Penske Honda

I've never been treated so badly by someone, especially when I'm paying them thousands of dollars!!! I've been hung up on, lied to and yelled at. The worst part is now that I've shared my story with others, I keep hearing how awful Penske was to them too. I wish I had heard that before. I will make sure to tell everyone I know how bad it is there so hopefully they won't have to repeat my experience.

Posted 11/11/09 | Report Abuse

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I don't know how others have had such bad experiences, but my experience was great. I never felt pressured, my salesmen (plural! Bill and John are both great and answered every question I asked, and they also remember me anytime I come in) were very informative and offered great advice. I didn't feel pressured at all. I was getting a decent deal from them on my Civic Si, and I found a better price online. I walked back in after seeing this price, said this is the price I want, and the finance department gave them the green light. They also let me wait a few days before I gave them the down payment, to where I had my car DAYS before I expected to get it. I had it the same day I told them what I wanted to pay. This was my first new car purchase and it went as smooth as can be. There was a minor paint issue with my car, and the sales department paid for it and got me a rental!

I can't recommend Penske Honda enough! Don't let these other reviews sway you, as my experience has been excellent.

Posted 10/02/09 | Report Abuse

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I went in to take a look at a Honda Civic. I had an appointment to meet an internet sales rep at 3pm. Out of all the salesmen standing outside, only 1 lady approached me to ask if i needed any help. She went in to have someone paged. I never heard an overhead page. Meanwhile i stood around in the inside of the dealership for about 20 minutes while other salesmen all stared at me. No one even bothered to page again, if they had already paged in the first place. I left the store and has never looked back. I would never ever go to Penske Honda again. There was no one in the dealership except me and this is probably why. I strongly recommend Ray Skillman or Carmax where I had a wonderful buying experience.

Posted 06/22/09 | Report Abuse

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I was just on the phone with one of the salesman. and because I was interested to buy 2008 instead of 2009 Honda. he hung up on the phone with me. RUDE people!

Posted 11/10/08 | Report Abuse

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I shopped all over town looking for my Ridgeline. The team at Penske was by far the best of them all. No pressure and very friendly. I will not shop anywhere else, ever again.

Posted 10/04/08 | Report Abuse

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Roger Penske would be extremely disappointed if he knew what a bunch of knuckleheads are representing his name at Penske Honda. I have owned five Hondas and will be getting rid of the three I now own as a result of the poor service and lack responsible business ethics.

One would believe that Honda of America would be some assistance, they only have made the experience worse by their lack of leadership and unwillingness to put forth the effort to solve a simple problem.

Umm, BMW, Lexus, so many choices.

Posted 08/27/08 | Report Abuse

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I test drove a Fit twice. Each time I had a different salesman. Both times I was treated sub-par. The first time, I explained to the salesman that I was new to the area, and needed him to tell me where to go. He just gave me the keys and showed me on my way. He did not get in the vehicle at all. That wasn't horrible, about a B- if I were to give him a grade. However, this past weekend I decided to give the car another try because the one I drove the first time hadn't been "broken-in." I had to go inside and ask for a salesman, even though there were plenty just standing around. This salesman was horrible and rude. As soon as he found out I wasn't buying that day, he could have cared less. He asked me what I did, and I explained I was an intern and a student and he said he didn't know what an intern was. I told him I worked 35 hours a week plus went to school full time and would be graduating in May. He said, disgustedly, "Oh, so you only work part time." He made my boyfriend sit in the back, when he was obviously trying to get in the front. The salesman did had me drive around the block, that was it. Some test drive. To show me the "quiet ride" he had me go over speed bumps (15mph). My 10 year old vehicle is able to go over those smooth and quiet. Not impressive. I explained what I liked about the other cars I test drove (Subaru Impreza and Mazda3) and he didn't try to sell the Fit at all. There are three reasons I think I was treated poorly. 1) I am young. 2) I was driving a car that is selling well. 3) I was driving an economy car. Penske Honda, you may want to remind your salesmen about brand loyalty, and that a Fit now can be an Acura later. I likely will not be buying a Fit, and whatever I do buy will not come from a Penske dealership if this is how they treat young customers.

Edit: This issue has been resolved. Management was very quick and helpful in rectifying the issue.

Posted 04/29/08 | Report Abuse

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we have purchased several honda cars from this location. we made a huge mistake of purchasing our last honda from tom wood honda in anderson - we should have gone to penske... we will not ever buy from tom wood and will go to penske in the future - please don't make the same mistake we made

Posted 07/11/05 | Report Abuse

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I originally purchased my Honda CRV from Penske Honda. Since then, I have taken it back to them for general maintenance. Calling them to set up an appointment is easy and I really enjoy interating with the service personnel. They are extremely friendly and helpful - just like they were a member of your extended family. Their waiting area is pleasant. There is a large color television, plenty of vending machines, and complimentary coffee and breakfast pastries.

When they need to speak with you about unexpected work, you are always approached in a very tactful, non-condescending way - something I appreciate very much. No question seems dumb.

If there is one thing I could change about their service is that their turnaround time on provided shuttle service would be quicker. Sometimes it take me about an hour to get to my destination due to the number of other people that have to catch a ride to their destination.

PROS: Friendly, courteous service personnel
CONS: Shuttle service

Posted 05/31/05 | Report Abuse

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