Mercedes-Benz Of Westwood

★★★★☆
Mercedes Benz � visit your local Mercedes dealer or visit us online and build your own Mercedes. Your specificartions. Your Mercedes.
  • 425 Providence Hwy

    Westwood, MA 02090

    Map & Directions
  • 781-688-1000

3.5 4
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Great place to do business. Professional staff, beautiful showroom and great selection!\r
I will send friends and family!\r

3
★★★★★

Great place to do business. Professional staff, beautiful showroom and great selection!\r
I will send friends and family!\r

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My husband and I brought in our E430 for servicing, while waiting, we met Ned, a salesman (I use that term lightly). He was aggresive and rude, telling us he needed $500.00 to prove we were serious to run our financials. He did not offer a test drive on a ML350 I was interested in. I came back a few hours later after getting bad news on my E430, ready to buy a new vehicle. I literally told the salesman I was ready to buy a car that day. Ned turned me off so much, I walked out, drove 4 miles down the street, and bought a ML350 at S & E auto with less mileage and a full nav system, better deal than they tried to saddle me with, and the red carpet was rolled out. Mercedes of Westwood is run by pompous idiots that need to learn customer loyalty and the way to speak with people that are about to plop down a large amount of money.

1
★★☆☆☆

My husband and I brought in our E430 for servicing, while waiting, we met Ned, a salesman (I use that term lightly). He was aggresive and rude, telling us he needed $500.00 to prove we were serious to run our financials. He did not offer a test drive on a ML350 I was interested in. I came back a few hours later after getting bad news on my E430, ready to buy a new vehicle. I literally told the salesman I was ready to buy a car that day. Ned turned me off so much, I walked out, drove 4 miles down the street, and bought a ML350 at S & E auto with less mileage and a full nav system, better deal than they tried to saddle me with, and the red carpet was rolled out. Mercedes of Westwood is run by pompous idiots that need to learn customer loyalty and the way to speak with people that are about to plop down a large amount of money.

Pros: its Mercedes!

Cons: sales not customer oriented

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Horrible and unethical, this place could be a Ford dealership, certainly not the behavior one would expect from a MB dealership. Went in with my mom, I'm in the market for an S550, she had made an appointment to look at for the second time an ML. We started the negotiation process the dealer knowing full well I also want to purchase an S550, just as my mom is about to write a check and meet their offer the manager says oh this other couple walked offered us full price. Talk about unethical. Every MB dealership I've ever been to has told me MB policy forbids them to show a car to two people at the same time, nor will they even discuss a car unless the other person walks away, regardless of the offer. It was absolutely disgusting. Plus he came back and told us he looked online for other similar ones, trying to pull a bait and switch. Even though the sales rep was kind and knowledgeable at first, it was all a sham. Avoid this dealership unless you want to be treated like you're buying a cheap American car, this is certainly not the experience MB takes pride in offering their customers. I'll be buying my S from a trustworthy and ethical dealership.

1
★☆☆☆☆

Horrible and unethical, this place could be a Ford dealership, certainly not the behavior one would expect from a MB dealership. Went in with my mom, I'm in the market for an S550, she had made an appointment to look at for the second time an ML. We started the negotiation process the dealer knowing full well I also want to purchase an S550, just as my mom is about to write a check and meet their offer the manager says oh this other couple walked offered us full price. Talk about unethical. Every MB dealership I've ever been to has told me MB policy forbids them to show a car to two people at the same time, nor will they even discuss a car unless the other person walks away, regardless of the offer. It was absolutely disgusting. Plus he came back and told us he looked online for other similar ones, trying to pull a bait and switch. Even though the sales rep was kind and knowledgeable at first, it was all a sham. Avoid this dealership unless you want to be treated like you're buying a cheap American car, this is certainly not the experience MB takes pride in offering their customers. I'll be buying my S from a trustworthy and ethical dealership.

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Mercedes Benz has quality cars for a fairly moderate price. All the people there are very kind. The building is very clean and looks very very nice. Recommend for any buyer of a Benz

5
★★★★★

Mercedes Benz has quality cars for a fairly moderate price. All the people there are very kind. The building is very clean and looks very very nice. Recommend for any buyer of a Benz

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