Serra Toyota

★★★★☆
We Make It Easy For You
  • 35200 Grand River Ave

    Farmington Hills, MI 48335

    Map & Directions
  • 248-699-7100

About Serra Toyota

Categories
Hours
Sales: Mon, 9am - 9pm; Tue, 9am - 8pm; Wed, 9am - 8pm; Thu, 9am - 9pm; Fri, 9am - 7pm; Sat, 10am - 5pm; Sun, closed; Service: Mon - Fri, 7am - 6pm; Sat, 8am - 2pm; Sun, closed

Automotive

Automotive
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Serra Toyota

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Last Saturday, 10 AUG 2013, I had my 50K service done at SERRA TOYOTA SCION - FARMINGTON HILLS ..on my Camry 2009 XLE and this is my fourth time to this dealer for doing my service. The first 3 times, atleast, I did not have any bad impression on this dealer . After getting the car back in evening, I saw a major dent on the frame/rim that covers the left driver's window glass. That was pretty bad. On Sunday I was shocked to find my GPS (GARMIN Nuvi) MISSING in my car. I never take stuffs out and I also did not check my belongings when they returned. I went to the to the dealer on Monday, since Sunday was off. They checked with the person that worked on the car and said they did not see it. Fair enough. They checked on my dent and "assured me" that it did not happen during their service. I guess they were playing around with my car (I see many reviews here saying so). I never cared to see their reviews till now. Looking for the first time, their reviews show what they really are. I have already spoke with couple of my friends, who go there and thay are shocked in disbelief. Avoid them if you can. If you need any details, call me at 248 862 1486 or email me at ramkumar_g@hotmail.com
I can say for sure 100%, Iam right in my statements.

I am going to pass this "appreciation" to as many people as I could possibly can through email, person and social networking site. Never felt cheated like this ever.
Iam not going there for sure. I am going to raise this with TOYOTA, not hoping that I will be given justice, but just that I will feel better about it.

Send me a mail if my review made you change your opinion on this dealer.

1
★☆☆☆☆

Last Saturday, 10 AUG 2013, I had my 50K service done at SERRA TOYOTA SCION - FARMINGTON HILLS ..on my Camry 2009 XLE and this is my fourth time to this dealer for doing my service. The first 3 times, atleast, I did not have any bad impression on this dealer . After getting the car back in evening, I saw a major dent on the frame/rim that covers the left driver's window glass. That was pretty bad. On Sunday I was shocked to find my GPS (GARMIN Nuvi) MISSING in my car. I never take stuffs out and I also did not check my belongings when they returned. I went to the to the dealer on Monday, since Sunday was off. They checked with the person that worked on the car and said they did not see it. Fair enough. They checked on my dent and "assured me" that it did not happen during their service. I guess they were playing around with my car (I see many reviews here saying so). I never cared to see their reviews till now. Looking for the first time, their reviews show what they really are. I have already spoke with couple of my friends, who go there and thay are shocked in disbelief. Avoid them if you can. If you need any details, call me at 248 862 1486 or email me at ramkumar_g@hotmail.com
I can say for sure 100%, Iam right in my statements.

I am going to pass this "appreciation" to as many people as I could possibly can through email, person and social networking site. Never felt cheated like this ever.
Iam not going there for sure. I am going to raise this with TOYOTA, not hoping that I will be given justice, but just that I will feel better about it.

Send me a mail if my review made you change your opinion on this dealer.

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0 out of 1 people found this review helpful.

.

\r
Last Saturday, 10 AUG 2013, I had my 50K service done at SERRA TOYOTA SCION - FARMINGTON HILLS ..on my Camry 2009 XLE and this is my fourth time to this dealer for doing my service. The first 3 times, atleast, I did not have any bad

3
★★★★★

\r
Last Saturday, 10 AUG 2013, I had my 50K service done at SERRA TOYOTA SCION - FARMINGTON HILLS ..on my Camry 2009 XLE and this is my fourth time to this dealer for doing my service. The first 3 times, atleast, I did not have any bad

.

I just wanted to thank Dave Yonker for being so helpful. I bought my first new car, a Camry from Serra Toyota and it really was a pretty easy experience. Dave is a nice older man who was very kind and patient with me. Buying a car was MUCH

3
★★★★★

I just wanted to thank Dave Yonker for being so helpful. I bought my first new car, a Camry from Serra Toyota and it really was a pretty easy experience. Dave is a nice older man who was very kind and patient with me. Buying a car was MUCH

.

I just wanted to thank you for all you help, Nate, Jim , financing, you went way above and beyond, Thanks again.

3
★★★★★

I just wanted to thank you for all you help, Nate, Jim , financing, you went way above and beyond, Thanks again.

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I started out going for there Oil Change deals, Dennis in the service drive allways seemed to be the one taking care of me, a nice young man, during the government toyota bash, they still treated me good. ( The Department of Transportation

3
★★★★★

I started out going for there Oil Change deals, Dennis in the service drive allways seemed to be the one taking care of me, a nice young man, during the government toyota bash, they still treated me good. ( The Department of Transportation

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Granted, I have not been in a dealership before Serra Toyota in 15 years, (since my last Toyota) but from what I remember, this was very different, quite easy, pretty laid back. I talked to Jose and his Manager Nate. Good guys, I recommend them completely. I hope they are there in another 15 years

5
★★★★★

Granted, I have not been in a dealership before Serra Toyota in 15 years, (since my last Toyota) but from what I remember, this was very different, quite easy, pretty laid back. I talked to Jose and his Manager Nate. Good guys, I recommend them completely. I hope they are there in another 15 years

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2 out of 2 people found this review helpful.

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Dealers are dealers, but some are allot better then others. My Dad bought his Camry there, and its really not far from White Lake. I found the one I like and was treated with respect, financing was easy, all is good with the world.
Thanks Serra Toyota

5
★★★★★

Dealers are dealers, but some are allot better then others. My Dad bought his Camry there, and its really not far from White Lake. I found the one I like and was treated with respect, financing was easy, all is good with the world.
Thanks Serra Toyota

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1 out of 1 people found this review helpful.

.

I have bought 1 new and 1 used Toyota for my son thru Nate at Serra Toyota in the last 4 or so years since they took over the dealership and I have had good luck with them. One time I actually even felt bad for the salesperson. They had a person in there threatening to complain to Toyota unless they sold them a car for $8000 less or something, Amazing..
I get my maintenance done there, my oil changes and have bought new and used. They must be doing something right.

5
★★★★★

I have bought 1 new and 1 used Toyota for my son thru Nate at Serra Toyota in the last 4 or so years since they took over the dealership and I have had good luck with them. One time I actually even felt bad for the salesperson. They had a person in there threatening to complain to Toyota unless they sold them a car for $8000 less or something, Amazing..
I get my maintenance done there, my oil changes and have bought new and used. They must be doing something right.

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1 out of 1 people found this review helpful.

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purchased a camry through serra in 09. the steering was off brought it in, had to bring it back again. was also promised a wheel upgrade in our package. What they put on were the ugleist wheels around, after market junk. Our first sales person mysteriously left the the company and we ended up with a guy who was really not interested too much. Ended up speaking to the G.M. who could have cared less and was condesending. Just bought another Camry from Page Toyota.

1
★☆☆☆☆

purchased a camry through serra in 09. the steering was off brought it in, had to bring it back again. was also promised a wheel upgrade in our package. What they put on were the ugleist wheels around, after market junk. Our first sales person mysteriously left the the company and we ended up with a guy who was really not interested too much. Ended up speaking to the G.M. who could have cared less and was condesending. Just bought another Camry from Page Toyota.

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0 out of 1 people found this review helpful.

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Toyota #3 thru Serra Toyota and still very happy. I think that one OLD review as being part of the Surburban collection of dealerships is referring to when before Toyota took the dealership away from Bob Saks and sold it to a more respected Serra Automotive Group. They were NEVER part of the Surburban Group, They used to be Bob Saks Toyota untill Toyota actually took the dealership away from them.

5
★★★★★

Toyota #3 thru Serra Toyota and still very happy. I think that one OLD review as being part of the Surburban collection of dealerships is referring to when before Toyota took the dealership away from Bob Saks and sold it to a more respected Serra Automotive Group. They were NEVER part of the Surburban Group, They used to be Bob Saks Toyota untill Toyota actually took the dealership away from them.

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1 out of 1 people found this review helpful.

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Staff, product and pricing were amazing. This was the greatest dealership experience I have ever had.

2
★★★★★

Staff, product and pricing were amazing. This was the greatest dealership experience I have ever had.

Pros: Great facility, Friendly staff

Cons: None

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I found Serra Toyota to be very professional, I was treated very very well. I do know they just bought out Bob Saks toyota and are part of the Serra Group, They are not part of the Suburban group or Bob Saks group. They were honest with me and I felt they went above and beyond. I will continue to have my Toyota serviced there and will buy my next Toyota there. To tell you the truth, I think the new owners have done wonders.

5
★★★★★

I found Serra Toyota to be very professional, I was treated very very well. I do know they just bought out Bob Saks toyota and are part of the Serra Group, They are not part of the Suburban group or Bob Saks group. They were honest with me and I felt they went above and beyond. I will continue to have my Toyota serviced there and will buy my next Toyota there. To tell you the truth, I think the new owners have done wonders.

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1 out of 1 people found this review helpful.

.

While shopping for a new vehicle this year, I stopped in Serra Toyota which is part of the Surburban collection in Farmington Hills. The salesman were like vultures waiting for their prey to emerge when I walked in, and the guy who "helped" me (if you can call it that) was very quick to tell ME what I wanted - meaning, I would say I wanted one option and he would tell me that no, that wasnt a good idea. Then he proceeded to rip me off high & dry by telling me they had no specials going on, when in fact I knew they did because a guy in their service dept referred me to them. He looked like a deer in headlights when I corrected him, and was resistant to budge on his price. After I walked out he proceeded to call and harass me for WEEKS after trying to change my mind. Finally I had to ask for the Manager and complain about their terrible customer service before they would leave me alone. Dont bother with these guys, they are incredibly disappointing.

PROS: Nothing.
CONS: Will rip you off, try to sell you things you do not want, rude & obnoxious

1
★☆☆☆☆

While shopping for a new vehicle this year, I stopped in Serra Toyota which is part of the Surburban collection in Farmington Hills. The salesman were like vultures waiting for their prey to emerge when I walked in, and the guy who "helped" me (if you can call it that) was very quick to tell ME what I wanted - meaning, I would say I wanted one option and he would tell me that no, that wasnt a good idea. Then he proceeded to rip me off high & dry by telling me they had no specials going on, when in fact I knew they did because a guy in their service dept referred me to them. He looked like a deer in headlights when I corrected him, and was resistant to budge on his price. After I walked out he proceeded to call and harass me for WEEKS after trying to change my mind. Finally I had to ask for the Manager and complain about their terrible customer service before they would leave me alone. Dont bother with these guys, they are incredibly disappointing.

PROS: Nothing.
CONS: Will rip you off, try to sell you things you do not want, rude & obnoxious

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0 out of 6 people found this review helpful.

More about Serra Toyota

New car sales, Used car sales, car repair

 

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