Many of the dogs come from Missouri, Kansas, and Pennsylvania where puppy mills are common.

1
★☆☆☆☆

I agree that these dogs are from puppy mills even though the owner says they are not from puppy mills. They lie through their teeth because they are greedy and in business to make money even if it means suffering for the little puppies and kittens. There are many animals waiting to be adopted from the Orange County Animal shelter and cost alot less than purchasing from a pet store. Why are we a throw away society? There are so many animals that get euthanized every year because there so many animals that come from puppy mills or because people just don't want to take care of the animal anymore or just have to give it up. I used to work at Russo's and know firsthand that the puppies were often sick. Don't buy from pet stores anymore..simple as that. If you buy from pet stores like Russo's then you are still supporting puppy mills. Many of the dogs come from Missouri, Kansas, and Pennsylvania where puppy mills are common.

Pros: Convient Place to Buy Pets

Cons: Supporting Puppy Mills

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Please don't bother complaining to Russo's about their shady "business." The Irvine Company manages Fashion Island. Please contact those below (at Irvine) and let them know you won't be shopping there until Russo's stops buying and selling sick animals.

Media contacts:
Jane Gillespie: (949) 733-2198
Laura Davis: (949) 720-3313

If Russo's gets stops selling live animals, then they're as welcome as any other respectable retail store. Until then, they're simply a clearing house for puppy mills and kitten mills.

1
★☆☆☆☆

Please don't bother complaining to Russo's about their shady "business." The Irvine Company manages Fashion Island. Please contact those below (at Irvine) and let them know you won't be shopping there until Russo's stops buying and selling sick animals.

Media contacts:
Jane Gillespie: (949) 733-2198
Laura Davis: (949) 720-3313

If Russo's gets stops selling live animals, then they're as welcome as any other respectable retail store. Until then, they're simply a clearing house for puppy mills and kitten mills.

Pros: Absolutely nothing.

Cons: Cons? Just Google "Puppy Mills" on the internet and draw your own conclusion.

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I was doing some shopping at Fashion Island and stumbled upon Russo's pet store. I am an animal lover, so wanted to check out what they had. The first thing I saw when I walked in were 5 kittens all crammed up in the front display case. They had ocular discharge and 3 of them looked very ill and lethargic. As I went to look at the puppies, I noticed the same thing. The cages seemed a bit too small to hold 3-5 puppies in each. A lot of them looked very ill, also with ocular discharge and lethargy. I really don't think these animals are being given the correct care. Does anyone know who to call to report them? I really want to do something to help these poor animals, but don't know where to begin. Any suggestions?

1
★☆☆☆☆

I was doing some shopping at Fashion Island and stumbled upon Russo's pet store. I am an animal lover, so wanted to check out what they had. The first thing I saw when I walked in were 5 kittens all crammed up in the front display case. They had ocular discharge and 3 of them looked very ill and lethargic. As I went to look at the puppies, I noticed the same thing. The cages seemed a bit too small to hold 3-5 puppies in each. A lot of them looked very ill, also with ocular discharge and lethargy. I really don't think these animals are being given the correct care. Does anyone know who to call to report them? I really want to do something to help these poor animals, but don't know where to begin. Any suggestions?

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Bought a chihuahua who was on sale and when I got him in the car he had a rough cough. I thought since I get two free vet visits I would give it a chance. When I took him to the vet he was diagnosed with Kennel cough. They said Russos knew and had been treating him for kennel cough--but check this out they sold me adog without full disclosure!! They are irresponssible. I asked the vet if he had been supposed to be alone in a cage. He was supposed to be alone, instaed he was with 2 others who are most likely infected, as KC is highly contagious, they said being in there he has been treated, reinfected, etc. They did not follow instruction and sold the dog who was unhealthy. It was horrible having the pup for 3 days I was emotionally distraught but couldnt keep him cause I have adog of my own and I couldnt keep em separated. So I called Russos and got the store mgr Alfredo. What an awful person!! Who hires these horrible people?He played dumb, hung up on me, said I couldnt be refunded. I faxed the vet note and asked for a owner to call. It was awful. He kept hanging up. So I called the Irvine store and asked that guy for the phone number of the owner; I told him about how unhelpful Alfredo was and that Alfredo was rude & hangs up on me, too.. He didnt care- never apologized and told me I had to deal w/Alfredo ONLY. HOW??? They are insane, against the law, treat animals poorly. I will never go again. By the way; it took a week for the owner Sumi to call me and say she'd give a refund, I returned the pup without a refund immediately as to not infect my dog.... it has been 5 days and no refund has appeared on my ccard. They are the most ridiculous pet store in the world. My suggestion is go to the pound or a reputable private breeder.

1
★☆☆☆☆

Bought a chihuahua who was on sale and when I got him in the car he had a rough cough. I thought since I get two free vet visits I would give it a chance. When I took him to the vet he was diagnosed with Kennel cough. They said Russos knew and had been treating him for kennel cough--but check this out they sold me adog without full disclosure!! They are irresponssible. I asked the vet if he had been supposed to be alone in a cage. He was supposed to be alone, instaed he was with 2 others who are most likely infected, as KC is highly contagious, they said being in there he has been treated, reinfected, etc. They did not follow instruction and sold the dog who was unhealthy. It was horrible having the pup for 3 days I was emotionally distraught but couldnt keep him cause I have adog of my own and I couldnt keep em separated. So I called Russos and got the store mgr Alfredo. What an awful person!! Who hires these horrible people?He played dumb, hung up on me, said I couldnt be refunded. I faxed the vet note and asked for a owner to call. It was awful. He kept hanging up. So I called the Irvine store and asked that guy for the phone number of the owner; I told him about how unhelpful Alfredo was and that Alfredo was rude & hangs up on me, too.. He didnt care- never apologized and told me I had to deal w/Alfredo ONLY. HOW??? They are insane, against the law, treat animals poorly. I will never go again. By the way; it took a week for the owner Sumi to call me and say she'd give a refund, I returned the pup without a refund immediately as to not infect my dog.... it has been 5 days and no refund has appeared on my ccard. They are the most ridiculous pet store in the world. My suggestion is go to the pound or a reputable private breeder.

Pros: none

Cons: bad conditions -dogs in bad health- bad service