Independent Ins Spec

★★☆☆☆

Insurance

Insurance
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I had been a customer of Joe Duke's for years. He actually came to our new home to take pictures for our homeowners insurance, was always polite and helpful for auto issues, etc.. When my now ex-husband and I parted ways, I called Joe to set up new insurance on my auto and home. He never actually spoke to me on the phone, put everything in mail to me with a very short ""sign here"" note and told me to take a picture and send it to him. My NEW home was closer to his office than my ex-husbands! He and spouse/agent Georgia, are now very rude and seem as though it is a BIG deal to help me with just about anything I need help with. It must be the ""good ole' boy"" thing, but I guess I expect more from someone I am PAYING! I plan to switch everything to my local Motorist agent at Millcreek Insurance just as soon as possible! Very helpful, was quick to reply and had my NEW homeowners insurance set up the very next day! Now for the car....

0
★☆☆☆☆

I had been a customer of Joe Duke's for years. He actually came to our new home to take pictures for our homeowners insurance, was always polite and helpful for auto issues, etc.. When my now ex-husband and I parted ways, I called Joe to set up new insurance on my auto and home. He never actually spoke to me on the phone, put everything in mail to me with a very short ""sign here"" note and told me to take a picture and send it to him. My NEW home was closer to his office than my ex-husbands! He and spouse/agent Georgia, are now very rude and seem as though it is a BIG deal to help me with just about anything I need help with. It must be the ""good ole' boy"" thing, but I guess I expect more from someone I am PAYING! I plan to switch everything to my local Motorist agent at Millcreek Insurance just as soon as possible! Very helpful, was quick to reply and had my NEW homeowners insurance set up the very next day! Now for the car....

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We had our roof damaged by the windstorm after the hurricane and I called Duke Insurance and reported the damage on Monday morning early and left a message. They got back with me as soon as they opened and helped file my claim with Erie Insurance. I contacted a local company to give me an estimate.That same day, they came out and covered the bad spots on the roof and gave me a written estimate. By Thursday the adjuster called and Georgia, of Joe Duke Insurance faxed the estimate to him. On Friday of the same week the adjuster had approved the repairs and in a few days all the repairs were completed. The insurance check was received within the next day or two and I was able to pay the company for their work and the materials! Fantastic!!

2
★★★★★

We had our roof damaged by the windstorm after the hurricane and I called Duke Insurance and reported the damage on Monday morning early and left a message. They got back with me as soon as they opened and helped file my claim with Erie Insurance. I contacted a local company to give me an estimate.That same day, they came out and covered the bad spots on the roof and gave me a written estimate. By Thursday the adjuster called and Georgia, of Joe Duke Insurance faxed the estimate to him. On Friday of the same week the adjuster had approved the repairs and in a few days all the repairs were completed. The insurance check was received within the next day or two and I was able to pay the company for their work and the materials! Fantastic!!

Pros: Service, Timing, professionalism,courteous

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Most incompetent insurance agency I?ve ever dealt with and now let me tell you why. I had homeowners insurance with this company for almost 8 years and have never put in a claim for anything. When I started my concrete business this year I needed to be insured and boned in order to get a Columbus contractors license. Joe Duke himself and his agent Georgia are some of the most incompetent fools I?ve ever seen at the insurance game and I think they treat it as one. When I asked for them to insure my business, I faxed them the whole instruction packet for the City of Columbus application and requirements for the liability and bond papers and how they need to be filled out. For a month and a half my application has been kicked back to me three times by the City due to improperly filled out paperwork, which came directly from the Duke agency. They forgot to use the required seal on the bond paper, wouldn?t sign it in the correct places and totally left out policy numbers and the correct spelling of my company name on the liability papers. I have taken so much time off to travel to Marysville to keep getting handed bogus papers and the attitudes of both Joe and Georgia leave too much to be desired. They claim to bend over backwards for you but in reality have cost me 12 to 18 thousand dollars in missed revenue due to their incompetence and I still don?t have my city license. Please take your business elsewhere if you want to be treated right and have your insurance done correctly.

0
★☆☆☆☆

Most incompetent insurance agency I?ve ever dealt with and now let me tell you why. I had homeowners insurance with this company for almost 8 years and have never put in a claim for anything. When I started my concrete business this year I needed to be insured and boned in order to get a Columbus contractors license. Joe Duke himself and his agent Georgia are some of the most incompetent fools I?ve ever seen at the insurance game and I think they treat it as one. When I asked for them to insure my business, I faxed them the whole instruction packet for the City of Columbus application and requirements for the liability and bond papers and how they need to be filled out. For a month and a half my application has been kicked back to me three times by the City due to improperly filled out paperwork, which came directly from the Duke agency. They forgot to use the required seal on the bond paper, wouldn?t sign it in the correct places and totally left out policy numbers and the correct spelling of my company name on the liability papers. I have taken so much time off to travel to Marysville to keep getting handed bogus papers and the attitudes of both Joe and Georgia leave too much to be desired. They claim to bend over backwards for you but in reality have cost me 12 to 18 thousand dollars in missed revenue due to their incompetence and I still don?t have my city license. Please take your business elsewhere if you want to be treated right and have your insurance done correctly.

Cons: Everyone you can think of

 

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