Wiygul Automotive Clinic

★☆☆☆☆
  • 310 South Pickett Street

    Alexandria, VA 22304

    Map & Directions
  • 703-751-6766

About Wiygul Automotive Clinic

Categories
  • Tires
  • Auto Parts & Accessories
  • Automotive Repair
Details
  • Diesel Fuel
  • Muffler Repair
  • Clutch Repair
  • Radiator Repair
  • Brake Repair
  • Oil Changes
  • Auto Diagnostics
  • Auto Inspections
  • Smog Testing
  • Tune Ups
Hours
M-F 7am-7pm, Sa 8am-5pm, Su Closed

Automotive

Automotive
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1.0 4
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Yesterday, I visited Wiygul Automotive for an oil change. When I returned to pick up my car, the mechanic said he would like to speak with me. He had a paper with a list of repairs he recommended I have them perform. The first were to replace all four rotors. I was immediately taken aback as I had both rear rotors, as well as the rear pads replaced less than 12 months ago. He went on to tell me my air conditioning hose and steering components needed repair.

I listened because my engine light would go on and off periodically. At the time of service it was on. When I asked him which of these problems contributed to the engine light being on, he said none, to check the engine light would be a charge of $116. Of course that would be waived if they performed the repairs. At this point I asked him to finish the oil change, and I went to speak with the manager. I was concerned because how in good faith could they recommend any repairs without first checking the engine light. Wiygul is an authorized inspection station, and isnt their first priority to return to me a safe vehicle. How could they possible do this without checking the engine light before recommending any repairs? When I suggested this to the manager, he blew his top, and told me of their stellar service record, and told me to take my car and never to return there again. Additionally, part of my paid service to change the oil, was to rotate the tires. This was never done.

Shame on them for their lack of transparency and extremely poor customer service. In addition, afterwards, I checked them with the Better Business Bureau, where I found a similar complaint with customer service and dispute resolution. Clearly, they should not be an authorized inspection station.

So be warned. If you decide to visit them, be prepared to bring your checkbook as you will need it, and you car problems may never be resolved.

1
★☆☆☆☆

Yesterday, I visited Wiygul Automotive for an oil change. When I returned to pick up my car, the mechanic said he would like to speak with me. He had a paper with a list of repairs he recommended I have them perform. The first were to replace all four rotors. I was immediately taken aback as I had both rear rotors, as well as the rear pads replaced less than 12 months ago. He went on to tell me my air conditioning hose and steering components needed repair.

I listened because my engine light would go on and off periodically. At the time of service it was on. When I asked him which of these problems contributed to the engine light being on, he said none, to check the engine light would be a charge of $116. Of course that would be waived if they performed the repairs. At this point I asked him to finish the oil change, and I went to speak with the manager. I was concerned because how in good faith could they recommend any repairs without first checking the engine light. Wiygul is an authorized inspection station, and isnt their first priority to return to me a safe vehicle. How could they possible do this without checking the engine light before recommending any repairs? When I suggested this to the manager, he blew his top, and told me of their stellar service record, and told me to take my car and never to return there again. Additionally, part of my paid service to change the oil, was to rotate the tires. This was never done.

Shame on them for their lack of transparency and extremely poor customer service. In addition, afterwards, I checked them with the Better Business Bureau, where I found a similar complaint with customer service and dispute resolution. Clearly, they should not be an authorized inspection station.

So be warned. If you decide to visit them, be prepared to bring your checkbook as you will need it, and you car problems may never be resolved.

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Rip off they over charge and find mysterious things that need to be fixed.

Looking for a honest mechanic/shop sorry keep looking, these guys are not it. They will fix what you ask them to (over-priced, but it gets done), but then give you a list of what needs to be fixed. Most of the items they recommend are not needed or can wait a good while before needing preventative maintenance. I know, I have worked on cars (not at Wiygul) and have seen their slick act personally. Fortunately I did not fall for it, but I want to warn others out there. They appear honest and caring, but they are your typical shysters.

1
★☆☆☆☆

Rip off they over charge and find mysterious things that need to be fixed.

Looking for a honest mechanic/shop sorry keep looking, these guys are not it. They will fix what you ask them to (over-priced, but it gets done), but then give you a list of what needs to be fixed. Most of the items they recommend are not needed or can wait a good while before needing preventative maintenance. I know, I have worked on cars (not at Wiygul) and have seen their slick act personally. Fortunately I did not fall for it, but I want to warn others out there. They appear honest and caring, but they are your typical shysters.

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Always something?.. I started using Wiygul because it was in my neighborhood and close to me. I have used them three times for simple things like inspections and oil changes. Every time it seemed they found something else that needed to be done ?? expensive stuff. Of course they made it sound like it needed repair right away. I would take the car to another mechanic I know (his shop is just less convenient) He said they were pretty much BS-ing me and trying to up-sell me. After three times, I feel I cannot trust them to do the work properly and give me an honest assessment of my vehicle. I will use the other mechanic, although less convenient, at least he is honest and I do not feel he is ripping me off. Just a warning for everyone ?? I would not trust them.

1
★☆☆☆☆

Always something?.. I started using Wiygul because it was in my neighborhood and close to me. I have used them three times for simple things like inspections and oil changes. Every time it seemed they found something else that needed to be done ?? expensive stuff. Of course they made it sound like it needed repair right away. I would take the car to another mechanic I know (his shop is just less convenient) He said they were pretty much BS-ing me and trying to up-sell me. After three times, I feel I cannot trust them to do the work properly and give me an honest assessment of my vehicle. I will use the other mechanic, although less convenient, at least he is honest and I do not feel he is ripping me off. Just a warning for everyone ?? I would not trust them.

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They Run up the bill !!!
My wife went in to have the oil changed. This should have been less than $25.00. When she told me the bill was $475 I said WHAT!!!. They took advantage of her and ran up the bill with unnecessary charges ?? BG Evaporator, BG brake flush, BG steering system flush!!! The car is only a few years old. Do not use these dishonest people.

1
★☆☆☆☆

They Run up the bill !!!
My wife went in to have the oil changed. This should have been less than $25.00. When she told me the bill was $475 I said WHAT!!!. They took advantage of her and ran up the bill with unnecessary charges ?? BG Evaporator, BG brake flush, BG steering system flush!!! The car is only a few years old. Do not use these dishonest people.

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More about Wiygul Automotive Clinic

Come down to our auto repair shop, where we can provide your vehicle with the right auto service. From tune-ups, to transmission repair, to brake service, to preventative maintenance. Try our VIP card to save on some of our services including oil changes, tire services & more. "Try Us, You Will Absolutely Love Us."

 

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