Window Concepts Of Minnesota

★★☆☆☆
  • 99 Lone Oak Rd # 114

    Eagan, MN 55121

    Map & Directions
  • 612-789-4713

About Window Concepts Of Minnesota

Categories

Home & Garden

Home & Garden
More choices in Eagan:
Resultset_next

Window Concepts Of Minnesota

99 Lone Oak Rd # 114 Eagan, MN

Resultset_next

Loyal Home Improvements, LLC

333 Grand Avenue, Suite 103 Saint Paul, MN

1.5714 7
Hi! Sign in to let us know how Window Concepts Of Minnesota was?
Write a Review
.

Bad Service: I had Windows Concepts install a patio door a few years back. It had a lifetime glass warranty. I needed a pane replaced. I was told that they WILL NOT back up the warranty, because the window manufactor went out of business. After a heated talk with the service person. We agreed. They measured and the WRONG glass was ordered. The right glass was received and an install set up. They came out, with a new service order to PAINT the patio door. After letting them know that I was going call the BBB. They came back out that day. They also wanted tto charge $80 per hour per visit. There were a total of 4 visits. I do not recommend them for any type of work. They DO NOT STAND behind their work and products.

1
★☆☆☆☆

Bad Service: I had Windows Concepts install a patio door a few years back. It had a lifetime glass warranty. I needed a pane replaced. I was told that they WILL NOT back up the warranty, because the window manufactor went out of business. After a heated talk with the service person. We agreed. They measured and the WRONG glass was ordered. The right glass was received and an install set up. They came out, with a new service order to PAINT the patio door. After letting them know that I was going call the BBB. They came back out that day. They also wanted tto charge $80 per hour per visit. There were a total of 4 visits. I do not recommend them for any type of work. They DO NOT STAND behind their work and products.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The service was terrible, I will never buy anything from them or recommend them! I called them about a window in my home because the interior pane was cracked, there was no trauma, and the window is only a few years old. I read them all of the information and product numbers from THEIR label on the interior pane of the window including the measurements. Not only did they not get back to me, but when I called them to follow up they wanted to charge me $80/hr to have someone come out and measure the window, up front payment for the glass, and then another $80/hr for installation! Don't bother with them. They don't back up their own products and the customer service is terrible!

1
★☆☆☆☆

The service was terrible, I will never buy anything from them or recommend them! I called them about a window in my home because the interior pane was cracked, there was no trauma, and the window is only a few years old. I read them all of the information and product numbers from THEIR label on the interior pane of the window including the measurements. Not only did they not get back to me, but when I called them to follow up they wanted to charge me $80/hr to have someone come out and measure the window, up front payment for the glass, and then another $80/hr for installation! Don't bother with them. They don't back up their own products and the customer service is terrible!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I wrote the previous review rating the company as unsatisfactory, specially the customer service, but I received a call 15 min later telling me the door was ready and they could install it the next day. Today they did, they came early at 8:30 and finish at 12:30, very nice job. They were courteous and clean well after. Joane give me yesterday excuses about the phone call, and they give us a credit discount for all the inconveniences mentioned before.
So, now I will rate this company very different, I'm satisfied with the job and the door looks nice. They can improve with this kind of comments.

3
★★★☆☆

I wrote the previous review rating the company as unsatisfactory, specially the customer service, but I received a call 15 min later telling me the door was ready and they could install it the next day. Today they did, they came early at 8:30 and finish at 12:30, very nice job. They were courteous and clean well after. Joane give me yesterday excuses about the phone call, and they give us a credit discount for all the inconveniences mentioned before.
So, now I will rate this company very different, I'm satisfied with the job and the door looks nice. They can improve with this kind of comments.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

ATTENTION very bad customer service.
The company promise the job done between 8-10 weeks and 4 months have elapsed and we are waiting for it. No answers, no calls, no justifications. They call the supposed day of installation to say that the installer notice that was the wrong door, so the secretary said that it need to be reordered. When I tried to reach the supervisor to mention that I didn't wanted to wait another 3 months, that I wanted to cancel the contract, they said that we can not cancel unless paying 40%. Now I'm trying to call them by phone and they hanged up, the supposed customer service person, Joane.
Bad service, bad customer service, DON'T SIGN A CONTRACT WITH THEM !!!

1
★☆☆☆☆

ATTENTION very bad customer service.
The company promise the job done between 8-10 weeks and 4 months have elapsed and we are waiting for it. No answers, no calls, no justifications. They call the supposed day of installation to say that the installer notice that was the wrong door, so the secretary said that it need to be reordered. When I tried to reach the supervisor to mention that I didn't wanted to wait another 3 months, that I wanted to cancel the contract, they said that we can not cancel unless paying 40%. Now I'm trying to call them by phone and they hanged up, the supposed customer service person, Joane.
Bad service, bad customer service, DON'T SIGN A CONTRACT WITH THEM !!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

be sure to get a lead test from menards or home depot and test it before your bid. these guys said there was lead and it would cost an additional $60 per window.
i had the windows tested for lead after he left, and I DO NOT HAVE LEAD PAINT ON MY HOUSE. four tests, all negative. ????????

1
★☆☆☆☆

be sure to get a lead test from menards or home depot and test it before your bid. these guys said there was lead and it would cost an additional $60 per window.
i had the windows tested for lead after he left, and I DO NOT HAVE LEAD PAINT ON MY HOUSE. four tests, all negative. ????????

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We signed a contract the middle of May to install siding and doors and we were told it would be 6-8 weeks for the work to begin. In the meantime we discovered we wanted to make some changes to our doors we ordered and the company would not do it. They could have accepted the changes for a fee or sold the current doors to someone else and ordered the new changes. On week 8 they called to schedule the doors to be installed. On the day of door installation they called to move up the appointment time, and an hour later cancelled claiming worker got sick. So, doors rescheduled for the following week. Week 9 the siding on my garage was installed. Nice Job but slow service. Still waiting for the doors to be installed. Salesman was nice, courteous, very helpful and answered all our questions. When work is all done, I will add more to this.....

3
★★★☆☆

We signed a contract the middle of May to install siding and doors and we were told it would be 6-8 weeks for the work to begin. In the meantime we discovered we wanted to make some changes to our doors we ordered and the company would not do it. They could have accepted the changes for a fee or sold the current doors to someone else and ordered the new changes. On week 8 they called to schedule the doors to be installed. On the day of door installation they called to move up the appointment time, and an hour later cancelled claiming worker got sick. So, doors rescheduled for the following week. Week 9 the siding on my garage was installed. Nice Job but slow service. Still waiting for the doors to be installed. Salesman was nice, courteous, very helpful and answered all our questions. When work is all done, I will add more to this.....

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I ordered my Window and was told installation would be in 6-8 weeks. At 8 weeks (after no phone calls) I called to find out where my window was, I was told it would still be another 2 weeks before it even came in, if it was on time. I was promised a phone call with confirmation of delivery date, which never occurred. I had to call them again and was told it would be another 2 weeks before it would be installed provided it came in on time. Very poor customer service, they never called me I always had to call and when I called they told me "this is common" and they "don't make phone calls when windows are over the quoted time, it is just an estimated quote". The sales man was pushy up front for the sale and after the sale was not helpful of friendly and unwilling to take ownership for statements he made. Prices up front may seem nice but it is not worth the poor customer service this company provided.

1
★☆☆☆☆

I ordered my Window and was told installation would be in 6-8 weeks. At 8 weeks (after no phone calls) I called to find out where my window was, I was told it would still be another 2 weeks before it even came in, if it was on time. I was promised a phone call with confirmation of delivery date, which never occurred. I had to call them again and was told it would be another 2 weeks before it would be installed provided it came in on time. Very poor customer service, they never called me I always had to call and when I called they told me "this is common" and they "don't make phone calls when windows are over the quoted time, it is just an estimated quote". The sales man was pushy up front for the sale and after the sale was not helpful of friendly and unwilling to take ownership for statements he made. Prices up front may seem nice but it is not worth the poor customer service this company provided.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Window Concepts Of Minnesota, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review