Enterprise Rent-A-Car
About Enterprise Rent-A-Car
- Details
- Hours
- Mon-Fri 7:30am-6pm ; Sat 9am-Noon ; Sun Closed ; Open Holidays
Latest reviews from Citysearch.
I reserved a rental car by phone with Enterprise. I explained on the phone my baby is being flown on an Angel Flight to be admitted into Cincinnati Children's Hospital. My son had a bone marrow transplant and can not be in public so the car will need to arrive to the plan like it had in the past. She booked my car and emailed me the confirmation.
Upon arriving to the airport an hour late due to thunderstorms no car was ready. When the airport called Enterprise they said our car was given away since we arrived an hour later and no other car was available that day. The airport kindly found us a car through another company that cost double since it was last minute. Meanwhile, my son was left in the airport with no immune system putting him in a very unsafe situation. I was told a regional manager would call me right away which after contacting customer service via email, chat and phone only to be called 1 1/2 weeks later. He felt no blame was on his end and offered to do nothing to make it right. So we were left with no car and very poor customer service. I would not recommend this company unless you want to be deal with heartless people that will leave you stranded and blame it on you.
Cons: Do not keep reservations, no car, poor customer care
Message from Enterprise Rent-A-Car
Great Cars. Low Rates. Free Pick-up.\nWith the largest fleet in North America and over 150 makes and models, Enterprise has something for everyone. And, with more than 7,000 locations throughout the United States, Canada, UK, Ireland and Germany, we're always nearby. Pick Enterprise. We'll Pick You Up.
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Editorial from
North America's largest rental car company boasts a fleet of more than 500,000 vehicles, including 120 different models. Long-term rentals are available.Key Points
- Free pick-up from your location
- Low everyday rates
- Weekend and holiday discounts
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