Apple King of Prussia

★★★★☆
  • 160 N. Gulph Road

    King Of Prussia, PA 19406

    Map & Directions
  • 484-636-5090

About Apple King of Prussia

Categories
  • Computer Hardware
  • Consumer Electronics Stores
  • Computer Repair Services
Details
  • Phone Equipment
  • Apple
  • Home Theater Systems
Hours
M-Th 10am-9pm, F-Sa 10am-10pm, Su 10am-8pm

Shopping

Shopping
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3.5 2
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Very rude! When buying they were very sweet 2 months later the resolution was a issue on my Mac air they said I dropped which never happened. Plus I had a warranty the guy said he was going to document that I dropped it so he basically

3
★★★★★

Very rude! When buying they were very sweet 2 months later the resolution was a issue on my Mac air they said I dropped which never happened. Plus I had a warranty the guy said he was going to document that I dropped it so he basically

.

What a horrible store! I am a 60 mile round-trip from this store, so I called for information concerning buying a laptop and final cut pro software. I explained to the representative that I need to make the purchase for my business and what I would be using it for. She said final cut pro has a "steep" learning curve and that I would need to make an extra purchase to "come in" and take classes. I explained that because I run a business I do not have time for classes, and just need her help to tell me if he software and laptop would take care of the very specific needs I provided. She told me that "they" were "not set up" to answer my questions over the phone and I would have to come in. Not set up? What does that mean? The telephone automatically clicks off if a little customer service effort is required to make a sale?

I reminded her that I am a 60 mile round trip from the store and would really appreciate her putting someone on the phone who could help me. She got really attitudinal and I asked for a manager. She then put me on the "here to eternity" on hold. It was never her intent to get me a manager.

Bottom line, the King of Prussia Apple store hires the worst possible customer service representatives they could possibly find. Do not waste your time and money on this place--they care nothing about your time and only want your money. Fortunately, Iown a public relations agency nearby and can put an intern full time in flooding the internet with the tale of how lousy Apple King of Prussia is. Shoppers of the world unite!

1
★☆☆☆☆

What a horrible store! I am a 60 mile round-trip from this store, so I called for information concerning buying a laptop and final cut pro software. I explained to the representative that I need to make the purchase for my business and what I would be using it for. She said final cut pro has a "steep" learning curve and that I would need to make an extra purchase to "come in" and take classes. I explained that because I run a business I do not have time for classes, and just need her help to tell me if he software and laptop would take care of the very specific needs I provided. She told me that "they" were "not set up" to answer my questions over the phone and I would have to come in. Not set up? What does that mean? The telephone automatically clicks off if a little customer service effort is required to make a sale?

I reminded her that I am a 60 mile round trip from the store and would really appreciate her putting someone on the phone who could help me. She got really attitudinal and I asked for a manager. She then put me on the "here to eternity" on hold. It was never her intent to get me a manager.

Bottom line, the King of Prussia Apple store hires the worst possible customer service representatives they could possibly find. Do not waste your time and money on this place--they care nothing about your time and only want your money. Fortunately, Iown a public relations agency nearby and can put an intern full time in flooding the internet with the tale of how lousy Apple King of Prussia is. Shoppers of the world unite!

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