Ruby's Beauty Salon & Spa

★★★☆☆

About Ruby's Beauty Salon & Spa

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Personal Services

Personal Services
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I visited the Ruby salon on Harwin a few months ago and received "ok" service for legs and arm waxing. There was no one in the salon so I was attended to quickly. The 2 women decided to wax me at the same time, I guess to save time. Why, I don't know, there wasn't anyone waiting. They did an ok job and got almost all the hair off. I still did not appreciate their lack of patience and their desire to rush me out. The next time I decided to try their location on Hilcroft (on November 30th ) hoping for a better result. This was the WORST experience ever!!! I specifically requested that only one person wax me and not 2 at a time. At 1st it was only one lady and I explained to her my skin was sensitive. Five minutes into waxing another lady comes in and starts to help her. I stopped her and told her "no, only one at a time". She proceeded to tell me that she'll pull when the other is applying the wax. I said "ok", that lasted 2 seconds before they were both pulling at the same time. The second lady ended up pulling so hard that she took my skin off and made me bleed!! To top it off the lady told me I was fat and had too much skin to wax!!! WTH!!! Never again will I EVER set foot in any of your salons. Ruby I do not know where you find such small minded, unintelligent, and ignorant people to work for you. I have already told everyone I know never to use your salon.

1
★☆☆☆☆

I visited the Ruby salon on Harwin a few months ago and received "ok" service for legs and arm waxing. There was no one in the salon so I was attended to quickly. The 2 women decided to wax me at the same time, I guess to save time. Why, I don't know, there wasn't anyone waiting. They did an ok job and got almost all the hair off. I still did not appreciate their lack of patience and their desire to rush me out. The next time I decided to try their location on Hilcroft (on November 30th ) hoping for a better result. This was the WORST experience ever!!! I specifically requested that only one person wax me and not 2 at a time. At 1st it was only one lady and I explained to her my skin was sensitive. Five minutes into waxing another lady comes in and starts to help her. I stopped her and told her "no, only one at a time". She proceeded to tell me that she'll pull when the other is applying the wax. I said "ok", that lasted 2 seconds before they were both pulling at the same time. The second lady ended up pulling so hard that she took my skin off and made me bleed!! To top it off the lady told me I was fat and had too much skin to wax!!! WTH!!! Never again will I EVER set foot in any of your salons. Ruby I do not know where you find such small minded, unintelligent, and ignorant people to work for you. I have already told everyone I know never to use your salon.

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I was here yesterday and had been here a few times before. All my previous experiences were satisfactory. Not very good but the job was done! Yesterday, I waited 10 minutes to get my eyebrows done and eventually a girl called Pooja (perhaps Nepalese) did them for me. She completely messed up and trimmed my eyebrows very thin and too much gap between them! Afterwards, I was FORCED to pay a tip. This girl had no manners and told me shouting that I MUST pay a tip minimum $1. I explained her I would normally do that on a higher bill and especially today after my experience I do not wish to pay any tip. She kept on arguing and did not let me make the bill payment. Meanwhile there were 3-4 more people waiting. At last I had to give her a tip to join my husband waiting for me.
It was a bad experience.
Message for Ruby's - You ain't getting another cent from me !!!! I will make sure my friends are aware of this and I feel sad for other nice women working there.

1
★☆☆☆☆

I was here yesterday and had been here a few times before. All my previous experiences were satisfactory. Not very good but the job was done! Yesterday, I waited 10 minutes to get my eyebrows done and eventually a girl called Pooja (perhaps Nepalese) did them for me. She completely messed up and trimmed my eyebrows very thin and too much gap between them! Afterwards, I was FORCED to pay a tip. This girl had no manners and told me shouting that I MUST pay a tip minimum $1. I explained her I would normally do that on a higher bill and especially today after my experience I do not wish to pay any tip. She kept on arguing and did not let me make the bill payment. Meanwhile there were 3-4 more people waiting. At last I had to give her a tip to join my husband waiting for me.
It was a bad experience.
Message for Ruby's - You ain't getting another cent from me !!!! I will make sure my friends are aware of this and I feel sad for other nice women working there.

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1 out of 1 people found this review helpful.

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I love this place! I try to go on fridays after work, they are always busy because the service is fast, cheap and efficient. I like the fact the place is full of indians, they are friendly and I don't spend my money on upscale bozo shops who want to be paid for poor service. I leave good tips, because I am pleased. I keep driving the distance because I get my money's worth. I also like the feel of that area...almost like being in another country for a few minutes--in a good way.

5
★★★★★

I love this place! I try to go on fridays after work, they are always busy because the service is fast, cheap and efficient. I like the fact the place is full of indians, they are friendly and I don't spend my money on upscale bozo shops who want to be paid for poor service. I leave good tips, because I am pleased. I keep driving the distance because I get my money's worth. I also like the feel of that area...almost like being in another country for a few minutes--in a good way.

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I have visited Ruby??s few times (at least twice every month) in past 3 yrs. This time i was there was eyebrows and haircut; Sana - did my eyebrows, and Mumtaz -haircut. Sana, while doing my eyebrows threading(using her mouth!!!!) was complaining to her colleague on how the previous customer's friend was so cheapoo and influenced her customer on the tip amount, and that next time when the same customer comes, she will keep a look out for her friend. (Customer's friend, please don't go there for your own beauty sakes!)
on the other hand Mumtaz, was so polite, patient, limited talk, very professional. Did a great job!
Then it was time to pay --- Mumtaz took me to the counter, started adding up the services and took my credit card to perform the transaction, then SANA, (dont know where she came from) - went behind the counter - looked at Mumtaz, ??did u add my service? - checked to make sure it was added up - mean while mumtaz, gave me the receipt for signature, distracted by sana's attitude issues ?? I signed and returned the receipt. Sana - pushed back the receipt and said "PUT THE TIP?, I am more than happy to tip (i worked for tips too, i understand the appreciation); but was just very amazed by sana's attitude though out, remembered her previous conversation about the tip and her friend- scared for my eyebrows, i just gave her the tip. (May b, Ruby doesn??t pay them salary, and they all just work for tips, that??s why it was so important to be rude)
Ruby, I have been coming to you for past 3yrs.. spent in hundreds(may b even thousands). i have experienced bad customer service few times already, but now i am walking away -- there are at least 5 other salons in less than a mile radius, that are cheaper and less busy than Ruby's because of the location at which they are placed -- Apsara, Pakeeza, Anisa, Sameeta, Rina's.

1
★☆☆☆☆

I have visited Ruby??s few times (at least twice every month) in past 3 yrs. This time i was there was eyebrows and haircut; Sana - did my eyebrows, and Mumtaz -haircut. Sana, while doing my eyebrows threading(using her mouth!!!!) was complaining to her colleague on how the previous customer's friend was so cheapoo and influenced her customer on the tip amount, and that next time when the same customer comes, she will keep a look out for her friend. (Customer's friend, please don't go there for your own beauty sakes!)
on the other hand Mumtaz, was so polite, patient, limited talk, very professional. Did a great job!
Then it was time to pay --- Mumtaz took me to the counter, started adding up the services and took my credit card to perform the transaction, then SANA, (dont know where she came from) - went behind the counter - looked at Mumtaz, ??did u add my service? - checked to make sure it was added up - mean while mumtaz, gave me the receipt for signature, distracted by sana's attitude issues ?? I signed and returned the receipt. Sana - pushed back the receipt and said "PUT THE TIP?, I am more than happy to tip (i worked for tips too, i understand the appreciation); but was just very amazed by sana's attitude though out, remembered her previous conversation about the tip and her friend- scared for my eyebrows, i just gave her the tip. (May b, Ruby doesn??t pay them salary, and they all just work for tips, that??s why it was so important to be rude)
Ruby, I have been coming to you for past 3yrs.. spent in hundreds(may b even thousands). i have experienced bad customer service few times already, but now i am walking away -- there are at least 5 other salons in less than a mile radius, that are cheaper and less busy than Ruby's because of the location at which they are placed -- Apsara, Pakeeza, Anisa, Sameeta, Rina's.

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2 out of 2 people found this review helpful.

.

I have visited Rubys few times (at least twice every month) in past 3 yrs. This time i was there was eyebrows and haircut; Sana - did my eyebrows, and Mumtaz -haircut. Sana, while doing my eyebrows threading(using her mouth!!!!) was

3
★★★★★

I have visited Rubys few times (at least twice every month) in past 3 yrs. This time i was there was eyebrows and haircut; Sana - did my eyebrows, and Mumtaz -haircut. Sana, while doing my eyebrows threading(using her mouth!!!!) was

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Hi friends
Thank you for comments we want to know how we are doing.
We wellcome your suggestions thank

5
★★★★★

Hi friends
Thank you for comments we want to know how we are doing.
We wellcome your suggestions thank

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Staff is very good & friendly. I went for eyebrows & waxing. Lady named mumtaaz did great job on me end up getting old massage as well from her. They not only provide good service but are also cost efficient. I would highly recommend Ruby salon to all the ladies.

4
★★★★☆

Staff is very good & friendly. I went for eyebrows & waxing. Lady named mumtaaz did great job on me end up getting old massage as well from her. They not only provide good service but are also cost efficient. I would highly recommend Ruby salon to all the ladies.

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0 out of 1 people found this review helpful.

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Many times owner is absent and staff in owners absence doesn't know what customer service is. Unprofessional answers are given to customers. Boorish behavior of few girls who work there.
When customer asks what are the services available then he/she needs complete information on services and rates available and has right to choose.
Girls who work here do not provide all the information on services in friendly/professional manner. I can not take rude behavior to save dollar.
I may not choose this salon just because it is cheap. Professionalism and right attitude matters!

1
★☆☆☆☆

Many times owner is absent and staff in owners absence doesn't know what customer service is. Unprofessional answers are given to customers. Boorish behavior of few girls who work there.
When customer asks what are the services available then he/she needs complete information on services and rates available and has right to choose.
Girls who work here do not provide all the information on services in friendly/professional manner. I can not take rude behavior to save dollar.
I may not choose this salon just because it is cheap. Professionalism and right attitude matters!

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1 out of 1 people found this review helpful.

.

very friendly staff and absolutely unbelivable prices.
eyebrows for $5, full arms wax for $12
the staff is trained and Pooja did an amazing job on waxing for me.

i used to go to Aisha's earlier but am so glad to have found this. dont have deal with the bad attitude of all the girls at Aisha's and pay $8 for eyebrows!
Give this one a try for sure if you go anywhere at Hilcroft. Highly recommended.

The only reason i didnt give it 5 stars is because the place be cleaner.

4
★★★★☆

very friendly staff and absolutely unbelivable prices.
eyebrows for $5, full arms wax for $12
the staff is trained and Pooja did an amazing job on waxing for me.

i used to go to Aisha's earlier but am so glad to have found this. dont have deal with the bad attitude of all the girls at Aisha's and pay $8 for eyebrows!
Give this one a try for sure if you go anywhere at Hilcroft. Highly recommended.

The only reason i didnt give it 5 stars is because the place be cleaner.

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0 out of 1 people found this review helpful.

.

I've been going to this place for over two years. First of all the quality of threading has gone down hill. Before, there were more younger ladies that did a great job and very careful to a single hair. I'm not discriminative but now mostly older women who can't see well. They constantly miss out spots or even ruin my eyebrows. Every time, I had to plug the hairs out myself at home afterward.
Don't even try the HAIRCUTS. Both times my hair was ruined. I went there for the cheap and ended up to spend two times more for a fix.
There are a lot more affordable places with better quality.

0
★☆☆☆☆

I've been going to this place for over two years. First of all the quality of threading has gone down hill. Before, there were more younger ladies that did a great job and very careful to a single hair. I'm not discriminative but now mostly older women who can't see well. They constantly miss out spots or even ruin my eyebrows. Every time, I had to plug the hairs out myself at home afterward.
Don't even try the HAIRCUTS. Both times my hair was ruined. I went there for the cheap and ended up to spend two times more for a fix.
There are a lot more affordable places with better quality.

Pros: Cheap

Cons: Smelly, terrible jobs, horrible skills

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eyebrow waxing for four dollars--a price you can't beat! The ladies here are always friendly and try to make your experience as pain free as possible. Take cash, if you don't its more expensive!

3
★★★☆☆

eyebrow waxing for four dollars--a price you can't beat! The ladies here are always friendly and try to make your experience as pain free as possible. Take cash, if you don't its more expensive!

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1 out of 2 people found this review helpful.

.

Friendly staff and workers. Professional. I was completely satisfied with what they do here! prices are nominal.

1
★★★☆☆

Friendly staff and workers. Professional. I was completely satisfied with what they do here! prices are nominal.

 

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