Pet Planet

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Pets & Animals
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Zoom Groom

Saint Petersburg, FL

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Pet Wize

9699 Bay Pines Blvd Saint Petersburg, FL

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On March 19, 2010 we took our shih-tzu's there for grooming after a recommendation from a friend. When we picked them up, one had an extremely red eye. We asked the groomer if there had been a problem and they said no, her eye was like that when you brought her in.
We immediately took her to the vet and found that her eye was out of the socket. The vet indicated that the incident had to happen at the groomer due to stress or trauma and if not treated immediately she would be blind. There was no way that the eye had been like that when she was brought in because she couldn't blink and the cornea would dry and cause blindness.
The groomer has not accepted responsibility: they did not call when they noticed the eye, they groomed half of her face, and did not notify us of the eye when we picked her up. All we asked for was reimbursement of the emergency surgery & overnite stay at the vet $559. reasonable in my opinion.
The fact that they did not notify us is purely irresponsible and inhumane.
The dog is OK, thanks to quick action on our part and a great vet!

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★☆☆☆☆

On March 19, 2010 we took our shih-tzu's there for grooming after a recommendation from a friend. When we picked them up, one had an extremely red eye. We asked the groomer if there had been a problem and they said no, her eye was like that when you brought her in.
We immediately took her to the vet and found that her eye was out of the socket. The vet indicated that the incident had to happen at the groomer due to stress or trauma and if not treated immediately she would be blind. There was no way that the eye had been like that when she was brought in because she couldn't blink and the cornea would dry and cause blindness.
The groomer has not accepted responsibility: they did not call when they noticed the eye, they groomed half of her face, and did not notify us of the eye when we picked her up. All we asked for was reimbursement of the emergency surgery & overnite stay at the vet $559. reasonable in my opinion.
The fact that they did not notify us is purely irresponsible and inhumane.
The dog is OK, thanks to quick action on our part and a great vet!

Pros: Grooming was OK

Cons: Unprofessional & inhumane

 

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