Lavande Nail Spa

★★★☆☆
  • 355 Santana Row Ste 1020

    San Jose, CA 95128

    Map & Directions
  • 408-983-1222

About Lavande Nail Spa

Personal Services

Personal Services
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I absolutely LOVE LAVENDE NAIL SPA ON SANTANA ROW.The Manger. is great & very accommodating.The girls will do as you request at anytime.You can get up to request someone else IF THERE IS A PROBLEM.WE HAVE NEVER HAD ONE.Communication is the key to any service.They want you to walk out HAPPY.WE ALWAYS HAVE.My family & girlfriends love the atmosphere.They treat you like a Princess .I love the roses as well as the chocolates and sparkling cider.The chair massages are great & you can even get a private one.Our massages by Bruce were the best...If you want to feel like a million bucks without paying it LAVENDE IS YOUR HOME AWAY FROM HOME.IT SO ROCKS!!!!

5
★★★★★

I absolutely LOVE LAVENDE NAIL SPA ON SANTANA ROW.The Manger. is great & very accommodating.The girls will do as you request at anytime.You can get up to request someone else IF THERE IS A PROBLEM.WE HAVE NEVER HAD ONE.Communication is the key to any service.They want you to walk out HAPPY.WE ALWAYS HAVE.My family & girlfriends love the atmosphere.They treat you like a Princess .I love the roses as well as the chocolates and sparkling cider.The chair massages are great & you can even get a private one.Our massages by Bruce were the best...If you want to feel like a million bucks without paying it LAVENDE IS YOUR HOME AWAY FROM HOME.IT SO ROCKS!!!!

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This was my first pedicure of the year and I will admit that my feet were not perfect, but I was really annoyed when the lady who did my pedicure gave me a lecture. When I tried to politely tell her that I didn't care what she thought, she kept going on and on about how I should get a pedicure every two months. I was not at all impressed with the pedicure, the massage was horrible and I almost forgot my shoes because they handed me all my things and did not remind me that my shoes were there. I also noticed that the way they cleaned the sinks out was very sloppy and I felt dirty when I left.

My friend had a pedicure and they actually cut her. When we complained about our experience, the manager was more concerned about their liability than the poor service. If you want the best manicure at a reasonable price and in a professional environment, go to White Orchid in San Mateo. I will never go to this place again.

1
★☆☆☆☆

This was my first pedicure of the year and I will admit that my feet were not perfect, but I was really annoyed when the lady who did my pedicure gave me a lecture. When I tried to politely tell her that I didn't care what she thought, she kept going on and on about how I should get a pedicure every two months. I was not at all impressed with the pedicure, the massage was horrible and I almost forgot my shoes because they handed me all my things and did not remind me that my shoes were there. I also noticed that the way they cleaned the sinks out was very sloppy and I felt dirty when I left.

My friend had a pedicure and they actually cut her. When we complained about our experience, the manager was more concerned about their liability than the poor service. If you want the best manicure at a reasonable price and in a professional environment, go to White Orchid in San Mateo. I will never go to this place again.

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This was my first pedicure since last summer and I was really looking forward to it. I left with a substandard pedicure and the lady who helped me was very rude. She gave me a lecture about how my feet were ugly and how I need to get pedicures every other month to make them look nicer. I also observed that she did not adequately clean the sink out. She simply sprayed a chemical on it, filled it with water and let it soak. In my experience at other salons, they actually scrub the sink with a cleaner and it seems much more sanitary. This was the worst pedicure I have ever had. If you want first class service, I strongly suggest White Orchid in San Mateo or the spa at the Marriot on Sonoma. Take my advice, do not go to this salon!

0
★☆☆☆☆

This was my first pedicure since last summer and I was really looking forward to it. I left with a substandard pedicure and the lady who helped me was very rude. She gave me a lecture about how my feet were ugly and how I need to get pedicures every other month to make them look nicer. I also observed that she did not adequately clean the sink out. She simply sprayed a chemical on it, filled it with water and let it soak. In my experience at other salons, they actually scrub the sink with a cleaner and it seems much more sanitary. This was the worst pedicure I have ever had. If you want first class service, I strongly suggest White Orchid in San Mateo or the spa at the Marriot on Sonoma. Take my advice, do not go to this salon!

Pros: I really liked the service at the check in and check out

Cons: Everything else

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This is regarding the Santana Row location. In addition to finding it tough to schedule an appointment due to lack of open appointments, they have poorly trained front desk employees and a manager who was not willing to take responsibility for an employees unacceptable action. Not to mention how difficult it is to get a live person to answer the phone. It took me two weeks before I was able to schedule an appointment! Once I was able to scheduled an appointment, I noticed that two days after my manicure, the nail polish started peeling off. I had to make two trips to Lavande Nail Spa in order the have them fix a poorly done manicure (and this is putting it midly). On my first attempt, I called and was told by an employee to show up any time to have my problem taken care of. When I got there, I was turned away because I was not scheduled. To save some grief, I went ahead and booked an appointment for another day. They were too busy to be bothered by an irrate client who only need to have the nail polish re-done. On my second attempt, which was right after work on a Friday, I arrived to find out that I was not scheduled on that day or any other day for that matter! At this point, I was furious! I literally spent 10 minutes having to explain my situation all over again before someone was able to re-do my nail polish.

I spoke with the manager who apologized and said that people make mistatkes. She also stated that she would investigate on how the situation happened. As a manager, she should know that what she said is the last thing unsatisfied customer wants to hear. Did I mention that I had to make two trips just to have my nail polish re-done?! The manager's comments showed me that she was not willing to take responsibility for the company's poor work product! I agree with the recurring theme of the reviews, Lavande Nail Spa is overpriced and their customer service leaves a bad taste in your mouth.

1
★★☆☆☆

This is regarding the Santana Row location. In addition to finding it tough to schedule an appointment due to lack of open appointments, they have poorly trained front desk employees and a manager who was not willing to take responsibility for an employees unacceptable action. Not to mention how difficult it is to get a live person to answer the phone. It took me two weeks before I was able to schedule an appointment! Once I was able to scheduled an appointment, I noticed that two days after my manicure, the nail polish started peeling off. I had to make two trips to Lavande Nail Spa in order the have them fix a poorly done manicure (and this is putting it midly). On my first attempt, I called and was told by an employee to show up any time to have my problem taken care of. When I got there, I was turned away because I was not scheduled. To save some grief, I went ahead and booked an appointment for another day. They were too busy to be bothered by an irrate client who only need to have the nail polish re-done. On my second attempt, which was right after work on a Friday, I arrived to find out that I was not scheduled on that day or any other day for that matter! At this point, I was furious! I literally spent 10 minutes having to explain my situation all over again before someone was able to re-do my nail polish.

I spoke with the manager who apologized and said that people make mistatkes. She also stated that she would investigate on how the situation happened. As a manager, she should know that what she said is the last thing unsatisfied customer wants to hear. Did I mention that I had to make two trips just to have my nail polish re-done?! The manager's comments showed me that she was not willing to take responsibility for the company's poor work product! I agree with the recurring theme of the reviews, Lavande Nail Spa is overpriced and their customer service leaves a bad taste in your mouth.

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This is regarding the Santana Row location. My girlfriends and I had made appointments for a mid-afternoon getaway of pedicures and massages which turned out to be one nightmare after the next. The receptionist hadn't booked the massages we had ordered, they couldn't seat us all at once (even though we all had the same appointment time they said they were really busy), my girlfriend wanted some "bling" put on her toes and the tech said she didn't have enough time, we weren't offered any tea or water, only one of us could get a massage, this was due to there overbooking situation, and to top it off when we asked to speak to the manage/owner, she just said we could get a 10% discount and there's nothing more that she could do. This was very disappointing that customer service has dropped to this level.

0
★☆☆☆☆

This is regarding the Santana Row location. My girlfriends and I had made appointments for a mid-afternoon getaway of pedicures and massages which turned out to be one nightmare after the next. The receptionist hadn't booked the massages we had ordered, they couldn't seat us all at once (even though we all had the same appointment time they said they were really busy), my girlfriend wanted some "bling" put on her toes and the tech said she didn't have enough time, we weren't offered any tea or water, only one of us could get a massage, this was due to there overbooking situation, and to top it off when we asked to speak to the manage/owner, she just said we could get a 10% discount and there's nothing more that she could do. This was very disappointing that customer service has dropped to this level.

Pros: Location

Cons: Customer Service, Customer Service, Customer Service

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I pop by here once in a while for a pedicure when I have some time to kill at Santana Row. Very good prices for the location. I had a very good experience the first time I was here but the second time the woman doing my nails was rude and poked me a bit in the toe and made it sore. She also rushed me through the appointment, it was literally like 15 minutes long.

3
★★★☆☆

I pop by here once in a while for a pedicure when I have some time to kill at Santana Row. Very good prices for the location. I had a very good experience the first time I was here but the second time the woman doing my nails was rude and poked me a bit in the toe and made it sore. She also rushed me through the appointment, it was literally like 15 minutes long.

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I thought it was a little expensive for my nails, but massages were 70 (average). I made an appointment. I even specified I wanted my back worked on longer than the other parts. My masseuse Janine applied the pressure I asked for and gave me the custom massage I wanted. I felt relaxed when I left and I make sure to ask for Janine whenever I want a massage. Shes super friendly and wont talk unless you talk first. So if you dont want her to be chatty she wont. I hate going in for a massage and you are trying to relax - and they talk the whole time.

2
★★★★☆

I thought it was a little expensive for my nails, but massages were 70 (average). I made an appointment. I even specified I wanted my back worked on longer than the other parts. My masseuse Janine applied the pressure I asked for and gave me the custom massage I wanted. I felt relaxed when I left and I make sure to ask for Janine whenever I want a massage. Shes super friendly and wont talk unless you talk first. So if you dont want her to be chatty she wont. I hate going in for a massage and you are trying to relax - and they talk the whole time.

Pros: janine, massages, cute shop

Cons: high cost

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I work in the Santa Clara area so sometimes I go to Lavande Nail Spa during my lunch hour. There is never a long wait during this time which is great. They always help me pretty quickly. They give me time to choose my nail polish colors and then get right to work. The lady that does my nails is very sweet, always trying to make conversation and keep me comfortable. The prices are pretty good for the quality of treatment. What I also like are the scented waters they use for the pedicures. It leaves your feet soft and tingly. And the quality of the nail polish is also great. It seems to last me about 1 1/2- 2 weeks. Thats a long time for nail polish.

4
★★★★☆

I work in the Santa Clara area so sometimes I go to Lavande Nail Spa during my lunch hour. There is never a long wait during this time which is great. They always help me pretty quickly. They give me time to choose my nail polish colors and then get right to work. The lady that does my nails is very sweet, always trying to make conversation and keep me comfortable. The prices are pretty good for the quality of treatment. What I also like are the scented waters they use for the pedicures. It leaves your feet soft and tingly. And the quality of the nail polish is also great. It seems to last me about 1 1/2- 2 weeks. Thats a long time for nail polish.

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This place really pampers you. Its not like you're somewhere in a dirty mall with some crazy lady who gets easily distracted trying to give you a pedicure. A basic pedicure costs about $25, not that bad. They soak your feet in cucumber scented water which in my opinion is pretty cool. They do things like manicures, pedicures, facials and massages. Usually during the week you can just walk in and maybe in a couple of minutes you can get a server, but during the weekend I would strongly recommend an appointment.

4
★★★★☆

This place really pampers you. Its not like you're somewhere in a dirty mall with some crazy lady who gets easily distracted trying to give you a pedicure. A basic pedicure costs about $25, not that bad. They soak your feet in cucumber scented water which in my opinion is pretty cool. They do things like manicures, pedicures, facials and massages. Usually during the week you can just walk in and maybe in a couple of minutes you can get a server, but during the weekend I would strongly recommend an appointment.

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THis place is convenient, easy to get an apointment, and consistently good.

2
★★★★☆

THis place is convenient, easy to get an apointment, and consistently good.

.

The only good thing about Lavande on Carl St. is that it's reasonably clean. The manicurist didn't know how to provide the requested service (pink and white manicure with gel topper), although I had phoned ahead and specifically asked for that style. She kept trying different approaches, adding one on top of the other, so that the result was lumpy and very thick. Also ridiculously expensive-$65 for a fill; twice what I've paid elsewhere. Totally wretched.

0
★☆☆☆☆

The only good thing about Lavande on Carl St. is that it's reasonably clean. The manicurist didn't know how to provide the requested service (pink and white manicure with gel topper), although I had phoned ahead and specifically asked for that style. She kept trying different approaches, adding one on top of the other, so that the result was lumpy and very thick. Also ridiculously expensive-$65 for a fill; twice what I've paid elsewhere. Totally wretched.

Cons: expensive, unskilled, crowded

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What a dissapointment. I got the mani pedi combo and at no time was I pampered or relaxed. Like at every other discount nail salon in the city my nail technician pushed and pulled at my extremeties as if she was on a race to finish faster than anyone. The water in the pedi spa was cold, she never turned on the chair or offered me a magazine. The exfoliation part of the pedicure was lacking as dead skin is still hanging from the balls of my feet. She cut the cuticles in my fingers and made me bleed 3 times. Then she finished and started with another client without saying goodbye or removing the tissue that separated my toes. Crappy manicure and pedicure overall. I can do it better myself. Dont bother with this place.

1
★★☆☆☆

What a dissapointment. I got the mani pedi combo and at no time was I pampered or relaxed. Like at every other discount nail salon in the city my nail technician pushed and pulled at my extremeties as if she was on a race to finish faster than anyone. The water in the pedi spa was cold, she never turned on the chair or offered me a magazine. The exfoliation part of the pedicure was lacking as dead skin is still hanging from the balls of my feet. She cut the cuticles in my fingers and made me bleed 3 times. Then she finished and started with another client without saying goodbye or removing the tissue that separated my toes. Crappy manicure and pedicure overall. I can do it better myself. Dont bother with this place.

Pros: Clean, Decent ventilation

Cons: unskilled technician, rushed and hostile

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I had an awesome Chocolate pedicure!! You gotta try it!

2
★★★★★

I had an awesome Chocolate pedicure!! You gotta try it!

Pros: friendly, experienced techs, personable

Cons: none, none, none

.

This was the first time I've gone there and it's absolutely heavenly!!! You get pampered in a pretty atmosphere and the staff is really nice! The basic manicure and pedicure are great. The hand and foot massage is divine! I am looking forward to next time!

2
★★★★★

This was the first time I've gone there and it's absolutely heavenly!!! You get pampered in a pretty atmosphere and the staff is really nice! The basic manicure and pedicure are great. The hand and foot massage is divine! I am looking forward to next time!

Pros: pretty atmosphere, nice staff

.

I am writing about their new location on Polk Street. My first experience was great- nice mani pedi. However, my second experience was HORRIBLE. I made an appt and she asked me to come in early. I came in early and I was still waiting over 1/2 hour after my appt. Apologies were made but that is unacceptable! She should of offered me some sort of discount on my future appt or something- now I am writing this because of the unacceptable service I received.

1
★★★☆☆

I am writing about their new location on Polk Street. My first experience was great- nice mani pedi. However, my second experience was HORRIBLE. I made an appt and she asked me to come in early. I came in early and I was still waiting over 1/2 hour after my appt. Apologies were made but that is unacceptable! She should of offered me some sort of discount on my future appt or something- now I am writing this because of the unacceptable service I received.

Editorial from

In Short
Helping to fill the void between discount nail salons and high-end spas, this cozy spot specializes in manis and pedis. Much like its sister location in Russian Hill, this spa offers a soothing, relaxing atmosphere. For…

 

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