La Familia

★☆☆☆☆
  • 100 George Washington Hwy S

    Chesapeake, VA 23323

    Map & Directions
  • 757-485-0922

About La Familia

Categories
  • Restaurants

Food

Food
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aFamilia of Chesapeake advertises ??All You Can Eat Thursday Nights Only ?? Alaskan King Crab Legs - 4pm-Closing - - $7.95? - on large placard signs pasted on the side of their restaurant building. My Husband and I have read this sign for months, anxiously waiting for the right time to attend and enjoy. Our time was on July 14, 2011. We even called first to be sure of the offer we were coming-in for. If you think the outside of the restaurant building looks like a ??dive??, wait until you see the inside; but, once in, we were committed to ourselves to at least try the place. Red Flags should have gone-up when there were only two other tables being served. Initial greeting and seating service wasn??t so bad. Ordering was a tough communication, language, understanding barrier; but, we got through it. My husband and I ordered the same, we wanted the special, all you can eat Alaskan King Crab Legs and a Draft Beer each. We were told that the special ended at 8pm, and if we were still eating at 8pm, the price would change to $12.99; it was 7:30p. We quickly referred the Waitress to the advertised sign on the building; but, she had to get the ??Owner??s? approval anyway. The draft beers came right away, and in an acceptable amount of time my order arrived, with approximately 2 tablespoons of melted margarine on the side, nothing else was offered. I asked for cocktail sauce, the waitress had no idea what I wanted, so forget it. I further made the mistake of asking for extra napkins, beside the one our silverware was wrapped in; she brought 5 extra napkins, which were less than Food Lion grade. In the 20 minutes of waiting for my Husbands?? meal to be served, we asked 2 different employees of the restaurant where his order was. As simple as it was, the waitress seemed to have misunderstood our meal order and thought we could eat off the same plate; go figure. By the time his first 2 sections arrived, I had finished my first serving, and asked for a second plate. I waited 10 minutes before asking another employee where my plate was; and, was told that the Alaskan King Crab Legs are frozen and sometimes hard to separate, and then placed in a microwave for 10 minutes; I hadn??t given the Cook enough time to prepare them. Anyway, you can see how our dinner evening went, total misunderstanding and confusion. Our second serving was thawed, but served chilled. Requesting it to go back and be heated was a joke, as the two employees stood at out table, nodding their heads and smiling, because they did not understand a word we said. The language barrier kills this place if you cannot speak Spanish. The employees quickly realize when a Customer cannot speak or understand their language and will speak amongst themselves, all the while watching you. The servings were getting smaller and smaller and further in-between, with the last being served not only cold, but frozen at the body-end of the crab clump. Asked to be heated, at least from the frozen stage, and we were told the kitchen was closed. We were there well-over 2-hours to eat 3 servings of Alaskan King Crab Legs. The bill was swift in coming and we were flabbergasted when we saw the total price was $49.29. I asked the Cashier how they arrived at this amount on their advertised special. ??No advertised special?, he claimed. We told them the ad was one on the side of the building. He went out and came back saying, ??No, No, No? regarding the signage. Believe this, they had removed all the advertising signs from the building; I mean the unpainted cinderblock squares from where the signs had been painted around stood-out absolutely clear that they had been there! Unbelievable. Suddenly, the Cashier was trying to tell us the ??All You Can Eat Alaskan King Crab Legs?? were by the pound. We asked for the Manager, and a guy who called himself the Owner came out. This guy understood English a little better than the others and had an excuse for every complaint we listed, when suddenly we realized two more employees were now standing near us; for a total of 3 people who w/could not speak English; and were conversing frantically amongst themselves. The one fellow, who was obviously in charge wanted us to pay now and leave. I asked for a receipt and was denied. We were ushered-out by 2 employees, while the other 2 stood directly behind us. Absolutely NOT a Restaurant I would recommend to anyone! I will add that there was a noticeable, blatant difference between the way people who could speak Spanish were treated and the ones that could not.

1
★☆☆☆☆

aFamilia of Chesapeake advertises ??All You Can Eat Thursday Nights Only ?? Alaskan King Crab Legs - 4pm-Closing - - $7.95? - on large placard signs pasted on the side of their restaurant building. My Husband and I have read this sign for months, anxiously waiting for the right time to attend and enjoy. Our time was on July 14, 2011. We even called first to be sure of the offer we were coming-in for. If you think the outside of the restaurant building looks like a ??dive??, wait until you see the inside; but, once in, we were committed to ourselves to at least try the place. Red Flags should have gone-up when there were only two other tables being served. Initial greeting and seating service wasn??t so bad. Ordering was a tough communication, language, understanding barrier; but, we got through it. My husband and I ordered the same, we wanted the special, all you can eat Alaskan King Crab Legs and a Draft Beer each. We were told that the special ended at 8pm, and if we were still eating at 8pm, the price would change to $12.99; it was 7:30p. We quickly referred the Waitress to the advertised sign on the building; but, she had to get the ??Owner??s? approval anyway. The draft beers came right away, and in an acceptable amount of time my order arrived, with approximately 2 tablespoons of melted margarine on the side, nothing else was offered. I asked for cocktail sauce, the waitress had no idea what I wanted, so forget it. I further made the mistake of asking for extra napkins, beside the one our silverware was wrapped in; she brought 5 extra napkins, which were less than Food Lion grade. In the 20 minutes of waiting for my Husbands?? meal to be served, we asked 2 different employees of the restaurant where his order was. As simple as it was, the waitress seemed to have misunderstood our meal order and thought we could eat off the same plate; go figure. By the time his first 2 sections arrived, I had finished my first serving, and asked for a second plate. I waited 10 minutes before asking another employee where my plate was; and, was told that the Alaskan King Crab Legs are frozen and sometimes hard to separate, and then placed in a microwave for 10 minutes; I hadn??t given the Cook enough time to prepare them. Anyway, you can see how our dinner evening went, total misunderstanding and confusion. Our second serving was thawed, but served chilled. Requesting it to go back and be heated was a joke, as the two employees stood at out table, nodding their heads and smiling, because they did not understand a word we said. The language barrier kills this place if you cannot speak Spanish. The employees quickly realize when a Customer cannot speak or understand their language and will speak amongst themselves, all the while watching you. The servings were getting smaller and smaller and further in-between, with the last being served not only cold, but frozen at the body-end of the crab clump. Asked to be heated, at least from the frozen stage, and we were told the kitchen was closed. We were there well-over 2-hours to eat 3 servings of Alaskan King Crab Legs. The bill was swift in coming and we were flabbergasted when we saw the total price was $49.29. I asked the Cashier how they arrived at this amount on their advertised special. ??No advertised special?, he claimed. We told them the ad was one on the side of the building. He went out and came back saying, ??No, No, No? regarding the signage. Believe this, they had removed all the advertising signs from the building; I mean the unpainted cinderblock squares from where the signs had been painted around stood-out absolutely clear that they had been there! Unbelievable. Suddenly, the Cashier was trying to tell us the ??All You Can Eat Alaskan King Crab Legs?? were by the pound. We asked for the Manager, and a guy who called himself the Owner came out. This guy understood English a little better than the others and had an excuse for every complaint we listed, when suddenly we realized two more employees were now standing near us; for a total of 3 people who w/could not speak English; and were conversing frantically amongst themselves. The one fellow, who was obviously in charge wanted us to pay now and leave. I asked for a receipt and was denied. We were ushered-out by 2 employees, while the other 2 stood directly behind us. Absolutely NOT a Restaurant I would recommend to anyone! I will add that there was a noticeable, blatant difference between the way people who could speak Spanish were treated and the ones that could not.

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