Mattress Firm - CLOSED

★★★★☆
  • 801 W Diversey Pkwy

    Chicago, IL 60614

    Cross street: Diversey Ave. & Halsted St.

    Map & Directions
  • 773-868-0045

About Mattress Firm

Details
Hours
Mon - Thurs: 10:00am - 8:30pm Fri: 10:00am - 8:00pm Sat: 10:00am - 6:00pm Sun: 11:00am - 5:30pm
Special Offer
Best Price Guarantee!

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The correct address and phone should be:
Back to Bed, 801 W Diversey Parkway, Chicago, IL 60614
773-868-0912

I was trying to purchase a Simmons mattress set and frame for my daughter's new apartment on "Black Friday." After totally confusing myself with a variety of names, coils and foams, I found everything very well organized and described on the Back To Bed web site. I still needed some specific info about price and delivery in Chicago so I called the store on Diversey. Robert, the manager, was very helpful and waited for my daughter to stop after work so she could approve of the selection. He took notes about the building for delivery and was very patient and professional. It had been a grueling long sales day and he went out of his way to be of service to an old lady, me. We all have bad days, especially working with the public but I don't think Robert has too many. To be able to see the mattress in a showroom was a big plus, and because she came in to the store she got a free mattress protector as part of the sale. I got a great deal on the price, and do not have to wait two weeks like the department stores promised I would. Delivery is free, the department stores wanted at least $70.00 minimum. I placed my order on Friday and it is scheduled for delivery between 5:00pm and 7:00pm on Monday. The perfect time for both my daughter and the building owner. Could not have asked for more. I was able to save time with their web site, know what I wanted, the price and wrap up the purchase once my daughter approved the model. I would not hesitate to shop with Robert and Back to Bed again.

5
★★★★★

The correct address and phone should be:
Back to Bed, 801 W Diversey Parkway, Chicago, IL 60614
773-868-0912

I was trying to purchase a Simmons mattress set and frame for my daughter's new apartment on "Black Friday." After totally confusing myself with a variety of names, coils and foams, I found everything very well organized and described on the Back To Bed web site. I still needed some specific info about price and delivery in Chicago so I called the store on Diversey. Robert, the manager, was very helpful and waited for my daughter to stop after work so she could approve of the selection. He took notes about the building for delivery and was very patient and professional. It had been a grueling long sales day and he went out of his way to be of service to an old lady, me. We all have bad days, especially working with the public but I don't think Robert has too many. To be able to see the mattress in a showroom was a big plus, and because she came in to the store she got a free mattress protector as part of the sale. I got a great deal on the price, and do not have to wait two weeks like the department stores promised I would. Delivery is free, the department stores wanted at least $70.00 minimum. I placed my order on Friday and it is scheduled for delivery between 5:00pm and 7:00pm on Monday. The perfect time for both my daughter and the building owner. Could not have asked for more. I was able to save time with their web site, know what I wanted, the price and wrap up the purchase once my daughter approved the model. I would not hesitate to shop with Robert and Back to Bed again.

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.

Robert, the manager of this store is unprofessional in manner, dress, and lies to customers. There isn't enough staff to handle the volume of customers so on two occasions I heard him contradicting himself to different customers. I regret making a purchase from this store and I could have purchased the same matress for the same price around the corner. Before shopping for a matress, do your homework. Research diffferent beds ahead of time. Don't be fooled by this fool.

0
★☆☆☆☆

Robert, the manager of this store is unprofessional in manner, dress, and lies to customers. There isn't enough staff to handle the volume of customers so on two occasions I heard him contradicting himself to different customers. I regret making a purchase from this store and I could have purchased the same matress for the same price around the corner. Before shopping for a matress, do your homework. Research diffferent beds ahead of time. Don't be fooled by this fool.

Pros: Free and fast delivery

Cons: The manager of this store

.

In reference to the first poster - Why did you give them three stars then?

lol.

I bought from back to bed a few months ago. They are well reviewed on yelp. com, so I went in. Scott helped me and was nice. The drivers were in and out in like 5 minutes flat, they were pretty funny guys. They jogged up to the door, and rang, then got everything out while i was answering. lol, they were double parked, so i assume they do things fast like that all the time. They were pretty polite though, despite being in such a hurry.

2
★★★★★

In reference to the first poster - Why did you give them three stars then?

lol.

I bought from back to bed a few months ago. They are well reviewed on yelp. com, so I went in. Scott helped me and was nice. The drivers were in and out in like 5 minutes flat, they were pretty funny guys. They jogged up to the door, and rang, then got everything out while i was answering. lol, they were double parked, so i assume they do things fast like that all the time. They were pretty polite though, despite being in such a hurry.

Pros: quick delivery, good beds, clean simple stores

Cons: limited selection

.

I am now suing Back to Bed Inc, as they have stolen $700 from me. I purchased a Simmons Beautyrest bed set back in January 2007, and it was never delivered. I asked for a refund for several months, and still have not been refunded. They are very dishonest shady used call salesman type people, who will steal your money and never refund you. I highly recommend not buying a bed set from them as they will lie to you and steal your money

1
★★★☆☆

I am now suing Back to Bed Inc, as they have stolen $700 from me. I purchased a Simmons Beautyrest bed set back in January 2007, and it was never delivered. I asked for a refund for several months, and still have not been refunded. They are very dishonest shady used call salesman type people, who will steal your money and never refund you. I highly recommend not buying a bed set from them as they will lie to you and steal your money

Message from Mattress Firm

This store has moved to 801 W. Diversey - two blocks West of the old location. THERE IS PARKING.

More about Mattress Firm

Simmons Beautyrest mattresses Tempur-pedic Mattresses, adjustable bases, and pillows Mi Forma Mattresses and pillows Stearns & Foster Fashion Bed group Headboard/Footboards

 

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