Ken's Donuts & Bakery

★★☆☆☆

About Ken's Donuts & Bakery

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I love Ken's Bakery!! They made my wedding cake (see pic) and they did a FABULOUS job and were very affordable! I get all make cakes there :)

5
★★★★★

I love Ken's Bakery!! They made my wedding cake (see pic) and they did a FABULOUS job and were very affordable! I get all make cakes there :)

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This place does not even deserve 1 STAR! They are a HUGE RIP OFF!! I purchased my sister's wedding cake and was decieved by the pictures I was shown. Needless to say we ordered the cake which we paid 800 dollars for and it was not the correct size and it looked like the leaning tower of piza! There were also bare spots where the cake was not iced correctly, I am not a baker and even I knew that was not right! My sister was so upset, lucky the grooms cake was ordered from a different bakery so it was not a total loss. I called to speak to the manager and like the other comments said, I he did was blame it on someone else and said he couldn't help me! Of Course, they already had my MONEY!!! I don't understand how this place is still in business given all the BAD experiences, I hope the owner reads this! Maybe he will find a different line of work.

1
★☆☆☆☆

This place does not even deserve 1 STAR! They are a HUGE RIP OFF!! I purchased my sister's wedding cake and was decieved by the pictures I was shown. Needless to say we ordered the cake which we paid 800 dollars for and it was not the correct size and it looked like the leaning tower of piza! There were also bare spots where the cake was not iced correctly, I am not a baker and even I knew that was not right! My sister was so upset, lucky the grooms cake was ordered from a different bakery so it was not a total loss. I called to speak to the manager and like the other comments said, I he did was blame it on someone else and said he couldn't help me! Of Course, they already had my MONEY!!! I don't understand how this place is still in business given all the BAD experiences, I hope the owner reads this! Maybe he will find a different line of work.

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.

they show you pictures of cakes but when you go pick them up they look nothing like the picture!!! I honestly don't know how they are still in business.

1
★☆☆☆☆

they show you pictures of cakes but when you go pick them up they look nothing like the picture!!! I honestly don't know how they are still in business.

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My exsperience with this place has been a very unpleasant one. I ordered two cakes over a period of 2 years with them, both were stale. One was for my nephews firsrt birthday. The owner doesn't seem to care to dicuss it with you. All they want to do is blame it on someone else instead of excepting responiablity and just apologizing! Needless to say I will not be patronizing this place again as I suspect neither will alot of other patrons. Very diappointed!!!

1
★☆☆☆☆

My exsperience with this place has been a very unpleasant one. I ordered two cakes over a period of 2 years with them, both were stale. One was for my nephews firsrt birthday. The owner doesn't seem to care to dicuss it with you. All they want to do is blame it on someone else instead of excepting responiablity and just apologizing! Needless to say I will not be patronizing this place again as I suspect neither will alot of other patrons. Very diappointed!!!

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Cake was destroyed while delivering so they baked a round three layer cake with no detail and brought to the reception 5 hours latter, it had a plastic platform which we specifically requested not to have. Big fiasco, complete failure for $330 dollars. Original cake was supposed to be hexagonal with swirl to feed 75 people and we had to hire purposely professional cake servers to cut that form. So it was an extra $150 additional service for the cake that we never had.
They refunded half after my husband and I went to pressure everyday for about 6 or 7 times.
I HAVE TO INCLUDE THE STRESS IT CAUSED (MY DAD ALMOST MISSED THE CEREMONY WAITING AROUND FOR THE CAKE) He rushed to get to the ceremony in a tuxedo to walk me down the isle, just for that cake he almost didn't do it.

At the end we cut a cake which is what matters. About service I will not recommend this place.
Hope this review is helpful for brides to be.

0
★☆☆☆☆

Cake was destroyed while delivering so they baked a round three layer cake with no detail and brought to the reception 5 hours latter, it had a plastic platform which we specifically requested not to have. Big fiasco, complete failure for $330 dollars. Original cake was supposed to be hexagonal with swirl to feed 75 people and we had to hire purposely professional cake servers to cut that form. So it was an extra $150 additional service for the cake that we never had.
They refunded half after my husband and I went to pressure everyday for about 6 or 7 times.
I HAVE TO INCLUDE THE STRESS IT CAUSED (MY DAD ALMOST MISSED THE CEREMONY WAITING AROUND FOR THE CAKE) He rushed to get to the ceremony in a tuxedo to walk me down the isle, just for that cake he almost didn't do it.

At the end we cut a cake which is what matters. About service I will not recommend this place.
Hope this review is helpful for brides to be.

Pros: Nice service

Cons: Unprofessional, bad service

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This review did not happen to me, it happened to my friend.
We both went to this bakery to order some cupcakes that looked exactly like the ones that were in the book the lady showed us. The cupcakes were for her daughters birthday party. She explained to the lady exactly how she wanted them as well as the 8 inch cake. When she went to pick them up the appearance of the cupcakes were no where near what she had asked for. She told him that she could have bought the cupcakes at Walmart and they would have came out better. She told him that she wanted a refund for that crap he gave her. He said that he could not refund her money, but did offer to make another cake. The pick up was an hour before the party started and there was no way he could make that many cupcakes over because he had a wedding to go to. Why would you show customers a book that has decorations that you aren't able to make? A waste of money, and they don't even act like it was their fault. Do not go there please.

1
★☆☆☆☆

This review did not happen to me, it happened to my friend.
We both went to this bakery to order some cupcakes that looked exactly like the ones that were in the book the lady showed us. The cupcakes were for her daughters birthday party. She explained to the lady exactly how she wanted them as well as the 8 inch cake. When she went to pick them up the appearance of the cupcakes were no where near what she had asked for. She told him that she could have bought the cupcakes at Walmart and they would have came out better. She told him that she wanted a refund for that crap he gave her. He said that he could not refund her money, but did offer to make another cake. The pick up was an hour before the party started and there was no way he could make that many cupcakes over because he had a wedding to go to. Why would you show customers a book that has decorations that you aren't able to make? A waste of money, and they don't even act like it was their fault. Do not go there please.

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We ordered my niece's birthday cake from Ken's and when we arrived to pick it up, they had no record of the order. They made a cake on the spot that looked and tasted great. We decided to use them again for my sister's wedding shower that was scheduled for weekend of Hurricane Ike, September 13. We ordered and paid for the cake a month in advance but called to put the order on hold once we realized the storm was going coming toward our area. We rescheduled the shower for October 27 and picked up the cake on that day. The appearance was not great - the scroll design appeared to have run and the colors were off from what we ordered. We called that afternoon to complain and were told to bring the cake back to have it fixed. Due to time constraints this was not possible. The cake tasted horrible and had an odor. When saved a piece and took it back to Ken's bakery and were told at that time that this cake had been made prior to the hurricane and had sat in their refrigerator for over a month. Anyone who lives in this area knows that the power was out for days if not weeks. We were told that they had not intended to serve us this cake, however, they did not make a new cake to provide to us. When we called to complain on the day of the shower we were not told NOT to serve the cake to our guests, although they had the opportunity at that time. Unfortunately, we had already ordered and paid for the wedding cake. It was a disappointment as well. The design was different than we ordered, it was leaning and it tasted horrible. They provided us with a complimentary groom's cake to make up for the disaster of a wedding shower cake, however, it did not taste good either. We will never use the bakery again and want others to be warned that they served a cake to us that was over a month old, including a period of time when the bakery experienced a loss of power.

1
★☆☆☆☆

We ordered my niece's birthday cake from Ken's and when we arrived to pick it up, they had no record of the order. They made a cake on the spot that looked and tasted great. We decided to use them again for my sister's wedding shower that was scheduled for weekend of Hurricane Ike, September 13. We ordered and paid for the cake a month in advance but called to put the order on hold once we realized the storm was going coming toward our area. We rescheduled the shower for October 27 and picked up the cake on that day. The appearance was not great - the scroll design appeared to have run and the colors were off from what we ordered. We called that afternoon to complain and were told to bring the cake back to have it fixed. Due to time constraints this was not possible. The cake tasted horrible and had an odor. When saved a piece and took it back to Ken's bakery and were told at that time that this cake had been made prior to the hurricane and had sat in their refrigerator for over a month. Anyone who lives in this area knows that the power was out for days if not weeks. We were told that they had not intended to serve us this cake, however, they did not make a new cake to provide to us. When we called to complain on the day of the shower we were not told NOT to serve the cake to our guests, although they had the opportunity at that time. Unfortunately, we had already ordered and paid for the wedding cake. It was a disappointment as well. The design was different than we ordered, it was leaning and it tasted horrible. They provided us with a complimentary groom's cake to make up for the disaster of a wedding shower cake, however, it did not taste good either. We will never use the bakery again and want others to be warned that they served a cake to us that was over a month old, including a period of time when the bakery experienced a loss of power.

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.

We ordered my niece's birthday cake from Ken's and when we arrived to pick it up, they had no record of the order. They made a cake on the spot that looked and tasted great. We decided to use them again for my sister's wedding shower that was scheduled for weekend of Hurricane Ike, September 13. We ordered and paid for the cake a month in advance but called to put the order on hold once we realized the storm was going coming toward our area. We rescheduled the shower for October 27 and picked up the cake on that day. The appearance was not great - the scroll design appeared to have run and the colors were off from what we ordered. We called that afternoon to complain and were told to bring the cake back to have it fixed. Due to time constraints this was not possible. The cake tasted horrible and had an odor. When saved a piece and took it back to Ken's bakery and were told at that time that this cake had been made prior to the hurricane and had sat in their refrigerator for over a month. Anyone who lives in this area knows that the power was out for days if not weeks. We were told that they had not intended to serve us this cake, however, they did not make a new cake to provide to us. When we called to complain on the day of the shower we were not told NOT to serve the cake to our guests, although they had the opportunity at that time. Unfortunately, we had already ordered and paid for the wedding cake. It was a disappointment as well. The design was different than we ordered, it was leaning and it tasted horrible. They provided us with a complimentary groom's cake to make up for the disaster of a wedding shower cake, however, it did not taste good either. We will never use the bakery again and want others to be warned that they served a cake to us that was over a month old, including a period of time when the bakery experienced a loss of power.

0
★☆☆☆☆

We ordered my niece's birthday cake from Ken's and when we arrived to pick it up, they had no record of the order. They made a cake on the spot that looked and tasted great. We decided to use them again for my sister's wedding shower that was scheduled for weekend of Hurricane Ike, September 13. We ordered and paid for the cake a month in advance but called to put the order on hold once we realized the storm was going coming toward our area. We rescheduled the shower for October 27 and picked up the cake on that day. The appearance was not great - the scroll design appeared to have run and the colors were off from what we ordered. We called that afternoon to complain and were told to bring the cake back to have it fixed. Due to time constraints this was not possible. The cake tasted horrible and had an odor. When saved a piece and took it back to Ken's bakery and were told at that time that this cake had been made prior to the hurricane and had sat in their refrigerator for over a month. Anyone who lives in this area knows that the power was out for days if not weeks. We were told that they had not intended to serve us this cake, however, they did not make a new cake to provide to us. When we called to complain on the day of the shower we were not told NOT to serve the cake to our guests, although they had the opportunity at that time. Unfortunately, we had already ordered and paid for the wedding cake. It was a disappointment as well. The design was different than we ordered, it was leaning and it tasted horrible. They provided us with a complimentary groom's cake to make up for the disaster of a wedding shower cake, however, it did not taste good either. We will never use the bakery again and want others to be warned that they served a cake to us that was over a month old, including a period of time when the bakery experienced a loss of power.

Cons: Horrible customer service, cakes do not taste good especially for the price

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This review is long over due.
Experience number one
I got my wedding cake from this place... They really worked with me on what I wanted and providing the pieces I needed. However, the day of the wedding my cake arrived a little lop sided and I didnt even get the flavors I had asked for, which I paid extra for. I was to busy that day to even realize that the flavors where not correct and that the cake had arrived lop sided. My cake was almost as much as my wedding dress. This cake was very important to me in tying the look of the wedding together.
Experience number two
3 yrs later I decided to get cupcakes for my birthday. At this point I didn't really know all the details from my wedding experience. My husband decided to not bring it to my attention... until this experience.
I ordered 2 dozen cupcakes with a specific design... I paid $40.00 bucks for these.
The cupcakes where stale, ugly and smushed!
They actually made these fluffy cakes and laid boxes on top of one another as if they where a dozen donuts.
The extra $$ I paid for the design was ruined because of this. This should be common sence to a baker???
When I called to speak to someone and nothing was resolved. I left messages and they avoided calling me back. Guess what.. I had so many cupcakes left over.. they where to ugly to even tempt to eat one.

1
★☆☆☆☆

This review is long over due.
Experience number one
I got my wedding cake from this place... They really worked with me on what I wanted and providing the pieces I needed. However, the day of the wedding my cake arrived a little lop sided and I didnt even get the flavors I had asked for, which I paid extra for. I was to busy that day to even realize that the flavors where not correct and that the cake had arrived lop sided. My cake was almost as much as my wedding dress. This cake was very important to me in tying the look of the wedding together.
Experience number two
3 yrs later I decided to get cupcakes for my birthday. At this point I didn't really know all the details from my wedding experience. My husband decided to not bring it to my attention... until this experience.
I ordered 2 dozen cupcakes with a specific design... I paid $40.00 bucks for these.
The cupcakes where stale, ugly and smushed!
They actually made these fluffy cakes and laid boxes on top of one another as if they where a dozen donuts.
The extra $$ I paid for the design was ruined because of this. This should be common sence to a baker???
When I called to speak to someone and nothing was resolved. I left messages and they avoided calling me back. Guess what.. I had so many cupcakes left over.. they where to ugly to even tempt to eat one.

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Please do not go to this bakery. I have had two bad experiences with the cakes that I've ordered and I will never go there again. I ordered a birthday cake for my daughter and when I picked it up (a few hours before the party) it was not even remotely what I wanted. I'm not sure who they're decorator is, but he/she must either be blind or have no clue as to what a cute cake is supposed to resemble. The second cake I ordered was right after Hurricane Ike and I was desperate for a cake. This was for my baby's first birthday. They said it was a cute design and very cute. It was horrendous and not even remotely like they described it would look like. Even if you're desperate, don't go to this bakery. I know I'll NEVER go there again!

1
★☆☆☆☆

Please do not go to this bakery. I have had two bad experiences with the cakes that I've ordered and I will never go there again. I ordered a birthday cake for my daughter and when I picked it up (a few hours before the party) it was not even remotely what I wanted. I'm not sure who they're decorator is, but he/she must either be blind or have no clue as to what a cute cake is supposed to resemble. The second cake I ordered was right after Hurricane Ike and I was desperate for a cake. This was for my baby's first birthday. They said it was a cute design and very cute. It was horrendous and not even remotely like they described it would look like. Even if you're desperate, don't go to this bakery. I know I'll NEVER go there again!

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I ordered a birthday cake for my cousin's baby's 1st birthday party. When I placed the order, I was told I would receive a free personal cake for the child with my cake order. They wanted to know what flavor and color I wanted for each cake. When I went to pick up the cakes, it was not ready. They said they did not have the personal baby cake and it should not matter because it was free anyway. Finally, after waiting 30 minutes, the baker gave me the baby personal cake that was the wrong flavor and color and said I could "take it or leave it". I asked to speak to the manager who did not apologize for her employee's behavior. I left almost in tears and told them I would never enter their business ever again. They made me almost 1 hour late and I brought my cousin the wrong flavor of cake. To top it off, the cake was dry. About an hour later, the baker called to apologize for being rude. But experience there was so stressful, it did not matter. Don't waste your time here. I now buy my cakes at Cakes by Gina.

0
★☆☆☆☆

I ordered a birthday cake for my cousin's baby's 1st birthday party. When I placed the order, I was told I would receive a free personal cake for the child with my cake order. They wanted to know what flavor and color I wanted for each cake. When I went to pick up the cakes, it was not ready. They said they did not have the personal baby cake and it should not matter because it was free anyway. Finally, after waiting 30 minutes, the baker gave me the baby personal cake that was the wrong flavor and color and said I could "take it or leave it". I asked to speak to the manager who did not apologize for her employee's behavior. I left almost in tears and told them I would never enter their business ever again. They made me almost 1 hour late and I brought my cousin the wrong flavor of cake. To top it off, the cake was dry. About an hour later, the baker called to apologize for being rude. But experience there was so stressful, it did not matter. Don't waste your time here. I now buy my cakes at Cakes by Gina.

Pros: none

Cons: dry cake, poor customer service

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3 years ago I got my daughters wedding cake here, It wasnt what we ordered but we took it anyway and didnt complain. I decided to give Kens another chance. Big mistake. I ordered a 3 tiered stacked cake with white on bottom chocolate in middle and red velvet on top. Cake was to be light pink with darker pink swirls and pink icing flowers on top. After getting the cake home I, along with everyone else at the party noticed it leaned. It also had some sort of old beads and butterflys on it. The bottom layer was chocolate and not white like I had ordered. I have called everyday for the past week and the owner has not returned my calls yet. I called again today and was called a f******b****. I didn't argue, I just hung up. Please do not waste your time or your money at Ken's. They look pretty on the outside and all the cakes on display look really nice and they taste good too. But don't be fooled.

1
★☆☆☆☆

3 years ago I got my daughters wedding cake here, It wasnt what we ordered but we took it anyway and didnt complain. I decided to give Kens another chance. Big mistake. I ordered a 3 tiered stacked cake with white on bottom chocolate in middle and red velvet on top. Cake was to be light pink with darker pink swirls and pink icing flowers on top. After getting the cake home I, along with everyone else at the party noticed it leaned. It also had some sort of old beads and butterflys on it. The bottom layer was chocolate and not white like I had ordered. I have called everyday for the past week and the owner has not returned my calls yet. I called again today and was called a f******b****. I didn't argue, I just hung up. Please do not waste your time or your money at Ken's. They look pretty on the outside and all the cakes on display look really nice and they taste good too. But don't be fooled.

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.

I ordered my wedding cake from Kens and what a mistake that turned out to be. The cake was 5 hours late to be deliverd to my reception and when it got there it was uneven and leaning. It was such an ugly cake nothing like what was displayed in the store. when i tried to contact them later about this they refused to return any of my 10 calls or the email i sent with a pic. I also went up there in person. When i finally called and got a manager she never even said she was sorry and refused to do anything about it. now i decided to write a review warning other people from going through what i went to and on another website b 4 u eat i noticed 2 other reviews both bad and 1 with almost the same exact problem as mine. I just wanted to post this so other brided will not have to go through what i did if your spending 100's of dollars on your cake it should look good.

1
★☆☆☆☆

I ordered my wedding cake from Kens and what a mistake that turned out to be. The cake was 5 hours late to be deliverd to my reception and when it got there it was uneven and leaning. It was such an ugly cake nothing like what was displayed in the store. when i tried to contact them later about this they refused to return any of my 10 calls or the email i sent with a pic. I also went up there in person. When i finally called and got a manager she never even said she was sorry and refused to do anything about it. now i decided to write a review warning other people from going through what i went to and on another website b 4 u eat i noticed 2 other reviews both bad and 1 with almost the same exact problem as mine. I just wanted to post this so other brided will not have to go through what i did if your spending 100's of dollars on your cake it should look good.

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.

I haven't ordered a cake from them before and took it home to taste it so i can't comment on the taste other then when i sampled it for my wedding cake. The only thing I don't like about this place is that I went in Feb. sometime and placed the order for my wedding cake. They told me they would make a mock wedding cake for me that week. I called and called weeks later and they always said they would call me back and never did. three months later i still haven't seen a mock wedding cake and I still try calling and going by the bakery but the owner is never there. thats what is really bothering me about this place. All i wanted was to see the mock wedding cake that they promised to give me a week after i placed the order

1
★★★☆☆

I haven't ordered a cake from them before and took it home to taste it so i can't comment on the taste other then when i sampled it for my wedding cake. The only thing I don't like about this place is that I went in Feb. sometime and placed the order for my wedding cake. They told me they would make a mock wedding cake for me that week. I called and called weeks later and they always said they would call me back and never did. three months later i still haven't seen a mock wedding cake and I still try calling and going by the bakery but the owner is never there. thats what is really bothering me about this place. All i wanted was to see the mock wedding cake that they promised to give me a week after i placed the order

Pros: samples where good

Cons: never called me back

.

This is the best bakery that I have found in the Pasadena area. Art work is fantastic, they can do pretty much whatever you want. I took a cake to a gathering that was mostly people who are not really cake eaters. There was nothing left. Everyone loved it! Also they have breakfast tacos and kolaches now in their new building. Customer service is great, the owners are very friendly. It's the only bakery I use.

2
★★★★★

This is the best bakery that I have found in the Pasadena area. Art work is fantastic, they can do pretty much whatever you want. I took a cake to a gathering that was mostly people who are not really cake eaters. There was nothing left. Everyone loved it! Also they have breakfast tacos and kolaches now in their new building. Customer service is great, the owners are very friendly. It's the only bakery I use.

Pros: Ambience, Parking, Customer Service

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cake decoration was amature at best. cake was dry . would of done a lot better at the grocery store for fifty bucks. I was tring to find a good bakery ,i guess I'm out of luck.

0
★☆☆☆☆

cake decoration was amature at best. cake was dry . would of done a lot better at the grocery store for fifty bucks. I was tring to find a good bakery ,i guess I'm out of luck.

Pros: I know not to spend a

Cons: bad service

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I had my wedding, and a Birthday cake done here, plus numerous doughnuts at Kens. They have great tasting food at great prices, plus they can make things at last minute for you, which is hard to find in the gormuet bakery industry! I love this bakery!

2
★★★★★

I had my wedding, and a Birthday cake done here, plus numerous doughnuts at Kens. They have great tasting food at great prices, plus they can make things at last minute for you, which is hard to find in the gormuet bakery industry! I love this bakery!

Pros: Inexpensive, Great parking, friendly service

 

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