Charles Penzone Grand Salons

★★★★☆
40.1501 -82.9985
Map and Directions to Charles Penzone Grand Salons

614-418-5350

771 Polaris Pkwy

Lewis Center, OH

43035

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About Charles Penzone Grand Salons

Hours
Sat: 8am-5pm, Sun: 10am-7pm, Mon-Thu: 9am-9pm, Fri: 8am-7pm

Personal Services

Personal Services
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Reviews 1 - 29 of 29.
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I have had the pleasure of superb salon treatments at this facility! I went here out of desperation when my long time (15 year) stylist couldn't fit me in her schedule. The stylist is FABULOUS! She encouraged me to be adventurous AND I even agreed to a weave...I am never going back to the old me! This is such a magical place. I love going and I have taken my daughter (two appointments!) and my future daughter in law (cut and manicure!). I get countless compliments on my new style/color and am told I look 10 years younger. I should have come her 15 years ago! I cannot say enough nice things about this place. If you want pampering this is the place to be. I wish my hair grew faster because I would go every day!

5
★★★★★

I have had the pleasure of superb salon treatments at this facility! I went here out of desperation when my long time (15 year) stylist couldn't fit me in her schedule. The stylist is FABULOUS! She encouraged me to be adventurous AND I even agreed to a weave...I am never going back to the old me! This is such a magical place. I love going and I have taken my daughter (two appointments!) and my future daughter in law (cut and manicure!). I get countless compliments on my new style/color and am told I look 10 years younger. I should have come her 15 years ago! I cannot say enough nice things about this place. If you want pampering this is the place to be. I wish my hair grew faster because I would go every day!

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I moved back to Columbus this year. I went to Charles Penzone about 10 years ago. I have had my hair down during that time and it just has not been the same. YOU do get what you pay for in terms of exp and style. I was very happy to find Breydon who is awesome! I have strangers ask me if I am a hair stylist and then they want to know where I get my hair down. I am happy to be back in Columbus and most of all glad to be close to CP again. :O)

5
★★★★★

I moved back to Columbus this year. I went to Charles Penzone about 10 years ago. I have had my hair down during that time and it just has not been the same. YOU do get what you pay for in terms of exp and style. I was very happy to find Breydon who is awesome! I have strangers ask me if I am a hair stylist and then they want to know where I get my hair down. I am happy to be back in Columbus and most of all glad to be close to CP again. :O)

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1 out of 1 people found this review helpful.

.

This was the first time I've ever been to a spa, and I must say it exceeded any expectations I had and then some. This place was absolutely amazing from the moment I walked in the door. I had a full package--hour massage, lunch, hair, pedicure, and brow shaping. You could not beat the value if you tried. It seems rather expensive, but if you add all of the services together individually, you're getting a superb value.

Everybody at the spa treated me like a queen, were very honest, down to earth, professional, and masterful in their respective fields. I was intimidated because I'm far from a girly girl, but they pampered me and catered to my every need without fail.

If you spend the day here, they make sure to give you privacy in their Relaxation Room in between sessions, and you never get a feeling like you're being rushed or that the spa is crowed--this adds significantly to the overall ambiance and relaxation of the experience.

I will definitely be going back to this spa...very soon. Highly recommended.

5
★★★★★

This was the first time I've ever been to a spa, and I must say it exceeded any expectations I had and then some. This place was absolutely amazing from the moment I walked in the door. I had a full package--hour massage, lunch, hair, pedicure, and brow shaping. You could not beat the value if you tried. It seems rather expensive, but if you add all of the services together individually, you're getting a superb value.

Everybody at the spa treated me like a queen, were very honest, down to earth, professional, and masterful in their respective fields. I was intimidated because I'm far from a girly girl, but they pampered me and catered to my every need without fail.

If you spend the day here, they make sure to give you privacy in their Relaxation Room in between sessions, and you never get a feeling like you're being rushed or that the spa is crowed--this adds significantly to the overall ambiance and relaxation of the experience.

I will definitely be going back to this spa...very soon. Highly recommended.

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.

I have regular pedicures at this salon, all year round. I love the pampering and the recent addition of the warm aromatherapy wraps for your neck. Now my neck feels like it is getting spoiled while my feet definitely are! I enjoy the atmosphere of the salon and the coffee selections. The staff is friendly and knowledgeable. Two thumbs (and ten pretty toenails) up!

5
★★★★★

I have regular pedicures at this salon, all year round. I love the pampering and the recent addition of the warm aromatherapy wraps for your neck. Now my neck feels like it is getting spoiled while my feet definitely are! I enjoy the atmosphere of the salon and the coffee selections. The staff is friendly and knowledgeable. Two thumbs (and ten pretty toenails) up!

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I would not recommend Charles Penzones to anyone. I have had terrible experiences there, I will stop going there for about a year then for one reason or another (usually a gift card) I will give it another chance only to realize why I stopped going in the first place. You would think for the price you are paying that they would do a good job, how ever 80% of the time this is not the case. I had one experience where I asked the hairstylist to put low lights in my hair, while washing the color out she said mummbled "oh sh**". Four and a half hours later (after she frantically was putting more and more products into my hair) she had me leave with my hair dripping wet, I was very confused she tried to tell me my hair was dry and that she wanted me to leave in the conditioner. It wasn't until I got home and my hair dried that I realized what really happened my hair was GREY AND ORANGE, of course I called back to have it redone. However, when I was getting it redone the stylist acted annoyed and like I was being a inconvience. I will be going back.

2
★★☆☆☆

I would not recommend Charles Penzones to anyone. I have had terrible experiences there, I will stop going there for about a year then for one reason or another (usually a gift card) I will give it another chance only to realize why I stopped going in the first place. You would think for the price you are paying that they would do a good job, how ever 80% of the time this is not the case. I had one experience where I asked the hairstylist to put low lights in my hair, while washing the color out she said mummbled "oh sh**". Four and a half hours later (after she frantically was putting more and more products into my hair) she had me leave with my hair dripping wet, I was very confused she tried to tell me my hair was dry and that she wanted me to leave in the conditioner. It wasn't until I got home and my hair dried that I realized what really happened my hair was GREY AND ORANGE, of course I called back to have it redone. However, when I was getting it redone the stylist acted annoyed and like I was being a inconvience. I will be going back.

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I purchased a gift certificate for my wife and was treated very nicely by the employees here. The specializer in hair cuts, color, nails, salon treatements, massages, and spa services. The Polaris location is at the corner of South Old State and Polaris, just west of the mall. This is their largest and newest location. I would recommend them to anyone looking for a good gift for thier wife.

4
★★★★☆

I purchased a gift certificate for my wife and was treated very nicely by the employees here. The specializer in hair cuts, color, nails, salon treatements, massages, and spa services. The Polaris location is at the corner of South Old State and Polaris, just west of the mall. This is their largest and newest location. I would recommend them to anyone looking for a good gift for thier wife.

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The Salon at Polaris is a great oasis...it actually is in an old Rite Aid building which (obiviously) was extensively overhauled. My appointments always start on time there! I like how you can book appointments and check availability on their website.

I have had manicures and pedicures done there and have always been impressed with the service. Friendly staff.

PROS: Friendly staff, luxurious experience. Clean location.
CONS: No coupons, pricey. Be sure to book ahead for weekends!

4
★★★★☆

The Salon at Polaris is a great oasis...it actually is in an old Rite Aid building which (obiviously) was extensively overhauled. My appointments always start on time there! I like how you can book appointments and check availability on their website.

I have had manicures and pedicures done there and have always been impressed with the service. Friendly staff.

PROS: Friendly staff, luxurious experience. Clean location.
CONS: No coupons, pricey. Be sure to book ahead for weekends!

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Penzone's did a wonderful job coordinating my hair trial and my day-of wedding hair appointments. And my stylist (Campbell) did an amazing job. A bit $$ but well worth it since it stayed in 11+ hrs without moving an inch!

PROS: Comfortable surroundings, friendly staff
CONS: A bit $$

4
★★★★☆

Penzone's did a wonderful job coordinating my hair trial and my day-of wedding hair appointments. And my stylist (Campbell) did an amazing job. A bit $$ but well worth it since it stayed in 11+ hrs without moving an inch!

PROS: Comfortable surroundings, friendly staff
CONS: A bit $$

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I have been to all the Penzone's location and I find this one to be the most attractive. We had our daughters bridesmaids for lunch and pedicures and felt pampered and relaxed. The staff is very attentive. The lunch they served to us was very high quality.

5
★★★★★

I have been to all the Penzone's location and I find this one to be the most attractive. We had our daughters bridesmaids for lunch and pedicures and felt pampered and relaxed. The staff is very attentive. The lunch they served to us was very high quality.

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I went to this salon the morning of my wedding with my wedding party for a pedicure spa day to thank them for being part of the day. We all had a wonderful lunch, got great pedicures and several of the girls got their hair done. One liked her hair so much she had it done the same way for her wedding a few months later. They definately pamper you, but you do pay for it. It's not outragously expensive, but don't look for a bargain here. You know that you will be pampered as soon as you walk in the doors, the place is gorgeous!

PROS: beautiful place, lots of pampering
CONS: kind of pricey

4
★★★★☆

I went to this salon the morning of my wedding with my wedding party for a pedicure spa day to thank them for being part of the day. We all had a wonderful lunch, got great pedicures and several of the girls got their hair done. One liked her hair so much she had it done the same way for her wedding a few months later. They definately pamper you, but you do pay for it. It's not outragously expensive, but don't look for a bargain here. You know that you will be pampered as soon as you walk in the doors, the place is gorgeous!

PROS: beautiful place, lots of pampering
CONS: kind of pricey

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Latest reviews from Citysearch.

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Was very disappointed when I went in there to get a haircut. I asked for more volume and lots of layers in my hair. My hair came out thinner than it was before and when I asked for more layers the woman practically told me no. I also felt

6
★★★★★

Was very disappointed when I went in there to get a haircut. I asked for more volume and lots of layers in my hair. My hair came out thinner than it was before and when I asked for more layers the woman practically told me no. I also felt

.

Today was my last visit to Penzone in Polaris. I got a pedicure and the service was poor. My technician (Master rank!) was rough with her tools, and instead of a massage, I got a rub-down with first the sugar and then lotion. A rub-down

6
★★★★★

Today was my last visit to Penzone in Polaris. I got a pedicure and the service was poor. My technician (Master rank!) was rough with her tools, and instead of a massage, I got a rub-down with first the sugar and then lotion. A rub-down

.

Good job

6
★★★★★

Good job

.

I believed Penzone's ads, & went there for awhile, Always disappointed in the style and look was old..

The last time there I had to wait an hour for my stylist.
I decided to watch women coming out. Blah, old hair styles. I sat right

6
★★★★★

I believed Penzone's ads, & went there for awhile, Always disappointed in the style and look was old..

The last time there I had to wait an hour for my stylist.
I decided to watch women coming out. Blah, old hair styles. I sat right

.

Say, does anyone know what a texturizer is? Its for women that likes a short, sharp hair cut. Well, it is very simple to do. Put a little relaxer in the hair, lets say for about 5-7 minutes, wash hair, condition it, put a little curl

6
★★★★★

Say, does anyone know what a texturizer is? Its for women that likes a short, sharp hair cut. Well, it is very simple to do. Put a little relaxer in the hair, lets say for about 5-7 minutes, wash hair, condition it, put a little curl

.

I went to Penzone for my hair and nails. I have to tell you that for hair, I was impressed and very happy. Nicole was FABULOUS. I was not impressed with my nails, although they look ok, the experience was not very relaxing. I was rushed

6
★★★★★

I went to Penzone for my hair and nails. I have to tell you that for hair, I was impressed and very happy. Nicole was FABULOUS. I was not impressed with my nails, although they look ok, the experience was not very relaxing. I was rushed

.

I went to CP Polaris for nail service twice and never went back. Once I was at a friend's baby shower where we set up individual appointments and then did gifts in a private room. The salon facility is beautiful (the only reason I am

6
★★★★★

I went to CP Polaris for nail service twice and never went back. Once I was at a friend's baby shower where we set up individual appointments and then did gifts in a private room. The salon facility is beautiful (the only reason I am

.

After my hairstylist of five years left--I decided to call penzone for recommendations. I've been extremely disappointed 2 times now. The first time the woman did not do a very good job cutting my hair--so made an appointment 6 weeks

6
★★★★★

After my hairstylist of five years left--I decided to call penzone for recommendations. I've been extremely disappointed 2 times now. The first time the woman did not do a very good job cutting my hair--so made an appointment 6 weeks

.

Charles Penzone's is okay, I guess... I'm not much of a "girly girl" but still care what I look like, and when I walked in I wasn't offered drinks or anything even though everyone else was. My stylist didn't even shampoo my hair, she cut off 10 inches, completely dry, and sent me on my way after 10 minutes. She did talk me into buying a hair straightener that I've had for a couple years now and works great... but the price of it was inflated x2. I just felt overall scammed.... but the facilities are beautiful and if you are one of "those" girls then you might enjoy it more than me, because it seems like they are the ones who got all the doting and customer service that I paid an arm and a leg for.

3
★★★☆☆

Charles Penzone's is okay, I guess... I'm not much of a "girly girl" but still care what I look like, and when I walked in I wasn't offered drinks or anything even though everyone else was. My stylist didn't even shampoo my hair, she cut off 10 inches, completely dry, and sent me on my way after 10 minutes. She did talk me into buying a hair straightener that I've had for a couple years now and works great... but the price of it was inflated x2. I just felt overall scammed.... but the facilities are beautiful and if you are one of "those" girls then you might enjoy it more than me, because it seems like they are the ones who got all the doting and customer service that I paid an arm and a leg for.

Pros: Parking, Ambience, Beverages (if they offer you one)

Cons: Felt rushed, not respected

.

I received a gift card for my birthday, so I set-up a spa day. I was ushered in right on time and the spa walked me through my schedule. The massage was wonderful! Excellent pressure! They played soft but not cheesy music and she didn't try to talk too much! I then had my lunch (which they cater from Panera - delicious!). My facialist was amazing! My skin looked great afterwards and she really listened to my likes and dislikes regarding the waxing I wanted done! I had signed-up for an extra element (which costs more) and she actually talked me out of it since my skin didn't need it!! My mani/pedi were also wonderful! I wasn't rushed at all and never once felt talked down to or anything less than a respected client.

A few months later I got a horrible haircut at another salon. It was awful! My sister came to visit around the same time and wanted to donate her hair. We both went to the Penzone Salon. My sister's cut was amazing and 1/2 off since she donated her cut hair to wigs for kids. My stylist was also amazing. She managed to fix my hair so it looked like I meant to have a 2 inch layer on the top of me head!! She listened to my concerns (I have a full face and did not want it to appear fuller with the layers the other place cut) and was very sympathetic to my problem!!

I had nothing but wonderful experiences both times I visited. I'm in the process right now of planning another full day there with 2 of my sisters!!

4
★★★★☆

I received a gift card for my birthday, so I set-up a spa day. I was ushered in right on time and the spa walked me through my schedule. The massage was wonderful! Excellent pressure! They played soft but not cheesy music and she didn't try to talk too much! I then had my lunch (which they cater from Panera - delicious!). My facialist was amazing! My skin looked great afterwards and she really listened to my likes and dislikes regarding the waxing I wanted done! I had signed-up for an extra element (which costs more) and she actually talked me out of it since my skin didn't need it!! My mani/pedi were also wonderful! I wasn't rushed at all and never once felt talked down to or anything less than a respected client.

A few months later I got a horrible haircut at another salon. It was awful! My sister came to visit around the same time and wanted to donate her hair. We both went to the Penzone Salon. My sister's cut was amazing and 1/2 off since she donated her cut hair to wigs for kids. My stylist was also amazing. She managed to fix my hair so it looked like I meant to have a 2 inch layer on the top of me head!! She listened to my concerns (I have a full face and did not want it to appear fuller with the layers the other place cut) and was very sympathetic to my problem!!

I had nothing but wonderful experiences both times I visited. I'm in the process right now of planning another full day there with 2 of my sisters!!

Pros: Staff, Service, Atmosphere

Cons: Expensive, but worth it for a treat!

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I used to be a regular customer at Charles penzone about 5 years ago, and then I got sick of being treated like I wasn't "worthy" of being a client. I gave this salon another chance about a week ago. I originally wanted my hair blond, and the stylist told me she could not bleach my hair. I told the stylist I understood, and let her talk me into auburn brown. She had me sign a waiver stating I knew she could not bleach my hair. However, it turned out to be gothic black.
After I called the salon and complained they agreed to redo my hair. Then, an hour before my redo appointment they called me and told me they couldn't do it because I signed a waiver. The waiver was stating that I understood they couldn't bleach my hair, not they could just do whatever they wanted and then treat me like an idiot! Save your money, this place isn't worth it!!

1
★☆☆☆☆

I used to be a regular customer at Charles penzone about 5 years ago, and then I got sick of being treated like I wasn't "worthy" of being a client. I gave this salon another chance about a week ago. I originally wanted my hair blond, and the stylist told me she could not bleach my hair. I told the stylist I understood, and let her talk me into auburn brown. She had me sign a waiver stating I knew she could not bleach my hair. However, it turned out to be gothic black.
After I called the salon and complained they agreed to redo my hair. Then, an hour before my redo appointment they called me and told me they couldn't do it because I signed a waiver. The waiver was stating that I understood they couldn't bleach my hair, not they could just do whatever they wanted and then treat me like an idiot! Save your money, this place isn't worth it!!

Pros: Nice Atmosphere

Cons: Attitude & service

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I recently had a pedicure by a young lady named Salma at the New Albany location and she was great! She is very good at what she does and a sweet girl. My mother spoke very highly of her so I thought I'd see for myself. She was right! Salma was very thorough and made me feel very comfortable.

5
★★★★★

I recently had a pedicure by a young lady named Salma at the New Albany location and she was great! She is very good at what she does and a sweet girl. My mother spoke very highly of her so I thought I'd see for myself. She was right! Salma was very thorough and made me feel very comfortable.

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Don?t be fooled by the salon?s looks. I've been to penzone Polaris location couple times and everyone seem to have some kind of an attitude problem. Even their receptionists are so arrogant. One time I went in to get a manicure, the manicure girl didn?t even introduce herself. She was rushing and did a horrible job. My nails weren?t even dry yet they asked me to go pay. so when I went to pay, the receptionist asked if I want any cash back for gratuity (on top of high prices they also always ASK for tips!!) when I said NO because I was not happy with my nails the receptionist threw my credit card back at me! What the heck!? Its like you are EXPECTED to tip no matter what! I was so irritated. Oh yeah as for the hair service, I was not impressed at all. I didn?t want to judge by 1 or 2 stylists and that?s why I tried few other different people. Well, I found out they all do the same average job no matter what level and they don?t know how to be friendly. I noticed they try too hard to be nice/friendly and it is obvious they are being fake! I think they memorize certain questions to ask every new customer or something because they all asked me same questions! Haha. Bottom line, don?t even bother trying this place, they don?t appreciate your business.

1
★☆☆☆☆

Don?t be fooled by the salon?s looks. I've been to penzone Polaris location couple times and everyone seem to have some kind of an attitude problem. Even their receptionists are so arrogant. One time I went in to get a manicure, the manicure girl didn?t even introduce herself. She was rushing and did a horrible job. My nails weren?t even dry yet they asked me to go pay. so when I went to pay, the receptionist asked if I want any cash back for gratuity (on top of high prices they also always ASK for tips!!) when I said NO because I was not happy with my nails the receptionist threw my credit card back at me! What the heck!? Its like you are EXPECTED to tip no matter what! I was so irritated. Oh yeah as for the hair service, I was not impressed at all. I didn?t want to judge by 1 or 2 stylists and that?s why I tried few other different people. Well, I found out they all do the same average job no matter what level and they don?t know how to be friendly. I noticed they try too hard to be nice/friendly and it is obvious they are being fake! I think they memorize certain questions to ask every new customer or something because they all asked me same questions! Haha. Bottom line, don?t even bother trying this place, they don?t appreciate your business.

Pros: They bring you drinks, good massage services

Cons: service, everything else terrible

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I began going to Charles Penzone salons for years. They are nice salons but over the course of time, it has become VERY expensive and getting more so every year or so. They charge varying prices based on the "level" of the stylist. when, in fact, they all do the same thing. I mean they all can cut, style, weave, gloss, color, perm, straighten, etc., so why the variance in price? The job responsibilities are the same. There is no logical reason for the heighttened prices. People who do the same jobs should get the same pay.

The prices just went up roughly 10% again recently and, I don't know about you, but I haven't gotten a 10% salary increase in quite some time. They had a similar increase about 1.5 years ago as I recall. In addition, they are arrogant enough to tell you that if you are more than 10 minutes late, you may have lost your appointment - -regardless of whether or not you are a long standing customer without a history of this behavior. In short, I would tell you that there are PLENTY of salons in town that would love to have my (and your) business. I see little need to go to one that thinks more highly of itself than it does of me.

1
★☆☆☆☆

I began going to Charles Penzone salons for years. They are nice salons but over the course of time, it has become VERY expensive and getting more so every year or so. They charge varying prices based on the "level" of the stylist. when, in fact, they all do the same thing. I mean they all can cut, style, weave, gloss, color, perm, straighten, etc., so why the variance in price? The job responsibilities are the same. There is no logical reason for the heighttened prices. People who do the same jobs should get the same pay.

The prices just went up roughly 10% again recently and, I don't know about you, but I haven't gotten a 10% salary increase in quite some time. They had a similar increase about 1.5 years ago as I recall. In addition, they are arrogant enough to tell you that if you are more than 10 minutes late, you may have lost your appointment - -regardless of whether or not you are a long standing customer without a history of this behavior. In short, I would tell you that there are PLENTY of salons in town that would love to have my (and your) business. I see little need to go to one that thinks more highly of itself than it does of me.

Pros: big enough that you can ususally get an appointment

Cons: expensive and full of itself

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I am new to the Columbus area and thought I would try Charles Penzone to find a new stylist. I am a regular at a nice high end salon back home. So, being that Charles Penzone is a large salon and a good reputation I thought it would be a good place to start. My facial with Jesse was awesome very personable and friendly. She gave me great recommendations didn't rush was a very relaxing, pleasurable experience. However, once I got to my haircut that was a different experience. The stylist rushed through washing my hair, I felt like there was still soap in it. I'm use to being more relaxed given a scalp massage, attention to my comfort level, etc. Not this stylist, when I told her my neck was hurting while resting on the wash basin she stated "oh, we'll be done in a minute". She wasn't very personable at all and I felt like I was being pushed out like being in a production line. I would expect that treatment at a lower market salon not here. To attract high end customers who are willing to pay your prices you should be delivering a better customer experience in all offerings of your salon. I was really satisfied and relaxed after my facial and expecting the haircut experience to be even better considering I'm trying to find a good stylist to go to on a consistent basis. I won't be back at least for haircuts and am really afraid to try anything else.

3
★★★☆☆

I am new to the Columbus area and thought I would try Charles Penzone to find a new stylist. I am a regular at a nice high end salon back home. So, being that Charles Penzone is a large salon and a good reputation I thought it would be a good place to start. My facial with Jesse was awesome very personable and friendly. She gave me great recommendations didn't rush was a very relaxing, pleasurable experience. However, once I got to my haircut that was a different experience. The stylist rushed through washing my hair, I felt like there was still soap in it. I'm use to being more relaxed given a scalp massage, attention to my comfort level, etc. Not this stylist, when I told her my neck was hurting while resting on the wash basin she stated "oh, we'll be done in a minute". She wasn't very personable at all and I felt like I was being pushed out like being in a production line. I would expect that treatment at a lower market salon not here. To attract high end customers who are willing to pay your prices you should be delivering a better customer experience in all offerings of your salon. I was really satisfied and relaxed after my facial and expecting the haircut experience to be even better considering I'm trying to find a good stylist to go to on a consistent basis. I won't be back at least for haircuts and am really afraid to try anything else.

Pros: Atmosphere, Great facial experience

Cons: Haircut,stylists not good experience

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I went in for a cut and highlight. The girl tried to look like she knew what she was doing, but was inexperienced. The cut was terrible and the highlight OK. She left me to style it myself. Didn't even ask me if I wanted it done and although I told her I had a coupon, she never asked for it and I was overcharged. Not my reccomendation!

2
★★☆☆☆

I went in for a cut and highlight. The girl tried to look like she knew what she was doing, but was inexperienced. The cut was terrible and the highlight OK. She left me to style it myself. Didn't even ask me if I wanted it done and although I told her I had a coupon, she never asked for it and I was overcharged. Not my reccomendation!

.

As i was new to the area, i decided to try top class charles penzone salon for my manicure. I should say it was bad..they did not have polish dryers!!! and i wan't told this after my manicure was done and i was ready to go...so with those hands i had to dig in my purse for credit card, which of course messed up my nail polish. they got me fixed (this time i had my keys out!). after that i was driving home, and my polish got messed up again and again after i got home. i wasn't worth it

3
★★★☆☆

As i was new to the area, i decided to try top class charles penzone salon for my manicure. I should say it was bad..they did not have polish dryers!!! and i wan't told this after my manicure was done and i was ready to go...so with those hands i had to dig in my purse for credit card, which of course messed up my nail polish. they got me fixed (this time i had my keys out!). after that i was driving home, and my polish got messed up again and again after i got home. i wasn't worth it

.

I was a hardcore patron of a fellow high end salon and decided to try Charles Penzone. The stylist which I had was delightful and fun!!! I had advised of my concerns with my hair and preference, I at one point after discussion said do what you wish. In the end I came out with a faboulse haircut and felt great! I felt awesome! I loved it the cut the color the look I loved it!!! I will now be a Charles penzone customer from here on out with no doubt per the stylist I had and the experience I had!!!

5
★★★★★

I was a hardcore patron of a fellow high end salon and decided to try Charles Penzone. The stylist which I had was delightful and fun!!! I had advised of my concerns with my hair and preference, I at one point after discussion said do what you wish. In the end I came out with a faboulse haircut and felt great! I felt awesome! I loved it the cut the color the look I loved it!!! I will now be a Charles penzone customer from here on out with no doubt per the stylist I had and the experience I had!!!

.

This was the first salon I visited after recently moving to the Columbus area. I went based on reputation but was sorely disappointed with my experience...so much so that I walked out angry. My haircut was nothing special, and the service was even worse. My stylist, as well as the one next to us, was arrogant and unpleasant. He managed to insult me numerous times (and I am a regular at high end salons and am familiar with the environment). He didn't seem to care whether I was happy with the cut, b/c he was busy talking about how cool he was b/c he worked at Penzone. Don't waste your money here!

3
★★★☆☆

This was the first salon I visited after recently moving to the Columbus area. I went based on reputation but was sorely disappointed with my experience...so much so that I walked out angry. My haircut was nothing special, and the service was even worse. My stylist, as well as the one next to us, was arrogant and unpleasant. He managed to insult me numerous times (and I am a regular at high end salons and am familiar with the environment). He didn't seem to care whether I was happy with the cut, b/c he was busy talking about how cool he was b/c he worked at Penzone. Don't waste your money here!

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