Edelweiss Collectibles Inc

★★★★☆
  • 5419 Cypress Creek Pkwy # G

    Houston, TX 77069

    Map & Directions
  • 281-440-8458

About Edelweiss Collectibles Inc

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I purchased two of the ceramic Department 56 houses from this store. Once home, I decided one of them would not do, so I took it back to the store 5 days later. I had never opened the box or taken the house out, but they refused to

3
★★★★★

I purchased two of the ceramic Department 56 houses from this store. Once home, I decided one of them would not do, so I took it back to the store 5 days later. I had never opened the box or taken the house out, but they refused to

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Attempted to purchase several collectible items for Christmas this year, and the staff was unclear on prices. When I challenged them, pointing out that their price was a full $30 more per item than anywhere I had looked for the items, including directly from the manufacturer, they refused to match the lower price. The owner of the store never returned by e-mail or phone calls, which sends a clear message to me that they do not value customers. The message was conveyed to me that the owner insisted on charging $100 per item for two items that even the manufacturer sells for $69.95 on their web site, which may be her right to do, but is certainly a poor way to earn customers. Add to that the fact that the owner refused to honor a commitment that one of her employees made when he asked me to advise him if I found the items at a lower price, and the overall feeling from this store is far less than warm. Definitely not recommended.

0
★☆☆☆☆

Attempted to purchase several collectible items for Christmas this year, and the staff was unclear on prices. When I challenged them, pointing out that their price was a full $30 more per item than anywhere I had looked for the items, including directly from the manufacturer, they refused to match the lower price. The owner of the store never returned by e-mail or phone calls, which sends a clear message to me that they do not value customers. The message was conveyed to me that the owner insisted on charging $100 per item for two items that even the manufacturer sells for $69.95 on their web site, which may be her right to do, but is certainly a poor way to earn customers. Add to that the fact that the owner refused to honor a commitment that one of her employees made when he asked me to advise him if I found the items at a lower price, and the overall feeling from this store is far less than warm. Definitely not recommended.

Pros: nice store for gift & collectible shopping

Cons: staff unclear on pricing; sells some items above manufacurers' own prices

 

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