Doghouse Computers

★★★☆☆
  • 1214 College St Ste B

    Clarksville, TN 37040

    Map & Directions
  • 931-645-2322

About Doghouse Computers

Hours
Mon 8am-5pm, Wed 8am-5pm, Fri 8am-5pm, Tue 8am-4pm, Thu 8am-4pm
3.0 11
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Terrible customer service! Will never return and will steer anyone clear of them if needing computer anything

0
★☆☆☆☆

Terrible customer service! Will never return and will steer anyone clear of them if needing computer anything

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I LOVE Doghouse Computers! I have dealt with many other local computer repair shops, but Doghouse is by far top rank. I have a number of computers both PC and Mac, and regardless of the question I ask or the product I ask about they have always been professional, courteous, and honest in their suggestions for new products or reconfiguring with the items I currently own.

Many other shops have a tendency to speak to me in a very condescending way, not realizing that I do know quite a bit about computers (even if I am female), and try to con me into things I do not need--such as trying to sell a computer used for gaming (costing a minimum of $4k) after I state need it for business. Another laughed at the notion of using one monitor for multiple computers, trying to convince me that I would need a new monitor or "personalized service" involving a consultation fee for coming to my house to assess my needs. Doghouse knew exactly what I needed (KVM switch), and I was up and running both systems for less than $50.

Not being talked to like an idiot is great, and knowing that I am not going to be sold a system just to increase sales is priceless!

5
★★★★★

I LOVE Doghouse Computers! I have dealt with many other local computer repair shops, but Doghouse is by far top rank. I have a number of computers both PC and Mac, and regardless of the question I ask or the product I ask about they have always been professional, courteous, and honest in their suggestions for new products or reconfiguring with the items I currently own.

Many other shops have a tendency to speak to me in a very condescending way, not realizing that I do know quite a bit about computers (even if I am female), and try to con me into things I do not need--such as trying to sell a computer used for gaming (costing a minimum of $4k) after I state need it for business. Another laughed at the notion of using one monitor for multiple computers, trying to convince me that I would need a new monitor or "personalized service" involving a consultation fee for coming to my house to assess my needs. Doghouse knew exactly what I needed (KVM switch), and I was up and running both systems for less than $50.

Not being talked to like an idiot is great, and knowing that I am not going to be sold a system just to increase sales is priceless!

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I can't say enough good things about DogHouse.

When our PlayStation 3 completely stopped working, other shops basically told us "tough luck" and tried to sell us a new one. Someone told me that DogHouse repaired gaming equipment, so I called them. They understood exactly what I was talking about and told me to bring in my PS3.

I was afraid they'd tell me it couldn't be fixed, but they called the next day to say it was ready and waiting.

The guys there were friendly and seemed more interested in fixing my PS3 than selling me a new one. That repair easily saved me at least $300.

I'd recommend DogHouse to anyone.

5
★★★★★

I can't say enough good things about DogHouse.

When our PlayStation 3 completely stopped working, other shops basically told us "tough luck" and tried to sell us a new one. Someone told me that DogHouse repaired gaming equipment, so I called them. They understood exactly what I was talking about and told me to bring in my PS3.

I was afraid they'd tell me it couldn't be fixed, but they called the next day to say it was ready and waiting.

The guys there were friendly and seemed more interested in fixing my PS3 than selling me a new one. That repair easily saved me at least $300.

I'd recommend DogHouse to anyone.

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This place is horrible, and non customer friendly. My mother took them a laptop, that had some issues booting up. They gave her some outlandish price to fix, pretty much the cost of the laptop, as it is a 6 year old laptop. She declined over the phone, and they told her it would be a couple of days before they would have it ready, as they had all the screws out, and hadn't gotten around to putting it back. She told them don't worry about, as I(her son) would put it back together(thinking it was just a few screws out of the bottom). I got it later that day, and that laptop was completely taken apart, I mean the screen wasn't even attached to the bottom part(the keyboard) anymore.(Everything was neat but still.) I took the laptop back up there, in the box they gave it to her in, and asked them to put it together, not even an hour later. The guy at the front shrugged, and said if I even tough this, I'm going to charge it the 75 diagnostics fee. Are you serious? She just left an hour ago? And seventy-five dollars diagnostics fee? Are you serious? I'm pissed at my mother for even taking it here. Audio Video Repair Specialists off Ft. Campbell Blvd only charge $25 diagnostic fee...Do Not Use DogHouse Computer

1
★☆☆☆☆

This place is horrible, and non customer friendly. My mother took them a laptop, that had some issues booting up. They gave her some outlandish price to fix, pretty much the cost of the laptop, as it is a 6 year old laptop. She declined over the phone, and they told her it would be a couple of days before they would have it ready, as they had all the screws out, and hadn't gotten around to putting it back. She told them don't worry about, as I(her son) would put it back together(thinking it was just a few screws out of the bottom). I got it later that day, and that laptop was completely taken apart, I mean the screen wasn't even attached to the bottom part(the keyboard) anymore.(Everything was neat but still.) I took the laptop back up there, in the box they gave it to her in, and asked them to put it together, not even an hour later. The guy at the front shrugged, and said if I even tough this, I'm going to charge it the 75 diagnostics fee. Are you serious? She just left an hour ago? And seventy-five dollars diagnostics fee? Are you serious? I'm pissed at my mother for even taking it here. Audio Video Repair Specialists off Ft. Campbell Blvd only charge $25 diagnostic fee...Do Not Use DogHouse Computer

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I have used every shop in Clarksville and these guys are the only ones who took the time to explain everything and how I can stop my computer from crashing out again. When my nephew re-installed a program and crashed it out 2 WEEKS after getting it repaired, these guys totally worked with me to get it fixed again. AWESOME customer service.

5
★★★★★

I have used every shop in Clarksville and these guys are the only ones who took the time to explain everything and how I can stop my computer from crashing out again. When my nephew re-installed a program and crashed it out 2 WEEKS after getting it repaired, these guys totally worked with me to get it fixed again. AWESOME customer service.

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HORRIBLE, HORRIBLE, HORRIBLE customer service...My husband needed a USB port replaced on our laptop. We had seen DogHouse computers and decided to try to support a local business, as opposed to the big box stores like Best Buy. At first the staff seemed friendly, said it would take 3-4 days turnaround. After not hearing anything back for a week, called and were told their vendor sent them the wrong part, they would send it back and be another 3-4 days. (Which if the vendor made the mistake and DogHouse didn't order the wrong part, why wouldn't they overnight it to keep the customer happy?) Four days later, we are calling again to check on progress.."someone will call you back in 5 minutes" No callback. Call again the next day, same run around. Told them we would be at the store when they opened in the morning to pick up our laptop, fixed or not. They assured us it would only take 10 minutes to fix. Arrive the next morning, still not fixed and told us we could take our laptop in pieces, if we didn't want to wait. Finally get the computer back after two weeks, and it no longer recognizes we have a hard drive! Turns out, they did not screw the hard drive back in (we found this out after taking it to Best Buys Geek Squad). Went back to DogHouse to have them fix their mistake, and they try to tell us they fixed it by just turning it on and we must be stupid. Then the owner proceeds to cuss out my husband, calling him every name in the book, when we tell them we are filing a complaint with the Better Business Bureau. This company is unbelievably unprofessional and dangerous. And it appears we are not the first people they have treated this way...Beware of this company!!!!

1
★☆☆☆☆

HORRIBLE, HORRIBLE, HORRIBLE customer service...My husband needed a USB port replaced on our laptop. We had seen DogHouse computers and decided to try to support a local business, as opposed to the big box stores like Best Buy. At first the staff seemed friendly, said it would take 3-4 days turnaround. After not hearing anything back for a week, called and were told their vendor sent them the wrong part, they would send it back and be another 3-4 days. (Which if the vendor made the mistake and DogHouse didn't order the wrong part, why wouldn't they overnight it to keep the customer happy?) Four days later, we are calling again to check on progress.."someone will call you back in 5 minutes" No callback. Call again the next day, same run around. Told them we would be at the store when they opened in the morning to pick up our laptop, fixed or not. They assured us it would only take 10 minutes to fix. Arrive the next morning, still not fixed and told us we could take our laptop in pieces, if we didn't want to wait. Finally get the computer back after two weeks, and it no longer recognizes we have a hard drive! Turns out, they did not screw the hard drive back in (we found this out after taking it to Best Buys Geek Squad). Went back to DogHouse to have them fix their mistake, and they try to tell us they fixed it by just turning it on and we must be stupid. Then the owner proceeds to cuss out my husband, calling him every name in the book, when we tell them we are filing a complaint with the Better Business Bureau. This company is unbelievably unprofessional and dangerous. And it appears we are not the first people they have treated this way...Beware of this company!!!!

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Tried to hold my laptop hostage despite me already paying all costs- Informed me that I would have to pay them $75 if I wanted my OWN laptop back after attempted repair! After 20 minutes of arguing, they returned my laptop to me in 1000 pieces in a large rubbermaid box.

Terrible business and bad customer service. Will warn EVERYONE I know! Never again!!

1
★☆☆☆☆

Tried to hold my laptop hostage despite me already paying all costs- Informed me that I would have to pay them $75 if I wanted my OWN laptop back after attempted repair! After 20 minutes of arguing, they returned my laptop to me in 1000 pieces in a large rubbermaid box.

Terrible business and bad customer service. Will warn EVERYONE I know! Never again!!

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1 out of 2 people found this review helpful.

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doghouse has helped me out numerous times. i have been satisfied every time i've gone there. super smart guys. i will definetly call them for any technical advise.

5
★★★★★

doghouse has helped me out numerous times. i have been satisfied every time i've gone there. super smart guys. i will definetly call them for any technical advise.

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This place will steal your money. I brought my computer to this store to install a new DVD-ROM. The price was reasonable $100.00 for this, so i took a chance with these people. The installation was done quickly, but when i got home with my tower, it no longer worked. I took it back to the shop where they looked at it, but could not find the problem, so they wanted me to leave the tower there. I thought, ok, something minor happened, no problem. Then the person told me it was another $30.00 to leave the computer there. So in fact it was $130.00 for a working DVD-Rom installation. I argued that this was a backdoor fee they were trying to pick up and after several minutes of arguing, he agreed not to charge me for the diagnostic. Now I knew that without paying the fee, my computer would sit on a shelf forever before they got around to it, but the guy told me if they didn't get to it today (friday) he would personally look at it tomorrow (saturday). I thought, if this guy was going to give up his weekend to look at my tower, maybe they didn't really break my tower, and maybe it wouldn't sit on a shelf all year. Monday morning i picked up my computer because it still wasn't looked at and if he's going to lie right to my face and I catch him in one lie, the rest of his story is probably a lie too. I'm not mean nor vendictive, so i didn't say or do anything rude, just asked for my tower back, and as i'm leaving the store, with a broke computer, $100.00 less money, and having been lied to, he's still talking trash to me and the only thing I can think is these are the type of people that make good honest people, hate. I don't hate or dislike on a daily basis, but I now hate doghouses computers. Don't trust these people. Conartists.

1
★☆☆☆☆

This place will steal your money. I brought my computer to this store to install a new DVD-ROM. The price was reasonable $100.00 for this, so i took a chance with these people. The installation was done quickly, but when i got home with my tower, it no longer worked. I took it back to the shop where they looked at it, but could not find the problem, so they wanted me to leave the tower there. I thought, ok, something minor happened, no problem. Then the person told me it was another $30.00 to leave the computer there. So in fact it was $130.00 for a working DVD-Rom installation. I argued that this was a backdoor fee they were trying to pick up and after several minutes of arguing, he agreed not to charge me for the diagnostic. Now I knew that without paying the fee, my computer would sit on a shelf forever before they got around to it, but the guy told me if they didn't get to it today (friday) he would personally look at it tomorrow (saturday). I thought, if this guy was going to give up his weekend to look at my tower, maybe they didn't really break my tower, and maybe it wouldn't sit on a shelf all year. Monday morning i picked up my computer because it still wasn't looked at and if he's going to lie right to my face and I catch him in one lie, the rest of his story is probably a lie too. I'm not mean nor vendictive, so i didn't say or do anything rude, just asked for my tower back, and as i'm leaving the store, with a broke computer, $100.00 less money, and having been lied to, he's still talking trash to me and the only thing I can think is these are the type of people that make good honest people, hate. I don't hate or dislike on a daily basis, but I now hate doghouses computers. Don't trust these people. Conartists.

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2 out of 2 people found this review helpful.

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I am very pleased with this business. When my computer tore up again, I called around for prices. What they quoted me was very fair. Later on I called them again to see if they purchased computers, and they were going to give me a very good deal on a used computer. They sell them as well. The phone staff is very helpful and friendly, and I think they are a great place to start your search.

4
★★★★☆

I am very pleased with this business. When my computer tore up again, I called around for prices. What they quoted me was very fair. Later on I called them again to see if they purchased computers, and they were going to give me a very good deal on a used computer. They sell them as well. The phone staff is very helpful and friendly, and I think they are a great place to start your search.

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dog house computers offers hosting for websites, internet access, computer repair, custom computer cases at your one stop shop. Excellent customer service! Fast friendly business

4
★★★★☆

dog house computers offers hosting for websites, internet access, computer repair, custom computer cases at your one stop shop. Excellent customer service! Fast friendly business

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More about Doghouse Computers

Specializing in Business IT Services, Network & Computer Repair, We have the largest selection of prebuilt DELL, HP, Toshiba, Acer, Lenovo, Custom Built PC's

 

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