eco drycleaner

★★★★☆
  • 3010 NE Broadway St

    Portland, OR 97232

    Map & Directions
  • 503-288-4200

About eco drycleaner

Hours
Mon. - Fri. 7am - 7pm Sat. 10am - 5pm
3.7 10
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DO NOT USE THEIR PICK UP AND DROP OFF SERVICE!!! I used this service for the first time a few weeks ago and they lost ALL OF MY CLOTHING! I called the company and was told that since there was no record of them picking up my clothes then

3
★★★★★

DO NOT USE THEIR PICK UP AND DROP OFF SERVICE!!! I used this service for the first time a few weeks ago and they lost ALL OF MY CLOTHING! I called the company and was told that since there was no record of them picking up my clothes then

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Wow, where to begin. I used Eco a couple of times without issue, and the third time they lost two expensive work shirts. I called them regarding it, and the first lady I spoke to said they were delivered on a specific date, and I asked her

3
★★★★★

Wow, where to begin. I used Eco a couple of times without issue, and the third time they lost two expensive work shirts. I called them regarding it, and the first lady I spoke to said they were delivered on a specific date, and I asked her

.

Once known as the Dry Cleaning station. I KNOW the way this company works. The prices are too high, and if your garments you bring in have any kind of laundering instructions, they will be laundered even if you have paid the dry cleaning

3
★★★★★

Once known as the Dry Cleaning station. I KNOW the way this company works. The prices are too high, and if your garments you bring in have any kind of laundering instructions, they will be laundered even if you have paid the dry cleaning

.

Been using them for a long time, and pretty happy with their cleaning ?? took my curtains in, they absolutely shredded them to pieces ($200 to replace them). It took management days to get back to me, tried to blame me, then the girl who took the curtains, who did nothing wrong, she inspected them, measured them & had someone else look at them to make sure they were ok ??she did everything right. I pre-paid and it took over a month for management to give me my money back. Will never go there again

1
★☆☆☆☆

Been using them for a long time, and pretty happy with their cleaning ?? took my curtains in, they absolutely shredded them to pieces ($200 to replace them). It took management days to get back to me, tried to blame me, then the girl who took the curtains, who did nothing wrong, she inspected them, measured them & had someone else look at them to make sure they were ok ??she did everything right. I pre-paid and it took over a month for management to give me my money back. Will never go there again

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I have had only great experiences taking my clothes here. I researched online and they are only one of the few truly using non-toxic cleaning solutions. They also recycle all hangers, plastics, etc..Service wise they are great and just recently I was surprised when they lowered their prices to compete with toxic cleaners. Highly recommend this business.

4
★★★★☆

I have had only great experiences taking my clothes here. I researched online and they are only one of the few truly using non-toxic cleaning solutions. They also recycle all hangers, plastics, etc..Service wise they are great and just recently I was surprised when they lowered their prices to compete with toxic cleaners. Highly recommend this business.

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I was surprised that their pricing was comparable and actually better in most cases then the old traditional toxic cleaners. Also, the quality of service and cleaning was a positive.

2
★★★★★

I was surprised that their pricing was comparable and actually better in most cases then the old traditional toxic cleaners. Also, the quality of service and cleaning was a positive.

Pros: Non-Toxic, Great Prices and Quality Work

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The Canadian government published a preliminary assessment last month proposing a ban on three silicon-based chemicals including D5, the main ingredient in GreenEarth solvent.

The assessment identified octoamethylcyclotetrasiloxane (D4), decamethylcyclopentasiloxane (D5) and dodecamethylcyclohexasiloxane (D6) silicones and a phenol derivative as meeting toxicity criteria sufficient to require elimination under Canadian law.

0
★☆☆☆☆

The Canadian government published a preliminary assessment last month proposing a ban on three silicon-based chemicals including D5, the main ingredient in GreenEarth solvent.

The assessment identified octoamethylcyclotetrasiloxane (D4), decamethylcyclopentasiloxane (D5) and dodecamethylcyclohexasiloxane (D6) silicones and a phenol derivative as meeting toxicity criteria sufficient to require elimination under Canadian law.

Cons: Not Green!

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I am the owner of Dry Cleaning Station, and we appreciate your feedback! We are truly sorry about the negative experience, and we have since turned this into a teaching opportunity for all of our Customer Service Representatives. Our Retail Operations Manager is working with all of our employees this week to bring the level of service ABOVE what our customers expect. We know our customers have many choices in dry cleaners and we appreciate everyone who entrusts us with the care of their garments.
We have contacted this customer to apologize personally for the negative experience and gave him a credit for savings off a future order. He was very happy with our quick action to remedy the situation and chose to sign up for our home pick up and delivery service!

2
★★★★★

I am the owner of Dry Cleaning Station, and we appreciate your feedback! We are truly sorry about the negative experience, and we have since turned this into a teaching opportunity for all of our Customer Service Representatives. Our Retail Operations Manager is working with all of our employees this week to bring the level of service ABOVE what our customers expect. We know our customers have many choices in dry cleaners and we appreciate everyone who entrusts us with the care of their garments.
We have contacted this customer to apologize personally for the negative experience and gave him a credit for savings off a future order. He was very happy with our quick action to remedy the situation and chose to sign up for our home pick up and delivery service!

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First time to try this cleaners...and for the money you pay and the advertising that touts their great customer service I wasn't impressed. I told the girl last week when dropping off my 30+ items that it was my first time. She obviously is sentenced to working this job or working off parking tickets from her attitude. Do owners and management not pickup on the first impression and last impression left by a counter girl with such a flippant deposition? Through the process of her sorting my items she slid a note over that had been copied and recopied so many times I could barely read it and said sign it if you want us to clean these. I had to try and engage the counter clerk in a conversation that seemed painful to her to find out what I was signing and why. They have a procedure for items without cleaning labels requires the customer to sign off a liability note. Seems fair...but would have been nice as a NEW customer to have this explained to me.
Today I went back in to pickup my items and she started pulling my items, for some reason they don't put the items on one receipt but instead 6 different recpts so I was trying to reconcile and she seemed put out that I was trying to match up my recpts with my clothes. She again mumbled something, I finally figured out she was asking me to initial the receipts for the items she was pulling....one of the items had to be dry cleaned instead of the original intent of laundry...at the end she made a statement that I owed a difference for the dry cleaned shirt, and acted surprised I didn't know how much.
I wrestled with the 30+ items but finally got the door open myself and then she asked if I wanted help out to my car...I kept thinking she'd say thank you for spending a lot of your hard earned cash, but I guess she and the management don't realize there are at least 5 other cleaners on Northeast Broadway that at least have some customer service training and appreciate your business.
Not sure I'll be back to this place

1
★★☆☆☆

First time to try this cleaners...and for the money you pay and the advertising that touts their great customer service I wasn't impressed. I told the girl last week when dropping off my 30+ items that it was my first time. She obviously is sentenced to working this job or working off parking tickets from her attitude. Do owners and management not pickup on the first impression and last impression left by a counter girl with such a flippant deposition? Through the process of her sorting my items she slid a note over that had been copied and recopied so many times I could barely read it and said sign it if you want us to clean these. I had to try and engage the counter clerk in a conversation that seemed painful to her to find out what I was signing and why. They have a procedure for items without cleaning labels requires the customer to sign off a liability note. Seems fair...but would have been nice as a NEW customer to have this explained to me.
Today I went back in to pickup my items and she started pulling my items, for some reason they don't put the items on one receipt but instead 6 different recpts so I was trying to reconcile and she seemed put out that I was trying to match up my recpts with my clothes. She again mumbled something, I finally figured out she was asking me to initial the receipts for the items she was pulling....one of the items had to be dry cleaned instead of the original intent of laundry...at the end she made a statement that I owed a difference for the dry cleaned shirt, and acted surprised I didn't know how much.
I wrestled with the 30+ items but finally got the door open myself and then she asked if I wanted help out to my car...I kept thinking she'd say thank you for spending a lot of your hard earned cash, but I guess she and the management don't realize there are at least 5 other cleaners on Northeast Broadway that at least have some customer service training and appreciate your business.
Not sure I'll be back to this place

Pros: Close from the door to the parking lot

Cons: Expensive, don't take the time to educate the customer or appreciate the customer

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I had several bad experiences here. Since they don't do any work on site it seems they lose clothing and or don't have it back on time regularly. And this was the case with my experience. After finally losing a pair of pants to them, I said enough. Don't go here! There are plenty of environmentally friendly dry cleaners in town, this is PORTLAND.

1
★☆☆☆☆

I had several bad experiences here. Since they don't do any work on site it seems they lose clothing and or don't have it back on time regularly. And this was the case with my experience. After finally losing a pair of pants to them, I said enough. Don't go here! There are plenty of environmentally friendly dry cleaners in town, this is PORTLAND.

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More about eco drycleaner

ecodrycleanerâ?¢ is a revolutionary new type of dry cleaner. Breaking away from the trends of a stagnant industry, ecodrycleanerâ?¢ is designed with cutting-edge technology and sustainable practices from the ground up. Beginning with the cleaning process

 

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