PETSMART

★★☆☆☆
Find all of your pet supplies at your neighborhood PetSmart store.
  • 4794 Jimmy Lee Smith Pkwy 108

    Hiram, GA 30141

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Pets & Animals

Pets & Animals
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2.0 3
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The woman who left the review stating that management at the Hiram PetSmart is rude, is correct. I have been going to this Petsmart for many years and never noticed the short-tempered attitude of the two (unfortunately male gendered) managers until more recently. Maybe they are "burned-out" with their position and dealing with the public, but I really cannot speculate. What Petsmart and its management need to realize is there are many other pet supply companies including convenient mail-order ones and most carry the same items for less. We can choose to take our business and money elsewhere.

2
★★☆☆☆

The woman who left the review stating that management at the Hiram PetSmart is rude, is correct. I have been going to this Petsmart for many years and never noticed the short-tempered attitude of the two (unfortunately male gendered) managers until more recently. Maybe they are "burned-out" with their position and dealing with the public, but I really cannot speculate. What Petsmart and its management need to realize is there are many other pet supply companies including convenient mail-order ones and most carry the same items for less. We can choose to take our business and money elsewhere.

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I went into Petsmart in Hiram was treated unkind to the point I will never return to this establishment again. I have been a long time customer of Petsmart in Douglasville and Cobb Parkway and never in the years I have been in these stores have I ever felt like a criminal or something. It is worth the drive to go to Douglasville or Cobb Parkway. I have only lived in Hiram for 3 years and decided to visit the store to get ideas for Christmas gifts for my pets, this was the first and last time I will ever let someone treat me like a doormat. Which was the store manager, the cashier tried to smooth things over but she should not have to apoligize for her boss.

1
★☆☆☆☆

I went into Petsmart in Hiram was treated unkind to the point I will never return to this establishment again. I have been a long time customer of Petsmart in Douglasville and Cobb Parkway and never in the years I have been in these stores have I ever felt like a criminal or something. It is worth the drive to go to Douglasville or Cobb Parkway. I have only lived in Hiram for 3 years and decided to visit the store to get ideas for Christmas gifts for my pets, this was the first and last time I will ever let someone treat me like a doormat. Which was the store manager, the cashier tried to smooth things over but she should not have to apoligize for her boss.

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Notto long ago I adopted a pet. Her name was Sophie, she is a beautiful Persian. I adopted her from a lady named Cheryl. I love this cat so much.

That being said I believe there is something you should know.

I am faced now with having to put the cat down. Come to find out from my vet, the information you guys gave me did NOT disclose accurate information! You told me the cat was 6, turns out she is between 10-12. That??s not just a few short years off. Not to mention, you CHERYL , told me that the cat received a full exam from the pet smart vet in Hiram and that she was in excellent condition/health. As it turns out she has gum disease so severely that two of her teeth erupted over the weekend, so badly in fact, that $ 700.00 later I am scraping pennies to keep her alive. The Vet over at Pet Smart and Cheryl both should be charged with some type of criminal charges, and I hope that I can see that happen. This baby has had infection for some time in her gums, and after her examination I should have been informed of this info. Ill visit the Pet Smart in Hiram personally, and I will find out who to contact as far as her license to practice goes. She is a complete idiot!

The infection has been in her mouth for years. My vet could tell me this after 1 visit?. Why couldn??t you? I have phoned Cheryl several times and no return call has been made. My heart is broken, and though I??m still waiting to hear back on how she is doing today and praying that she can pull through. The biggest kicker, had you guys disclosed her health problems, Id have still taken her. I would have gone ahead and had her teeth examined, and per my vet, we could have prevented this? had I only known. I have full statements from Sophies doctor, and I can't wait to disclose them in order to prevent this nightmare from happening to others.

So, thanks a lot for everything! And please, don??t think this over. I am not just venting here, I am discusted wtih this... and heartbroken!

3
★★★☆☆

Notto long ago I adopted a pet. Her name was Sophie, she is a beautiful Persian. I adopted her from a lady named Cheryl. I love this cat so much.

That being said I believe there is something you should know.

I am faced now with having to put the cat down. Come to find out from my vet, the information you guys gave me did NOT disclose accurate information! You told me the cat was 6, turns out she is between 10-12. That??s not just a few short years off. Not to mention, you CHERYL , told me that the cat received a full exam from the pet smart vet in Hiram and that she was in excellent condition/health. As it turns out she has gum disease so severely that two of her teeth erupted over the weekend, so badly in fact, that $ 700.00 later I am scraping pennies to keep her alive. The Vet over at Pet Smart and Cheryl both should be charged with some type of criminal charges, and I hope that I can see that happen. This baby has had infection for some time in her gums, and after her examination I should have been informed of this info. Ill visit the Pet Smart in Hiram personally, and I will find out who to contact as far as her license to practice goes. She is a complete idiot!

The infection has been in her mouth for years. My vet could tell me this after 1 visit?. Why couldn??t you? I have phoned Cheryl several times and no return call has been made. My heart is broken, and though I??m still waiting to hear back on how she is doing today and praying that she can pull through. The biggest kicker, had you guys disclosed her health problems, Id have still taken her. I would have gone ahead and had her teeth examined, and per my vet, we could have prevented this? had I only known. I have full statements from Sophies doctor, and I can't wait to disclose them in order to prevent this nightmare from happening to others.

So, thanks a lot for everything! And please, don??t think this over. I am not just venting here, I am discusted wtih this... and heartbroken!

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Products and services for dogs, cats, birds, fish, reptiles and small animals. Pet adoption, grooming and training are also available.

 

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